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As stated above. The technician didn't fix the problem which was a poorly fitted tyre pressure monitor and chose to blame alloy protectors instead. The problem got fixed externally to the BMW service dept
Without doubt the best experience I've had from a BMW main dealer. Jamie the service adviser couldn't do enough for me. Outstanding customer care..
I used the fast track facility - work carried out in time scale promised - while I enjoyed a coffee, cake and a read of the paper - no stress
Quick and easy to have service completed. Car cleaned.
They always do an excellent job
Very friendly and efficient.
Problem identified and repair work completed within 24 hours.
THey understood the issue with my brakes and tried as best they could to resolve my issue.
All work carried out efficiently
Was told I could do a satnav update online for free but this was no longer an option. I went online to do it. I called up BMW to see if they could add this to account but they could not even though I was unaware i had free up dates for 1st 3 years
Cant fault the service people car was fixed and all seems ok.
It's a convenient location for me. Easy to get to but also conveniently open from early doors with staff available before the official opening time. Informative about the work required and time required to complete the job. Les was very courteous.
Williams resolved my issue quickly
The whole experience from start to finish is faultless
Jamie was very helpful throughout.
My car went into workshop looking like a Wright off but came out as good as new again . I am extremely Happy with the quality and work that they have done to bring it back to the way it was.
Its made to be pleasing by having internet access to catch up on news and personal comms,Very Pleasant Staff In attendance and being kept informed of how things are going whilst waiting.
All as expected.
It was ok - I left the car for the day so expected it to be ready when I returned and it was.
Completely fulfilled my expectations in a fast and efficient manner
Really very pleased.
Communication - sub-par: I was told information when called by the service centre that differed completely to that told to AlphabetWork done - I had to keep pushing just to get things done
Covenience, cost and service
Always found them to be helpful and polite with good explanation of the sevice carried out
Straightforward and no problems. I like that they go that extra mile. The car was only in for an airbag recall, but they cleaned it inside and out, did a healthcheck and even offered to pay for me a taxi into Liverpool while I waited.
Everything was slick and professional.
As per above- very good service spoiled by unacceptably tardy collection service
Had to take a day off work to get the car in. No flexibility exercised at point of booking car, no offer of a courtesy car. No appointments below a month away in timescale despite car only needing an oil change after 19000 miles
First Service advisor I saw was Stuart Rimmer Who Promised he would ring to let me know my car was ready to pick up this did not happen, on other times I had always received a text or a call. When I returned he was on his lunch.
Treated with business class service by all colleagues.
Service done on time with no issues.
As above. Staff were pleasant but quality of the car service was weak
Problems dealt with speedily .
The guy in charge of dealing with my car on the day was a Mr STUART RIMMER, Did not have a clue how to turn the computer on, made me wait another 30 minutes because he said he wasnt trained properly on the computer.
Friendly and efficient. Advisors very good esp. Paul Gerrard. Car returned cleaned to a very high standard by Karl Griffiths. Min. waiting on check in and collection. BMW image is big faceless co. but Liverpool staff good connection to customers.
Prompt and friendly service
Some parts were not available and I now need to book the car in again for the service to be completed
Almost all as planned but small issue which was dealt with appropriately. I dealt with Eric directly. Very competent.
Top quality service
I expect a better service from a prestigious band like bmw
Poor do not return calls. I have bought 5 cars from Williams and am very unlikely to buy another
Even down to the warm hospitality. down to the cup of coffee. Even the reception staff made us feel welcome .
Barry Mosey and his team really look after me, he has now gone, I will follow
Ruis in the body shop was kind courteous and helpful. He had just finished a difficult phone call with a customer but he didnt let that stop his lovely mannerisms.
Quick turnaround and full description of issue helped ease mind
Car was picked up and dropped back off
Job done on time, advance call for when the car would be ready
Happy with the service for the MOT and getting the new Key but unhappy with key which was not ready for use as it ws not put together and Mike Jones knows about this aswell at the center.
A part for the standard service was not available and so I will have to come back in
The issues with my car were sorted out in the timescales committed to. An estimate was given, and that was the price I paid.
SPEED , EFFICENCIES & PRICE
The service person I spoke to and dealt with my repair was charming .However the parts where on back order two week wait then two week wait to fit .
Great service from all the team and excellent sales man
Courteous and efficient However did struggle originally to book the car in for service as lines constantly busy and left details for a callback but never received a callback.
as Above... plus had to sort taxis to and from work, no offer to drop the car off of call a taxi. Shocking
Friendly, helpful service
Everything happened as it should have , no surprises or failures. All staff were very competent and helpful.
The car was dropped off in the morning. I received a call to say it was ready and would be washed for when it was collected. However when I collected it, it hadn't been cleaned, I wasn't offered the chance to have it cleaned.
Great service from Eric. Kept me informed through the day and car was available on time.
I have used Williams for years and my cars have always been cleaned and washed following a service. The car was not cleaned or washed on this occasion.
service great in person, but calling on the phone is a frustrating experience always busy 50/50 if you get a call back
When I called the roving lady receptionist spoke to an agent who seemed disinterested in attending to me as "he was tto busy".The next agent was great he took a great interest in my car problem and I was completely satisfied with him and his action
As above - continued excellent service. I am a long standing customer of BMW Liverpool
Great service. Paul was great, explained everything in detail.
Staff and car washed
Fast service, car cleaned In and out, kept up to date the whole time
Nice and easy and simple
Prompt response to issue and car ready to collect when notified
Very long time to get a slot for the work.
I think the BMW team did their their best but felt that I had to phone regularly for this.
Explained work that had been done and anything I need to be aware of in the future like wear on tyres
The member of staff seemed to take an inordinate amount of time with booking in process and appeared thoroughly disinterested in customer experience.Ps no refreshments were offered
I flagged a problem with the drivers side rear indicator which has been a problem with fail errors from delivery. However when the car was returned after service a fault was not identified. The very next journey the indicator failed yet again!!
Everything went smooth but had to ask what the problem was with vehicle
I am totally happy with the quality of service
Everything was as I expected it to be from booking the card in to getting a call when it was ready for collection at the time that I requested. The car is always returned washed and valeted
Perfect and no waiting on collection... lovely happy team... and video of my service and report...
The tyre was changed
Very honest reliable service
Delays in being attended to when arriving at BMW Liverpool
Great service apart from waiting for a progress call back, no issue though
Alan Corish looked after my car and did a great job, Eric also checked the car out and fully explained the invoice
Generally the experience is good. Staff seem friendly and knowledgeable, facilities are modern and comfortable.
Good advise on additional work that needed doing and nor
it was an update and mot with a service which had been paid for when the car was bought. it would seem the service was a top up since the interval to the next service went from 8000 miles to 3000 miles overnight!
I was told one thing and another was done which cost me money
Everything was completed and there were no issues.
The service experience in its entirity is dealt with in a professional manner from all personnel involved namely Eric Prusglove, Alan Corish and Stephen Parr.The clients needs are to the forefront of their minds when undertaking their roles.
Well managed and pleasant experience
Car was ready within 2 hours. No issues at all with any part of the service.
Service Manager Mark is very helpful and polite. The car tells me when it is due for a service I go to book an appoint and am told no your car is not ready? So i have to go into the centre so they can read the key which in an inconvenience.
I was unable to get an appointment for three weeks.
Car serviced, washed and ready at the time agreed.
I went to now and from there sent to pall mall
I drove to collect the car as requested on the Tuesday to find the problem wasnt fixed so had to leave it there until the Friday. I wasted my time, petrol and tunnel money.
because everytime i take my vehicle, they are very honest, they pay attention to details, and i now do my MOT for both my vehicle. they are fair and they follow things up.Mark stockborough product knowladge is exceptional
Three week wait for booking date
Made me feel valued
Eric Pursglove, fantastic
Car was ready when promised and confirmed by text message
My car was repaired and cleaned within the time they stated, no complaints.
The only problem experienced was delay in getting through on the phone and either no call back when promised or Verdi long wait.
After the service I found there was only 2000 miles of front brake pad life left. This should have been done during the service, hence not completely satisfied.
See previous comment
Experience was excellent.
I originally booked my service on-line through the 'fast lane' product.Unfortunately, when I arrived at the alloted time there was no record of this stating 'glitches' with the system. I did get my vehicle serviced but had to wait for two hours.
The service personal and mechanical was as good as I expected
Fast efficient service that didnt interfere with my working day . Five stars
The service itself was very good .Trying to get information on what happens now my service agreement is coming to an end proved difficult with very few service staff able to answer my questions.
As already stated
Job was completed well and on time
Only issue was I had to wait over a month for an appointment for a service as they could not collect my car and had to wait
Amazing service from start to finish.
excellent customer service
Again its the price that lets you down £250 for an oil change
Nothing was a problem - meet and greet on the day and a text message in advance advising me to ask for [ Patrick] was a nice torch and subtle reminder.
As previously mentioned, John has looked after me throughout and I am extremely satisfied with his service.
As my motability advisor was off on maternity leave other staff did not seem to know what to do
The staff were fantastic and answered all my questions and helped clear up misconceptions. Very helpful and friendly!
Friendly and helpful staff. And a nice cup of coffee.(or two )
kept waiting around a lot
once again very professional
Waited ober an hour to be seen ??
The whole buying experience made you feel special.
Great deal took a little longer than I had expected but worth the wait delighted with the new car
Because I am satisfied with the car
The service that I received was first class.The transaction was completed in a smooth and efficient manner in pleasant surrounding.The whole experience was stress free.I was even give a beautiful bouquet when I received my car keys.
Ian Thompson ensured from start to finish and beyond the experience and quality of service he offered top notch. For a first timer going through motability procedure his knowledge, understanding and patience couldnt be faulted.
There is a small scuff on the bonnet of the car, aside from this everything went better than expected.
The vehicle was ready on time and was gleaming. Lydia was ever the professional and Williams Liverpool should be proud of her as she works hard to keep the customer informed and happy.
Excellent service from start to finish . Ian Thompsom went above an beyond to make the whole process run smoothly. I would recommend Bmw to everyone the service I received was second to none
Anthony Inman incredible and also the dealership manager and director who both came and spoke with me.
Basically trouble free, and pleasurable
Purchase and collection was fine. They failed by not informing us that there was a five month wait for the car.
I love BMW and Williams
It was the whole experience, Aaron Serrao gave us from entering the BMW showroom to the presentation when we picked up the new X1 . Great communication from Aaron, beautiful flowers on presentation , and my favourite music on when the shutter lifted
Because of the excellent service that I received from staff.
Top class very professional staff .. simple.
Friendly staff and quick turnaround time
Looked after us really well, presentation of the car was a nice touch
Nice touch the handover area. Especially liked the detail Ian arranged getting a Michael Jackson song played. My son, a massive fan, loved it.
Extremely happy with the experience but just after leaving the dealership I noticed there was already 15 miles on the clock.
I feel that I was valued and listen to as a customer
This is my second BMW, I always have a fantastic experience and when talking to friends and work colleagues whom have purchased other premium brands (Audi, Mercedes) they have no way had the same customer service or experience with their dealership.
As above really... my first experiences with you were outstanding - sadly this hasn't been maintained
Very nice service. When I collected my car a fabulous experience as the car was presented to me. I wish I could have this service every time I go to get into my new car
Absolutely love the car, Martin went above and beyond to find the perfect car for me and he didnt disappoint.
Everyone we dealt with was efficient and extremely helpful
The service from all the staff was excellent!
No fuss our sales rep Charlotte (Williams BMW Liverpool) was very thorough and efficient.
Excellent customer service
The staff are friendly and very helpful. In particular, Ian and Sean really listened to what we needed and ensured we got a car that suited our requirements.
Everything went smoothly & the final experience of handling over the keys was a lovely touch. All car availability through its computer was fully explained & demonstrated
All good except a little unclear on breakdown cover
Friendly staff, clean showroom and extremely comfortable.
Staff and sales team was so professional And went that extra mile for me. Thank you riz
Great Sales Team, provided information an resolved any queries.
Riz was excellent and gave great service
Well looked after, polite, friendly and courteous staff
Was disappointed at the process for the final handover compared to my previous experiences.
Got it a day later than expected due to a shipping error but nevertheless was happy.
The salesman, showroom facilities, preparation and handover were all to a very high standard.
Everything went through very smoothly again due to Lydia helping us choose the right car.
No problems everything done on time and professional
the showroom was immaculate. staff offered refreshments. polite, friendly staff who didn't pressurise a sale.
Very satisfied with everything.