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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
630 ratings and 341 comments received in the last 90 days.
14 March 2025
Great service
12 March 2025
Excellent service
09 March 2025
All of the staff are friendly and very helpful. They make the experience as enjoyable as possible.
09 March 2025
Everything expertly executed and on time. Razy worked in our interest, patiently answering our questions. The handover was flawless.
06 March 2025
Kept up to date regardig my new car, arrived on time.
24 February 2025
No problems at all
24 February 2025
Cheryl Toolson is superb at her role in bmw
23 February 2025
The service we received from Raazi was exceptional from the very first time we arrived in the showroom, until the moment we drove off in our new car.
23 February 2025
Allan the disability guy was first class
20 February 2025
Very satisfied. This is my 3rd purchase from Williams Liverpool over the course of some 3 years - I think that says something.
05 February 2025
The sales staff were all so helpful with any queries/ questions that I had and resolved issues in a timely matter.
04 February 2025
Good explanation of the cars features also the car was immaculate
04 February 2025
From the minute we met Raazi we knew we were in safe hands who was transparent, knowledgeable, efficient and a really nice guy who kept us updated until the car arrived
24 January 2025
Easy purchase and extremely quick turn around which suits me perfectly as I do not like waiting round so I cannot complain about the delivery. The purchase was made easy as I was allowed by Cheryl.
17 January 2025
The sales person (scott) was very helpful and went through the purchasing process, explaining and detailing as we went along. Very stress free.
20 March 2025
Truly excellent service.
19 March 2025
Everything went to plan.
19 March 2025
Completely satisfied was kept totally up to date every step of the way as to what was happening with my car
19 March 2025
James kept trying to contact me (I was at work and didn't check messages / calls / personal emails) and managed to get my car ready for collection the next day despite my late call.
18 March 2025
Just like to say Helen made the process so much easier she is a credit to your staff Regards Steve
18 March 2025
The job was not done to my satisfaction and requests were ignored. However the inspection was thorough and very useful, though I then went elsewhere to have the work recommended completed, due to my annoyance.
18 March 2025
Staff very welcoming and helpful.
18 March 2025
It was a recall issue but the service front of house was excellent as usual.
17 March 2025
Professional and courteous staff. Facilities clean and welcoming.
17 March 2025
Good checks and information about vehicle. Don't know if airbag was changed or not - reason for recall.
17 March 2025
Very satisfied with the service provided by all staff. Nice coffee too.
17 March 2025
Helen was very helpful, patient and explained the repair clearly.
16 March 2025
Refer to previous answer
16 March 2025
I believe the work for which car was recalled was completed satisfactorily. However, I was told the car will be washed but that wasn't the case. Just a minor blemish
16 March 2025
Very efficient and helpful
15 March 2025
No complaints with service or customer service I got
15 March 2025
Overall good, but the coffee machine was broken
14 March 2025
As before...
14 March 2025
Williams and Helen gave great service and have kept me well updated. They also did the repair work itself for what looks like a reasonable fee. The largest cost was the part which is out of their hands.
13 March 2025
Fast reliable and reasonable
13 March 2025
Great service
13 March 2025
Everything when smoothly .
12 March 2025
Was a no pressure meet.
12 March 2025
I was completely satisfied with the service I received form Cerys & the service team who carried out the MOT & serviced my car.
12 March 2025
Carly was lovely very helpful and nothing was to much trouble
12 March 2025
Again, friendly and helpful service. Job was completed quickly
12 March 2025
Car went in as a recovery, it took nearly 3 weeks to get it back. I explained that I have 5 month old daughter and myself and wife rely on our car. Nothing could be done apparently as no courtesy cars were available. This cause massive inconvenience
12 March 2025
Great customer service. For the couple of hours I waited for my car I was updated on its progress throughout.
12 March 2025
Friendly efficient staff who know what they are doing. Try their utmost to offer options to suit. In particular Carly Smith has been outstanding
12 March 2025
All staff polite and helpful
11 March 2025
I actually enjoy taking my car into Williams. Very friendly welcoming attentive staff. I enjoy a coffee and read a paper if I have to wait it's a pleasure to go there.
11 March 2025
Very pleased with the service, car was finished on time.
11 March 2025
Cerys kept me updated throughout the process
11 March 2025
Timely and helpful team
10 March 2025
The reason I didn't give 5 stars, was due to parking issues (Bays full) when it came to booking vehicle in! T
10 March 2025
When I have to sit and wait Helen keeps me up to date with what is being done and how things are going.
09 March 2025
Great service and very helpful. Was very understanding to my situation and went the extra mile to taylor to my needs.
09 March 2025
Staff that seen me this time round were lovely and helpful
09 March 2025
Dealt with very efficiently
09 March 2025
Was very happy with the service
09 March 2025
200 percent satisfaction as always I wouldn't go anywhere else
09 March 2025
top service
08 March 2025
Replacement of airbag done very satisfactorily
08 March 2025
No probs whatsoever.
08 March 2025
Rachel was my poc and she was efficient and professional. Very easy to deal with. Rachel gave me constant updates and handled all the warranty, payment and 3rd party dealer issues.
08 March 2025
Had an mot car hoovered for £39 yet i spend hundreds in service and parts and it dosnt get done
08 March 2025
Did what was required too a high standard
08 March 2025
I couldn't ask for a better service from any person I dealt with and the engineering service was excellent
08 March 2025
The service was fine. Georgia the service agent was polite. The car was valeted. But the organisation of the service and information given to me when booking was lousy. Good that Georgia at least told me i that the booked schedule was not practical.
07 March 2025
All went perfect with no issues.
06 March 2025
My car was in for recall work and I agreed for additional work to be undertaken during the visit The administration was handled seamlessly and professionally by Helen Hewitt.
06 March 2025
Excellent, James who was looking after me went above and beyond to help, I bought the car from synther BMW in London and found the car had a few problems I wasn't aware of when I purchased the vehicle.. James was very helpful and kept me updated 5?
06 March 2025
I set my vehicle to charge between midnight and 7am as I am on an EV Tarrif. Despite setting the vehicle to charge at these times, when I plug the charger in, at 5pm, it charges immediately. When bringing vehicle in on 2 occassions, no fault is found
06 March 2025
Everything was very easy EXCEPT I AM BEING BOMBARDED WITH TEXTS AND PHONE CALLS ABOUT MY VISIT!!!!
06 March 2025
Very well looked after by staff
06 March 2025
Was advised car would be ready for 17:00, but had to wait until 17:40, meant I was late for 18:00 meeting. In the morning, there was no spaces available for parking. Ended up abandoning it outside the door. Felt uncomfortable to just park it there.
06 March 2025
Very satisfied
05 March 2025
From booking, drop off, update, engineers report and collect car, everything and everyone was perfect. I have used Williams for many years and this time there was a marked improvement. Keep it up. Staff brilliant, especially the mechanics valet team
05 March 2025
Excellent, Rachel, has been fantastic in dealing with the issues surrounding my vehicle: warranty etc. Rachel is lovely to talk to. Grasps the situation very quickly and gives you honest expert advice. Lindsey also assisted me. Thxs to both.
05 March 2025
Met by a very pleasant young lady who informed me by text where my car was up to then a phone message when the job was done
05 March 2025
Always get consistently good service
05 March 2025
No replacement has been make for the airbag. Only visual check is done. Ordinary service that can be given by an off road mechanic.
04 March 2025
As above
04 March 2025
See response at question 1.
04 March 2025
As above and reminders, messaging and assigning owners all helped to a satisfactory conclusion
04 March 2025
Everything working well.
04 March 2025
The reason I have given 4 stars instead of 5 my dash cam had been disabled and not reconnected? Not sure why, changing break fluid only? Drivers seat had to be re-adjusted in many different ways.
03 March 2025
Extremely friendly staff and exceptional service the moment I got to the gate.
03 March 2025
Excellent service from start to finish from all the service department.
03 March 2025
James was great, really friendly and made me feel at ease
03 March 2025
Excellent service very professional
03 March 2025
Because after the video of my car I new it was getting looked after.
02 March 2025
Amazing customer service.
02 March 2025
As above
02 March 2025
Really pleasant and friendly people
02 March 2025
It was amazing, everyone was very polite to me
02 March 2025
Amazing service Helen looked after me from start to finish
01 March 2025
Based on the visit I was completely satisfied.
01 March 2025
So professional and couldn't do enough for you
01 March 2025
See previous commebt
01 March 2025
The work was completed to a high standard and the staff were polite and knowledgeable.
28 February 2025
see above
28 February 2025
All when well
27 February 2025
Helpful staff and smooth service
27 February 2025
Never any issues. Always looked after as my car.
27 February 2025
The staff at the centre were super helpful and courteous. Was offered a coffee while I waited, it's not a cheap service, on the other hand you do have the upmost confidence in the work carried out by your engineers/mechanics.
27 February 2025
As previously stated charged for a vehicle health check - video supplied states that it is complementary - it recommends replacement of rear tyre despite them having almost 4mm tread on each. Price quoted for replacement is 25 % above normal rprice
26 February 2025
After I checked the internal of my vehicle, the debris caused by redrilling the rivets etc on the seat panel was not hoovered up. It remained on the carpet
26 February 2025
Staff were very good, the person who looked after me was excellent
26 February 2025
Was ready to collect by 4pm
26 February 2025
Service was great, repairs done to a high standard however boot lid wasn't check and automated boot opening doesn't work properly after getting car back.
26 February 2025
Good communications and support
25 February 2025
Would have liked a courtesy car
25 February 2025
We were very disappointed to wait for nearly 3 hours after being told it would be around 1 hour.
25 February 2025
Charged for a
25 February 2025
Excellent staff Always very helpful
25 February 2025
Treated like a vip
25 February 2025
Up to now dissatisfied as I've rang twice about this issue no one has rang back.
24 February 2025
Friendly service and reliable work
24 February 2025
all went smoothly
24 February 2025
you changed my online booking date and told me that was only provisional and needed confirmation by phone you team in the service centre were very good
24 February 2025
Friendly all staff went out of there way
24 February 2025
Kept informed all along thexway
24 February 2025
Great job
24 February 2025
Very satisfied. All staff were amazing.
24 February 2025
Great service as always
24 February 2025
Quick turnaround and on time.
23 February 2025
Organised and thorough
22 February 2025
Very helpful and efficient
22 February 2025
see above
22 February 2025
Comfortable reception and acceptable cuisine.
22 February 2025
Easy to book in , car returned after it's scheduled service looking clean , polished and bright
22 February 2025
The waiting area is comfortable with refreshments to hand...
22 February 2025
Excellent service and information very professional staff.
22 February 2025
Very satisfied explained to james the assistant that i need to get my car back early as i had to travel down south and he made it possible for me and kept me up to date on the situation with my car very helpful
21 February 2025
The customer service officer James whom I interacted with was very helpful, professional and friendly. I think he really understands his job
19 February 2025
Excellent service from start to finish
19 February 2025
Cerys was lovely throughout and made it a smooth experience
19 February 2025
Really happy. Only issue was waiting around for a valet that never happened. Also had TPMS sensor fixed but air pressure in tyres was not sorted. Meant just after leaving you I had to stop at a garage to put air in. Seems a bit annoying
19 February 2025
Rubbish service. Not accepting responsibility for anything
18 February 2025
Great customer service from the minute you arrive
18 February 2025
Very satisified. Quick efficient
18 February 2025
No hassle, clear communications
18 February 2025
As above
18 February 2025
I guess it was a bit unnerving to walk into a service centre with excellent customer service and thinking of how much you might pay. It might be helpful to let people know that they're not obligated to pay for anything if not needed
18 February 2025
This was my first service booking and it didn't go as well as I thought. Staff at the centre were lovely and friendly but that was it.
17 February 2025
No
17 February 2025
Every service assistant I spoke to was attentive and professional
17 February 2025
My service experience was absolutely brilliant all the members of staff a came across were lovely and professional.
17 February 2025
After servicing the car, we was also made aware of all/any issues, that the car had. Which gave us an insight to any problems the car is suffering. Also staff went above and beyond, by cleaning the car.
17 February 2025
Completely satisfied even though my vehicle is a 2008 E91 and parts are not always available the team have gone above and beyond
15 February 2025
Service completed on time.
15 February 2025
Couldn't ask for s better service
15 February 2025
Helen was great, despite being clearly busy with customers wanting to pick up their cars, she insisted on walking me to my car as I had my granddaughter with me this was a great help.
15 February 2025
Superb staff and prompt efficient servicing of my car
14 February 2025
Carly made the whole experience easy and efficient
14 February 2025
The service of the car was fine. I was told over the phone my car would be cleaned. Then got told it would be cleaned again when I dropped it off. The car wasn't cleaned even when spending nearly 500 pound on a major service.
14 February 2025
Everything was great, but I did not get complementary valett.
14 February 2025
Top rated service and helpful staff
14 February 2025
See above
14 February 2025
Very efficient customer service. Called to book a service on the Friday and the service was carried out the following day.
13 February 2025
Good staff. Helen was great. Very welcoming
13 February 2025
All done very efficiently, all explained very well exactly as planned.
13 February 2025
Kept to time and inspection period as outlined by the advisor and followed up with an extensive report
13 February 2025
It would've been perfect if the work was completed on the same day but its still good. Providing a video of the under-car inspection was a nice touch too.
13 February 2025
Welcoming reception and good explanation of what was going to happen on the day. The update provided by email/video is good.
12 February 2025
See above.
12 February 2025
Helpful staff
12 February 2025
The service centre was accommodating as I had to change my appointment at short notice, that is the day before. Good waiting facilities to pass the time whilst waiting for work to be find to the car.
12 February 2025
Aside from the squeak issue, which has left a negative view of my experience. the actual service from William's was faultless - exemplary service from all people involved (shout out to Helen!)
12 February 2025
As above
11 February 2025
Naseema was so attentive and helpful. She suggested a service plan which I have now subscribed to.
11 February 2025
1sr class service
11 February 2025
Having been a bmw driver for over 25 years the car after service seemed very rushed I will never drive anything but bmw but the customer service was lacking on this occasion
11 February 2025
After collecting the car and driving for a few miles I noticed oil leaking out all over the front grill. Upon opening the bonnet I noticed the fuel filler cap had not been replaced and the engine bay caked in oil. This was fixed but shouldn't happen.
11 February 2025
Always kept informed on the progress of my services
11 February 2025
Staff where friendly and waiting room was great
11 February 2025
My car was almost impossible to drive but they took it in asap to assess the problem
10 February 2025
Would have been five stars but I couldn't have a courtesy car, which meant that i had difficulty getting to and from without a car.
10 February 2025
Please see above responce
10 February 2025
Excellent customer service - everything completed on time and great communication.
10 February 2025
Great staff made it very straight forward an easy thank you
10 February 2025
Overall visited the centre 4 times and only once had a good experience
09 February 2025
Always receive good, professional & courteous service
09 February 2025
Job done, on time and dealt with in a courteous and professional manner.
09 February 2025
Was great - main gripe though is stop bots/AI calling me please
09 February 2025
Service manager Steve Edward's also made the time to come and talk to me
09 February 2025
Good communication whilst my car was at the dealer...all sorted out to my satisfaction
09 February 2025
Again just time
09 February 2025
It took too long.
08 February 2025
Didn't ask for a service, but got a video with someone under the car telling me everything is OK????
08 February 2025
The work was done and I was kept up to date with what was needed by reception staff.
08 February 2025
Cerys was very helpful and helped me as much as she could
08 February 2025
Knowledgeable, pleasant reception staff. Quickly booked in. Quality BMW fitted parts. Pleasant waiting area with coffees and tea available. Great cars above all.
08 February 2025
Very satisfied Helen was very professional and her constant updates to myself was reassuring.
08 February 2025
Staff really goid
08 February 2025
Car in for an airbag recall. Appointment made easily over the phone. On arrival Michael (on Reception) was very pleasant and efficient. Helen (service advisor) was very friendly and helpful.
08 February 2025
See my formal complaint
07 February 2025
Looked after good service
07 February 2025
Lovely customer service
07 February 2025
Good service but did not get the car washed as usually done
05 February 2025
As previously stated above
05 February 2025
Carly and Scott were very helpful - the issues were sorted with no problems. Pretty seamless experience.
05 February 2025
Georgia was excellent.
05 February 2025
Same as written Staff member i dealt with this time was very helpful and polite. And i couldnot have any better service
05 February 2025
Service provided by Carly was 1st class, service and MOT work carried out on my car was perfect but when i arrived the car wasnt valeted. Carly sorted this straight away but i had to wait 30mins whilst it was being washed!!
04 February 2025
Booked in ahead of schedule and efficient
04 February 2025
Very friendly and helpful
04 February 2025
Excellent staff. Helen was superb, great communication.
04 February 2025
Carly really helped me out, went above and beyond.
03 February 2025
Staff went out of their way to be helpful.
03 February 2025
Everything was done in a timely manner, friendly smiles and coffee on arrival was great and my car was returned gleaming, great experience.
03 February 2025
Brilliant service best bmw place have been too
03 February 2025
Friendly and knowledgeable staff. Complimentary car clean was a great.
03 February 2025
Excellent service along with professional, knowledgeable and friendly staff(James).
03 February 2025
Very pleasant service experience. Friendly and helpful staff that provided good timely advice.
03 February 2025
Just a very pleasant experience
03 February 2025
Quick turn around and good communication throughout the day from Helen
03 February 2025
Always fit me in when service is required and keep me informed on any issues with carb
03 February 2025
I was satisfied with the service.
02 February 2025
Very personalised service
02 February 2025
Due to the problems being resolved by the team in a short window .
01 February 2025
good service
01 February 2025
Helen was excellent
01 February 2025
Ease of use and arrangement of plan
01 February 2025
0 correspondence from the team I had no idea what was going on with my car, how long I would be without. I was left without a hire car for 3 days and was provided with a Mazda as a hire car which was petrol and manual when I drive electric automatic
31 January 2025
The man who dealt with my recall was amazing he went above and beyond
31 January 2025
Friendly staff, very good communication and car fixed same day
30 January 2025
Time given was 90 minutes and my car was ready at 90 minutes, including having the car cleaned
30 January 2025
As soon as we arrived we were welcomed by the Service Advisor who explained how long it would take for the recall work to be done. We were then shown where we could wait and were offered refreshments.
30 January 2025
Car cleaned inside and out. With my MOT
30 January 2025
Very happy Warm and welcoming
30 January 2025
No issues at all
29 January 2025
Attentive and supportive service from the Lee and the whole New Sales team
29 January 2025
As it was a Friday and busy - the car wasn't reay before school pick up
29 January 2025
Slick and professional.
28 January 2025
As I say my horn stopped working
28 January 2025
Dealings over many years
27 January 2025
Really good and very happy with the online traffic light report to see how everything on the car
27 January 2025
Always had good service at Liverpool
27 January 2025
Great staff,very helpful,car ready earlier than expected.
27 January 2025
James was very welcoming and explained what would be done and by when. The service happened exactly as he described.
27 January 2025
Everythingwas done in a timely manner
27 January 2025
Georgia was welcoming and efficient
27 January 2025
All work was carried out and completed efficiently and on time
26 January 2025
Easy on line booking, thorough follow up are useful. However, too many and often repeated e-mails and/or SMS messages on the same matter can be confusing and too engaging (?unnecessary) and raises the question of proper communication within BMW team
26 January 2025
The experience we received made us have a rethink and instead of leaving BMW, we have decided to stay loyal.
26 January 2025
Staff were wonderful very attentive, nice coffee and was even given a lift to irk when I couldn't get a taxi
26 January 2025
From walking into the reception, made to feel welcome and coffee and cake whilst we waited was a nice touch
26 January 2025
Very attentive five staff. Cheerful and very helpful
26 January 2025
They kept me informed at all times using video to explain how and why the check my car over and the advice and choice given about repairs.
26 January 2025
Pricewise good and staff keep you updated. Allways a nice greeting from Michael. Georgia kept me updated as to how things were proceeding. She is a very helpful person who seems to take pride in her work.
25 January 2025
Brilliant service
25 January 2025
Helen at Williams was an expert st communication and expectation management
24 January 2025
Only problem was the absence of the part for the recall but this was handle very well by Helen.
24 January 2025
Very pleased with the customer service provided .
24 January 2025
helpful and knowledgeable staff
22 January 2025
Excellent friendly staff
22 January 2025
I was left for hours in the customer service area without being informed on the progress of my car.
22 January 2025
From start to finish I received information from Carley on every aspect of the work being carried out.
22 January 2025
Quick and easy service processes
22 January 2025
Because it was my Best bmw service experience ever
22 January 2025
I was looked after from start to finish with Rachael and kept up to date in a timely fashion. Fantastic customer service from Rachael and the workshop.
21 January 2025
The speed of which Cerys dealt with my car and helped me on my way.
21 January 2025
Good service
21 January 2025
All work complete and I got my car back the same day
21 January 2025
Completely unprofessional and revenue raising.
21 January 2025
Extremely satisfied
20 January 2025
Very helpful and knowledgeable staff. Work completed on time
20 January 2025
Quality
19 January 2025
Very good with explaining the car's condition and repairs
19 January 2025
Carly kept in touch and got my car back to me ready for an appointment I had.
19 January 2025
Staff are great, concierge was a really great guy, regularly checking to see if everything was ok..
19 January 2025
I always enjoy the experience. Friendly staff.
19 January 2025
Nice to get the video of the inspection and good experience overall
19 January 2025
5 star performance
19 January 2025
Car didn't get cleaned
18 January 2025
Staff are pleasant welcoming and professional a credit to BMW
17 January 2025
Coffee machine not working noone could add milk. £40 dearer than Chester for same issue. Waiting area cold . Staff member loading pockets with multiple cans out of fridge. Overall chester is Cheaper, warmer with better facilities.
17 January 2025
Just a good around service
17 January 2025
All aspects were dealt with immediately. Georgia in reception was great and even managed to get my car ready for the same afternoon even though there had been some delays. The icing on the cake was the inside and outside cleaning of the vehicle.
17 January 2025
Friendly service, I was constantly kept updated on progress and on collection updated on anything else for me to keep an eye on ongoing
16 January 2025
Job done no problem
16 January 2025
I felt at ease and the advisor James was very helpful
16 January 2025
Completely. James explained exactly what would be taking place.
16 January 2025
Service I received from Williams BMW Liverpool was excellent. Even though my car was not bought from yourself's, I was made to feel like I had. A big thank you to Rachel who was very professional and polite, kept me informed with progress on car.
15 January 2025
Work took longer than expected but that's just one of those things. Georgia kept me fully updated and stocked up with coffee. Excellent service.
15 January 2025
James has looked after me while my car has been in the garage.
15 January 2025
The work was fine, which I asked to be done, but I don't appreciate being given a complementary vehicle health check in order to try and rinse a customer for work which was not essential for passing my MOT.
15 January 2025
No complaints. All information provided and explained
15 January 2025
First class reception and proactive approach.
15 January 2025
Very happy with the service experiance .
15 January 2025
Efficient and timely with informative safety check
15 January 2025
James was dealing with me from the time I handed over the key. He explained about the waiting time and followed it by saying what time it will be ready. Then informed me when it was done. He was polite and helpful
14 January 2025
Quick, simple, and James who looked after me was great.
14 January 2025
Received amazing care and service from Rachel
14 January 2025
Cerys was amazing right from the beginning and kept me informed right throughout. Really nice girl and easy to get along with.
14 January 2025
Lovely courteous staff from start to finish - really helpful and friendly - I would recommend anyone to deal with this centre
14 January 2025
Very efficient and reassuring when inspecting your vehicle for imminent faults that may cause an issue to your safety, but the reason why I gave 3 stars was it is very expensive to replace small jobs like brake pads and glow plugs ( nearly £1500 )
14 January 2025
satisfied. However, I did not receive a health check report which was disappointing. And I know the cleaning of my vehicle was complementary, but, it wasn't a very good cleaning service.
14 January 2025
Would have like to have known in advance how much diagnosis of my washer pump would cost.
14 January 2025
5 star experience, James was super polite and very helpfull.
14 January 2025
Helen who dealt with me was lovely
14 January 2025
When making the booking there were some issues whether brake fluid service was included or not. I was reassured that by the time I came for service it would all be sorted. Unfortunately the records were not updated and we had the same conversation. I
13 January 2025
I had a smooth trouble free experience from start to finish. Cerys was very helpful and easy to deal with.
13 January 2025
All work completed in a very fast time and the communication was excellent throughout !
13 January 2025
Not enough characters to reply and can't honestly see the point.
11 January 2025
customer services polite and helpful
11 January 2025
Excellent
10 January 2025
It was perfect i struggled getting my car repaired for 4 months took it to Williams and it was completed in 2 weeks over a busy Christmas period.
10 January 2025
Great communication, clear and detailed information from the friendly and knowledgeable staff (Helen).
10 January 2025
Polite staff
10 January 2025
Clear communication on what work has been done and what is recommended. Good customer facilities on site too.
09 January 2025
Recall done in good time,Rachel phoned for early pick up.cant ask for anything more
09 January 2025
Easy to use, hassle.free, friendly service.
09 January 2025
They looked after me and kept me up to date throughout the process, some garages parking is a problem but not BMW lliverpool
09 January 2025
I received very good service. Special thanks to Cerys (Liverpool) who offered excellent customer service.
08 January 2025
My wife and I take our vehicles to Williams BMW every year for their service and if applicable MOT. I have never had a problem before but this is unbelievable and unacceptable. Service I received was awful. Neither of us will be owning another BMW.
08 January 2025
No hassle service
08 January 2025
I would have given 5 stars except I wasn't aware that payments are now made using the Cocoon payment system which I had not heard of. When I received a text address to "Mr. " (no name) asking for a payment. I was very suspicious and didn't click.
08 January 2025
Rachel Mc is a diamond. She sets the benchmark on the kind of staff you want there.
06 January 2025
Good service back up kept me in the loop on the progress of my car even though the Christmas break
05 January 2025
Done the required jobs to a very good standard
05 January 2025
Bmw mechanics really let down Was satisfied after taking my car from bmw that everything is sorted but it was all a false belief
05 January 2025
It was done quickly, James kept me updated throughout the day.
05 January 2025
Everything was fine, but the cost of the MOT is already about £10/12 more than my local garage, but when you add on top the £18 charge for using a 'courtesy car', I will consider using my local garage next time to save me £30.
04 January 2025
Over all good
02 January 2025
Right from the door to the time I left BMW Centre, I enjoyed the very best of customer service.
02 January 2025
Nice staff
01 January 2025
Had an easy and pleasant service from cerys. Who sorted out the courtesy car and recall dates.
31 December 2024
Steve, who looked after me was excellent
30 December 2024
I had to arrange a courtesy car to address a product recall under warrenty - which incurred an £18 fee plus fuel and tunnel charges to and from the garage. Except for that service was good. Helen who I dealt with was very good - friendly and helpfu
30 December 2024
Easy to book service. Delivery and collection both straightforward
30 December 2024
Cant fault customer service, 100% on the money, exceptional.
29 December 2024
Communication by text great
29 December 2024
I had to pay out of my own pocket to have the roof lining dropped and to be told the fault was a faulty battery so my warrantee didn't pick up the costs for my fault alarm to come back in so guessing it is more of an electrical issue
29 December 2024
They did everything asked for.
29 December 2024
Very efficient from start to finish
29 December 2024
The technician told me everything that was wrong with the car and how it was going to be fixed, I would like to give praise to John Dawson who was my car technician, he was very respectful and very professional throughout the whole process
29 December 2024
As soon as I set foot though the door Helen greeted me sat me down explained everything told me that I would receive a text telling me what time the car would be ready as a business owner I would hire Helen and paul Davies they are the face of Willia
28 December 2024
No problem at all, went as they said and had car ready and cleaned early as I requested
28 December 2024
Carly was great and kept me informed of everything.
28 December 2024
Ceris was extremely professional
28 December 2024
Excellent, great customer service and the car was valeted for free also.
27 December 2024
Simple and easy
18 March 2025
Absolutely satisfied, can't praise them enough, made my experience very enjoyable and I'm am happy customer.