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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Paula was brilliant and very helpful.

Service

We were informed of what was happening throughout the day

Service

BMW have the most friendly helpfull staff I have come across.

Service

Nice greeting , on time , good customer interface !

Service

Staff are lovely there

Service

Very polite and helpful

Service

Service started on time and was completed at the promised time, almost to the minute!

Service

Looked after well ??

Service

nice and friendly, Paula was super

Service

Very easy and efficient

Service

Great service and speed

Service

Highlight for me was the day I collected my car and it was presented from behind a screen with nusic playing and flowers. I have had many expensive cars in the past, but this handover was exceptional.

Service

Friendly quick and completed fix

Service

Drop off was quick and easy and car was ready when promised.

Service

Great service

Service

As previous answer everything went smoothly

Service

Very friendly, knowledgeable staff. They are always polite and make you feel welcome. The car was valeted afterwards and was absolutely spotless. It was also completed in a timely and efficient manner.

Service

They carried out the agreed work well and promptly.

Service

Job done quickly with no hassle

Service

Great customer care

Service

Always feel a valued customer

Service

All went smoothly

Service

All jobs completed on time, even had an urgent recommendation picked up and this got authorised via Lex and works completed to brake discs and pads without me having to do a thing.

Service

Do a good job

Service

Was first told that my car would be in the service centre for 5 hours, despite the recall letter stating it would take 2 hours. Eric made sure my car was sorted in 2 hours.

Service

Car looks fantastic nice and clean after service .

Service

The service advisor (Eric Pursglove) was excellent as usual. All work carried out as agreed and on time by the technician, Alan Corish.

Service

No issues at all with experience. Excellent.

Service

Everything went to plan with good communication and no surprises

Service

No problems ,what needed doing was done and on time

Service

Great waiting room with coffee facilities and job done in time stated

Service

Clear Information given in an open and honest way from the service staff

Service

top people

Service

The fault was found and remedied with no complications.

Service

Easy service to use

Service

v,good with everythinl

Service

I have given this because the service is ecellent as I have previously stated above

Service

Lyndsey looked after me very well warm welcome and ensured I was happy with everything

Service

Very satisfied especially as I was given an electric courtesy car

Service

I was impressed with your service

Service

Explained what was going to be done to the car gave us an estimate of how long the job would take we went for a walk came back and the car was waiting very impressed.

Service

While waiting for my BMW to be serviced I enjoyed the lovely seating area along with a fridge full of complementary drinks plus a coffee machine.

Service

Process was easy and they even hoovered my mats :)

Service

After servicing the car they also washed an hoovered it

Service

All was done on time with no delays

Service

Very helpful staff and prompt service

Service

Easy and prompt communication with the engineer Jamie

Service

As above plus complementary oil top up

Service

Work carried out on time

Service

They cleaned my car during service

Service

Service and MOT was completed very quickly and efficiently

Service

Friendly staff and a nice environment

Service

All work completed on time as arranged.

Service

booked in for a first oil service I was given a convenient date, the garage were able to address a boot opening issue & update the sat nav at the same time. Car was ready by noon as promised all issues addressed & washed.

Service

Tha fault was rectified and the car handed back as promised, the only downside was the rear compartment shelf had not been rturned to its correct position

Service

Can't fault the service provided

Service

Staff very friendly Greeted politely and with respect Informed when car was ready

Service

Even though I had been given new tires literally 3 days before, they spotted we needed new brakes and did these straight away very happy!

Service

Great service

Service

Timely & accommodating.

Service

I was received very well by mr pursglove at the service department he was very pleasant and explained everything to me about the service My car was given back to me lovely and clean and I went away happy.

Service

Friendly and efficient staff. Service well done. Clear communications at each stage (on phone and in-store).

Service

The overall experience and knowledge.

Service

Car had a puncher,unrepairable,supplied new tyre and fitted in the hour.

Service

Eric Pursglove was extremely helpful with excellent customer service skills

Service

At all times the staff were extremely helpful and efficient and the service was completed in the time stated.

Service

Always welcoming service from eric (Liverpool). Full updates and explanations of work completed.

Service

The MOT was done on time and treated very courteously

Service

I was kept informed at every stage of my service.

Service

Paula from the service team was excellent

Service

Car was fixed within notified time and kept me up to date

Service

Just got on with the job in hand fast time

Service

Very happy with the service quality

Service

This was not a service only an MOT test,but previous service visits , no problems!

Service

No issues

Service

Impeccable service, Lindsay and Adrian are brilliant. Keep up the good work.

Service

Paula was simply amazing, her customer service is second to none, highly recommended.

Service

Quick and easy to book and went really smoothly

Service

All service personnel greeted us with enthusiasm even to apologise for not being able to offer us a drink

Service

Really great customer service from Jame in the servicing team and Paul Beddow in the technician team Liverpool.

Service

Was done in the fast lane so no wasted time for return of the car

Service

Quick and simple, Brill!!

Service

My car was in and out!

Service

Very easy to use

Service

Very efficient

Service

Customer service is exceptional

Service

I aways find the staff so helpful and polite and Lynsey answer all my questions and kept me informed.

Service

Right from the warmest welcome from a gentleman at the door (I never caught his name and I'm kicking myself for that) right through to the quality service delivered by Abbie who was dealing with my queries everything was 5+/5

Service

Everything done exactly as promised by Eric

Service

Best

Service

Very satisfied. Communication at all stages was great.

Service

The issue I had with my vehicle I was worried would not be resolved but was

Service

Lovely people to talking to

Service

Booking is easy, staff are friendly and explain everything without overloading you

Service

jamie was a pleasure to deal with . i would highly recommend williams

Service

Eric the BMW associate who dealt with me was extremely helpful and knowledgeable.

Service

The service staff that dealt with my vehicle was excellent from finding the fault to fixing it

Service

Usual friendly knowledgeable staff

Service

Good service at the quoted price. I knocked down slightly as had to wait 10-15 minutes on arrival time as a queue going out the door.

Service

Again, great service with smiles

Service

Excellent

Service

all good from start to finish reception staff great

Service

Just no nonsense straight to solutions lovely the way I like it

Service

Liverpool Centre were very good thanks

Service

Agreed the time to bring the car in and it was ready at the agreed time.

Service

Confirmation message sent. Clean Covid aware environment. Didn't keep my car for long and when I collected the car it had been cleaned inside and out.

Service

Reception and follow up great customer focused service

Service

I was given an appointment for a tyre change in two days, and the job was completed in half an hour.

Service

Staff great

Service

Paula great

Service

Fantastic service.

Service

The car was in and out within the time stated.

Service

Very satisfied with the overall experience.

Service

Because everything is just been perfect! Top service, very professional.

Service

I received the exact service i expected from BMW. Top class

Service

I was given a choice of day when I could collect my car. When I arrived at the showroom my car was ready and in a one condition. Yes again Scott Parker went over and beyond.

Sales

Brilliant

Sales

We got the best car and best deal for us. All made very easy by a superb team.

Sales

No problems between car handover to new mobility car

Sales

Like I said previous outstanding service

Sales

Knowledgeable and friendly staff. Excellent communications and understanding of what I required

Sales

Service was great from start to finish

Sales

Really helpfull sales person, outstanding support and knowing everything about the product range

Sales

Excellent in all aspects

Sales

John supported me all along the way, he answered all question, had so much patience. He was quite calm and polite.

Sales

Very easy looked after very well indeed

Sales

Was kept informed at all times John Fergerson was amazing.

Sales

Great service

Sales

Again, efficient, professional and friendly service from Brian, he's a real star!

Sales

Great service from being met at reception through to collecting the car. Our Sales Manager John Ferguson at the Liverpool Centre was first class and delivered a professional and excellent service.

Sales

Well presented and plenty of time to make decisions no pressure

Sales

Fantastic no worries

Sales

As above no problems