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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I had a very efficient and professionally delivered service and MOT.

Service

Polite staff. Quick turnaround and issue resolved

Service

Excellent

Service

Service completed on time. Sent images of pre approval issues. Works well as it saves time.

Service

Great customer service, particularly Laura on the service reception

Service

Excellent in every way.

Service

I had a problem with 1 of my tyres constantly losing pressure this was looked into and the mechanic came and explained what had gone wrong and rectified it.

Service

I have been coming to William's Liverpool for 50 years.. enough said ??

Service

The car is just one part of the William's experience their staff is the other, who I have found to be helpful and friendly.

Service

Eric the chap that took care of me was very helpful and nothing was to much trouble

Service

Problem was solved

Service

Complete satisfaction with staff

Service

Value for money

Service

VERY HAPPY WITH THE SLICK SERVICE AND HAPPY THAT MY CAR HAD BEEN CLEANED WHEN I COLLECTED IT.

Service

No complaints, great customer service

Service

Excellent service .

Service

The whole experience from booking the vehicle in, to collection was easy and hassle free. I was also given a reminder phone call the day before and given Paula's name to ask for when I arrived

Service

Very friendly and helpful.

Service

Quick and efficient Excellent communication.

Service

Service was excellent, price ended up cheaper than I'd expected, slight delay to expected timeframe but this was due to them cleaning my car, so no problem at all really!

Service

The day of my service was fine and the staff were all really great. However the service in the days prior was frustrating - my apt was changed from 8:30 to 10am ish with no explanation. Just a text with the new time minutes after confirming 8:30

Service

Mark was exemplary in his front of house role and he has now transformed the workshop approach to customer service from very good to simply excellent. Interesting that one young man can have such a positive effect on different teams.

Service

Collection and delivery service 1st class

Service

Quick and easy

Service

Good service, nice valet on car

Service

Very satisfied , Eric looked after me very well.

Service

Car was damaged whilst being serviced. That being said , the way BMW put things right was first class. Accidents happen but the way it was dealt with was superb.

Service

Car was dealt with promptly and efficiently

Service

Excellent service

Service

The service and faults were taken care of and the car was cleaned wonderfully.

Service

Booking was easy, Eric was attentive and experience just smooth (even during Covid)

Service

Very good service, quick and efficient. Very helpful team at the service centre and well looked after at all times. I waited for my car and the department was clean and welcoming, even with COVID restrictions in place.

Service

Everything was totally satisfactory ie the servicing work and the communication

Service

Booked in really quickly, car was fully checked over also & added bonus of being valeted too!

Service

Got car back all clean and tidy

Service

Warm welcome nice staff

Service

Very satisfied. I brought my car in for an MOT. I was looked after by Jamie in the service department. She was very courteous and personable. She kept me up to date with the progress of my car, and found a courtesy car in record time for me.

Service

Eric was great

Service

Very happy with the service given

Service

Did exactly what they said!! Well organised

Service

all conducted in good order

Service

No problems

Service

Very good, i like the information about my car service that i am given on the link in the text message

Service

Eric was very helpful in providing the competitive price for the tyres and got everything sorted in time.

Service

Was welcomed and got the impression everyone knew what they was talking about and was very helpful with no hassle.

Sales

The sales rep was excellent from the initial enquiry through to collection day.

Sales

Ian the salesman was extremely helpful and kept me informed right throughout the process

Sales

Nice and straight forward from start to finish

Sales

the whole team are welcoming and this creates a lovely atmosphere in the showroom

Sales

The normal interaction with sales staff was obviously curtailed by the Covid restrictions but everything was done professionally and with courtesy

Sales

Ian Thompson was very helpful informative and kept me updated on delivery of new vehicle

Sales

No complications and great communication

Sales

Relaxing atmosphere under difficult COVID-19 restrictions. Whole process was made easy

Sales

We were extremely satisfied with how Ian at Williams dealt with us while purchasing the car. His customer service skills were excellent