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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Missed a fundamental defect, didn’t appear to know why the car was in. Sills appear to be low.

Service

Very good customer service

Service

Very professional job.

Service

Only issue was it wasn't explained to me that the service would take all day. I thought I could wait for the car. Had I realised this I would have chosen a day when a courtesy car was available.

Service

I received excellent service from Eric Pursglove.

Service

Essentially good service and customer care, but (relatively minor) mileage recording issues remain unresolved.

Service

Service was fine. Disappointed that the car was not cleaned as well inside . Boot was not vacuumed

Service

Without the receptionist issue this would have been completely satisfied.

Service

The service experience was top notch the only issue was length of time to do a repair which was over 4 days. However I am satisfied with the quality of the repair and did get my car back for my holiday trip due to Williams outstanding push.

Service

I have used BMW Williams for all of my requirements for the BMW vehicles I've owned from sales to service they have always been excellent, although I work in Chester, I go out of my way to use Williams BMW Liverpool.

Service

The car was recently in for new rear tyres, i was kept informed an given a good deal. As simple as tyres its good to be kept up to date

Service

Only blemish was that the invoice wasn't ready when I arrived to pickup my car which caused a slight delay

Service

On three occasions ( when I made the apppointmnet, the day before and when I dropped my car off), I asked for it to be ready by lunchtime and it was not. This was not due to an issue with the MOT but because the internal paperwork said 3.00pm

Service

As above - length of time to wait is a joke - plus not completed as you promised no clean and valet

Service

As detailed above. The presentation of the Service facility is excellent. It is not too far from the city centre so conveniently situated for most people. The car park has always been full and it's been difficult to find a space.

Service

Small wait in the morning to see a service rep, otherwise excellent service and communication.

Service

Friendly quick

Service

Polite staff, good service, regular updates and car always clean upon return.

Service

All issues fixed, great to deal with

Service

Reduced rate for mot

Service

always given an excellent service.

Service

Everything went smoothly

Service

The problem with my car was dealt with in a very professional & efficient manner.

Service

Stuart apologised for the error in the appointment and made sure everything was completed in time. He arranged a taxi and endured my car was clean and ready to drive away on time

Service

Just so simple to deal with and they let me know as soon as the car was ready

Service

Always good service

Service

It took 3 visits and 3 days of my own time (i.e. many, many hours) to resolve a very simple warranty claim.A simple verbal apology from a customer service representative, was the only thing proffered, for that inconvenience.See below for details.

Service

Service came in under budget and well done

Service

I couldn’t have asked for anything more. Great service and knowledgable staff.

Service

First £5 of taxi drop off was paid by Williams

Service

Vehicle was ready when I was told it would be by Eric which kept me fully informed of progress

Service

Completely satisfied with service

Service

Again great service. Easy to access the pall mall site and staff couldn't be more helpful.

Service

The service people are happy to help with any problems i have had with my car.

Service

had a problem with light failure which was dealt with speedily and efficiently

Service

They provide excellent service

Service

The work I asked for was carried out on my car to my full satisfaction.

Service

Nowhere to sit whilst waiting for service adviser. Just asked to stand in an open space. Rather unfriendly.

Service

After a little issues things were put right

Service

Got an early morning service time and waited while the work was carried out.Car was washed and cleaned.Excellent service

Service

Fast and efficient

Service

Good service.Poite,helpful staff.

Service

The car is running great

Service

Great service

Service

Staff all very helpful as always

Service

Friendly staff and timely service. The video health check is a nice touch

Service

All work completed, car valeted and delivered exactly on time.

Service

Job done when they said they would do it

Service

My car was booked if for a servicing and MOT on a Friday. The car was dropped off on Thursday, but because I arranged to collect the car on Saturday the service centre decided not to complete the work until Saturday. Not what we agreed.

Service

Very difficult to find somewhere to park and wasn’t informed the car was ready.

Service

Everything ran smoothly and as expected

Service

Everything went as smooth as possible

Service

The service was in fact a MOT but all went well and smoothly. I was contacted personally, as usual, to say the car was ready for collection at the agreed time.

Service

Very professional service team

Service

Dealt with efficiently, courteously and whilst service costs are quite expensive, you get what you pay for. I like to use BMW services to maintain the value of the car when I come to re-negotiate for a new vehicle.

Service

90 minute express service, took 3 hours. Was not impressed I had to wait for that long however service was good, staff very friendly and apologetic.

Service

Very helpful staff and car was ready when they said it would be

Service

As stated above everything was completed as required and on time.

Service

Attentive and informative staff

Service

From the range discussion of the vehicle and the planning of the interior, when I picked the vehicle up I was shown how to set the vehicle up which I found to be great. Shows the sales knew exactly what the customer would want

Sales

The personal touch at the dealership encourage me to return a week later and buy the same X5M for my wife.

Sales

We'll informed and extremely satisfied with all aspects

Sales

Experienced, well mannered and non pushy salesman - Martin Farrell (Liverpool)