Great service

Staff all very helpful as always

Friendly staff and timely service. The video health check is a nice touch

All work completed, car valeted and delivered exactly on time.

Job done when they said they would do it

My car was booked if for a servicing and MOT on a Friday. The car was dropped off on Thursday, but because I arranged to collect the car on Saturday the service centre decided not to complete the work until Saturday. Not what we agreed.

Everything ran smoothly and as expected

Very difficult to find somewhere to park and wasn’t informed the car was ready.

The service was in fact a MOT but all went well and smoothly. I was contacted personally, as usual, to say the car was ready for collection at the agreed time.

Everything went as smooth as possible

Very professional service team

Everything was dealt with in a professional & friendly manner. Everything was explained in detail. Excellent. Thank you.

Dealt with efficiently, courteously and whilst service costs are quite expensive, you get what you pay for. I like to use BMW services to maintain the value of the car when I come to re-negotiate for a new vehicle.

90 minute express service, took 3 hours. Was not impressed I had to wait for that long however service was good, staff very friendly and apologetic.

Very helpful staff and car was ready when they said it would be

As stated above everything was completed as required and on time.

Attentive and informative staff

Excellent professional service from Eric

the service team did what they said they would and the customer service was fautless

great client approach and fast and accurate servicing

Eric owned all issues and gave me the confidence that the car was being suitably looked after.

Service very good but took a while

Not as relaxing experience as usual due to refurbishment of reception.

313M 19" diamond cut alloy was damaged whilst tyres changed. Williams Liverpool need to improve quality of tyre changing equipment and staff training in this regard I have never had a wheel damaged at another franchise dealer. Hugely disappointed.

Excellent service from initial contact, through to return of vehicle. Kept informed of progress throughout and the contact person noticed an error on the invoice and immediately sorted it out at point of sale, honesty is a virtue rarely seen nowadays

Great courtesy car. The job on my vehicle was completed on time. Nick Milton was very helpful kept me fully informed. As the courtesy car was a lot newer he came out and made sure I was comfortable before I left. Fantastic customer service

You for what you get which is the best

Service has been done fine but a minor fault with the car that I reported prior to the service wasn't sorted out due to the relevant parts needing to be ordered. From the nature of the reported issue surely parts could have been preordered.

Williams offers excellent service with very informative technical personnel on hand to answer all of my questions.

Treated with respect and advised of everything that was done.

service included repair to alloy wheel.had to speak to service and body shop to arrange.phoned spoke and then had to be put on hold to arrange wheel repair.felt a bit disjointed between service and body and felt it should have been easier.

As per my comments above. When my car was returned to me it had been cleaned to a very high standard and when driving away the engine sounded much smoother than when I arrived. Obviously the mechanic had done an excellent job.

Defective air con unit replacement under warranty - my car was returned with looked like aircon oil splashed all over the engine - The plastic undertray was full of fluid dripping out. The dust cap from aircon top up was missing, found on headlight

Very satisfied, friendly helpful staff

all work is explained and and I feel the car is getting looked after properly

satisfied would have been my selection, but it was not an option.

everything carried out in detail, as usual.

all looks good but not much comes from it

Because we were attended to promptly, was offered transport into the City Centre whilst we waited for the service to be completed, and the car was serviced washed and ready for when we returned. All within the time given.

No issues on the day.

Excellent quality service

Would be completely satisfied but problems getting Vehivle Health Check report Had email with attachment but when opened stated “ already been submitted and sent back to the dealer” Took a long time to get through on phone - resent with same result

Even though i was booked in for the reported fault i was in the reception at Williams from 09.00. until 15.10 on the day.

The service agent sent me an email that was supposed to have a video of the health check on my car. Great idea but the video was not my car.

No comment

No problem

Service completed on time with al my queries about the functioning of the vehicle answered

Video was very detailed

The service process was smooth and went without issues.

Red service light on dashboard was missed when carrying out the vehicle inspection.

Duration of the service was very punctual.

The staff in both the showroom and service centre always strive to be helpful and approachable and nothing generally seems to be too much trouble

Eric was very helpful

Work was completed in quoted time. Quality of service was excellent and was kept informed throughout the morning.

Staff. Keeping you well informed

Easy process

Again excellent customer care and car booked in quickly and ready for collection earlier than I thought.

again excellent customer services couldn't fault them

Car dropped off and was ready when I came back in all on time no waiting around

I have had nothing but superb service from the moment I bought my car.

Experienced, well mannered and non pushy salesman - Martin Farrell (Liverpool)

Staff were very helpful.

at the bmw centre in Liverpool, the sales team were so helpful they explained everything about the car, went out on test drive which was very good, we had a coffee in centre sales team explained everything with a video, showed me all the colours, yes

The sales advisor was great. His communication/sales skill are excellent. He deserves an award

Very disappointed with sales rep Riz. Not very professional nor attentive to customer unlike other sales reps at Williams Liverpool. Manager was very helpful. Aftercare is just as important as selling cars!

really quick service

Generally, very good. One reservation is that the car does not contain some of the features that I would expect on a car of this quality, and it is disappointing that some of these were not drawn to our attention... (cont in box 4)