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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
423 ratings and 250 comments received in the last 90 days.
03 June 2025
The receptionist was very friendly and Alan was his usual self. Very easy to deal With.
01 June 2025
All went well with no hiccoughs.
31 May 2025
Going to pick a new car, such as bmw, it's about creating an experience. The enviroment, staff being able to have a cold drink on hit day. Revealing the car is also lovy touch
28 May 2025
Everything just went smooth! No stress. Efficient!
28 May 2025
Great
20 May 2025
We got flowers too! So lovely ??
14 May 2025
Ahamad Razzi was very helpful and knowledgeable
06 May 2025
Excellent service from Ahamed Raazi at the service Centre in Liverpool. He was attentive and spent a lot of time with me showing me the details of the new car. We had an issue after picking up the car, but this was sorted quickly by Raazi.
05 May 2025
Lovely Team
03 May 2025
Apart from the 25 minute wait for our 11am appointment Raazi (our salesperson) was excellent,seems overworked and underpaid for job
03 May 2025
Very easy process, Cheryl was great to work with on my new purchase.
01 May 2025
Hand over was brilliant. Made it a pleasure to buy from this dealer
25 April 2025
Raazi was the very best starting with the excellent advice on the model and type I should consider. He explained everything to me during the purchase process. When I collected the car he ensured it was painless. The reveal was special too.
15 April 2025
Service was fab.
15 April 2025
Staff and sales people are so helpful .
08 April 2025
Happy with almost everything but the fact I wasn't given the choice of adding electric seats and I should have been
07 April 2025
Lee took his time to handover the vehicle and explain all the controls etc
03 April 2025
Excellent service . Kept informed
01 April 2025
Great staff and lovely experienced, felt valued as a customer
01 April 2025
The showroom is very impressive and the delivery bay is a nice touch
01 April 2025
As I said earlier a great experience. The car ' reveal' for pick up was brilliant! Raising talked us through everything and set the car up to our individual spec.
01 April 2025
It went very smoothly on the day a big thank you to Jake Somers who was excellent
29 March 2025
Very satisfied Very good customer service,
28 March 2025
Fantastic team! Just a great experience
26 March 2025
Jake was amazing and went above and beyond to help us with the purchase of the car
25 March 2025
Lee Phillips has looked after me for a number of years and I value his product knowledge and friendly approach
25 March 2025
Thorough and informative.
25 March 2025
Lee was very helpful.
25 March 2025
Lee kept me informed and my car arrived earlier than expected.
25 March 2025
Was looked after really well and some nice extras (Umbrella and Teddy Bear) that we have never had from our normal BMW dealer.
22 March 2025
The process of buying the car went very smoothly from start to finish. I was continually briefed about the car's progress and it arrived on time. Lee conducted the handover to me in a pleasant and professional manner.
21 March 2025
Purchase was easy when we sat down with Cheryl she explained everything we wanted to know and gave us all the pros of each car to make it easier to know which car was the best fit. Updated us regularly and everyone was very friendly and helpful.
18 March 2025
Absolutely satisfied, can't praise them enough, made my experience very enjoyable and I'm am happy customer.
14 March 2025
Great service
08 June 2025
Rachel was very helpful
08 June 2025
Again wonderful smooth seamless day.
08 June 2025
At no point was I told that it could take longer than a day to fix. This impacted my job that I got told the car has to be kept over night
06 June 2025
Issue was fully fixed. Thanks
05 June 2025
Excellent Service
04 June 2025
Same answer as question1
04 June 2025
N/a
04 June 2025
Given the above comment, they absolutely did their best to reduce the inconvenience.
03 June 2025
I was completely satisfied from the staff Nothing was a problem for them
03 June 2025
Very welcoming service centre. The service from front of house is excellent, coffee/refreshments promptly offered in the waiting area, the catering bar is spotlessly clean and well stocked.
03 June 2025
Easy drop off and Curtiss car ready
03 June 2025
Kept informed of required repairs and all done on warranty.
02 June 2025
Friendly staff
02 June 2025
Dealt with well
02 June 2025
See previous answer.
02 June 2025
Very satisfied
02 June 2025
Brilliant
02 June 2025
All jobs completed to high satisfaction and quickly.
02 June 2025
James who looked after me and Mark ( Michael ) at the front door were very kind and looked after me, whilst I waited for my Mot. They made sure I had tea/ coffee and refreshments. James rang to confirm the appointment and kept me informed of progress
01 June 2025
Cheryl at BMW Williams has been awesome She kept me informed about my car , helped me with paperwork and made everything look so easy Highly recommended
01 June 2025
Quick and reliable
01 June 2025
James did a great job as customer service rep.
31 May 2025
??????????
31 May 2025
The work was completed.
30 May 2025
Excellent service. MOT very good price.
30 May 2025
Car was returned on time
30 May 2025
Very efficient
30 May 2025
Knowledgeable agent, clear communication
29 May 2025
All personnel were welcoming and very polite but friendly.
29 May 2025
Was seen to straight away. Vehicle was ready on time and staff were very helpful
29 May 2025
As above
29 May 2025
Quick and efficient service
29 May 2025
Excellent service, especially from Cerys who went over and above to get my car back to me on the same day
27 May 2025
Staff were very helpful and friendly
27 May 2025
I was dealt with in a good friendly manner.
27 May 2025
Very satisfied, customer service was excellent and also cleaned my car which goes along way and service advisor was very knowledgeable and friendly
26 May 2025
Staff were great. Pleased with the setting be and quality. An offer of a how car when my car was being kept in overnight would have been great; but aware this seems to be something that is available like it used to be.
25 May 2025
Fast. Easy handover of vehicle and keys. Great communication with the department during the vehicles' passage through recall repair.
25 May 2025
What a change. I have never been made to feel so welcomed. The service representative was outstanding. Nothing was too much trouble. Just fantastic.
25 May 2025
Great service and kept informed at al times.
24 May 2025
All round great experience.
24 May 2025
Very helpful and knowledgeable.
24 May 2025
Found the experience very good, was treated very well by friendly and professional staff and I felt genuinely valued.. Excellent customer service, would definitely recommend !
23 May 2025
All good no problems
23 May 2025
This service was only brake fluid but every time I go to BMW you always get satisfaction from the staff
22 May 2025
Very professional from the pleasant guy at the door to picking my cleaned car up.
21 May 2025
Reliable staff, car was ready as planned.
20 May 2025
The job was done in the time frame that I was told
20 May 2025
From start to finish the repairs were done quickly
20 May 2025
Kept within time scales
20 May 2025
No problems
19 May 2025
Lovely people and facilities
19 May 2025
Very satisfied
18 May 2025
Service was very good, exceptional customer care from Cerys to sort out a major problem I had .
18 May 2025
My car had to go in for a recall. My contact on the service desk on the day was excellent.
18 May 2025
Good
18 May 2025
Very courteous staff and very happy with the work carried out
18 May 2025
Job on my car was done but it was a nightmare to pay on credit card you don't expect cash on day and couldn't use a family member credit card
17 May 2025
Due to above issue - Helen who helped me was extremely professional and friendly - a credit to BMW.
16 May 2025
Car was repaired and within the stated time
15 May 2025
Easy process from start to finish. Great staff. Very friendly.
15 May 2025
Great service at a reasonable price.
13 May 2025
Absolutley outstanding service James the advisor was outstanding
13 May 2025
James was very prompt with giving updates on when my car would be ready and was also very welcoming when I arrived at the service centre
13 May 2025
The service team are always amazing they greeted me personally and made me a lovely cuppa. Always polite and friendly but not cheesy just really nice people. I score the service department 10/10 Naseema was really helpful setting up my X6 plan. ??
13 May 2025
Helpful friendly staff
12 May 2025
Good customer service
12 May 2025
Shouldnt have to complain to get a replacement vehicle while a recall is being done
12 May 2025
All work completed on time
12 May 2025
The service team informed me what the car was in for and would contact me further if any additional work was needed.
12 May 2025
Excellent from start to finish
12 May 2025
Just a great service all round
11 May 2025
As above
11 May 2025
Very easy to book the car in, MOT, oil change and cabin filter Took a bit longer than expected, but shows the work was done throughly. Car returned without issue.
09 May 2025
I took the car elsewhere for a second opinion and they priced the job cheaper as they said a part that was decided was damaged in the initial inspection at Williams Liverpool was actually perfectly adequate.
07 May 2025
I dealt with a staff member Helen Hewitt who was professional, helpful & courteous. The cost of the service I was quoted was recorded on the screen when she booked me in & she recorded that the car was not to be washed.
07 May 2025
Attended to quickly, arranged car collection easily, given good advice
07 May 2025
I'd like to thank in particular James who did everything to make this easier
06 May 2025
AC has not been working since I got my car serviced. When I called to report, I am being told that I will get a call back. No update since the last 1 week.
06 May 2025
Helan was amazing as always
05 May 2025
All the work was carried out in a professional manner.
05 May 2025
Very satisfied. Georgia was extremely helpful, pleasant and knowledgeable.
03 May 2025
Car was inspected and MOTd in the timescale. I was sent a really helpful video showing results. 5 star service.
28 April 2025
The communication from Cery was perfect and the way I was looked after was 10 out of 10
28 April 2025
Drinks coffee on arrival ..great hospitality
26 April 2025
Yes happy with the service
25 April 2025
As per previous comment.
24 April 2025
Good communications and service excellent staff
24 April 2025
From booking my car in to the pick up after the completion of work was hassle free and straight forward.
23 April 2025
The process of arranging my car's last service was straightforward and without any difficulty. The lengthy wait for a service appointment, should I have wished to access a courtesy car, was the only negative aspect of my experience.
22 April 2025
Same as above the service from the reception is faultless, but I don't know exactly was is being done
21 April 2025
Complete satisfaction
20 April 2025
I then get an automated phone call days later. Despite my answers rating 1/10, nothing. Then an email saying how amazing the PERSONAL service is, however If I wasn't happy I was to email them before BMW asked for my opinion. Customer service, NONE.
20 April 2025
Only essential work carried out
20 April 2025
Easy to book. Pleasant and efficient staff.Work completed correctly and on time.
20 April 2025
The staff are pleasant and hospitable but the actual service is below average.
20 April 2025
Everything completely quickly and satisfactorily.
19 April 2025
Agreed certain prices for the service before booking, went there confirmed the price, went to work, returned to pick up the car, found that I needed to pay 3 times the original price because my service plan had changed months ago (no one knew about i
19 April 2025
Excellent as always from Williams
18 April 2025
BMW customer service is next level, all the staff are really friendly and go above and beyond to ensure your experience it top quality.
17 April 2025
Car was dropped off for a service with specific instructions for the car not to be washed and for my headlights to be looked at, as they appeared to be overly dipped. Neither of which was adhered to. I was contacted by a customer relations superviso
16 April 2025
Always a great service from when I bought my car off James in showroom to when I get service
16 April 2025
Like i said wasn't anything special Just the same service as any car garage ?????
15 April 2025
everthing was explained to me what the problem was with my car and it was resolved promtly
15 April 2025
I was looked after from entering the doors to having my car completed with full MOT and wonderful clean & vac!
14 April 2025
Was satisifed, certainly improved vs yrs prior. I wasn't however satisifed with my health check vid saying my front brake pads were 20% worn, when I literally changed them myself last week and the car hasn't even done 100 miles since, bit misleading
14 April 2025
Excellent service
13 April 2025
Thanks for your service
12 April 2025
Asked them to replace a bulb while car was on ramps as it was a dipped headlight which is behind the wheel arch and they told me they haven't got the time
12 April 2025
It was an easy and efficient experience.
12 April 2025
Over all good experience
12 April 2025
I have always been treated with the utmost kindness & respect by everyone at Williams Liverpool & their professionalism is second to none, all of which means a great deal to me.
11 April 2025
Service was undertaken on time and I was kept informed of progress throughout by Helen.
11 April 2025
Excellent
10 April 2025
Not the same color airbag
10 April 2025
Friendly staff.Job completed on schedule.
10 April 2025
Very friendly staff nice waiting area
10 April 2025
i trust williams completely
10 April 2025
Everything well explained and car returned in good clean condition
09 April 2025
Great staff but having to wait until after 5.20pm for the car to be finished is not ideal.
09 April 2025
James who dealt with my service was excellent, friendly and professional.
09 April 2025
Helen was great, professional and engaging gave me all the info I needed and was happy to answer any questions.
09 April 2025
Happy with the work completed
08 April 2025
Good service
08 April 2025
Helen was in touch with me from booking my service and finished up walking back to my car with me. Felt like I'd known her for years
08 April 2025
Car with the team for 7 hours for MOT/Service which seems excessive especially when not contacted regarding urgent issues to correct whilst in with yourselves. Window wiper not fixed as requested and told it was. Screen seal not reviewed.
07 April 2025
Marked down from 5 stars as previously my car has been ready within 3-4 hours after dropping it off. This time it was 6+ hours.
06 April 2025
I have given a 5 because the service provided was brilliant especially from the Carly who looked after me
06 April 2025
Every staff member was courteous and made me feel welcome.
05 April 2025
The service team, was so helpful to find me an appointment for my car, was due for MOT & service at the same time.
05 April 2025
Spot on
04 April 2025
Excellent service.
04 April 2025
Couldn't hear mechanics voice over noise of engine on video. No valet as promised. £100 voucher only spendable with BMW which is limited use
04 April 2025
Communication and updates excellent
04 April 2025
Issue sorted properly and fully explained to me.
04 April 2025
Car was sorted as was a recall job. Took over 24 months to arrange with yourselves which is poor Despite having my booking cancelled by you and my request for loan car ignored is why poor score given. BMW used to go above and beyond !
03 April 2025
I filled out a pre check in questionnaire and one pf the options was a valuation of my car. When collecting car i asked for this and was this can only be done by our sales team in another building. Why offer it if not available whilst work was done.
03 April 2025
Helen at the centre was very helpful and kept me updated on the progress of the service on my car
03 April 2025
Everything was great-only not given 5 stars due to value for money.
03 April 2025
I have the windscreen washer fixed but it does not work again after 1 week !!!
03 April 2025
Fault wasn't fixed Prop shaft donut was split but apparently not split enough ( which is ridiculous, if it's split , it's split and needs replacing???)
01 April 2025
Cerys was attentive and professional, great customer ssrvice??
31 March 2025
Courtesy car not booked. Waited hours before being told the appointed technician was not even on site and then told parts needed and to get taxi home. Called to speak with service manager; still waiting 3 weeks later
31 March 2025
Efficient service and the offer of breakfast was a nice touch
31 March 2025
Again, excellent customer service from the service advisor.
30 March 2025
Great efficient and friendly service
30 March 2025
Kept informed.
30 March 2025
Great service along with splendid advice for any problems with the service and with an added bonus of having the car cleaned before you get it back.
30 March 2025
Satisfied
30 March 2025
I am satisfied with the quality and speed of service.
30 March 2025
The repair shop had good parking and fairly easy to locate.
29 March 2025
It was excellent service from start to finish and Helen was fantastic kept me informed and very professional
29 March 2025
Easy process from drop off to pick up
29 March 2025
Job done within specified time frame.
29 March 2025
I called to book to Liverpool in January. Your team booked me to Bolton and then had to wait another 6 weeks to get a Liverpool booking.
29 March 2025
It was quicker than expected
29 March 2025
Georgia was dealing with my appointment this time. Georgia was very friendly and polite, and kept me up to date with my car's progress. Her attitude and professionalism is a credit to your business.
28 March 2025
Centre was great & easy to deal with. Was greeted by a friendly genteman upon arriving, was a nice personal touch. Helen looked after us & was really friendly & kept us informed with updates throughout the service & MOT, was grateful for her help
28 March 2025
Everything was perfect and Helen was so friendly and helpful.
28 March 2025
I was greeted by a friendly gentleman, who kindly helped me with the self check-in machine, and from before I arrived through to escorting me to my car following its service, Georgia was friendly and efficient. Thank you BMW.
26 March 2025
Very happy with this experience
26 March 2025
Was informed of what will happen Job completed within estimated time
26 March 2025
Helen was top class and gave outstanding support
26 March 2025
Good service
26 March 2025
Quick turnaround
26 March 2025
Appointment time adhered to. Prompt and efficient.
26 March 2025
Staff who dealt with my recall were very friendly.
26 March 2025
Cerys White- Made checking my car in seamless. Very welcoming.
25 March 2025
I sent email to service manager who assured me they would sort reimbursement.
25 March 2025
Good service. Thorough video of advisories. Good customer service from all.
25 March 2025
Customer service was friendly, professional, knowledgeable. Tyres were price matched too which I wasn't expecting so was happy about that. Front of house staff helpful and friendly.
25 March 2025
Carly was really helpful and courteous. The gentleman who greeted me (I am sorry I didn't catch his name) was really polite and helpful. All round really positive and friendly interactions with your team.
25 March 2025
Not too happy as the problem was not fully resolved. There was a charging flap issue - this was replaced but the flap was not attached properly. However team contacted me 2 days later for it to be corrected, requiring another visit
24 March 2025
Work completed to a very high standard and on time
24 March 2025
Excellent communication and Helen was fantastic
24 March 2025
Staff very professional and courteous, kept me informed of car status.
24 March 2025
Service was fast and easy. Staff were knowledgeable and friendly. 10/10
24 March 2025
Very satisfied
24 March 2025
I had 4x new tyres fitted by Halfords the day before. Bmw service stated they pressure checked the tyres. I reset the pressures on the vehicle and the back tyres were 2.3 and 2.7 and the front 2.5. When I got home I had to readjust the tyres myself.
24 March 2025
Was told 156 pound just to look at fault they caused appalling im heavily pregnant and we do not have that amount of money now my husband has to drive a car around without airbag potentially not working risking his life
24 March 2025
Streamline
24 March 2025
Charged £100 to diagnose a dead battery, even though the problem was displayed on the screen
24 March 2025
Good communication. Friendly/professional staff
24 March 2025
Service book not stamped despite repeated reminders, car not washed (it never is). But worst of all, a large oil patch being left on my drive when I returned from the service, BMW Williams Liverpool have been informed, haven't yet responded.
24 March 2025
Excellent
23 March 2025
The customer service, from the initial booking, to collecting my car on completion.
22 March 2025
Danielle on booking and Georgia on service were both very helpful and made booking and workshop visit stress free. I wasn't too happy with having to wait 4 weeks between problem diagnosis and then getting the car booked in to resolve it
22 March 2025
Pleasant and efficient
22 March 2025
Very good company
22 March 2025
Quick and efficient service to the car and done in the time specified. Brilliant
22 March 2025
Steering wheel not straight after the work
20 March 2025
We have always used BMW liverpool
20 March 2025
Very friendly, washing and hoovering the car was a nice touch
20 March 2025
Truly excellent service.
19 March 2025
Completely satisfied was kept totally up to date every step of the way as to what was happening with my car
19 March 2025
James kept trying to contact me (I was at work and didn't check messages / calls / personal emails) and managed to get my car ready for collection the next day despite my late call.
19 March 2025
Everything went to plan.
18 March 2025
The job was not done to my satisfaction and requests were ignored. However the inspection was thorough and very useful, though I then went elsewhere to have the work recommended completed, due to my annoyance.
18 March 2025
Just like to say Helen made the process so much easier she is a credit to your staff Regards Steve
18 March 2025
It was a recall issue but the service front of house was excellent as usual.
18 March 2025
Staff very welcoming and helpful.
17 March 2025
Good checks and information about vehicle. Don't know if airbag was changed or not - reason for recall.
17 March 2025
Professional and courteous staff. Facilities clean and welcoming.
17 March 2025
Helen was very helpful, patient and explained the repair clearly.
17 March 2025
Very satisfied with the service provided by all staff. Nice coffee too.
16 March 2025
Refer to previous answer
16 March 2025
Very efficient and helpful
16 March 2025
I believe the work for which car was recalled was completed satisfactorily. However, I was told the car will be washed but that wasn't the case. Just a minor blemish
15 March 2025
Overall good, but the coffee machine was broken
15 March 2025
No complaints with service or customer service I got
14 March 2025
As before...
14 March 2025
Williams and Helen gave great service and have kept me well updated. They also did the repair work itself for what looks like a reasonable fee. The largest cost was the part which is out of their hands.
13 March 2025
Fast reliable and reasonable
13 March 2025
Great service
13 March 2025
Everything when smoothly .
08 June 2025
Again the knowledge of Mark Jones and Razi sales executive were excellent. They took me through the whole process with ease and complete confidence on which car I chose .