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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Although I wasn't able to collect my car on the the day I brought it in I was given ample notice of this delay.

Service

Happy

Service

As above for the previous question

Service

Efficient and caring

Service

Great service.

Service

Great staff.

Service

Speed of service.

Service

Very efficient

Service

N/A

Service

Excellent service

Service

Staff friendly kept me informedof what was happening.

Service

Very good process for booking in and collecting my vehicle. Felt safe, relaxed and organised which is challenging in the current climate. As usual, the customers service was excellent on the day...no drop in standards at all - well done BMW Team !

Service

Good service personnel and receptionist are quite helpful

Service

Satisfied with the work done. Plus clean car wen I picked it up

Service

Good service

Service

Smooth and efficient service. The service advisor (Eric) was and always has been polite, friendly and informative.

Service

Fulfilled all aspects what needed doing on my car

Service

Excellent service

Service

The friendly nature in which the staff member dealt with my problem.

Service

Good service and fast

Service

car was ready when they said it would be while i waited

Service

From booking to delivery and through to collection, all interaction had the highest customer service standards. The personnel I dealt on the telephone and onsite were very pleasant to deal with and Eric was very helpful in his communicating progress.

Service

Identifying other problems to ensure my vehicle is optimized.

Service

Jackie was super friendly and polite. Ease of booking straight forward and kept up to date on progress.

Service

service completed on time and polite staff

Service

As above

Service

Quick, easy and was kept up to date!

Service

No problems, drop off and collection times as arranged.

Service

It was very easy to arrange and complete.

Service

They seemed to have sorted the booking/system answering phone out. On the day they were also great.

Service

No issues Easy to contact and arrange Dealt with swiftly at the centre Good communication

Service

Car was booked in easy. I was given an explanation of work carried out and polite staff.

Service

New service rep only started a month ago he said , very efficient and solved all my issues .

Service

Never have any issues. Always friendly and approachable, via phone obviously.

Service

Friendly and skilled staff

Service

The care and attention to detail were evident when I received a video to show my car and talk me through what had been checked and my car had been cleaned when I collected it

Service

No complaints even during Covit restrictions

Service

The staff are very friendly, in particular Paula and Eric, who are always very helpful.

Service

Quick easy hassle free booking drop off / pick up I was given a lovely curtesy car while mine was in excellent service

Service

Comfortable environment

Service

Advisor was eexcellent

Service

As first colum

Service

Again, great experience and felt truly values as a customer

Service

Paula dealt with my booking,extremely helpful and professional.

Service

See my above comments

Service

As above

Service

Very quick and efficient in dealing with my car recall

Service

Friendly

Service

I dropped the car off it was done within two hours, they run slightly over and the offered money off for this inconvenience. The car returned to me spotless which I did not expect to have had a mini valley offered to me!

Service

Customer service Expert knowledge

Service

Done in a timely manner.

Service

all very good

Service

Great service by Eric. Clear communication and a very smooth experience.

Service

Good friendly prompt service from Paula

Service

Kept well informed

Service

Staff knowledgable and always helpful

Service

Was not a service was a recall but everything handled very well

Service

Got a lovely curtesy car and my car was returned cleaned.

Service

As above

Service

Ive got no complaints. Staff were friendly and eager to help.

Service

The service exceeded my expectations

Service

MY CAR DRIVES LIKE A DREAM AFTER THAT MUCH NEEDED SERVICE.

Service

I was in twice recently, for a service and for new brakepads and both experiences were quick and efficient

Service

Steven from day one as been excellent, professional, understanding and overall been fantastic. Even after sales he's been helpful. A great asset to your team!

Service

Eric took a personal interest in the process and gave me an accurate account of what work was due to be undertaken. The vehicle was promptly serviced and also valeted in time for pickup.

Service

The lady was very helpful and friendly which makes the experience so much easier

Service

Again first class service.

Service

I had a very efficient and professionally delivered service and MOT.

Service

Excellent

Service

Polite staff. Quick turnaround and issue resolved

Service

Service completed on time. Sent images of pre approval issues. Works well as it saves time.

Service

Great customer service, particularly Laura on the service reception

Service

Excellent in every way.

Service

I have been coming to William's Liverpool for 50 years.. enough said ??

Service

I had a problem with 1 of my tyres constantly losing pressure this was looked into and the mechanic came and explained what had gone wrong and rectified it.

Service

The car is just one part of the William's experience their staff is the other, who I have found to be helpful and friendly.

Service

Problem was solved

Service

Complete satisfaction with staff

Service

Eric the chap that took care of me was very helpful and nothing was to much trouble

Service

Value for money

Service

Raazi was fantastic and extremely helpful in arranging for my car purchase.

Sales

Minor issues sorted promptly, no complaints.

Sales

Fast, easy professional service

Sales

really competent friendly sales staff

Sales

Car was ready. Understand due to Covid a sit in demo wasn't allowed however, I had the opportunity to sit in and have a play for 5 to 10 mins and then a socially distanced Q&A which allowed me to clarify anything I was unsure of.

Sales

Very satisfied. Brian kept me up-to-date where the car was during its production and gave clear instructions on the day of purchase/collection.

Sales

Although the showroom was closed due to the covid restrictions, the handover was very good.

Sales

Again smooth worry free order and great communication from person representing your dealership

Sales

Brilliant service

Sales

Friendly customer service.

Sales

Great service

Sales

Ian Thompson is a credit to your company.

Sales

Would have been nice to get the full experience in the showroom with my new car but it can't be helped with the lockdown, still was happy to get my car now rather than later so it gives me time to get used to the car

Sales

Everything that BMW did for us was faultless

Sales

The sales rep was excellent and deserves credit for the way he treated us under the circumstances with Covid etc

Sales

I spoke with john Ferguson about the new 420i m sport which i had in mind as my next car, he listened carefully to what i had in mind as regards the speck i was looking for, i ordered and took delivery of my new 420i m sport in December 31st

Sales

Was welcomed and got the impression everyone knew what they was talking about and was very helpful with no hassle.

Sales

The sales rep was excellent from the initial enquiry through to collection day.

Sales

Nice and straight forward from start to finish

Sales

Ian the salesman was extremely helpful and kept me informed right throughout the process

Sales

the whole team are welcoming and this creates a lovely atmosphere in the showroom

Sales

The normal interaction with sales staff was obviously curtailed by the Covid restrictions but everything was done professionally and with courtesy

Sales

Ian Thompson was very helpful informative and kept me updated on delivery of new vehicle