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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
439 ratings and 313 comments received in the last 90 days.
05 September 2026
Cheryl made the process of getting my new car so easy and seamless, she kept me up to date throughout, I would definitely recommend!
05 September 2026
Excellent communication and purchase made easy with Kurt Yates
27 August 2026
I dealt with Alan Herr who was great, kept me well informed throughout the entire process
26 August 2026
Really easy to deal with , no hard sell at all.
17 August 2026
Excellent customer service from Alan Herr
15 August 2026
I would have liked more updates, however overall the experience was fine.
06 August 2026
Excellent communication from Kurt and kept up to date for the whole process.
06 August 2026
Excellent service from the team
04 August 2026
Dan Couton was brilliant from the start when we didn't really know what we wanted. He took the time to listen provide advice and I've driven away in a lovely car. He's an asset to the team and we'll be back for the next one!
04 August 2026
Very helpful, experienced team, a pleasure to deal with.
04 August 2026
Excellent, clear and consistent communication.
04 August 2026
All ran very smoothly and quick.
03 August 2026
They were attentive and made the whole process very simple and straightforward.
03 August 2026
The beginning of the process seemed chaotic. I dealt with 3 different people over 2 months. Things settled down when Dan Couton took over months later and I can't fault the service after that
30 July 2026
Great people, made me feel really comfortable rtc
30 July 2026
From start to finish The process of buying my new car was made easy by Dan and Catherine I got updated on everything from beginning to handover day so a big thankyou to them and BMW team at Liverpool
29 July 2026
To begin with my experience was very poor, the car was on recall from the day it was delivered and it wasn't prepped as well as it should have been either. However, despite being short of staff, Kathryn, Jake and Alan turned the situation round.
28 July 2026
Couldn't do enough to help us , Made our experience wonderful
21 July 2026
Cheryl was fantastic with the knowledge and service that she gave me I felt very comfortable with her from the beginning to the end by picking my car up, Cheryl is a credit to BMW. Paul jnr done a fantastic job with the valet, showroom spotless.
04 July 2026
Cheryl was very attentive and catered to all my needs. The car had a few marks upon collection from the glue off the stickers, to which she sorted straight away and the added touch of the cleaning kit was very thoughtful.
04 July 2026
Really happy as always with BMW Liverpool. Cheryl went above and beyond to help getting our new cars
04 July 2026
Thank you Cheryl and Jake. I am made up with my new car and want to thank you both for your support with this. Thank you for being so helpful and friendly - you have both made it a great experience for me ??
03 July 2026
Very satisfied very relaxed and went through all the options. Show room was tidy warm and the sales team were excellent
03 July 2026
The whole experiance was smoith and easy
03 July 2026
Very good communication and I was kept up to date throughout the process - thanks Dan. Friendly service and all the paperwork was explained to me.
03 July 2026
Dan was very professional and very thorough.
02 July 2026
Very. They listened to my requirements and wishes and were able to a provide me with a car that best suited my needs
02 July 2026
Kurt delivered excellent service ,helped ar every stage of the process. Was very helpful in assisting me to define exactly what I wanted.
30 June 2026
Kurt was very helpful and nothing was too much hassle with questions I wanted answering,test driving a car etc
28 June 2026
Responsive and transparent throughout the process. The sales executive Kurt Yates was excellent.
23 June 2026
Outstanding performance from Kurt
18 June 2026
The purchase and delivery process was smooth, communication was excellent, kurt Yates and Kathryn Gillbanks were professional, and the car was delivered as promised.
09 September 2026
Rachel was super helpful
09 September 2026
The wait time to collect the car at the end of the day was ridiculous! After arriving as pre-agreed at 5.15pm it took until 6pm for someone to cover off the work done and return my keys to me. An extremely frustrating waste of time!
09 September 2026
The Team as always are very friendly and clear in the communication.
09 September 2026
Usually the service is 5 star and on this occasion it appeared the service team were understaffed to deal with the amount of customers collecting their vehicles from 4pm to 6pm. There was just 1 team member trying his best to deal with everyone.
09 September 2026
When I booked the service your website told me I could sit and wait for my car in you rest area. This gave me the impression that I wouldn't be there THAT long, maybe 60-90 minutes. Wrong, very wrong.
09 September 2026
Everything was easy and everyone was so welcoming. Got updates during the day. Brilliant service
09 September 2026
You carried out the requirements as requested and the invoice was slightly below estimated cost. Great
08 September 2026
The car was not put back together correctly.
08 September 2026
I requested an MOT at the time of my service but this was not carried out. I also requested a battery health certificate, but this was not provided. The brake fluid could not be changed so I have to return again. The car was given back late
07 September 2026
Really helpful, fast service and only took a day
07 September 2026
Poor communication. I had to chase up everything. Car was scratched.
07 September 2026
Very smooth, no holdups, good communication about progress.
06 September 2026
Booking in was straightforward and I booked in for a 10:15 appointment, but dropped it off at 8:30. When I collected my car (after being told it was ready), it had not been washed. Disappointing for a very expensive service.
06 September 2026
Phoned numerous times could not get through, twice I got thriogh then got put on hold for over ten minutes then phone cut off, also i got txt telling me car was ready when I got in touch I was told the car was not ready and to ignore the txt saying
04 September 2026
Completely dissatisfied. I requested a call back after the service and never received one. I then called the dealership and left a voice mail asking for a call back. That was a week ago, and I have not been contacted.
03 September 2026
Staff very welcoming and friendly on arrival
03 September 2026
The person who rang me back so say that the service had not been authorised by Alphabet was not exactly empathetic, but did say they would have the car cleaned before I arrived.
03 September 2026
The service staff on front desk was very helpful but the car valet was terrible if I'd of had to pay for that I would of wanted a refund
03 September 2026
Great service from Rachel McMurray, had to put two cars in that needed attention, Rachel dealt with whole thing, faultless ! Her professionalism and knowledge is second to none!
03 September 2026
Finally sorted the problem and good communication
03 September 2026
I requested the tyre pressure to be checked & inflated as they were below the recommended level, but not low enough to trigger the warn light. They were not checked or inflated. There are also scratches in the paint work on the rear passenger side.
03 September 2026
All ok except I.was told if I got the car in it would take (arrived 8.15 approximately) the car was not ready when I asked at 10.30 am approximately there was time to clean my vehicle left around 10.50am.
02 September 2026
Brilliant service from Rachel kept me in the loop at all times. Asset to your business please pass on my gratitude.
02 September 2026
The team on the desk created a great energy within the front of shop, positive and polite throughout the day, offering drinks to everyone waiting each time they passed the waiting area. Going that extra mile for a great customer service
02 September 2026
Carried out the recall on 2 of my vehicles satisfactorily
02 September 2026
Rachel booked car for service while I waited she never fails to sort everything so professionally and fast
01 September 2026
Was informed car was ready for collection after the service centre was closed for the day - was unable to collect until next day - causing considerable inconvenience (had hospital appointment early next day and had to get a taxi)
01 September 2026
Rachel was fantastic. Very good overall.
01 September 2026
The customer service team especially Rachael and Grace were lovely to deal with and Rachael went above and beyond
01 September 2026
Morgan was fantastic his personality is most welcoming and he notified us at every opportunity, the best experience we have had with a service advisor
31 August 2026
Very friendly service and prompt service
31 August 2026
My 240i xdrive went in for service and i told service centre that air con on the car had stopped working 10 months ago. My car is 21 months old and was told i would have to pay 179 pounds to get it regassed.
31 August 2026
It was a pleasant atmosphere the receptionist was very helpful the car was done in the time they said it would be
31 August 2026
Vehicle was with centre for 2 weeks in total. Was not cleaned inside or out (the policy of the centre I visited is that the outside is cleaned & footwells vacuumed) No service report provided so I have no idea about brake wear, tread depth etc
31 August 2026
Excellent reception and explanation given for work done
30 August 2026
Well attended to and cared for
30 August 2026
Poor
30 August 2026
Very professional service. Updated on progress of work
29 August 2026
The serviced I received was amazing, whilst all interaction with staff was very good,one particular person needs thanking. Rachel McMurray, really understood my concerns and made every process from booking to collection a complete pleasure thank you.
28 August 2026
Really quick and easy
28 August 2026
Great communication throughout, reminders ahead of time regarding the appointment and follow up whilst the service was ongoing as I did not remain on site throughout the completion.
28 August 2026
Staff very helpful and kind
27 August 2026
After talking to kate at Liverpool site My problem was finally solved Very pleased
27 August 2026
Quick, and a good job. Did exactly what they said they would. Morgan was friendly and helpful.
27 August 2026
4.5 Need to make clear that servicing is in Pall Mall not main building.
27 August 2026
Problems still exist. Communication was poor through and I kept having to follow up and my car wasn't hoovered
26 August 2026
Service team was communicative, friendly and understood my needs. They communicated the changes and extra costs required.
26 August 2026
Because Rachel could not do enough Kept me updated the whole way through very professional and polite five stars isn't enough for her outstanding
26 August 2026
James.. provided a fast excellent service book me in for M.O.T and windsreen water bottle filter replacement and flush through..
26 August 2026
Very efficient staff. I was kept informed throughout
26 August 2026
Good service
26 August 2026
Staff very great
26 August 2026
1. Poor and lack of communication 2. Vehicle obtained damage whilst on for repair and was returned to me. Vehicle booked in for damage to be repaired, no mention or gesture made for the damage and inconvenience
25 August 2026
Polite and helpful person received me and all done in time
24 August 2026
As always a great service at Williams Liverpool
23 August 2026
You spend £700+ on a service and they need to car all day and only release at end on day rather than staggered. You also don't get the car cleaned like other dealers.
23 August 2026
The job was to replace a potentially hazardous starter motor. It is always reassuring when manufacturers are prepared to admit known faults and rectify them accordingly. While I am in no position to check the work I am sure the work was done properly
23 August 2026
as nice as the show roo,
23 August 2026
Great service, online check-in was easy staff very professional
21 August 2026
The service from the minute I arrived was excellent I was kept up to date
21 August 2026
Great service and communication from james at Williams liverpool.
21 August 2026
Well nothing in particular, it's unusual to get something done anywhere without being in some way dissatisfied
20 August 2026
I thought i read that the car would be washed and it was not. There was a report done which nobody discussed nothing mentioned about back tyre yet it went flat next day and garage said it had puncture which anyone who checked would of seen for weeks
20 August 2026
Issue not full resolved. "Rattle" noise coming from back door (behind door card) is still present
20 August 2026
Very friendly, efficient and helpful
20 August 2026
The whole process was brilliant from dropping off to picking up very efficient fantastic.
20 August 2026
I was told my car would be washed and valeted - it wasn't and I had left the car with you all day
18 August 2026
Disappointed! Car was booked in for 09:30 service, it didn't get taken in to the workshop until 11:30. I choose the early time slot to work around my busy day, ended up costing me, real inconvenience.
18 August 2026
The online check-in and handing the key is was quick and easy. The communication was very good. The only issue was how late they contacted me to say it was ready for collection. Quite the race to get there before they shut.
18 August 2026
super efficient and friendly
17 August 2026
Car locked with my child in and I've had NO answers
17 August 2026
Car dropped off at 10am and called to see progress at 3pm, to be told that the car was just going into the service garage. received a call at 5 to tell me it was ready, but they close at 5:30, so had to arrange to collect the next morning.
16 August 2026
1, you sent this questionnaire to my wife, she has not had her car in with you. From: BMW Survey customersatisfaction@updates.bmw.co.uk Date: 16/08/2026 12:05 pm GMT+00:00 To: jeejve1@aol.com Subject: We would like to know your feedback. See below.
16 August 2026
Did the job no fuss no hiccups
16 August 2026
The job was done properly and finished earlier than expected.
16 August 2026
The garage identified that two tyres needed replacing. The service manager ensured that the car was cleaned despite you being short-staffed.
16 August 2026
Really friendly staff, job completed in time stated.
15 August 2026
I presumed it would have came with a quick wash and hoover as it was onsite for 4 days.
13 August 2026
Staff are great and no issue with MOT. Car wasn't washed or cleaned like it normally is, hence the score
13 August 2026
wovaruld of gave 5 but not offered courteous car
13 August 2026
Third visit for repair - informed part way through day that the part hadn't been ordered correctly again
12 August 2026
Service was done, however, when I arrived later than I was asked to, the car had not been washed and the car had been left unlocked
12 August 2026
The customer service is great and the lovely receptionist was attentive and friendly. However, I was told everything was good to go with my car and it was cleaned too, but when I got to my car it was probably less clean than when I brought it.
12 August 2026
It took 2 attempts but after I had the locking wheel bolts removed and replaced the brake fluid replacement and the new pads and disks went well. Fully informed on progress and completed on time.
12 August 2026
The process worked well and staff were welcoming, professional and helpful.
12 August 2026
Customer service were happy, helpful and went above and beyond.
12 August 2026
Was disappointed that the complimentary wash and vac didn't happen. Forgotten about by staff when collecting. Waited 40 mins. Multiple people seen before me who arrived after. Staff apologised for forgetting about me which was good.
11 August 2026
Good service to repair my car before a holiday journey deadline. Jess in particular had an excellent manner and seemed to genuinely care that I would get my car back on time and kept me informed.
11 August 2026
Friendly helpful staff, service carried out promptly with accompanying visual vehicle check presented accurately in line with the car's near-perfect condition.
11 August 2026
Kept informed of status Friendly personnel
11 August 2026
Prompt, obliging service with polite helpful staff.
10 August 2026
Receptionist is amazing . Friendly approachable . Asset to the company
10 August 2026
As always the service at BMW is excellent and I am completely satisfied.
09 August 2026
Let's of work done on one day and communication and booking experience were very smooth
09 August 2026
Extremely Fast service. Real friendly staff. Comfy wairing area. Shame there were no refreshments whatsoever.
09 August 2026
Disappointed I don't feel the service is as good as it used to be. I waited 5 weeks to get an appointment just to replace window wipers. Seems short staffed, and didn't get my car washed.
09 August 2026
Very easy booking, seamless arrival and drop off using the new key pods, staff very friendly and car ready bang on time as agreed. Premium transparent service with great communication.
09 August 2026
Easy pre check in and drop off. Quick pick up.
09 August 2026
The service and MOT were completed but the car was returned without being cleaned, which was offered when I checked the car in.
09 August 2026
Everything was done correctly when I was told it would be.
07 August 2026
The appointment was booked far enough in advance to make sure the part had arrived from Germany
07 August 2026
Great professional service. Excellent communication throughout.
07 August 2026
Professional team always attentive to my needs etc
06 August 2026
Fantastic service once again in professional surroundings i was looked after by Paul Davies, Mark Stocksborough, Alan Corish and Lola Ledsham and I would congratulate the person who employed these wonderful members of Willams staff. Thank you.
06 August 2026
There will be a charge for this
06 August 2026
Liverpool BMW far exceeds the dreadful experiences I have had getting a recall starter motor fitted on my Z4 at Chester BMW Two failed attempts at Chester! James was excellent, efficient and personable
06 August 2026
My car went in for a recall, was in the garage all day only to be told they didn't have the parts required. Went in again a few weeks later, got it fixed and it came out with a broken rear sensor. Only to be told it's my problem. Never again
05 August 2026
Work was good. Had a bit of trouble dropping the car off. Was told it would be cleaned but wasn't. Didn't particularly mind that but probably not a good idea to raise expectations if you're not going to follow through.
05 August 2026
I've never ever had such a bad experience. Never called me back to update on warranty claim, I still have no idea if the issue is covered or if you will undertake the work. Also submitted an online contact form, no response to that either.
05 August 2026
Easy experience
05 August 2026
I wanted to make a reservation that suited my needs a the dealership fitted in with me, thank you Williams.
04 August 2026
Excellent service from start to finish
04 August 2026
Good Welcome, however I was told that I'd get a complimentary wash and clean of car which didn't happen.
04 August 2026
A little disappointed as I requested the car to be washed and hoovered and it wasn't.
04 August 2026
Timely factual service from front desk to engineers
03 August 2026
Good apart from having to get a taxi there and back as there was no waiting appointments
03 August 2026
Staff as usual attentive and work carried out to plan
03 August 2026
Work that was booked was not fully completed as parts had been 'forgotten'. This was despite the work being booked electronically so should have readily visible.
03 August 2026
Car in and out the same day helpfull staff
03 August 2026
Met my requirements
03 August 2026
Exceptional start to finish, however not enough staff for when to pick up car in peak times
02 August 2026
We're very pleasant and helpful i was pleased with the outcome only thing I didn't get was they promised they would clean inside of my car but they never
02 August 2026
Staff courteous, organised work, stated what needed to be done and how long it would take.
02 August 2026
You have taken away tram from the service desks and it is noticeable
01 August 2026
No courtesy car policy combined with uncertainty over process time left me relying on public transport and ended up disrupting two of my days rather than one. I couldn't reach anyone by phone when needing an update. Staff were brilliant otherwise.
31 July 2026
Keep up the good work ??
31 July 2026
Great efficient team
30 July 2026
Was booked in for service , and a few other checks I asked for wiper blades to be changed over phone when booking in and this didn't happen The on board screen is still telling me service over due to
30 July 2026
I only had car in for brake fluid and they makes to completely erase all my software from the car. I've had to reset and re install everything as if it were a brand new car and I'm getting constant messages saying I need to set up basic functions.
30 July 2026
Work carried out as told it would be and timescale was spot on. Exceptionally helpful staff. Thank you.
30 July 2026
I requested some investigation work be carried out & added a comment to the booking requesting a call to discuss the isues I was expecting but received no call & investigation was not carried out. Raised this but no follow up call received.
30 July 2026
Great car service .. slightly delayed due to cleaning of car afterwards
30 July 2026
All aspects very well done
30 July 2026
I have lost complete faith in the brand and wish there was an earlier way out of my finance agreement. I've had 2 electrical faults in 12 months along with interior issues that have taken a long time to resolve however there is still outstanding work
29 July 2026
My car broke down in May. 17/06/26 was booked in. Was not worked till end of Jun. Was lied too about return phone calls. Will never use Williams again.
29 July 2026
Vehicle was washed when I requested that I didn't want it washing at numerous points. As a result of this, the valeters have used under diluted acid and removed the 'sheen' from my front grille. I asked for a bodyshop call that I didn't receive
29 July 2026
Only one problem was told my left rear tyre was dangerous took it to tyre specialist and they said tiny screw had just gone into rubber and there was nothing wrong with tyre once they removed and checked it for any punctures free of charge
29 July 2026
Very efficient and friendly front of house staff
29 July 2026
Great service
29 July 2026
Polite , professional and punctual.
29 July 2026
Why did you only leave me with 10 miles of petrol in the courtesy car knowing full well I live on the Wirral. By the time I found a petrol station I had 3 miles of petrol left and I gave the car back to you with £20 of petrol left in the tank
28 July 2026
Service and MOT completed perfectly however car not washed or cleaned inside.
28 July 2026
I was told over the phone my car would be washed, which was more than I was expecting. The car was not washed. Same thing happened previously. Overpromise and underdeliver.
28 July 2026
Insufficient cleaning of the car both inside and out. Poor timing - car dropped off at 10am and not completed until 5:30 when informed to arrive at 4pm!
28 July 2026
Generally, the staff here are amazing, and some of them continue to be; however, I'm really disappointed with my recent experience and would welcome a conversation with your Customer Service / Complaints Manager, thanks.
27 July 2026
All completed on time and car well valeted.
27 July 2026
Despite being severely understaffed at Williams Liverpool, the people that are there go the extra mile. Kathryn, Dan, Alan and Jake excellent people.
27 July 2026
Left waiting for well over 30 mins past the agreed collection time for a specific member of staff who was tied up with something else. When she became available she just gave me my keys and invoice which anyone could have done.
27 July 2026
Your team when I went to check the car in were excellent - they would have got a 5* review. I was told my car had been washed and hoovered, it hadn't. It was parked at the back of the service centre and blocked in by another car - really disappointed
27 July 2026
I received a phone call telling me my car was ready but when I arrived it wasn't ready and I was left waiting round for 20 minutes. Neither was the car washed as promised despite my having to set aside a whole day for the car go in for a recall
26 July 2026
I was given the option of a complimentary car wash and hoover and ticked the box but this was not done.
26 July 2026
Communication over the car clean and pricing was poor. Can confirmed to be clean 4 separate times but never happened
26 July 2026
Fantastic service from start to finish. Parked up checked keys in got a call checked keys out went home.
26 July 2026
From the check in with Morgan to the final delivery of the car after service everything went smoothly and I was delighted with the service. Morgan offered exemplary customer service.
26 July 2026
Staff were lovely and I was kept informed of profress
26 July 2026
Very attentive staff and my car was cleaned which was nice surprise
26 July 2026
When booking the service I listed a number of things but only the major one was carried out which I appreciate. This was the same when I booked it in for MOT in Nov 2025. Since Nov 2025 my tyre pump has been missing and key fob issues. Not resolved.
25 July 2026
Only one small problem. Williams said they would wash the car, but did not.
25 July 2026
Kind staff and helpful
25 July 2026
Do not like the communication system at all. This has gone down market from the previous system. Popping your keys in a box at reception is like dealing in a station ticket machine. Staff good though, but some inexperienced.
25 July 2026
Difficult to get through Communication not great Car still in compound when keys given for return (not in customer car park)
24 July 2026
YOU OFFERED TO CLEAN THE CAR INCLUDING THE BOOT WHICH WAS NOT TOUCHED THERE WAS A MESSAGE ON THE SCREEN RE TYRE PRESSURE WOULD HAVE THOUGHT YOU WOULD HAVE ADDRESSED IT I.E. PUMPED UP TYRES AFRAID NOT
24 July 2026
Don't know where to start with how bad the whole experience was from start to finish, no contact or communication with staff at all, we have to chase an also turn up on 2 occasions to find out what was happening, engineer was never available ever
24 July 2026
Contact with staff was friendly and welcoming. Return of vehicle was effortless.
24 July 2026
Repair seems -so far-to have been completed satisfactorily. However, when I collected my car it had some sort of white 'foam?' all down one side, and in wheel arches. I was told to expect a complimentary valet on phone, but told NO on collection.
24 July 2026
Whenever my vehicles has been into a main dealer they are normally valeted. not this time which was a little disappointing.
24 July 2026
Great service good customer service
23 July 2026
Waited an hour after being told car was ready for collection. Very busy. No loaner cars, had to use taxis.
23 July 2026
Because it took six months from being notified of the recall, to having the repair completed.
23 July 2026
I felt the Staff in the reception are rather cold and impersonal compared to other reputable car dealers/ garages Perhaps a smile and acknowledgement could warm up the atmosphere and more welcoming
23 July 2026
Good
22 July 2026
When I arrived I was told I was there for a service, I wasn't. I was told I didn't have a loan car booked, I did.
22 July 2026
When I finally got booked in and the parts had arrived James and his team did a fabulous job. However the booking in experience and navigating the call centre and seeking clarification on whether parts had arrived was poor
22 July 2026
My car was planned to be completed between 4/5pm and unfortunately was not available for me to collect until 5:35 This delay was not communicated either
22 July 2026
Efficient and friendly staff
22 July 2026
Quick and efficient check in, friendly staff.
22 July 2026
Recall work completed more or less to agreed time and car handed back washed - thank you. Staff very pleasant and attentive.
22 July 2026
Quick and easy drop off and pick up lovely staff helpful and friendly
22 July 2026
Car was washed horible,a piece was not replaced
22 July 2026
I was not called to let me know that my car was ready, I had to ring and chase it up. Also, no update during the service to inform me of what stage it was at. This is something that usually happens.
22 July 2026
I replied via the text messages that I had received during the day, to say that despite receiving a message to say that my car was awaiting vacuuming and washing but it wasn't. Whilst this is a minor issue, it didn't happen.
22 July 2026
I have already emailed the senior management of the dealership
22 July 2026
I provided a time I'd like the car to be ready but this wasn't referred to by staff
21 July 2026
Excellent service
21 July 2026
The AI receptionist service that Williams uses is completely useless. It is unable to pass messages to the service advisor.
20 July 2026
Quality professional service, staff were very attentive.
20 July 2026
Girls on front desk.jessica and her friend.wer excellent
19 July 2026
Was told my car would be washed at booking ! Went to pick up car , was not washed and was blocked in by 2 cars had to go back in and ask them to move cars so I could get out ! Not very good service
18 July 2026
All staff were very helpful and excellent service all round The lady on reception made me coffee and was very helpful too
18 July 2026
The service to my vehicle was fine .
18 July 2026
No issues very good staff
16 July 2026
Communication started off badly but Max picked it up and followed up extremely well.
16 July 2026
Impressive set up and service
15 July 2026
Not very happy cause I have problem with the Sat Nav they didn't do anything to solve it.
15 July 2026
BMW are always swift and fabulous keep you informed and perfect job very professional standards always BMW and especially the staff every single staff member great ??
15 July 2026
Ben was absolutely fantastic and provided exceptional customer service.above and beyond Thanks
14 July 2026
They managed to meet my timescale on the day but the booking experience was poor and while you wait booking was last minute not available until I complained
14 July 2026
I booked a one hour appointment to get this recall carried out while I waited so I could get back to work. Two and a half hours later the work was still not complete so i took the vehicle away. i was given no update on the status
14 July 2026
Very helpful & friendly staff
14 July 2026
High levels of expertise utilised effectively for a competent job completed in an acceptable time frame.
14 July 2026
Very friendly and helpful staff.
14 July 2026
I journeyed in to pick up my car from MOT only to be told it wasnt ready. It would have been easier to tell me not to travel from formby and waste 2 hours.
13 July 2026
Generally, the booking process went well, dropped car off and used screen check-in. Tried to use the screen check-out but said my car wasn't ready after already receiving a call. I'd asked for my squeaky brakes to be checked but received no feedback.
13 July 2026
1 automated SMS to update me that "things were progressing" No further contact I had to call serveral times to get my car back No response to me answer phone message to the complaints team No further comms re:what was done etc. Car wash was terrible
12 July 2026
Everything ran like clockwork and brilliant service and information. Would have Ben a 5 but car was not cleaned as promised and seemed dirtier than when it went on.
12 July 2026
Everything was so easy to book in plus tx to let me know when it was ready for pick up thank you to all your staff
12 July 2026
Sorted leak in sunroof problem.
11 July 2026
Excellent professional service and excellent professional staff
11 July 2026
Booked car in for a waiting service from 10:00 -12:00 wasn't ready till after 13:00 had to cancel a dental appointment I had previously made for 13:00
11 July 2026
Some of the problems have not been rectified one i would consider as being dangerous. This one is that on occasions the engine breaking fails. HUD changes appearance. Forgets my phone lowers phone ringtone volume to zero
10 July 2026
Very satisfied really good service with friendly staff in particular the service advisor (sorry cannot recall his name) Mark and the technician Ben.
10 July 2026
Received a call to tell me that my car was complete and ready to collect, so i attend to pick up my car to wait in the reception without being acknowledged for some time. I was then called over to a desk and given my key with no mention mot failed
09 July 2026
Staff were great ,nice surroundings while you wait and free food and drink great
09 July 2026
I was happy with the under warranty repair, recovery at breakdown, and service whilst in. However i expected the car to be cleaned and vacuumed on collection which it wasn't nor too was my wife's car following her service a few weeks prior
09 July 2026
Dropped car off 11am, i was told pick my car up at 4pm. Got a message to say it was delayed. got a phone call at 5:30 saying cars ready for pick up with a text 9 mins later saying last pick up 5:45..
08 July 2026
Dropped off car before 8am, rang 3pm to be told no record of booking, despite having a fully confirmed booking and a text message confirmation on drop off. Luckily they were able to squeeze me in before closing and offered a discount.
08 July 2026
Work carried out well and quick
08 July 2026
Drove 30 minutes for a repair booked over 3 weeks in advance, only to be told the part hadn't arrived. Very poor organisation. I also requested my car be cleaned on three separate occasions, but it was only done after I chased it again before leaving
07 July 2026
AirCon compressor replacement under guarantee. Same situation occurred 12 months ago.
07 July 2026
Was informed to come back for 5pm, I was early and arrived back at BMW at 4pm. My car still hadn't come around by 17.40, I observed the technicians leaving 5.25 ish, so asked, as soon as I asked it was brought, think I was forgotten about.
07 July 2026
Kept me updated as the service progressed and informed me when ready to be picked up. The service was completed promptly
06 July 2026
It took a while trying to find out what part your mechanic found a fault with. It turned out to be the date had run out on my bonnet gas - struts.
06 July 2026
No fuss and kept me informed on progree
05 July 2026
Good but could've better
05 July 2026
Rachel and all the staff were very welcoming..Nice to visit a dealership that cares ..Excellent service and a credit to BMW uk
05 July 2026
Same lady greeted me early on and also on my return and was super helpful and professional. I cannot now remember her name but did at the time and took the trouble to Email BMW to th am her
05 July 2026
You where looked after you where given the option of coffee or other drinks
05 July 2026
Where are all your lovely people ? Check in needed help no people Pickup waited at reception as lady on phone for a while . Waited in waiting area for a while before someone came for handover .
05 July 2026
Cars first service should have been completed by 11:30, but the vehicle was not ready until nearly 12:45. I also asked for a new clip to secure a side skirt. This was flagged as a "body shop item" and not completed . Not told how this could be fixed
05 July 2026
Great team, easy visit
04 July 2026
I did not get any paper work for my service, i also didnt get any service videos or recommendations from my service. Anything else i asked to be checked has not been followed up.
02 July 2026
A very positive experience
02 July 2026
Service was done well and car cleaned to an excellent standard . but I was kept waiting both on arrival and collection. For some reason, the receptionist is not allowed to take the keys or hand them back to us?! We wasted 30 minutes + waiting.
02 July 2026
Didn't like the self check in and then getting a phone call 15 later to see what I wanted doing I wasn't very customer related
02 July 2026
Despite booking confirmation, on arrival was told no booking and had to return at later date at my own time and expense having booked annual leave for original date. Online form ignored. No car wash. No service report. No payment link.
02 July 2026
Great staff all very friendly and helpful
02 July 2026
Excellent service as always
02 July 2026
The service centre were very friendly, helpful, and nothing was too much trouble.
01 July 2026
Ben managed our booking and was very helpful.
01 July 2026
From walking into reception we spoke to Grace, who was really friendly and helpful, who passed us on to Morgan, who looked after us, to the mechanic who covered my seat with a cover, before he got into the car, the site had a nice culture about it.
01 July 2026
Staff friendly and courteous, always happy to help. Had a great experience from Jess and the person on reception!
30 June 2026
Service itself was fine but the car was returned to us with a pile of dirty leaves in the passenger footwell and a smell of cigarette smoke inside the car.
30 June 2026
All work completed and I-drive updated. Works completed in time line and complementary wash also
30 June 2026
Collecting keys took 10/15 minutes despite multiple staff sat down. Asked multiple times but had to wait for
30 June 2026
Great experience, kept me fully updated, communication excellent, woman on reception when I collected my car was so friendly and the guy who looked after my car was really polite and informative too.
30 June 2026
Purchased car on 21/05 and have had multiple issues with the car, as well as extremely poor service throughout whole process, extremely disappointed.
30 June 2026
Total good experience with the whole BMW Service Team All members of Staff very Courteous & Helpful Kept me Updated all the Time asked Me if I needed Refreshments,All round Professional Team
30 June 2026
I filled in the online, on my phone the day before and on getting to BMW I had to do it all over again. What was the point. ?
29 June 2026
Recall done quickly with cleaned car returned to me
29 June 2026
My advisore went home when I came to collect my car I had to wait 30 minutes for my keys and they just gave to me and didn't say anything and I phoned up asking for some information what they have done to the car and I'm still waiting for a call back
29 June 2026
Courteous efficient informative service
28 June 2026
Work was done efficiently but I was disappointed the car had not had a valet - if it did it was poorly done
27 June 2026
I was looked after from them nute I stepped through the door. Kept informed of the progress of my service throughout the day.
27 June 2026
Polite courteous staff , shame about the coffee ??
27 June 2026
It did take 3 months to sort out an got appointment now car recall is done.
26 June 2026
On arrival the young lady who welcomed me was excellent, directing me to the waiting area asking would I like tea or coffee etc. Unfortunately the young lady who booked me in for my recall less so.
24 June 2026
Very good service especially Grace was amazing.
24 June 2026
Quick and efficient
23 June 2026
Recall was carried out and kept informed throughout
23 June 2026
Excellent customer service.
23 June 2026
Fast service and very helpful staff
23 June 2026
Kept me informed all day
22 June 2026
Car was not ready on collection. Had to wait under an hour given they had my vehicle all day. Car was not washed when requested. Girl on reception had a lovely attitude and couldn't apologise enough.
22 June 2026
The main reason being that no matter how many times I tell you, you keep spelling my name wrong. It's MOLYNEUX
22 June 2026
Everything went according to plan and when I was presented with a bill but reminded them I have a service plan the agent was super helpful and apologetic
21 June 2026
Polite and friendly
21 June 2026
All staff from the moment we walked in were very pleasant and professional. Appointment was on time and work to be done clearly explained. Car was valeted and well presented on pick up. Exactly the same great experience as when we last visited!
21 June 2026
Great service
21 June 2026
Very helpful at Williams. Kept it n touch re. Progress on the job on my car. Great support with the technology!
20 June 2026
Couple of texts, no other contact, no car check video sent, no alignment done as asked, no wash and vacuum. Nobody cared and just wanted me to pay and leave
20 June 2026
Seamless, lovely staff and no drama.
19 June 2026
I BROUGHT MY CAR TO YOU AND IT WAS FOR AIR BAG RECALL THE AIR BAG LIGHT ON THE DASH BOARD WAS STILL ON WHEN I GOT MY CAR ?? BACK SO AS FAR AS I AM A WEAR THE AIR BAG IN THE CAR PROBLEM IS STILL NOT SOLVED
18 June 2026
Simple drop off procedure and ready at the time stated.
18 June 2026
Because you completed my MOT. I don't like the machine check in though. I prefer face to face so I can ask questions. Your colleague that was there was helpful but he had quite a lot of people to deal with.
17 June 2026
My car was in due to a recall and the work was carried out on time. Also the staff were especially attentive and I felt valued as a customer.
17 June 2026
No courtesy car for safety recall resulting in expensive taxi. Car was supposed to be valeted this dindntbhappen
17 June 2026
Really prompt service. Everything done as agreed. Team couldn't have been more friendly. Even got a couple of restaurant suggestions on the Wirral :)
16 June 2026
Everything went as expected. All the people were helpful and friendly, and I was kept up to date with the progress of the work by my advisor (James?)
16 June 2026
Second time car been in, both times told wash and quick front hoover, both times didnt bother, why say it and then dont do it?
16 June 2026
Very good
FIND Williams Liverpool BMW
Address
- 4 Great Howard Street, Liverpool, Merseyside, L3 7HT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0151 474 2000
Liverpool as well as surrounding areas including Birkenhead, Wallasey, Widnes and Prescot
Address
- 100 Pall Mall, Liverpool, L3 7DB
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12.30
- Sun:CLOSED
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0151 474 2000
Liverpool as well as surrounding areas including Birkenhead, Wallasey, Widnes and Prescot
Address
- 100 Pall Mall, Liverpool, L3 7DB
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 01514 742002
Liverpool as well as surrounding areas including Birkenhead, Wallasey, Widnes and Prescot
Address
- 100 Pall Mall, Liverpool, L3 7DB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Operating as Usual
31 December: Closed from 4pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0151 474 2000
Liverpool as well as surrounding areas including Birkenhead, Wallasey, Widnes and Prescot
08 September 2026
Exceptional customer service at Williams. Kurt Yates was very professional, courteous, kept me informed throughout the whole process making it hassle free. He made the handover an unforgettable experience for me and I felt valued as a customer.