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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
343 ratings and 189 comments received in the last 90 days.
24 June 2025
As outlined above.
22 June 2025
Any questions have been answered quickly
08 June 2025
Again the knowledge of Mark Jones and Razi sales executive were excellent. They took me through the whole process with ease and complete confidence on which car I chose .
03 June 2025
The receptionist was very friendly and Alan was his usual self. Very easy to deal With.
01 June 2025
All went well with no hiccoughs.
31 May 2025
Going to pick a new car, such as bmw, it's about creating an experience. The enviroment, staff being able to have a cold drink on hit day. Revealing the car is also lovy touch
28 May 2025
Everything just went smooth! No stress. Efficient!
28 May 2025
Great
20 May 2025
We got flowers too! So lovely ??
14 May 2025
Ahamad Razzi was very helpful and knowledgeable
06 May 2025
Excellent service from Ahamed Raazi at the service Centre in Liverpool. He was attentive and spent a lot of time with me showing me the details of the new car. We had an issue after picking up the car, but this was sorted quickly by Raazi.
05 May 2025
Lovely Team
03 May 2025
Apart from the 25 minute wait for our 11am appointment Raazi (our salesperson) was excellent,seems overworked and underpaid for job
03 May 2025
Very easy process, Cheryl was great to work with on my new purchase.
01 May 2025
Hand over was brilliant. Made it a pleasure to buy from this dealer
25 April 2025
Raazi was the very best starting with the excellent advice on the model and type I should consider. He explained everything to me during the purchase process. When I collected the car he ensured it was painless. The reveal was special too.
13 July 2025
Only small criticism is informed before the service car would be cleaned and vacuumed, this wasn't the case when I collected following the service.
12 July 2025
Easy payment system great contact from the team
12 July 2025
Still waiting for someone to contact me after I raised a complaint
11 July 2025
Some issues because Warranty was with Warranty Direct and not BMW
09 July 2025
Earlier I believe their service but after I got an experience I never recommend to anyone else.
09 July 2025
Extremely satisfied. From start to finish, the service at Williams Liverpool was excellent. James Wilding ensured the work on the crankshaft, pulley, and tensioner was done efficiently and on time. The receptionist was very welcoming and hospitable,
09 July 2025
No problems overall. Non-phone communication could be better eg call back or replying to texts.
09 July 2025
I put my car in for service on Fri said I would be contacted when completed wasn't contacted Friday at all so I rang the service centre sat couldn't get through So I called back Monday to be told the lady who was dealing with me is absent all week
07 July 2025
Efficient
07 July 2025
Lack of update and only got my car back when I asked
07 July 2025
I had a problem, which was not immediately straightforward, but I felt that Rachel worked with me to find a plan that would bring us to a sensible solution.
06 July 2025
You didnt follow any of the instructions You returned the car dirty You returned the car with an empty coolant reservoir
06 July 2025
Didn't resolve main issue.
06 July 2025
As per above. Work was done quickly so i will say that was the main thing
06 July 2025
Customer service wasn't bad at Liverpool Williams.
05 July 2025
See above
05 July 2025
All completed with no issues
04 July 2025
As I said above, it was a great service
04 July 2025
I was really satisfied with the service however I have always used Halliwell Jones in Warrington in the past and they always clean and mini valet your vehicle when requiring any work done. I expected this same service from you.
04 July 2025
Alloyed time
04 July 2025
See above
02 July 2025
Everything when smoothly. Good communication. Rachel very helpful and courteous and informed me of the solution to the breaks problem.
02 July 2025
Fault appeared following previous service, booked in quickly and rectified... very efficient and very prompt
02 July 2025
The user experience is brilliant from the moment you walk through the door
01 July 2025
Excellent service
30 June 2025
Just good service
30 June 2025
Very happy
26 June 2025
Because very helpful staff
26 June 2025
Had issues in past with smaller garages with squeaky brakes, no such thing here, car was washed and hoovered aswell thanks
26 June 2025
As mentioned previously there was no communication between the Centre and Williams as to the cost of the examination, hence if someone had been taking the car on my behalf they could have been charged the higher amount.
25 June 2025
I dropped my vehicle off at opening time of 08:30 and did not get told a collection time. I eventually got through after a couple of phone calls saying 1700. Whilst getting the train over I got a phone call saying it was running late.
25 June 2025
Can't fault the communication or customer service
25 June 2025
All aspects of my service experience were excellent.
25 June 2025
Service was very organised, seamless and staff professional and polite
25 June 2025
Good service
25 June 2025
Got the job done in good timing. Kept me fully up to date
24 June 2025
Very professional and courteous
24 June 2025
Great understanding of situation and quick to resolve
23 June 2025
Quality service
23 June 2025
Cerys (sp) was brilliant and kept me informed throughout
23 June 2025
All good ??
23 June 2025
Always good to deal with,cerrys was my service contact and looked after me on my visit
22 June 2025
Cheers and thank you to the service staff
22 June 2025
My service spokesperson was James and he was great, very friendly and let me know about every thing that was happening with my car. I would like to deal with him again in future
22 June 2025
I was satisfied
21 June 2025
Not at all satisfied having to ring multiple times and have no one ring me back problem should have been fixed the first time had the car for 3 days
21 June 2025
No issues whatsoever, just seamless.
21 June 2025
Kept fully informed and vehicle service completed within timescale given.
19 June 2025
Good service and a pleasant waiting area with free coffee. And my car had been spotlessly cleaned inside and out.
18 June 2025
a smooth and efficient service with Rachel & Holly at reception on arrival and Rachel keeping me informed of progress
18 June 2025
Work done as planned
17 June 2025
Because the assistance David Heward gave to me
17 June 2025
Gentleman on front reception desk is just the absolute greatest. Nothing is too much trouble and he's got such a friendly demeanour. Such an asset to the company
17 June 2025
The booking in process was simple. The explanation of what was required for my car was great from James. Everyone in the service centre was very friendly, especially James. The speed of the service was superb.
17 June 2025
Good communication, efficient and quick
16 June 2025
James explained everything clearly and work was completed quicker than expected
16 June 2025
James even rang me to ask if I wanted the car cleaned and they done a great job of cleaning it and the video of doing the jobs and the car was great and informative.
16 June 2025
Great service and refreshments
15 June 2025
James managed my booking around my schedule ensuring minimal disruption and a smooth and stress free experience.
15 June 2025
The centre was very clean and comfortable
15 June 2025
Collected car & within 2 miles of leaving the service centre had to return because warning light on & no acceleration Really frustrated customer
14 June 2025
Very polite and prompt
14 June 2025
The drop experience was good and car serviced on time. Collection slightly delayed but again good.
11 June 2025
As before
10 June 2025
Good customer service and quick turnaround
09 June 2025
Very friendly staff
09 June 2025
Couldnt fault from start to finish
09 June 2025
Kept me updated all the way through so there were no surprises on collection.
09 June 2025
The guy I dealt with on the front desk was very helpful
09 June 2025
Service from start to finish was nice and smooth no issues booking appointment.
08 June 2025
Rachel was very helpful
08 June 2025
At no point was I told that it could take longer than a day to fix. This impacted my job that I got told the car has to be kept over night
08 June 2025
Again wonderful smooth seamless day.
06 June 2025
Issue was fully fixed. Thanks
05 June 2025
Excellent Service
04 June 2025
Same answer as question1
04 June 2025
Given the above comment, they absolutely did their best to reduce the inconvenience.
04 June 2025
N/a
03 June 2025
Kept informed of required repairs and all done on warranty.
03 June 2025
Easy drop off and Curtiss car ready
03 June 2025
Very welcoming service centre. The service from front of house is excellent, coffee/refreshments promptly offered in the waiting area, the catering bar is spotlessly clean and well stocked.
03 June 2025
I was completely satisfied from the staff Nothing was a problem for them
02 June 2025
Brilliant
02 June 2025
See previous answer.
02 June 2025
James who looked after me and Mark ( Michael ) at the front door were very kind and looked after me, whilst I waited for my Mot. They made sure I had tea/ coffee and refreshments. James rang to confirm the appointment and kept me informed of progress
02 June 2025
Friendly staff
02 June 2025
Very satisfied
02 June 2025
All jobs completed to high satisfaction and quickly.
02 June 2025
Dealt with well
01 June 2025
Quick and reliable
01 June 2025
Cheryl at BMW Williams has been awesome She kept me informed about my car , helped me with paperwork and made everything look so easy Highly recommended
01 June 2025
James did a great job as customer service rep.
31 May 2025
??????????
31 May 2025
The work was completed.
30 May 2025
Excellent service. MOT very good price.
30 May 2025
Car was returned on time
30 May 2025
Very efficient
30 May 2025
Knowledgeable agent, clear communication
29 May 2025
All personnel were welcoming and very polite but friendly.
29 May 2025
Was seen to straight away. Vehicle was ready on time and staff were very helpful
29 May 2025
As above
29 May 2025
Quick and efficient service
29 May 2025
Excellent service, especially from Cerys who went over and above to get my car back to me on the same day
27 May 2025
Staff were very helpful and friendly
27 May 2025
I was dealt with in a good friendly manner.
27 May 2025
Very satisfied, customer service was excellent and also cleaned my car which goes along way and service advisor was very knowledgeable and friendly
26 May 2025
Staff were great. Pleased with the setting be and quality. An offer of a how car when my car was being kept in overnight would have been great; but aware this seems to be something that is available like it used to be.
25 May 2025
Good communication from James with updates throughout. I received a vehicle report report from Holly, which required some clarification and she resolved this issue quickly.
25 May 2025
Fast. Easy handover of vehicle and keys. Great communication with the department during the vehicles' passage through recall repair.
25 May 2025
Great service and kept informed at al times.
25 May 2025
What a change. I have never been made to feel so welcomed. The service representative was outstanding. Nothing was too much trouble. Just fantastic.
24 May 2025
All round great experience.
24 May 2025
Very helpful and knowledgeable.
24 May 2025
Found the experience very good, was treated very well by friendly and professional staff and I felt genuinely valued.. Excellent customer service, would definitely recommend !
23 May 2025
All good no problems
23 May 2025
This service was only brake fluid but every time I go to BMW you always get satisfaction from the staff
22 May 2025
Very professional from the pleasant guy at the door to picking my cleaned car up.
21 May 2025
Reliable staff, car was ready as planned.
20 May 2025
The job was done in the time frame that I was told
20 May 2025
From start to finish the repairs were done quickly
20 May 2025
Kept within time scales
20 May 2025
No problems
19 May 2025
Lovely people and facilities
19 May 2025
Very satisfied
18 May 2025
Service was very good, exceptional customer care from Cerys to sort out a major problem I had .
18 May 2025
My car had to go in for a recall. My contact on the service desk on the day was excellent.
18 May 2025
Good
18 May 2025
Very courteous staff and very happy with the work carried out
18 May 2025
Job on my car was done but it was a nightmare to pay on credit card you don't expect cash on day and couldn't use a family member credit card
17 May 2025
Due to above issue - Helen who helped me was extremely professional and friendly - a credit to BMW.
16 May 2025
Car was repaired and within the stated time
15 May 2025
Easy process from start to finish. Great staff. Very friendly.
15 May 2025
Great service at a reasonable price.
13 May 2025
Absolutley outstanding service James the advisor was outstanding
13 May 2025
James was very prompt with giving updates on when my car would be ready and was also very welcoming when I arrived at the service centre
13 May 2025
The service team are always amazing they greeted me personally and made me a lovely cuppa. Always polite and friendly but not cheesy just really nice people. I score the service department 10/10 Naseema was really helpful setting up my X6 plan. ??
13 May 2025
Helpful friendly staff
12 May 2025
Good customer service
12 May 2025
Shouldnt have to complain to get a replacement vehicle while a recall is being done
12 May 2025
All work completed on time
12 May 2025
The service team informed me what the car was in for and would contact me further if any additional work was needed.
12 May 2025
Excellent from start to finish
12 May 2025
Just a great service all round
11 May 2025
As above
11 May 2025
Very easy to book the car in, MOT, oil change and cabin filter Took a bit longer than expected, but shows the work was done throughly. Car returned without issue.
09 May 2025
I took the car elsewhere for a second opinion and they priced the job cheaper as they said a part that was decided was damaged in the initial inspection at Williams Liverpool was actually perfectly adequate.
07 May 2025
I dealt with a staff member Helen Hewitt who was professional, helpful & courteous. The cost of the service I was quoted was recorded on the screen when she booked me in & she recorded that the car was not to be washed.
07 May 2025
Attended to quickly, arranged car collection easily, given good advice
07 May 2025
I'd like to thank in particular James who did everything to make this easier
06 May 2025
AC has not been working since I got my car serviced. When I called to report, I am being told that I will get a call back. No update since the last 1 week.
06 May 2025
Helan was amazing as always
05 May 2025
All the work was carried out in a professional manner.
05 May 2025
Very satisfied. Georgia was extremely helpful, pleasant and knowledgeable.
03 May 2025
Car was inspected and MOTd in the timescale. I was sent a really helpful video showing results. 5 star service.
28 April 2025
The communication from Cery was perfect and the way I was looked after was 10 out of 10
28 April 2025
Drinks coffee on arrival ..great hospitality
26 April 2025
Yes happy with the service
25 April 2025
As per previous comment.
24 April 2025
Good communications and service excellent staff
24 April 2025
From booking my car in to the pick up after the completion of work was hassle free and straight forward.
23 April 2025
The process of arranging my car's last service was straightforward and without any difficulty. The lengthy wait for a service appointment, should I have wished to access a courtesy car, was the only negative aspect of my experience.
23 April 2025
My car was in for a recall, but while on-site they carried out a health check which was videos and relayed to myself Brilliant idea
22 April 2025
Same as above the service from the reception is faultless, but I don't know exactly was is being done
21 April 2025
Complete satisfaction
20 April 2025
Only essential work carried out
20 April 2025
I then get an automated phone call days later. Despite my answers rating 1/10, nothing. Then an email saying how amazing the PERSONAL service is, however If I wasn't happy I was to email them before BMW asked for my opinion. Customer service, NONE.
20 April 2025
The staff are pleasant and hospitable but the actual service is below average.
20 April 2025
Easy to book. Pleasant and efficient staff.Work completed correctly and on time.
20 April 2025
Everything completely quickly and satisfactorily.
19 April 2025
Agreed certain prices for the service before booking, went there confirmed the price, went to work, returned to pick up the car, found that I needed to pay 3 times the original price because my service plan had changed months ago (no one knew about i
19 April 2025
Excellent as always from Williams
18 April 2025
BMW customer service is next level, all the staff are really friendly and go above and beyond to ensure your experience it top quality.
24 June 2025
Delayed manufacturing delivery but kept fully updated by centre staff.