OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
345 ratings and 116 comments received in the last 90 days.
14 September 2021
The customer service at Liverpool BMW was excellent. In particular Ian Thompson who dealt with us from our initial visit right through to delivery of vehicles was absolutely fantastic. First class service !
13 September 2021
Ian was very informative and was able to answer all questions and provided all the information i needed.
12 September 2021
From the initial welcome and cup of coffee I was made to feel comfortable and at ease. Everything was explained carefully to me from the finance papers right through to the features of the car. I was made to feel like the most important person there
11 September 2021
Knowledgeable staff who explained everything we needed to know and kept us informed.
29 August 2021
As always amazing customer service
19 August 2021
The car handover was very thorough and John answered all the questions I had about my new car. All the staff are lovely and make you feel very welcome.
17 August 2021
The team at BMW were fantastic. Extremely helpful and informative. Keeping me updated throughout the process . They were always available to ask any questions I Gad.
12 August 2021
Informative and helpful.
10 August 2021
Helpful excellent service from John Ferguson
16 September 2021
everything as explained before hand
13 September 2021
Seen and attended to promptly
12 September 2021
From arrival at the service reception until I left with my car having received the relevant service and then having a valet, I was kept fully "in the loop" by Eric Pursglove regarding the status of my car. Excellent communication throughout.
12 September 2021
Good customer service.
12 September 2021
Staff took the time to explain to me what was required for my first appointment
11 September 2021
From the first call when making the service booking, right through to collecting my vehicle at the end, all of the staff I came into contact with were professional, friendly and very knowledgeable and were a pleasure to deal with.
10 September 2021
On time.
10 September 2021
Straightforward, no nonsense, good service.
07 September 2021
Seamless attention from start to finish.
06 September 2021
I was greeted by Eric in service and he asked when I wanted the car back I said asap, he told me he could get it back to me at 11:30 possibly and he did. Spot on. Great customer service.
14 September 2021
It was arranged to collect and ran smoothly