OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
337 ratings and 130 comments received in the last 90 days.
10 June 2022
Williams Liverpool was a breath of fresh air compared to my last dealer. Completely unique experience that meets the Brand of BMW. More dealers need to be like Williams Liverpool that respect and represent the BMW brand.
09 June 2022
Friendly and professional
03 June 2022
Lee and other staff, made us welcome, a glass of my favourite elderberry cordial. The big reveal was such a cool touch customer service outstanding
02 June 2022
John Ferguson was extremely helpful with sound advice. His explanation of the car's controls was particularly good. Everything was dealt with in a very pleasant manner.
30 May 2022
The car looked immaculate when we picked it up. All went smoothly
29 May 2022
I was very satisfied as the delivery of my car was handed over to me and everything was explained how all the technology worked on the car by John Ferguson, nothing was too much trouble and he'd even half filled the car with petrol.
27 May 2022
Lee the sales agent made me feel at ease, and took time to understand what I needed and wanted from a car. Taking a PCP for the first time everything was fully explained to me and he went into detail, which made me comfortable with my purchase
22 May 2022
The moment I set foot into Williams of Liverpool's showroom was an exemplary experience from my salesperson John Ferguson to Alex Clubley (New Car Sales Business Manager). OUTSTANDING! I was treated like Royalty & the coffee was excellent too!
20 May 2022
This is my 2nd motability vehicle from Ian. Didn't hesitate to return and he delivered what he promised and was open and honest on delay etc.
11 June 2022
Nothing at fault
11 June 2022
We were kept informed from beginning to end and nothing was too much trouble, felt like a very important customer.
10 June 2022
Car was serviced and cleaned. Very efficient.
10 June 2022
Great customer service
07 June 2022
Nice area to sit and wait for car to be returned. Nice touch to get full report of work carried out.
07 June 2022
Very informative about the process throughout the day and called me asap to answer a query I had
06 June 2022
The people involved very professional.
04 June 2022
Appt at time that suited me. Nice coffee in waiting area . Remained open past closing so that I could collect my car when traffic jams gridlocked the surrounding area
04 June 2022
Everything went very well as usual
03 June 2022
Car was completed in a few hours
11 June 2022
Very satisfied