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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car serviced, washed and ready at the time agreed.

Service

No communication between staff and inadequately informed phone ops

Service

I went to now and from there sent to pall mall

Service

I was unable to get an appointment for three weeks.

Service

I drove to collect the car as requested on the Tuesday to find the problem wasn’t fixed so had to leave it there until the Friday. I wasted my time, petrol and tunnel money.

Service

Made me feel valued

Service

because everytime i take my vehicle, they are very honest, they pay attention to details, and i now do my MOT for both my vehicle. they are fair and they follow things up.Mark stockborough product knowladge is exceptional

Service

Three week wait for booking date

Service

Eric Pursglove, fantastic

Service

Car was ready when promised and confirmed by text message

Service

My car was repaired and cleaned within the time they stated, no complaints.

Service

The only problem experienced was delay in getting through on the phone and either no call back when promised or Verdi long wait.

Service

Experience was excellent.

Service

After the service I found there was only 2000 miles of front brake pad life left. This should have been done during the service, hence not completely satisfied.

Service

See previous comment

Service

I originally booked my service on-line through the 'fast lane' product.Unfortunately, when I arrived at the alloted time there was no record of this stating 'glitches' with the system. I did get my vehicle serviced but had to wait for two hours.

Service

Fast efficient service that didn’t interfere with my working day . Five stars

Service

The service personal and mechanical was as good as I expected

Service

The service itself was very good .Trying to get information on what happens now my service agreement is coming to an end proved difficult with very few service staff able to answer my questions.

Service

Only issue was I had to wait over a month for an appointment for a service as they could not collect my car and had to wait

Service

As already stated

Service

Job was completed well and on time

Service

Amazing service from start to finish.

Service

excellent customer service

Service

Nothing was a problem - meet and greet on the day and a text message in advance advising me to ask for [ Patrick] was a nice torch and subtle reminder.

Service

Again its the price that lets you down £250 for an oil change

Service

Taxi fare or part of it

Service

Basically a good service with knowledgeable people handling the service needs. Well organised so the car was ready when they said it was. Reliable. I only gave 4 stars because when I got home I found some black marks on the doors, trim and carpets.

Service

It came as a very big surprise that my car failed it’s mot due to back tyres. Your people were great .I was very surprised at the price of your tyres - I saved £60+ on each tyres fitted ( but I did pay a price in lost time!)

Service

My car's history viewed on the computer by a member of the technical advisor team. Stuart Rimmer was excellent.

Service

All work explained and descibed

Service

When we dropped the car off at the service centre we were greeted by Mr Eric Pursgrove and he fully exsplained what work will be carried out on the service, how long it would take and also the costs, he was very professional and attentive.

Service

Could not fault service at Liverpool both when I brought car in for service and when I purchased. However I will need to consider buying from bmw again if the current issue with my car is not resolved satisfactorily

Service

Only issue was it wasn't explained to me that the service would take all day. I thought I could wait for the car. Had I realised this I would have chosen a day when a courtesy car was available.

Service

Very good customer service

Service

Very professional job.

Service

I received excellent service from Eric Pursglove.

Service

Service was fine. Disappointed that the car was not cleaned as well inside . Boot was not vacuumed

Service

Essentially good service and customer care, but (relatively minor) mileage recording issues remain unresolved.

Service

The service experience was top notch the only issue was length of time to do a repair which was over 4 days. However I am satisfied with the quality of the repair and did get my car back for my holiday trip due to Williams outstanding push.

Service

Without the receptionist issue this would have been completely satisfied.

Service

I have used BMW Williams for all of my requirements for the BMW vehicles I've owned from sales to service they have always been excellent, although I work in Chester, I go out of my way to use Williams BMW Liverpool.

Service

Only blemish was that the invoice wasn't ready when I arrived to pickup my car which caused a slight delay

Service

The car was recently in for new rear tyres, i was kept informed an given a good deal. As simple as tyres its good to be kept up to date

Service

On three occasions ( when I made the apppointmnet, the day before and when I dropped my car off), I asked for it to be ready by lunchtime and it was not. This was not due to an issue with the MOT but because the internal paperwork said 3.00pm

Service

Small wait in the morning to see a service rep, otherwise excellent service and communication.

Service

As detailed above. The presentation of the Service facility is excellent. It is not too far from the city centre so conveniently situated for most people. The car park has always been full and it's been difficult to find a space.

Service

Friendly quick

Service

Polite staff, good service, regular updates and car always clean upon return.

Service

All issues fixed, great to deal with

Service

Reduced rate for mot

Service

always given an excellent service.

Service

Everything went smoothly

Service

The problem with my car was dealt with in a very professional & efficient manner.

Service

Stuart apologised for the error in the appointment and made sure everything was completed in time. He arranged a taxi and endured my car was clean and ready to drive away on time

Service

Just so simple to deal with and they let me know as soon as the car was ready

Service

It took 3 visits and 3 days of my own time (i.e. many, many hours) to resolve a very simple warranty claim.A simple verbal apology from a customer service representative, was the only thing proffered, for that inconvenience.See below for details.

Service

Service came in under budget and well done

Service

Always good service

Service

I couldn’t have asked for anything more. Great service and knowledgable staff.

Service

First £5 of taxi drop off was paid by Williams

Service

Vehicle was ready when I was told it would be by Eric which kept me fully informed of progress

Service

Completely satisfied with service

Service

Again great service. Easy to access the pall mall site and staff couldn't be more helpful.

Service

The service people are happy to help with any problems i have had with my car.

Service

They provide excellent service

Service

had a problem with light failure which was dealt with speedily and efficiently

Service

The work I asked for was carried out on my car to my full satisfaction.

Service

Nowhere to sit whilst waiting for service adviser. Just asked to stand in an open space. Rather unfriendly.

Service

After a little issues things were put right

Service

Got an early morning service time and waited while the work was carried out.Car was washed and cleaned.Excellent service

Service

Fast and efficient

Service

The car is running great

Service

Good service.Poite,helpful staff.

Service

Great service

Service

Staff all very helpful as always

Service

Riz was excellent and gave great service

Sales

Well looked after, polite, friendly and courteous staff

Sales

Was disappointed at the process for the final handover compared to my previous experiences.

Sales

Got it a day later than expected due to a shipping error but nevertheless was happy.

Sales

Everything went through very smoothly again due to Lydia helping us choose the right car.

Sales

The salesman, showroom facilities, preparation and handover were all to a very high standard.

Sales

Exceeded expectations

Sales

No problems everything done on time and professional

Sales

the showroom was immaculate. staff offered refreshments. polite, friendly staff who didn't pressurise a sale.

Sales

Very satisfied with everything.

Sales

Completely satisfied

Sales

Great service and car.

Sales

Excellent

Sales

From the range discussion of the vehicle and the planning of the interior, when I picked the vehicle up I was shown how to set the vehicle up which I found to be great. Shows the sales knew exactly what the customer would want

Sales

The personal touch at the dealership encourage me to return a week later and buy the same X5M for my wife.

Sales

We'll informed and extremely satisfied with all aspects