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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Would have been 5 but my friend Barry has retired. I think Mark will be a more than adequate replacement.

Service

I don't need to say anymore!! I think above says most of it...

Service

As per previous comment. Also quality of workmanship impacted a result of work waiting.

Service

After my service the car was dirty and not washed, the steering wheel was greasy. I paid my bill for £360 pounds and I told them I was quoted £270. no receipt was given and no service report was provided. I returned home knowing I had been ripped off

Service

As much as the car is not what I wanted the staff have been professional and helpful in trying to fix

Service

Jobs done as requested, no complaints with the service to the car, had to wait a bit due to sheer number of customers, frustrating that I had to go back across the river to Wirral rather than wait but appreciate the levels of demand made it difficult

Service

Communication wasn't great. Was told car would be 3 days. Was actually 4 weeks. When I picked the car up it wasn't cleaned and the box from the parts was still Inside it.

Service

When giving in my car for a service, I asked for a similar courtesy car. The car which I was given was completely different to what I requested and no where near my own car which was handed in.

Service

Still not had my receipt from the service and the car had not been valeted as promised, despite receiving a phone call 4 hours earlier saying the car was ready.

Service

Lack of communication. Lack of listening to me. No call backs as promised or requested. No retention of information. Very very disappointing.

Service

Noticed my tyre pressure was going low on my way to work, dropped by for consultation , tyre was changed after a very long wait, then my car arrived it wasn't even washed . This type of service never happened before. The receptionist made an excuse.

Service

staff friendly and pleasant surroundings

Service

Poor customer service and poor communication

Service

It was quick so I wasn't without my car for long (about 70 mins) and they cleaned the car. However, I received no information at all about what work had been carried out on the car.

Service

I was passed to a couple of receptionists on arrival and no one appeared to want to deal with me.

Service

Lack of contact re the repair.

Service

The work carried out was with no fuss at all

Service

Excellent from start to finish. Polite helpful staff. Car returned clean inside. (I asked that it not be washed & they complied with my wish) Work completed in satisfactory time.

Service

I felt like I was a bit of a burden to the two young ladies I dealt with. I spent £250 on the service and wasn't even offered a coffee. No real pleasantries, just

Service

Always friendly and informative.

Service

After initially being told you had lost my car I was still charged for work that has yet to be resolved.

Service

Still waiting to receive the paperwork and receipt for the service, even though I was told it would be emailed to myself that afternoon, I have phoned since but still no paperwork!

Service

I brought my car in just after 8am and requested it back no later than 2.30pm. I tried to contact my assigned agent for the day without any luck @ 2.30pm and was told he would contact me asap. No call came so I made my way back to the garage.

Service

Can was ready at the agreed time and everyone was helpful and polite

Service

See above. Staff were friendly and helpful. And the car now works.

Service

The switchboard operators were very helpful and emailed service asking them to call me but apart from one call I failed in about ten attempts in trying to speak to a service adviser. cont below

Service

As I don't think the warranty issues were looked at correctly.

Service

The car was completed within the timescales they said.

Service

Question will be answered later

Service

Again professional informative service.

Service

Suspected flat run flat tyre confirmed within half an hour - no tyre in stock but ordered for next day. Due to work commitments unable to come next day but appointment made for day after. No suitable tyre in stock on previous occasions either !

Service

I arrived for a fast lane service to find that I hadn't been booked in. I had to return the next day for another slot to find that my fast lane slot wasn't applicable because my car needed filters and cost m. I had to wait 3 hours. Totally avoidable.

Service

The service staff are very good but I find the some off the sales staff ignore me and I think that's because I am a wheelchair user so I think they think I am a mobility customer or just their to have a look around I have found it quite rude

Service

I have not been sent my invoice or details of the service despite being promised it the next day, I would like this to be sent to me.

Service

My overall feeling was that it is all 'style over substance'.

Service

The car was returned with majority of the fuel used when my car was taken home and the valet wasn't done and my car was given back to me with an empty drinks can left inside the car

Service

smooth

Service

The communication was awful

Service

Attention to detail.

Service

lied to and had to chase up myself about my seat belt getting fixed and it only took them three months, considering it ids the law to wear them and also the health and safety aspect.

Service

Friendly , warm and welcoming

Service

Despite asking on several occasions during the booking for my car to be ready to collect at Noon after the service, I was still informed when I dropped it off at 8:30am it would be 5pm. Reluctantly, Williams agreed to have it ready as agreed at 12.

Service

The car is still not right

Service

Lack of service representatives at the desk. I did not speak to one on arrival, just the receptionist with whom I left my keys. I then could not get through to speak to anyone throughout the day for an update. Very poor compared to previous visits.

Service

Customer service was poor.

Service

It was very difficult to get an appointment within approx. 3-4 weeks. Because BMW couldn't give the appointment in time, I was threatened with not being able to get the end of warranty checks done. Also threatened with not covering warranty work.

Service

Had to wait over 4 hours for a simple service, also had a tyre replaced which took 1 1/2 hours as the tyre fitter went missing off the workshop floor. Every visit I have had a problem since owning this 5 series

Service

Please see above and the car had to be recalled.

Service

Cannot get through to speak with someone my issue is kit servicing nd not purchase it falls between and because I cannot get anyone to show interest as it's about after sales care. I want the car working as it should and someone to care.

Service

Pick my car up and dropped it back off all washed.

Service

Waited in the shop for 45mins before getting seen too

Service

Didnt resolve problem first time.

Service

If I could give 0 stars I would. There are not enough characters in this box to allow me to explain the issues in full. Very disappointed with the attitude of the staff and no ability to take ownership whatsoever. Disgraceful.

Service

Only criticism was delay in checking vehicle in for service.

Service

great service and very convenient

Service

I had booked in for a service and a wheel replacement, the wheel replacement didn't happen. I wasn't contacted at all during the two days the car was in for the service.

Service

First time any dealer has offered a end of warranty check, would like you to know though, the limiter still comes on without me touching it.

Service

Poor customer care at the service desk. Made to feel I was an inconvenience. And was asked the same questions by a number of unfriendly staff. I also went on to buy a new vehicle from the showroom staff on the same day who could not do enough .

Service

Nothing more could have been done

Service

My car was handed back to me with a flat tyre requiring a repair and with warning lights on the information panel which were not there when I left the car in the morning. the service agent said they had found a nail in the tyre while doing the MOT.

Service

Other than the issues above the experience was acceptable. There were service issues on the day leading to queues however I was not offered a seat / drink

Service

Haven't been in recently???

Service

I stressed the car needed to be ready for 3pm. I didn't actually get it back until 4.30pm after numerous requests. The service light was not removed, the fob battery was not replaced and the heater not looked at. Excuse / responses to each was poor.

Service

I found the team very helpful and explained things clearly.

Service

Never received a text messsge the day before my service and the receptionist said we should have received one.

Service

Good

Service

Car was services, cleaned and ready for almost as soon as I arrived back after work!

Service

Wasn't faultless so couldn't give 5:5

Service

I don't actually know what work was done as the service rep didn't bother to wait around to inform us nor did he bother to call back when I left a message

Service

Car now running great, clean on return. "very satisfied" due to Adblu top up quoted at £1/litre (as I paid in Wakefield BMW recently). So a bill for £57 was most unwelcome for 4 litres. Excuse? "don't know why labour not included". V. unimpressed.

Service

Helpful staff, informative and punctual

Service

The service was ok but having asked for tyre pressures to be checked I found them to have been deflated and had to inflate all 4 tyres myself to the correct settings

Service

My request that a replacement reversing light bulb (which I supplied) be fitted was ignored, although the request had been noted on the jobsheet.

Service

Car serviced well. Taxi ordered to take me to work, after a three quarter of an hour wait I gave up and left the service department. I stopped a taxi on the road outside.

Service

Recievedca video via email of my car but it wasn't my car When I rang receptionist quite brisk still waiting for a response 1 week later

Service

The dropping off and collecting of car was tedious with quite a wait. It seems jobs are allocated to certain staff and only they can check you in. I was told to 'stand' in a queue when picking car up, it was like waiting for a bus...not ideal!

Service

See answer above this has happened before and also to my girlfriend who has a mini 2 weeks before

Service

Nightmare from start to finish the money I paid and with it being bmw I expect a better service!! No one in there running the place or to complain to!! Wasted weeks of my time and ended up with damage on my car that it never when in with!!

Service

All areas provided excellent service

Service

Liverpool wasn't the problem is was Williams Manchester.

Service

Because of the overall experience

Service

Car ready when said it would be. Watched video from guy that serviced the car, very informative and nice touch Also car was looking brand new after being valeted

Service

Staff were helpful and polite and my car was ready on time.

Service

Sorted the car out and had it back to me as soon as they could

Service

The team were efficient and friendly, Jamie was really helpful. There was a small delay in proceedings, but I did receive compensation for this. Overall, a very good experience.

Service

Williams Liverpool are easy to deal with and keep me fully informed of progress with my vehicle, I would like to be given an overview of the work carried out which is sometimes lacking once they are aware it is a Lex vehicle.

Service

My alphabet lease 530e suffered a puncture to the run flat tyre. My car was off the road for three days. It took two trips to BMW Liverpool to finally have a new tyre fitted. This is not acceptable for basically a punctured tyre.

Service

All done at the price quoted. Took a little longer than expected but this wasn't an inconvenience to me on that day.

Service

I elected to wait for the vehicle service. When I checked in the agent wrote "WAITING" on the work order. 30 mins after the car was promised I chased it up and was told "didn't know you were waiting".

Service

I expected a call back on the status of my car, especially when the work was not completed on the day it was supposed to be completed. I had to turn up at the site to find my car would not be ready until the next day.

Service

Extreme difficulty in booking my car in for service - it took hours to speak with Service Reception !

Service

The score would have been higher, however there apppears to be a problem with the video I was supposed to receive. I have still NOT received it , although the staff said It had been sent. This is the first problem with video or emails from BMW

Service

I was dealt with in a polite way and the staff were efficient and attentive to my requests

Service

Qualified and experienced staff plus a wonderful valet clean

Service

disappointed only in the wait for completion; I delivered my car at 7.45am and agreed a pick up at 4pm. I had a call at about this time saying it would be ready at 5pm. I arrived at 5pm but was told my car was not ready; finally ready at 5.30

Service

Friendly service and very helpful to my Disabilty

Service

Car went in to have the windscreen wiper fixed for the second time after the first time the windscreen wiper was bent to adhere tothe windscreen car came back making a funny noice second time fitted new wiper then first fault not addering to screen

Service

Efficient service provided

Service

No complaints at all

Service

The people always make me feel like I am doing them a favour by bringing my car to them. One time they said they had no record of my booking despite me having spoken to the service team and been given an allocated time. I don't feel a valued customer

Service

I felt I was in good hands with Williams and they couldn't have been more professional

Service

The whole experience ran very smoothly. Staff, facilities all excellent.

Service

Tom and Paul where amazing throughout. Very easy straight forward process. I LOVE my new car.

Sales

The staff could not of given me and my family a better experience, they made each one of us feel valued including my brother who has recently lost his sight, Ian went out of his way to explain why the car we were interested suited all of us.

Sales

Salesman was very helpful at all stages of the purchase.

Sales

We were totally amaized at the way we were presented with our new car and have never experienced any service like that before

Sales

Very good service

Sales

Professional from start to finish

Sales

Was given an arrival date of my X1 but was put back to a later date, BMW provided me with a hire care until the X1 arrived,

Sales

Everything went according to plan. An easy transaction and smooth delivery process.

Sales

Everything I wanted was explained to me in a simple straight forward manner.all

Sales

Always treated well and looked after

Sales

Sales person John Ferguson was very helpful from the start of my interest in the new 3 series until I took delivery, Very pleased.

Sales

Fully informed when the car would arrive and where we were up to with the new car

Sales

Loved the welcoming feel and handover experience

Sales

Sales Team : I would say "5 Star" / "Completely Satisfied" - the new car had a tracker fitted- during the process the Technician(s) managed to deeply score / damage the rear bumper (which is BMW Individual 'Hera Mica Blue') - hence "4 star"

Sales

Satnav was not activated and still isn't despite numerous attempts to try and get BMW Liverpool to sort it out.

Sales

All handled very professionally - do drama. Nothing else to say - as it should be.

Sales

Over a week after collecting my new car I am STILL awaiting the balance of the settlement due to me and the finance company have not received their's either.

Sales

Connor the salesman was excellent- informative, helpful and friendly, worked hard to get me the car I wanted with a great specification. Emilia the tech. Genius made sure I knew how to use everything.

Sales

sorry for the late responce, myself and Gary in serivce have contacted the dealership ( Knights of Staffordshire ) they kept ignoring our emails and phone calls but we have contacted BMW directly and we have ordered a new NAV CODE to be installed.

Sales

The customer service was good but I did feel I had to chase Williams for an update on more than one occasion.

Sales

Amazing experience from Lydia, she done everything to make sure I got the right car for me and made picking up my new car exciting and special :)

Sales

Friendly, knowledgeable and carefully confirm customer full requirements. Explaining all mechanisms and features of the vehicle

Sales

Very Happy with the experience

Sales

Aaron was very professional and knowledgeable answering all of our questions and queries to put our mind at rest. Aaron was friendly yet professional and we didn't feel pressured to buy at all. We didn't experience the 'hard sell' that we found with

Sales

Excellent service all round