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My car was ready at the time I requested and also was wash and vacuumed . Very happy with Eric the service advisor and Alan who worked on my car , excellent job .
Not top marks for two reasons 1 unable to get an appointment on the day that fits me 2 what do I do with my self on a day I didn't want
No hard sell just good advice
Failed to spot that an engine oil service was due the car flagged it to me the next morning. Tyre prices offered were ridiculous over £300 per tyre, can get much cheaper elsewhere
Problem not fixed
Ease of going business with car mot'd at my convenience and washed and vacuumed on my return
See above re inability for anyone to take a quick look to see if car safe to drive. Also always a long wait to get service booked. Need bigger premises with more mechanics.
I was advised by telephone that my car was ready following its service well in time for its pick up time.
I brought my car over at 8.30am as requested. I rang at 3pm and was told the car would be ready at 4.30 arrived car not ready. 4.45 car appeared dirtier and mileage up by 20 miles even though rattle was not found and sos call not fixed.
Staff lovely Job well done checked everything
Well looked after
Efficient and very good information about my car
Everything was completed ,as requested . Eric was very professional and polite.
The pre warranty check is a great idea, new seatbelt and complete rear light fitting fitted FOC
I didn't know that the service centre was at a different location to the showroom. However when I turned up at the showroom I was given coffee informed where the service centre was and reception phoned ahead to inform them of my imminent arrival.
Issue I reported with a speaker cutting out is actually worse than when I took it in.
generally I fine it a slow process to drop of and pick when you have a busy day. also not happy with charges - have been buying bmw cars for about 12 years and am charged full price except if car goes past 3 years old when I am then offered discount
The online booking system didn't work but the service centre person (Abbie) was fantastic. The air conditioning needed re-gassing but a qualified person was not there to carry it out so I have to book another date. Car not cleaned well.
The car was given back to me at the time it was promised. I was messaged and given a link which allowed to review any additional work required. The car was washed before being handed back.
I took my car for a service at William's. When I got home I noticed that the car was covered in greasy marks and white paint had been splattered on the skirt. I asked to speak to the manager but was told he was busy and would contact me, he did not.
I could have avoided a second trip to the service department if I had been told that the car needed a software update before coming to collect the car
Car passed MOT with no issues. Service advisor was polite and helpful.
First time I have used fast track service and all went well
My car is still jumping 3 times a week I told them about it ages ago
Great customer service
Very helpful staff
All staff were efficient and helpful. There was nothing to criticise.
Asked about problem with DAB radio, was not dealt with as it wasn't working when I picked up the Car Up , even though the car is still under Warrenty.
All went well.....no shocks!
very good service
Work was completed 30 mins after time agreed by reception when I brought the car in, so 1 star less than 5
The staff are very helpful with advice and excellent support also provide what the customer wants.
Other than the time taken which exceeded the original estimate.
Again, the work completed on my car and the service on the day I attended with my car, was great. Though I must re-iterate how appalling the phone service is.
Courteous and professional
Awful again. Lost record of my appointment and woman at counter said they would not MoT my car and couldn't fit me in before it was due. Service manager apologised and promised to have my car back by 16:00 but then lost the keys so I was late.
Service cost not originally given when booked, system down. Cost excessive for 1st service oil change. I pay less for a 50000 mile service package. I requested a discount,cost was adjusted. Service guy listened to my concern hence higher final rating
The lady that I felt with was polite, attentive,smart, funny and professional
Efficient check in for service. Everything explained easily about car/service.
They fitted in with my schedule and were very customer focussed
Had to wait around for 4 hours was given no time how long I would have to wait when I booked my car in.( How long does it take to do front break pads and disc,s. Was told to turn up at 8 o'clock in the morning and staff were only were just turning up
inspection hatch on floor pan had been left open. This would have ripped off had I driven over a speed bump. Asked for faulty door mirror to be checked. Unable to tell me if this had been done but promised me a call the next day. Still waiting.
Good service on time
Poor customer service.
Firstly, more detailed information could be given on how to find the service centre - I'm born and bred in Liverpool, and had no idea how to get to it! Other than that was excellent.
This is the second time the car has been returned unwashed. Apart from that ok.
Good service but I booked an oil change online and when I arrived I was told they thought the price was wrong! I only wanted an oil change and was told if I didn't get them to replace the microfilter aswell they wouldn't reset the oil change light.
Misbooked visit for Monday instead of Friday (I advise only available Fridays). Rebooked and on check in was advised that my vehicle maybe off the road for upto three weeks if it failed safety recall test, This was news to me.
Eric was a great help and made the whole visit very quick and easy
Car seems fine but didn't find Abbie very helpful at all. She didn't seem to want to engage and it was just a job ticked off her list. This situation has put me off bringing my car back in the future for a new one
They sorted out the issues, and even fixed a niggling problem .
The whole experience was let down by the receptionist
Very good efficient service, helpful.
On arriving not one member of staff could help with our issues and Paul Baker was off . again more false promises by team member to get in touch on the Tuesday after the car had been service on Saturday 10th August as again no return call
Did the work required
I found boot marks on my pass front carpet also I was surprised not to receive a vehicle condition report as I have in The past from non BMW franchise's,communication was ok so overall I have given 3 stars
All things completed as agreed on time.
When I was given a price of £40 as a discounted MOT I did not expect it to then be sbject to VAT. I was trying to compare the likes of KwikFit who give an all in price which is still less than the £40 quoted by Williams price
From beginning to end, the level of service cannot really be faulted.
My car went in with a problem that was efficiently fixed .But the girl on the desk did not know what the problem was and didn't seem minded to find out
Because the whole experience was efficiently done.( But I did not understand why I was told the car had been cleaned inside when that wasn't the case)
I had a awful experience with my service
I feel well treated at Williams.
Wanted £80 to update the software on my iDrive to the latest version as it was not part of the service. Then damaged the bumper on my pristine car and are arguing about my request for a full bumper spray rather than smart repair. Waiting for a call.
Prompt and efficient
The only part I did not feel you didn't shine was communication it took over 3 weeks to get the car back to me after and lots of phone calls and patients being bounced around until Ieashia Hardy took control of my car, also Karen (Tele receptionist)
The car is always well maintained and the courtesy car valeting service is always very well appreciated.
See answer above
Efficient service Friendly people to deal with Convenient location
Did not feel welcome and although work done and car washed it took 5.5 hours for pre warranty end check and oil change.
The car was was washed but not vacuumed. Maybe it was because it was a recall and not a paid booking.
Not at all satisfied.
Very satisfied staff where excellent
Would have been 5 if when they had found a slow puncture in response to my asking them to check the valves, they had given me a correct quote (by phone) for the cost of a replacement tyre instead of having to pay £40 more - quoted for wrong size
As per previous answer
I recieved an efficient service from the team at Williams
Impressed with video of service and that all was taken care of efficiently. Slight issue when I went to pick car up in that it was not same assistant I had when dropped it off and she did not appear to know I was coming back for the car.
Car cleaned but not up to the standard I have experienced previously
Not happy at all
I was kept fully informed of progress and work required to my vehicle with reminders prior to my booking.
Comfortable surroundings , good and fast service
Not all staff but some of the staff in the phone are extremely rude, incompetent and had no idea what they were talking about.
Not impressed with the process of contacting the service centre.
Car was dealt with at allocated time and I was away when they said I would be. Time is valuable in this busy world
The body shop repair agent Lynsey McCormack was really great and helpful throughout the process of repairing my car. She kept me up to date, helped me to get the car fixed on time and communicated to me on a regular base about my car repair process
Service coordinator had a strange manner. Also she didn't order a spare key as requested. Received phone call&vid link to inform of illegal tyres. I had them rechecked with independent. Tyres OK at 2mm. No call for pick up time and they
Like I said above the car has been back to the service centre 3 times the car is a new X3 and I spent 8 days in 3 series estate which wasn't big enough for what I need hence why I bought an X3
see above , I was promised by different people that someone would call me back over the timescale and status of my repair on 3 occasions , and people didn't call back.
Done while I waited and within the proposed time line. Got a short videomof the checks made!!
always good to hear my car is in good shape but the video sent through was particularly useful Paula at the service desk in Williams Liverpool was particularly welcoming and helpful
The car was recalled and a new part was fitted but when I drove the car home, the engine started to miss fire again. This was particularly disappointing as it was one of symptoms BMW listed for the recall.
From dropping the car off to picking it up we where treated like valued customers.we will Definitely return.
As above having been promised numerous return calls by the receptionist and having to provide my details on each occasion I never received a call from anybody to update me regarding my car.
Few things not on the car - not 100% brushed up on what the car actually had as options
I originally had a earlier date for my service but when checking a few days before was told a completely different date
Was told I would be emailed a vehicle report but this has not been sent to me, so I just have the receipt for payment.
They did what they said they would.
Excellent customer relations and job done efficiently with car cleaned which I was not expecting
Staff and quatily of work top class. Recent refurbishment of waiting area is too clinical. Sound system is poor quality and too loud for poor quality speakers, making for uncomfortable experience when business working and waiting for car.
Aftercare was exemplary. Customer service was high standard.
Upon arrival I was told by Abbi that my car was still covered under my service package I did question this and was advised again that it was included, upon collecting my car I was advised that an error had been made and i had to pay In full.
The work was done in a timely manner, car washed and hoovered. Very pleased with the service overall.
Not very welcoming or helpful, the person I dealt with on arrival seemed more interested in what was going on at the next desk.
As a previous good customer I learned some time ago that my custom was not valued as a car purchaser
It's far to slow to drop car off and collect it. I have owned many marques and been to many dealers including BMW and I have to say Williams is among the slowest to get car booked in or returned. Try it for yourself at 8am. You need more staff
I did wait longer than expected for appointment and told be ready at 4 o clock but actually nearer 5 when ready and not much information as to when it would be ready and keeping me informed whilst I waited.
Very helpful ,friendly staff.
Found the salesman easy to deal with and he was very thorough
Ian our sales rep was fantastic and couldn't be more helpful
Not enough space to convey how awful the service was
The service was second to none from start to finish.
The process is handled professionally and the sales team helped to navigate the sales process with ease. They have been very helpful, efficient and supportive.
The process from start to finish was easy, the deal was the best around and I know that Martin Welsh will look after me and my family.
See above. No issues.
I love my new car
Just so easy
They kept me up to date with the purchase of my vehicle
Very quick and friendly
The sales room is fantastic and customers are treated brilliantly.
Can't say why just very happy with BMW staff
Mr John ferguson was the best sales executive I've meet, very helpful
Very helpful and informative sales staff
Made to feel welcome and comfortable
Having been introduced to Mr Flanagan and informing him of our selection.........he proceeded with a valuable brief of the mobility deposit and a tour of the vehicle, this was done to a very professional standard, and we were more than pleased.
I have submitted an official complaint regarding my experience.
Everything done efficiently by salesman John Ferguson.
Great staff, lots of help and advice given, made process very easy. Car came much quicker than expected and was kept informed throughout.
Again, excellent service from staff