Service and MOT completed on time

Went above and beyond to accommodate me under the circumstances.

Kept informed all the way

All problems were addressed and solved

Easy to make an appointment. Pre-appointment phonecall to confirm attendance. Dealt with quickly and courteously on arrival at the Service Dept. Service requirements were discussed and clarified. Work was done as requested & on time.

Fantastic service. The lady who dealt with the process was incredibly helpful and made the whole process really easy.

I took my problem to Eric. My drivers seat stitching had started to come apart. He was very helpful & organised a new seat cover & my seat looks brand new.

no issues

It's just a nice environment to be in while you wait. Free coffee and biscuits. I missed the £5 taxi contribution as I have used this in the past but never mind.

The problem was resolved

We have always been greeted by friendly and helpful staff. They send a film of what they are doing with your car so that you know.

Very efficient and professional staff

when i took the car in for its last service they did the mot without asking me i had not brought any money with me to pay for it as i didn't now it was being done so i had to walk home having paid 36000 pounds with bmw finance and had all the credit

Staff are fantastic.

Excellent

Very efficient service. All work completed in a timely manner. Car Nice and clean.

Excellent service from making first contact to final delivery of car after replacing a part

Tom Burgess at BMW Liverpool was first class.

Fabulous car but an amazing experience picking it up. The way car was presented and goodies to make it extra special, made it even more of an experience.

Friendly and efficient service

Fantastic! John went through everything and shows different styles of cars, what ones would be more practical and suitable for us, What would suit our needs best,