Loading...

ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No waiting around friendly and attentive service.

Service

Previously I gave my car for service to the same garage and they gave me the car with hardly any coolant in it. Fortunately I checked before driving the car off the garage and asked them to do the necessary.

Service

My MOT was done quickly, and at a very reasonable price and I was well pleased with that. I'd walked to look in the nearby Williams showroom and the service centre phoned me to say that my car was ready, which was appreciated. See comment above.

Service

Speedy efficient service with excellent video of vehicle examination

Service

No hassle

Service

Fixed car within reasonable time frame, waiting area pleasant and customers well looked after.

Service

Great staff, made welcome by the staff and enjoyed 2 cups of coffee while I waited. Just the high price of the service that I couldn't believe.

Service

Half hearted wash , would of Prefered it back dirty rather than smudged

Service

See above

Service

All work was carried out professionally

Service

Said and done exactly as promised.

Service

Asked if a cracked button on a switch which I had replaced on a previous car could be replaced under warranty,doesn't require the extortionate diagnostic check,also a receipt of the service was sent out with no stamp on the letter,so wasn't delivered

Service

To say the customer service was disgusting would be far to kind. Id be very happy to discus my experience if that option is available. my contact number is 07446079382.

Service

I booked my service online and had received a job number for the date/time that I reserved. when I arrived for my service it was on the system for a different date/time, luckily they could fit me in as I had travelled 25 mile.

Service

Job done quickly and well

Service

Williams has always tried y their very best to make customers feel welcomed and belonging.

Service

Nice welcome and good communication throughout.

Service

As above. Paula Hudson was charming, polite and very efficient.

Service

No complaints. Everything was professional, smooth and courteous. And I felt that I got a great deal !

Service

Just time

Service

Williams BMW Liverpool have always dealt with any servicing or repairs quickly and you are always kept up to date with progress

Service

My service provider, Paula, was very knowledgeable and Informative at all times.

Service

Would have been nice to get a valet considering it was a recall

Service

Car was not ready by agreed time. I say it appear in the car park and driven off for washing, while I was waiting. If the car was ready I would sooner have collected and go.

Service

I wanted the feed back that was promised and not provided

Service

Dealt with extremely well

Service

Delays

Service

not willing to help at all, did not fill up the adblue or the sreecn washer, did not fill the raditor correctly, required me to fill it up

Service

Quick and professional.

Service

When I bought the car it was ok felt like I did the calling back when it should be the dealer but overall a decent service

Service

The facility is great and the staff made me feel very welcome during each visit.

Service

My Service Advisor was Eric Pursglove who was very courteous and attentive to my needs. I have been coming to Williams since 1972 when I had a 2002Tii and now a Z4 s-drive 35i after 7 other BMW's and it has always been an excellent experience.

Service

Polite staff, efficient courteous/ friendly.

Service

This answer is for the service I received for my car. Not higher as I was told when booking in it was a 2 hour job but actually took 24 hours so I had to drag 2 babies back with me the next day to collect

Service

Although the car had been washed and was gleaming when I collected it, there was an oily mark on the centre console which I only noticed once I had arrived back home. I removed the oil marks using cleaning wipes and it came off easily enough.

Service

everything carried out as outlined by service dept

Service

Staff were first class, front desk man Mihai was helpful and polite, Tech Simon Rawsthorne very helpful and personable, informed me about work and the vehicle and clearly has a real appreciation of what customer service is all about. Excellent.

Service

The buying of your car is great but I find the after care side of BMW not great although the service department has greatly improved yet is still being let down by the

Service

See above , your service manager saved a completely dissatisfied answer

Service

Great service and car came back sparkling

Service

Waiting time. Had to wait 10 minutes before my call was connected to the service agent when booking the service. When collecting my vehicle, had to wait 10 minutes before a service agent was available to return my vehicle. Other than that, all OK.

Service

I was very well treated at Williams and am grateful and have no complaints

Service

Car was not ready when my wife was told it would be and also car has always been cleaned following previous visits but was not.

Service

Had to wait quite a while for my car to be cleaned after it was serviced.

Service

Pauls looked after me, I was late due to an accident (not me) causing delays. agreed time car would be ready m(2pm), Paula phoned bout 1.40pm, all sorted, car nice and clean

Service

as above - the initial salesman was very poor. However things improved markedly thereafter

Sales

I have not got my car yet

Sales

Wonderful very pleased with all aspects of the service and fully knowledgeable on sales. Liverpool

Sales

Most definitely 5 stars nothing was a problem

Sales

I was made to feel very important and valued. I really appreciated the high level of courtesy shown to me.it is rare these days.

Sales

Great service and felt completely looked after

Sales

Service given by salesman Brian

Sales

Looked after there customers as you arrived

Sales

Simple, easy and helpful throughout

Sales

Even on arrival the ladies at the front desk met you with a smile and made you very welcome