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Did what they were supposed to do.
No fuss. Everything organised, and resolved, quickly.
Fast and efficient
Lack of information about what and why my car was in for a recall. I was told bmw would be in touch which hasn't happened. I thought there may have been a detailed report on my car on any issues if it had them or not
One of the warning indicators had not been set which caused a 30 minute delay before handover and the inside of the car ( windows ) had not been cleaned .
Difficulty with phone calls being transferred, took much longer than it should to book in or find out if car was ready. No longer fabulous customer service. No car vacuum or wash.
Prompt and attentive service given
Again, staff related, and no car was arranged as promised. Did rectify to be fair
Oil change done I think (no invoice provided - lady who served me said she would email this to me I'm still waiting) but next service interval changed on CBS schedule. No knowledge over CBS requirements or actual service requirements,
Great staff, clean & tidy atmosphere
car was in for mot, brake service and warranty check, was a few issues I had but was told that the technician couldn't find any problems, I then was given the option to take the car out with Craig the technician and he noticed the fault immediately
Staff at Williams BMW were all helpful and considerate. Repair carried out promptly and efficiently.
Booking the service was trouble free and I was given an expected time that the car would be ready. I received a call when the car was available to pick up along with a video of the car's status.
sals was good having had several cars before
I was dealt with efficiently
Damage to vehicle when picked it up
After my service .the car is still saying needs service a week later a new message has come up saying add blu contact your service provider which I did yesterday I was told someone would ring me in the next hour 24 hours later I am still waiting!!!!!
Having finally managed to get a date for my car to be looked at my check in experience was OK although when I described the issue I was told that it was a common fault. Why isn't this a fault that BMW are proactively trying to fix?
My only criticism was that having phoned to check when my car would be ready when I arrived, at the agreed time, to collect it I had to wait for more than 30 minutes because it was still being cleaned.
I recieved excellent servive throughout
Great service as always, had a nice area to wait in.
Had to argue the case for why I shouldn't have to pay AGAIN for an air con re-gas. Made to feel like you were doing me a favour by doing it this time for free. This is a 2 year old car, not a 10 year old car.
Again the lady who dealt with me no customer service experience at all
One can always rely on them to do a good job when servicing the car.1?
The car was to be returned to me around 4pm - but it did not until 5.30pm!
Friendliness and courteous attitude of staff
Called to collect car and vehicle not valeted when I arrived. This is the third time this has happened with different vehicles.
It was very good except that I had requested a taxi to town and had to wait over half an hour. This made things very difficult for me. Had I known about this potential problem in advance I would have made alternative arrangements.
Standing outside for a 8am appointment Long wait once inside Long wait on collection
I did not receive a good service like previous times, the lady at the desk (Abbie Dibbert) who dealt with my service was not very friendly nor helpful. Plus I did not receive a video sent to my email about my service from the mechanic.
I could not get a service date less than three weeks ahead when I rang to book.
Service and MOT completed in time.
Valeting with MOT and service was excellent about until few yes ago but sadly declined more recently
Customer services arranged for a refund of £85 over a complaint with connected drive. They asked William's Liverpool to issue the cheque. 1 month later and after 22 phone calls the cheque finally arrived. Lied to several times over postage.
Service to car was quick and car available to pick up same day, even with a valet!
You kept me well informed about how things where going.
Car collected as promised and returned after service. Pleasant and courteous staff
job carried out speedily
The car did take a while to be repaired but I was made well aware of the situation, I did think the car would have been cleaned before it was returned as it had been over a month
Did what was asked and explained everything fully. Very friendly and helpful
No courtesy car, even though requested on, car was not washed or hoovered, no investigation into noise reported, lied to by the person who served me who told me the car had been on an extended road test, the car hadn't done a mile since the service..
Good service from Eric at reception. Good communication.
Not happy with the service
The overall service from the moment you walk into the service centre in pall mall is appalling considering the status BMW has worldwide. You get pointed over to an empty desk at the far side of the room and told to wait for someone to be free. After
I had told Williams that I needed my car back by 14.30 as I had to pick my kids up at 15.00 and I got my car back just it time but when I started it up the service reminder came on plus a brake fluid warning light. Which is very poor.
'Service' experience! Checking in my car for service was satisfactory and the service went ahead as expected.
Left work 30mins early to pick up my car and was sat waiting for 30mins for someone to take my payment and give me my keys, lead me back to my car that was supposedly washed and hoovered and it was not in the slightest, came back dirtier inside & out
No issues whatsoever
Fast track service while you wait is great. Staff offered hot drinks, refreshments and WiFi while you wait.
Friendly and excellent customer services who put the customer and their needs first
Tom Burgess and Dave Farrall where great, felt they done everything they could to make the buying and delivery of the car run as smooth as possible
Excellent and friendly staff and facilities at the dealership
Great service great salesman . And nice coffee.
Friendly staff throughout, who are there for the customer and not just 'a sale'. they want to make sure they represent Williams the best they can.
Great car ready when they said it would be first class customer service
Had nothing but good things to say about BMW Liverpool
The sales personnel were extremely helpful. I was taken on a test drive and told about the different functions on the car. John sorted and went through the media control etc with me . I can't praise John enough. He is the only sales personnel to hav
Was kept updated by John
Marty was great very helpful and knowledgeable and the little bear was a cute surprise
The sales representative was very welcoming and approachable, as were other staff, and the premises feel very premium and professional. The processes to buy the car were too manual/paper-based. All the transactional activities need to be digital.
From order to hand over was 5 star
amazing experience from start to finish. Ian Thomson really looked after us, helped us make an informed decision what was best for our needs. very professional, friendly, felt at ease throughout
Davis Farrell was extremely helpful and courteous and kept me well informed all through the process, making the purchase a total joy
John Ferguson was so helpful and informative
The sales team provide a calm and relaxed approach to every aspect of the purchase experience. Buying a new car is made to be a pleasurable experience. This is led by the approach of the sales person John Ferguson.
Updated constantly with procedures and paper work a very pleasant experience taking delivery of my car
I would give more if I could. Smooth from beginning to end
Service and communications flawless throughout.
I was kept informed of my late delivery and I was kept up to date everything I needed to no
We were treated extremely well at Liverpool's BMW Centre and the experience overall was very positive. Aaron, Ian & Tom were all brilliant and very patient!
After a slightly stormy start, all has gone very well
Purchased a car on motability and after visiting other showrooms BMW were the only ones to take the time out to go through the options with us
The salesman John was first class and the reason I came to Williams
As above, and I would like to reiterate my thanks to John Ferguson for all his help and advice when selecting which car would be most suitable for my needs. Also for keeping me updated from the initial point of contact to collection of the car.
Third car from WIlliams
Charlotte White was incredibly professional and extremely courteous in all her dealings with us
Made to feel very special at each visit..
Everything regarding the spec and purchase of the car was clearly explained, and the whole process went very smoothly. The car was delivered on time and the controls and operation of the auto box system was clearly explained.
Charlotte, my salesperson is just a warm, lovely lady who welcomed me like a friend although professional with it, explaining all I neeed to know.
There was a delay in delivery of the car and it came with a low fuel level.
very basic instruction on using functions
Very informative and great customer service
Williams Liverpool made us feel welcome and valuable customers from minute one. Exceptional customer service! Lydia Connell was with us throughout the process with regular calls and communication, as was Paul Hayles. Everybody at Williams, excellent
I'm very satisfied was all and would buy from BMW again.
100% and to make it very special ... It was our daughters birthday and she received a teddy from the store. A nice touch the manager coming over to us and thanking us for our business.