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Please see above and the car had to be recalled.
Cannot get through to speak with someone my issue is kit servicing nd not purchase it falls between and because I cannot get anyone to show interest as it's about after sales care. I want the car working as it should and someone to care.
Pick my car up and dropped it back off all washed.
Waited in the shop for 45mins before getting seen too
If I could give 0 stars I would. There are not enough characters in this box to allow me to explain the issues in full. Very disappointed with the attitude of the staff and no ability to take ownership whatsoever. Disgraceful.
Didnt resolve problem first time.
great service and very convenient
Only criticism was delay in checking vehicle in for service.
I had booked in for a service and a wheel replacement, the wheel replacement didn't happen. I wasn't contacted at all during the two days the car was in for the service.
First time any dealer has offered a end of warranty check, would like you to know though, the limiter still comes on without me touching it.
Nothing more could have been done
Poor customer care at the service desk. Made to feel I was an inconvenience. And was asked the same questions by a number of unfriendly staff. I also went on to buy a new vehicle from the showroom staff on the same day who could not do enough .
Other than the issues above the experience was acceptable. There were service issues on the day leading to queues however I was not offered a seat / drink
My car was handed back to me with a flat tyre requiring a repair and with warning lights on the information panel which were not there when I left the car in the morning. the service agent said they had found a nail in the tyre while doing the MOT.
I stressed the car needed to be ready for 3pm. I didn't actually get it back until 4.30pm after numerous requests. The service light was not removed, the fob battery was not replaced and the heater not looked at. Excuse / responses to each was poor.
Haven't been in recently???
I found the team very helpful and explained things clearly.
Never received a text messsge the day before my service and the receptionist said we should have received one.
Car was services, cleaned and ready for almost as soon as I arrived back after work!
Wasn't faultless so couldn't give 5:5
I don't actually know what work was done as the service rep didn't bother to wait around to inform us nor did he bother to call back when I left a message
Car now running great, clean on return. "very satisfied" due to Adblu top up quoted at £1/litre (as I paid in Wakefield BMW recently). So a bill for £57 was most unwelcome for 4 litres. Excuse? "don't know why labour not included". V. unimpressed.
The service was ok but having asked for tyre pressures to be checked I found them to have been deflated and had to inflate all 4 tyres myself to the correct settings
Helpful staff, informative and punctual
My request that a replacement reversing light bulb (which I supplied) be fitted was ignored, although the request had been noted on the jobsheet.
Recievedca video via email of my car but it wasn't my car When I rang receptionist quite brisk still waiting for a response 1 week later
Car serviced well. Taxi ordered to take me to work, after a three quarter of an hour wait I gave up and left the service department. I stopped a taxi on the road outside.
All areas provided excellent service
See answer above this has happened before and also to my girlfriend who has a mini 2 weeks before
The dropping off and collecting of car was tedious with quite a wait. It seems jobs are allocated to certain staff and only they can check you in. I was told to 'stand' in a queue when picking car up, it was like waiting for a bus...not ideal!
Nightmare from start to finish the money I paid and with it being bmw I expect a better service!! No one in there running the place or to complain to!! Wasted weeks of my time and ended up with damage on my car that it never when in with!!
Liverpool wasn't the problem is was Williams Manchester.
Car ready when said it would be. Watched video from guy that serviced the car, very informative and nice touch Also car was looking brand new after being valeted
Because of the overall experience
Staff were helpful and polite and my car was ready on time.
Sorted the car out and had it back to me as soon as they could
The team were efficient and friendly, Jamie was really helpful. There was a small delay in proceedings, but I did receive compensation for this. Overall, a very good experience.
Williams Liverpool are easy to deal with and keep me fully informed of progress with my vehicle, I would like to be given an overview of the work carried out which is sometimes lacking once they are aware it is a Lex vehicle.
All done at the price quoted. Took a little longer than expected but this wasn't an inconvenience to me on that day.
My alphabet lease 530e suffered a puncture to the run flat tyre. My car was off the road for three days. It took two trips to BMW Liverpool to finally have a new tyre fitted. This is not acceptable for basically a punctured tyre.
I expected a call back on the status of my car, especially when the work was not completed on the day it was supposed to be completed. I had to turn up at the site to find my car would not be ready until the next day.
I elected to wait for the vehicle service. When I checked in the agent wrote "WAITING" on the work order. 30 mins after the car was promised I chased it up and was told "didn't know you were waiting".
Extreme difficulty in booking my car in for service - it took hours to speak with Service Reception !
The score would have been higher, however there apppears to be a problem with the video I was supposed to receive. I have still NOT received it , although the staff said It had been sent. This is the first problem with video or emails from BMW
Qualified and experienced staff plus a wonderful valet clean
I was dealt with in a polite way and the staff were efficient and attentive to my requests
disappointed only in the wait for completion; I delivered my car at 7.45am and agreed a pick up at 4pm. I had a call at about this time saying it would be ready at 5pm. I arrived at 5pm but was told my car was not ready; finally ready at 5.30
Friendly service and very helpful to my Disabilty
No complaints at all
The people always make me feel like I am doing them a favour by bringing my car to them. One time they said they had no record of my booking despite me having spoken to the service team and been given an allocated time. I don't feel a valued customer
Efficient service provided
Car went in to have the windscreen wiper fixed for the second time after the first time the windscreen wiper was bent to adhere tothe windscreen car came back making a funny noice second time fitted new wiper then first fault not addering to screen
I felt I was in good hands with Williams and they couldn't have been more professional
The whole experience ran very smoothly. Staff, facilities all excellent.
The ladies at the repair section where I booked my car in were very helpful and efficient, also Rui Santos was very good keeping me informed on the progress of my car, which was returned to me at the time promised.
Emails and calls are not replied or returned promptly or at all at times.
Overall the service was completed, but the while you wait time stated was not accurate and it took much longer for the service to be undertaken. Also simple other work needed would not be undertaken.
Great customer service
Having to sit around unnecessarily - see above
Poor communication, job not scheduled correctly, poor service when collecting car, still waiting for service manager to call after making complaint
As per question 1.
Booked car in for service at 0900Hrs and left the car, when I phoned at 1200hrs the service had not started.
Unacceptable delay in replacing a spare part. Staff unhelpful. Plastic parts left unrepkaced in footwell when car collected.
I have received a very poor experience from BMW Liverpool, and what I can only explain as the most shocking level of incompetence I have ever endured. Every level of this garage is appalling, from the ladies on reception all the way to the manager.
Despite dropping the car off very early in the morning and leaving all day while I am in work, on both occasions so far I have had to wait over an hour before my car is ready.
Liverpool 'Williams' maintenance / service depot is always welcoming, clean and warm. The lady on reception is really nice and friendly and will offer you a nice cup of coffee etc. Customers really like this indication of quality of service.
Satnav was not activated and still isn't despite numerous attempts to try and get BMW Liverpool to sort it out.
All handled very professionally - do drama. Nothing else to say - as it should be.
Over a week after collecting my new car I am STILL awaiting the balance of the settlement due to me and the finance company have not received their's either.
Connor the salesman was excellent- informative, helpful and friendly, worked hard to get me the car I wanted with a great specification. Emilia the tech. Genius made sure I knew how to use everything.
sorry for the late responce, myself and Gary in serivce have contacted the dealership ( Knights of Staffordshire ) they kept ignoring our emails and phone calls but we have contacted BMW directly and we have ordered a new NAV CODE to be installed.
The customer service was good but I did feel I had to chase Williams for an update on more than one occasion.
Amazing experience from Lydia, she done everything to make sure I got the right car for me and made picking up my new car exciting and special :)
Very Happy with the experience
Friendly, knowledgeable and carefully confirm customer full requirements. Explaining all mechanisms and features of the vehicle
Aaron was very professional and knowledgeable answering all of our questions and queries to put our mind at rest. Aaron was friendly yet professional and we didn't feel pressured to buy at all. We didn't experience the 'hard sell' that we found with
Excellent service all round
when we called for an update of when the car would arrive they couldn't give us a definite date due to "issues of damage and the delivery wagons not delivering during the night !" which I thought was a bit strange.
Treated very welcoming by staff
Fantastic service from start to finish. The best BMW dealership Ive been too.Many Thanks to Shaun, Ian, & Martin ????
No problems experienced
Aaron and his colleagues were really helpful and explained everything really clearly.
Swift , friendly, professional service
Martin Welsh Sales EXecutive at Williams Liverpool was excellent. He was very helpful, explained the various options open to me very clearly and allowed me to make my choice. His approach felt honest and genuine.
Faultless is the only word to describe the customer service I received.
The sale person who i dealt with worth all the recommendations i would be happy to offer the service to every body i had from her its been very pleasant
We were dealt with in a highly professional & courteous manner. Mum and I were never left sitting waiting John introduced himself when we arrived and let us know when he would be with us if he was with another customer.
Delays in getting a car - took too long.
Always kept informed on the build of my car, my sales advisor was Charlotte White and she is a credit to Williams Liverpool