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I elected to wait for the vehicle service. When I checked in the agent wrote "WAITING" on the work order. 30 mins after the car was promised I chased it up and was told "didn't know you were waiting".
I expected a call back on the status of my car, especially when the work was not completed on the day it was supposed to be completed. I had to turn up at the site to find my car would not be ready until the next day.
Extreme difficulty in booking my car in for service - it took hours to speak with Service Reception !
The score would have been higher, however there apppears to be a problem with the video I was supposed to receive. I have still NOT received it , although the staff said It had been sent. This is the first problem with video or emails from BMW
I was dealt with in a polite way and the staff were efficient and attentive to my requests
disappointed only in the wait for completion; I delivered my car at 7.45am and agreed a pick up at 4pm. I had a call at about this time saying it would be ready at 5pm. I arrived at 5pm but was told my car was not ready; finally ready at 5.30
Qualified and experienced staff plus a wonderful valet clean
Friendly service and very helpful to my Disabilty
No complaints at all
Car went in to have the windscreen wiper fixed for the second time after the first time the windscreen wiper was bent to adhere tothe windscreen car came back making a funny noice second time fitted new wiper then first fault not addering to screen
The people always make me feel like I am doing them a favour by bringing my car to them. One time they said they had no record of my booking despite me having spoken to the service team and been given an allocated time. I don't feel a valued customer
Efficient service provided
I felt I was in good hands with Williams and they couldn't have been more professional
The whole experience ran very smoothly. Staff, facilities all excellent.
The ladies at the repair section where I booked my car in were very helpful and efficient, also Rui Santos was very good keeping me informed on the progress of my car, which was returned to me at the time promised.
Emails and calls are not replied or returned promptly or at all at times.
Overall the service was completed, but the while you wait time stated was not accurate and it took much longer for the service to be undertaken. Also simple other work needed would not be undertaken.
Having to sit around unnecessarily - see above
Great customer service
As per question 1.
Poor communication, job not scheduled correctly, poor service when collecting car, still waiting for service manager to call after making complaint
Unacceptable delay in replacing a spare part. Staff unhelpful. Plastic parts left unrepkaced in footwell when car collected.
Booked car in for service at 0900Hrs and left the car, when I phoned at 1200hrs the service had not started.
I have received a very poor experience from BMW Liverpool, and what I can only explain as the most shocking level of incompetence I have ever endured. Every level of this garage is appalling, from the ladies on reception all the way to the manager.
Despite dropping the car off very early in the morning and leaving all day while I am in work, on both occasions so far I have had to wait over an hour before my car is ready.
Liverpool 'Williams' maintenance / service depot is always welcoming, clean and warm. The lady on reception is really nice and friendly and will offer you a nice cup of coffee etc. Customers really like this indication of quality of service.
Thought it was very expensive for brake pads
No issues whatsoever great guys at Williams.
car was serviced on time and washed/valeted
Good customer service from start to finish. Always informed of any issues or delays to make the whole process run smooth.
I cannot fault my experiences at Williams Liverpool.
It took a long time to be seen, they had to carry out known work that took a longer time than I expected, the service dept. knew this has to be done. The processes of finding a place to pack is a complete joke.
Great Customer service from Eric and a good job by the technican
Just polite staff
Didnt get any feedback on my car service that day ..dont know when next one is due, how brakes / tyres ect are just everything was fine previously tyre depth break wear ect has been explained
Usually they clean car inside out but this time untouched!
The welcoming staff are fabulous....getting through on the phone and getting a satisfactory appointment never fail to disappoint
Although the gentleman who dealt with my service was fantastic and tried to explain the difference in price, it still doesn't sit well with me that I'm quoted one price on the Website for service, and then told I have to pay more when I arrive.
As stated above. The technician didn't fix the problem which was a poorly fitted tyre pressure monitor and chose to blame alloy protectors instead. The problem got fixed externally to the BMW service dept
Without doubt the best experience I've had from a BMW main dealer. Jamie the service adviser couldn't do enough for me. Outstanding customer care..
Quick and easy to have service completed. Car cleaned.
Very friendly and efficient.
They always do an excellent job
THey understood the issue with my brakes and tried as best they could to resolve my issue.
Cant fault the service people car was fixed and all seems ok.
Was told I could do a satnav update online for free but this was no longer an option. I went online to do it. I called up BMW to see if they could add this to account but they could not even though I was unaware i had free up dates for 1st 3 years
Williams resolved my issue quickly
The whole experience from start to finish is faultless
My car went into workshop looking like a Wright off but came out as good as new again . I am extremely Happy with the quality and work that they have done to bring it back to the way it was.
All as expected.
Its made to be pleasing by having internet access to catch up on news and personal comms,Very Pleasant Staff In attendance and being kept informed of how things are going whilst waiting.
Jamie was very helpful throughout.
It was ok - I left the car for the day so expected it to be ready when I returned and it was.
Completely fulfilled my expectations in a fast and efficient manner
Really very pleased.
Always found them to be helpful and polite with good explanation of the sevice carried out
Communication - sub-par: I was told information when called by the service centre that differed completely to that told to AlphabetWork done - I had to keep pushing just to get things done
Straightforward and no problems. I like that they go that extra mile. The car was only in for an airbag recall, but they cleaned it inside and out, did a healthcheck and even offered to pay for me a taxi into Liverpool while I waited.
Covenience, cost and service
Very Happy with the experience
Aaron was very professional and knowledgeable answering all of our questions and queries to put our mind at rest. Aaron was friendly yet professional and we didn't feel pressured to buy at all. We didn't experience the 'hard sell' that we found with
Excellent service all round
Treated very welcoming by staff
when we called for an update of when the car would arrive they couldn't give us a definite date due to "issues of damage and the delivery wagons not delivering during the night !" which I thought was a bit strange.
Fantastic service from start to finish. The best BMW dealership Ive been too.Many Thanks to Shaun, Ian, & Martin ????
No problems experienced
Aaron and his colleagues were really helpful and explained everything really clearly.
Swift , friendly, professional service
Martin Welsh Sales EXecutive at Williams Liverpool was excellent. He was very helpful, explained the various options open to me very clearly and allowed me to make my choice. His approach felt honest and genuine.
Faultless is the only word to describe the customer service I received.
We were dealt with in a highly professional & courteous manner. Mum and I were never left sitting waiting John introduced himself when we arrived and let us know when he would be with us if he was with another customer.
The sale person who i dealt with worth all the recommendations i would be happy to offer the service to every body i had from her its been very pleasant
Delays in getting a car - took too long.
Always kept informed on the build of my car, my sales advisor was Charlotte White and she is a credit to Williams Liverpool
John, and everyone at the Liverpool branch was a joy to be around and made me feel comparable everyone I was there.
Excellent - Antony was lovely to us all
Dealt with Mr John Ferguson and another lady member off staff who I found to give excellent service in a fine and acceptable manner.
DaVinci told me that they have had to mend part of the hoist and straighten the key to the scooter. Just not good enough. Very disappointed.
Was getting calls to tell me my car was there but couldnt pick it up, so that was unnecessary I think, then got the call to pick the car up and it was the wrong day, so had to come back the next day.
no problems as yet, but do not get my vehicle until the 19th December 2018
Excellent service from everybody at Williams Liverpool but especially from Anthony and John, the bouquet of flowers and teddy bear were the icing on the cake
The man dealing with me Anthony Inman has been very good and helpful to deal with.
Please see above, Lydia and the rest of the team made things a great experience to the point it was a special one. She even put the car in a specific garage with music and it's lights flashing as she revealed it - really nice gesture!
John at Liverpool was amazing so supportive
I opted for the space saver spare tyre but was never advised that this would result in he boot levels being raised. If I had known this I would not have taken this option so big disappointment
Everything was ok but the car was not clean when I picked it up at all.It had dirt marks all over the sides and door sills as if it hadnt been washed or only given a basic wash. The sales person even said he was not happy with it.
Professional service from start to finish.
As previously mentioned, John has looked after me throughout and I am extremely satisfied with his service.
As my motability advisor was off on maternity leave other staff did not seem to know what to do
The staff were fantastic and answered all my questions and helped clear up misconceptions. Very helpful and friendly!
Friendly and helpful staff. And a nice cup of coffee.(or two )
kept waiting around a lot
once again very professional
Waited ober an hour to be seen ??
The whole buying experience made you feel special.
Because I am satisfied with the car
Great deal took a little longer than I had expected but worth the wait delighted with the new car
The service that I received was first class.The transaction was completed in a smooth and efficient manner in pleasant surrounding.The whole experience was stress free.I was even give a beautiful bouquet when I received my car keys.