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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Having finally managed to get a date for my car to be looked at my check in experience was OK although when I described the issue I was told that it was a common fault. Why isn't this a fault that BMW are proactively trying to fix?

Service

As above

Service

My only criticism was that having phoned to check when my car would be ready when I arrived, at the agreed time, to collect it I had to wait for more than 30 minutes because it was still being cleaned.

Service

Had to argue the case for why I shouldn't have to pay AGAIN for an air con re-gas. Made to feel like you were doing me a favour by doing it this time for free. This is a 2 year old car, not a 10 year old car.

Service

Again the lady who dealt with me no customer service experience at all

Service

One can always rely on them to do a good job when servicing the car.1?

Service

The car was to be returned to me around 4pm - but it did not until 5.30pm!

Service

Friendliness and courteous attitude of staff

Service

Called to collect car and vehicle not valeted when I arrived. This is the third time this has happened with different vehicles.

Service

It was very good except that I had requested a taxi to town and had to wait over half an hour. This made things very difficult for me. Had I known about this potential problem in advance I would have made alternative arrangements.

Service

All good

Service

Standing outside for a 8am appointment Long wait once inside Long wait on collection

Service

I did not receive a good service like previous times, the lady at the desk (Abbie Dibbert) who dealt with my service was not very friendly nor helpful. Plus I did not receive a video sent to my email about my service from the mechanic.

Service

Customer services arranged for a refund of £85 over a complaint with connected drive. They asked William's Liverpool to issue the cheque. 1 month later and after 22 phone calls the cheque finally arrived. Lied to several times over postage.

Service

You kept me well informed about how things where going.

Service

Service to car was quick and car available to pick up same day, even with a valet!

Service

Valeting with MOT and service was excellent about until few yes ago but sadly declined more recently

Service

Car collected as promised and returned after service. Pleasant and courteous staff

Service

job carried out speedily

Service

The car did take a while to be repaired but I was made well aware of the situation, I did think the car would have been cleaned before it was returned as it had been over a month

Service

Did what was asked and explained everything fully. Very friendly and helpful

Service

See above

Service

Friendly staff

Service

No courtesy car, even though requested on, car was not washed or hoovered, no investigation into noise reported, lied to by the person who served me who told me the car had been on an extended road test, the car hadn't done a mile since the service..

Service

Good service from Eric at reception. Good communication.

Service

Not happy with the service

Service

The overall service from the moment you walk into the service centre in pall mall is appalling considering the status BMW has worldwide. You get pointed over to an empty desk at the far side of the room and told to wait for someone to be free. After

Service

I had told Williams that I needed my car back by 14.30 as I had to pick my kids up at 15.00 and I got my car back just it time but when I started it up the service reminder came on plus a brake fluid warning light. Which is very poor.

Service

Left work 30mins early to pick up my car and was sat waiting for 30mins for someone to take my payment and give me my keys, lead me back to my car that was supposedly washed and hoovered and it was not in the slightest, came back dirtier inside & out

Service

'Service' experience! Checking in my car for service was satisfactory and the service went ahead as expected.

Service

No issues whatsoever

Service

Fast track service while you wait is great. Staff offered hot drinks, refreshments and WiFi while you wait.

Service

Friendly and excellent customer services who put the customer and their needs first

Service

friendly efficient service

Service

Told at time of booking that the software update would take1-2 hours maximum.When checking car in at service centre I was told it could take all day.Took three hours.Was told car would have a courtesy wash and hoover out,NOT DONE.

Service

Mr Pursglove the service assistant delivered in all aspects. Very pleased.

Service

No proactive contact keeping me updated on the status of the part. I had to do all the chasing

Service

always too busy to answer the phone or return calls always a long wait for assistance

Service

Again the drop off process. Several customers complaining. I had not used Williams Liverpool for about 6 years and remember similar problems last time I used.

Service

Long wait to drop off the car for service, long wait for pickup.

Service

Everything was done in timely manner. Needed new tyres, unfortunately they received wrong specification of tyres when they ordered them.

Service

No price given and no one got back to me. Left car over night as none got back to me.

Service

Sales guy very obliging and helpful and a nice guy. Car is my problem now bought and it's a lot of money to have a car that has niggles albeit minor ones.

Service

Extremely Courteous Staff

Service

Good service nice staff and job done

Service

Staff very attentive and polite and service is excellent

Service

It should not take 8 hours to perform a basic service. I requested a courtesy car and this didn't happen. I requested the bit of the seat that fell off within a month of purchasing the new car be fixed. This didn't happen either. I'm still waiting.

Service

Pretty surly and unhelpful. Asked about some basic alloy wheel repairs. 'Oh, we don't do that anymore' I was told. No interest whatever in assisting with alternative help.

Service

It's a nightmare to park at the site and you have to wait ages to see someone.

Service

Good service

Service

At 1st I was like great,, but then i got a video of the service being done and was wow, they actually do take care of your car, it's like when you want a spy cam to see what really happens because you do hear horror stories.

Service

Still feel like I can hear a noise but rang up for an appointment an they can't fit me in till end of May! When I'm on holiday

Service

Would have been 5 but my friend Barry has retired. I think Mark will be a more than adequate replacement.

Service

After my service the car was dirty and not washed, the steering wheel was greasy. I paid my bill for £360 pounds and I told them I was quoted £270. no receipt was given and no service report was provided. I returned home knowing I had been ripped off

Service

As per previous comment. Also quality of workmanship impacted a result of work waiting.

Service

I don't need to say anymore!! I think above says most of it...

Service

Still not had my receipt from the service and the car had not been valeted as promised, despite receiving a phone call 4 hours earlier saying the car was ready.

Service

When giving in my car for a service, I asked for a similar courtesy car. The car which I was given was completely different to what I requested and no where near my own car which was handed in.

Service

Jobs done as requested, no complaints with the service to the car, had to wait a bit due to sheer number of customers, frustrating that I had to go back across the river to Wirral rather than wait but appreciate the levels of demand made it difficult

Service

Communication wasn't great. Was told car would be 3 days. Was actually 4 weeks. When I picked the car up it wasn't cleaned and the box from the parts was still Inside it.

Service

As much as the car is not what I wanted the staff have been professional and helpful in trying to fix

Service

Noticed my tyre pressure was going low on my way to work, dropped by for consultation , tyre was changed after a very long wait, then my car arrived it wasn't even washed . This type of service never happened before. The receptionist made an excuse.

Service

Lack of communication. Lack of listening to me. No call backs as promised or requested. No retention of information. Very very disappointing.

Service

staff friendly and pleasant surroundings

Service

Poor customer service and poor communication

Service

It was quick so I wasn't without my car for long (about 70 mins) and they cleaned the car. However, I received no information at all about what work had been carried out on the car.

Service

I was passed to a couple of receptionists on arrival and no one appeared to want to deal with me.

Service

Lack of contact re the repair.

Service

The work carried out was with no fuss at all

Service

Excellent from start to finish. Polite helpful staff. Car returned clean inside. (I asked that it not be washed & they complied with my wish) Work completed in satisfactory time.

Service

I felt like I was a bit of a burden to the two young ladies I dealt with. I spent £250 on the service and wasn't even offered a coffee. No real pleasantries, just

Service

Still waiting to receive the paperwork and receipt for the service, even though I was told it would be emailed to myself that afternoon, I have phoned since but still no paperwork!

Service

After initially being told you had lost my car I was still charged for work that has yet to be resolved.

Service

Always friendly and informative.

Service

I brought my car in just after 8am and requested it back no later than 2.30pm. I tried to contact my assigned agent for the day without any luck @ 2.30pm and was told he would contact me asap. No call came so I made my way back to the garage.

Service

See above. Staff were friendly and helpful. And the car now works.

Service

Can was ready at the agreed time and everyone was helpful and polite

Service

The switchboard operators were very helpful and emailed service asking them to call me but apart from one call I failed in about ten attempts in trying to speak to a service adviser. cont below

Service

The car was completed within the timescales they said.

Service

As I don't think the warranty issues were looked at correctly.

Service

Again professional informative service.

Service

Question will be answered later

Service

Suspected flat run flat tyre confirmed within half an hour - no tyre in stock but ordered for next day. Due to work commitments unable to come next day but appointment made for day after. No suitable tyre in stock on previous occasions either !

Service

The service staff are very good but I find the some off the sales staff ignore me and I think that's because I am a wheelchair user so I think they think I am a mobility customer or just their to have a look around I have found it quite rude

Service

I arrived for a fast lane service to find that I hadn't been booked in. I had to return the next day for another slot to find that my fast lane slot wasn't applicable because my car needed filters and cost m. I had to wait 3 hours. Totally avoidable.

Service

The car was returned with majority of the fuel used when my car was taken home and the valet wasn't done and my car was given back to me with an empty drinks can left inside the car

Service

I have not been sent my invoice or details of the service despite being promised it the next day, I would like this to be sent to me.

Service

My overall feeling was that it is all 'style over substance'.

Service

Davis Farrell was extremely helpful and courteous and kept me well informed all through the process, making the purchase a total joy

Sales

Communication Excellent

Sales

John Ferguson was so helpful and informative

Sales

Updated constantly with procedures and paper work a very pleasant experience taking delivery of my car

Sales

The sales team provide a calm and relaxed approach to every aspect of the purchase experience. Buying a new car is made to be a pleasurable experience. This is led by the approach of the sales person John Ferguson.

Sales

I would give more if I could. Smooth from beginning to end

Sales

Service and communications flawless throughout.

Sales

I was kept informed of my late delivery and I was kept up to date everything I needed to no

Sales

We were treated extremely well at Liverpool's BMW Centre and the experience overall was very positive. Aaron, Ian & Tom were all brilliant and very patient!

Sales

After a slightly stormy start, all has gone very well

Sales

Purchased a car on motability and after visiting other showrooms BMW were the only ones to take the time out to go through the options with us

Sales

As above, and I would like to reiterate my thanks to John Ferguson for all his help and advice when selecting which car would be most suitable for my needs. Also for keeping me updated from the initial point of contact to collection of the car.

Sales

The salesman John was first class and the reason I came to Williams

Sales

Third car from WIlliams

Sales

Charlotte White was incredibly professional and extremely courteous in all her dealings with us

Sales

Everything regarding the spec and purchase of the car was clearly explained, and the whole process went very smoothly. The car was delivered on time and the controls and operation of the auto box system was clearly explained.

Sales

Charlotte, my salesperson is just a warm, lovely lady who welcomed me like a friend although professional with it, explaining all I neeed to know.

Sales

Williams Liverpool made us feel welcome and valuable customers from minute one. Exceptional customer service! Lydia Connell was with us throughout the process with regular calls and communication, as was Paul Hayles. Everybody at Williams, excellent

Sales

There was a delay in delivery of the car and it came with a low fuel level.

Sales

very basic instruction on using functions

Sales

Very informative and great customer service

Sales

I'm very satisfied was all and would buy from BMW again.

Sales

100% and to make it very special ... It was our daughters birthday and she received a teddy from the store. A nice touch the manager coming over to us and thanking us for our business.

Sales

Everything great on this front aswell from agreeing the deal to picking up my new car was completed in three weeks

Sales

Once all the facts were clear about the PCP finance product it was too late to do anything. I asked if I could cancel the car before delivery and was told I couldn't. I was left feeling I was stuck with it.

Sales

Martin was clear and coherent in answering all questions. As stated above...Clean Courteous and Professional from the moment I walked through the door.

Sales

We were very pleased overall with the quality of the sales team

Sales

Salesman was very helpful at all stages of the purchase.

Sales

The staff could not of given me and my family a better experience, they made each one of us feel valued including my brother who has recently lost his sight, Ian went out of his way to explain why the car we were interested suited all of us.

Sales

Tom and Paul where amazing throughout. Very easy straight forward process. I LOVE my new car.

Sales

We were totally amaized at the way we were presented with our new car and have never experienced any service like that before

Sales

Very good service

Sales

Professional from start to finish

Sales

Was given an arrival date of my X1 but was put back to a later date, BMW provided me with a hire care until the X1 arrived,