Car serviced, washed and ready at the time agreed.

No communication between staff and inadequately informed phone ops

I went to now and from there sent to pall mall

I was unable to get an appointment for three weeks.

I drove to collect the car as requested on the Tuesday to find the problem wasn’t fixed so had to leave it there until the Friday. I wasted my time, petrol and tunnel money.

Made me feel valued

because everytime i take my vehicle, they are very honest, they pay attention to details, and i now do my MOT for both my vehicle. they are fair and they follow things up.Mark stockborough product knowladge is exceptional

Three week wait for booking date

Eric Pursglove, fantastic

Car was ready when promised and confirmed by text message

My car was repaired and cleaned within the time they stated, no complaints.

The only problem experienced was delay in getting through on the phone and either no call back when promised or Verdi long wait.

Experience was excellent.

After the service I found there was only 2000 miles of front brake pad life left. This should have been done during the service, hence not completely satisfied.

See previous comment

I originally booked my service on-line through the 'fast lane' product.Unfortunately, when I arrived at the alloted time there was no record of this stating 'glitches' with the system. I did get my vehicle serviced but had to wait for two hours.

Fast efficient service that didn’t interfere with my working day . Five stars

The service personal and mechanical was as good as I expected

The service itself was very good .Trying to get information on what happens now my service agreement is coming to an end proved difficult with very few service staff able to answer my questions.

Only issue was I had to wait over a month for an appointment for a service as they could not collect my car and had to wait

As already stated

Job was completed well and on time

Amazing service from start to finish.

excellent customer service

Nothing was a problem - meet and greet on the day and a text message in advance advising me to ask for [ Patrick] was a nice torch and subtle reminder.

Again its the price that lets you down £250 for an oil change

Taxi fare or part of it

Basically a good service with knowledgeable people handling the service needs. Well organised so the car was ready when they said it was. Reliable. I only gave 4 stars because when I got home I found some black marks on the doors, trim and carpets.

It came as a very big surprise that my car failed it’s mot due to back tyres. Your people were great .I was very surprised at the price of your tyres - I saved £60+ on each tyres fitted ( but I did pay a price in lost time!)

My car's history viewed on the computer by a member of the technical advisor team. Stuart Rimmer was excellent.

All work explained and descibed

When we dropped the car off at the service centre we were greeted by Mr Eric Pursgrove and he fully exsplained what work will be carried out on the service, how long it would take and also the costs, he was very professional and attentive.

Could not fault service at Liverpool both when I brought car in for service and when I purchased. However I will need to consider buying from bmw again if the current issue with my car is not resolved satisfactorily

Only issue was it wasn't explained to me that the service would take all day. I thought I could wait for the car. Had I realised this I would have chosen a day when a courtesy car was available.

Very good customer service

Very professional job.

I received excellent service from Eric Pursglove.

Service was fine. Disappointed that the car was not cleaned as well inside . Boot was not vacuumed

Essentially good service and customer care, but (relatively minor) mileage recording issues remain unresolved.

The service experience was top notch the only issue was length of time to do a repair which was over 4 days. However I am satisfied with the quality of the repair and did get my car back for my holiday trip due to Williams outstanding push.

Without the receptionist issue this would have been completely satisfied.

I have used BMW Williams for all of my requirements for the BMW vehicles I've owned from sales to service they have always been excellent, although I work in Chester, I go out of my way to use Williams BMW Liverpool.

Only blemish was that the invoice wasn't ready when I arrived to pickup my car which caused a slight delay

The car was recently in for new rear tyres, i was kept informed an given a good deal. As simple as tyres its good to be kept up to date

On three occasions ( when I made the apppointmnet, the day before and when I dropped my car off), I asked for it to be ready by lunchtime and it was not. This was not due to an issue with the MOT but because the internal paperwork said 3.00pm

Small wait in the morning to see a service rep, otherwise excellent service and communication.

As detailed above. The presentation of the Service facility is excellent. It is not too far from the city centre so conveniently situated for most people. The car park has always been full and it's been difficult to find a space.

Friendly quick

Polite staff, good service, regular updates and car always clean upon return.

All issues fixed, great to deal with

Reduced rate for mot

always given an excellent service.

Everything went smoothly

The problem with my car was dealt with in a very professional & efficient manner.

Stuart apologised for the error in the appointment and made sure everything was completed in time. He arranged a taxi and endured my car was clean and ready to drive away on time

Just so simple to deal with and they let me know as soon as the car was ready

It took 3 visits and 3 days of my own time (i.e. many, many hours) to resolve a very simple warranty claim.A simple verbal apology from a customer service representative, was the only thing proffered, for that inconvenience.See below for details.

Service came in under budget and well done

Always good service

I couldn’t have asked for anything more. Great service and knowledgable staff.

First £5 of taxi drop off was paid by Williams

Vehicle was ready when I was told it would be by Eric which kept me fully informed of progress

Completely satisfied with service

Again great service. Easy to access the pall mall site and staff couldn't be more helpful.

The service people are happy to help with any problems i have had with my car.

They provide excellent service

had a problem with light failure which was dealt with speedily and efficiently

The work I asked for was carried out on my car to my full satisfaction.

Nowhere to sit whilst waiting for service adviser. Just asked to stand in an open space. Rather unfriendly.

After a little issues things were put right

Got an early morning service time and waited while the work was carried out.Car was washed and cleaned.Excellent service

Fast and efficient

The car is running great

Good service.Poite,helpful staff.

Great service

Staff all very helpful as always

Riz was excellent and gave great service

Well looked after, polite, friendly and courteous staff

Was disappointed at the process for the final handover compared to my previous experiences.

Got it a day later than expected due to a shipping error but nevertheless was happy.

Everything went through very smoothly again due to Lydia helping us choose the right car.

The salesman, showroom facilities, preparation and handover were all to a very high standard.

Exceeded expectations

No problems everything done on time and professional

the showroom was immaculate. staff offered refreshments. polite, friendly staff who didn't pressurise a sale.

Very satisfied with everything.

Completely satisfied

Great service and car.

Excellent

From the range discussion of the vehicle and the planning of the interior, when I picked the vehicle up I was shown how to set the vehicle up which I found to be great. Shows the sales knew exactly what the customer would want

The personal touch at the dealership encourage me to return a week later and buy the same X5M for my wife.

We'll informed and extremely satisfied with all aspects