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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Overall the service was completed, but the ‘while you wait’ time stated was not accurate and it took much longer for the service to be undertaken. Also simple other work needed would not be undertaken.

Service

Emails and calls are not replied or returned promptly or at all at times.

Service

Great customer service

Service

Having to sit around unnecessarily - see above

Service

Poor communication, job not scheduled correctly, poor service when collecting car, still waiting for service manager to call after making complaint

Service

As per question 1.

Service

Booked car in for service at 0900Hrs and left the car, when I phoned at 1200hrs the service had not started.

Service

Unacceptable delay in replacing a spare part. Staff unhelpful. Plastic parts left unrepkaced in footwell when car collected.

Service

Despite dropping the car off very early in the morning and leaving all day while I am in work, on both occasions so far I have had to wait over an hour before my car is ready.

Service

I have received a very poor experience from BMW Liverpool, and what I can only explain as the most shocking level of incompetence I have ever endured. Every level of this garage is appalling, from the ladies on reception all the way to the manager.

Service

Liverpool 'Williams' maintenance / service depot is always welcoming, clean and warm. The lady on reception is really nice and friendly and will offer you a nice cup of coffee etc. Customers really like this indication of quality of service.

Service

No issues whatsoever great guys at Williams.

Service

car was serviced on time and washed/valeted

Service

Thought it was very expensive for brake pads

Service

I cannot fault my experiences at Williams Liverpool.

Service

Very good

Service

Good customer service from start to finish. Always informed of any issues or delays to make the whole process run smooth.

Service

It took a long time to be seen, they had to carry out known work that took a longer time than I expected, the service dept. knew this has to be done. The processes of finding a place to pack is a complete joke.

Service

Great Customer service from Eric and a good job by the technican

Service

Didn’t get any feedback on my car service that day ..don’t know when next one is due, how brakes / tyres ect are just everything was fine previously tyre depth break wear ect has been explained

Service

Just polite staff

Service

Very satisfied

Service

Usually they clean car inside out but this time untouched!

Service

Although the gentleman who dealt with my service was fantastic and tried to explain the difference in price, it still doesn't sit well with me that I'm quoted one price on the Website for service, and then told I have to pay more when I arrive.

Service

The welcoming staff are fabulous....getting through on the phone and getting a satisfactory appointment never fail to disappoint

Service

Without doubt the best experience I've had from a BMW main dealer. Jamie the service adviser couldn't do enough for me. Outstanding customer care..

Service

excellent service

Service

As stated above. The technician didn't fix the problem which was a poorly fitted tyre pressure monitor and chose to blame alloy protectors instead. The problem got fixed externally to the BMW service dept

Service

Good service

Service

Quick and easy to have service completed. Car cleaned.

Service

They always do an excellent job

Service

Very friendly and efficient.

Service

THey understood the issue with my brakes and tried as best they could to resolve my issue.

Service

Can’t fault the service people car was fixed and all seems ok.

Service

Was told I could do a satnav update online for free but this was no longer an option. I went online to do it. I called up BMW to see if they could add this to account but they could not even though I was unaware i had free up dates for 1st 3 years

Service

The whole experience from start to finish is faultless

Service

Williams resolved my issue quickly

Service

Service done

Service

It’s made to be pleasing by having internet access to catch up on news and personal comms,Very Pleasant Staff In attendance and being kept informed of how things are going whilst waiting.

Service

My car went into workshop looking like a Wright off but came out as good as new again . I am extremely Happy with the quality and work that they have done to bring it back to the way it was.

Service

All as expected.

Service

Jamie was very helpful throughout.

Service

It was ok - I left the car for the day so expected it to be ready when I returned and it was.

Service

Completely fulfilled my expectations in a fast and efficient manner

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Really very pleased.

Service

Always found them to be helpful and polite with good explanation of the sevice carried out

Service

Communication - sub-par: I was told information when called by the service centre that differed completely to that told to AlphabetWork done - I had to keep pushing just to get things done

Service

Straightforward and no problems. I like that they go that extra mile. The car was only in for an airbag recall, but they cleaned it inside and out, did a healthcheck and even offered to pay for me a taxi into Liverpool while I waited.

Service

Covenience, cost and service

Service

Everything was slick and professional.

Service

First Service advisor I saw was Stuart Rimmer Who Promised he would ring to let me know my car was ready to pick up this did not happen, on other times I had always received a text or a call. When I returned he was on his lunch.

Service

As per above- very good service spoiled by unacceptably tardy collection service

Service

Had to take a day off work to get the car in. No flexibility exercised at point of booking car, no offer of a courtesy car. No appointments below a month away in timescale despite car only needing an oil change after 19000 miles

Service

Problems dealt with speedily .

Service

Service done on time with no issues.

Service

The guy in charge of dealing with my car on the day was a Mr STUART RIMMER, Did not have a clue how to turn the computer on, made me wait another 30 minutes because he said he wasnt trained properly on the computer.

Service

Prompt and friendly service

Service

Some parts were not available and I now need to book the car in again for the service to be completed

Service

Almost all as planned but small issue which was dealt with appropriately. I dealt with Eric directly. Very competent.

Service

Top quality service

Service

I expect a better service from a prestigious band like bmw

Service

Poor do not return calls. I have bought 5 cars from Williams and am very unlikely to buy another

Service

Barry Mosey and his team really look after me, he has now gone, I will follow

Service

Quick turnaround and full description of issue helped ease mind

Service

Car was picked up and dropped back off

Service

Ruis in the body shop was kind courteous and helpful. He had just finished a difficult phone call with a customer but he didn’t let that stop his lovely mannerisms.

Service

Happy with the service for the MOT and getting the new Key but unhappy with key which was not ready for use as it ws not put together and Mike Jones knows about this aswell at the center.

Service

A part for the standard service was not available and so I will have to come back in

Service

The issues with my car were sorted out in the timescales committed to. An estimate was given, and that was the price I paid.

Service

Friendly, helpful service

Service

as Above... plus had to sort taxi’s to and from work, no offer to drop the car off of call a taxi. Shocking

Service

The service person I spoke to and dealt with my repair was charming .However the parts where on back order two week wait then two week wait to fit .

Service

Courteous and efficient However did struggle originally to book the car in for service as lines constantly busy and left details for a callback but never received a callback.

Service

Great service from all the team and excellent sales man

Service

The car was dropped off in the morning. I received a call to say it was ready and would be washed for when it was collected. However when I collected it, it hadn't been cleaned, I wasn't offered the chance to have it cleaned.

Service

Great service from Eric. Kept me informed through the day and car was available on time.

Service

As above - continued excellent service. I am a long standing customer of BMW Liverpool

Service

I have used Williams for years and my cars have always been cleaned and washed following a service. The car was not cleaned or washed on this occasion.

Service

service great in person, but calling on the phone is a frustrating experience always busy 50/50 if you get a call back

Service

When I called the roving lady receptionist spoke to an agent who seemed disinterested in attending to me as "he was tto busy".The next agent was great he took a great interest in my car problem and I was completely satisfied with him and his action

Service

when we called for an update of when the car would arrive they couldn't give us a definite date due to "issues of damage and the delivery wagons not delivering during the night !" which I thought was a bit strange.

Sales

Treated very welcoming by staff

Sales

Fantastic service from start to finish. The best BMW dealership I’ve been too.Many Thanks to Shaun, Ian, & Martin ????

Sales

Aaron and his colleagues were really helpful and explained everything really clearly.

Sales

No problems experienced

Sales

Swift , friendly, professional service

Sales

Martin Welsh Sales EXecutive at Williams Liverpool was excellent. He was very helpful, explained the various options open to me very clearly and allowed me to make my choice. His approach felt honest and genuine.

Sales

Faultless is the only word to describe the customer service I received.

Sales

The sale person who i dealt with worth all the recommendations i would be happy to offer the service to every body i had from her it’s been very pleasant

Sales

We were dealt with in a highly professional & courteous manner. Mum and I were never left sitting waiting John introduced himself when we arrived and let us know when he would be with us if he was with another customer.

Sales

Delays in getting a car - took too long.

Sales

Always kept informed on the build of my car, my sales advisor was Charlotte White and she is a credit to Williams Liverpool

Sales

John, and everyone at the Liverpool branch was a joy to be around and made me feel comparable everyone I was there.

Sales

Excellent - Antony was lovely to us all

Sales

Dealt with Mr John Ferguson and another lady member off staff who I found to give excellent service in a fine and acceptable manner.

Sales

DaVinci told me that they have had to mend part of the hoist and straighten the key to the scooter. Just not good enough. Very disappointed.

Sales

Was getting calls to tell me my car was there but couldn’t pick it up, so that was unnecessary I think, then got the call to pick the car up and it was the wrong day, so had to come back the next day.

Sales

no problems as yet, but do not get my vehicle until the 19th December 2018

Sales

The man dealing with me Anthony Inman has been very good and helpful to deal with.

Sales

Excellent service from everybody at Williams Liverpool but especially from Anthony and John, the bouquet of flowers and teddy bear were the icing on the cake

Sales

John at Liverpool was amazing so supportive

Sales

Please see above, Lydia and the rest of the team made things a great experience to the point it was a special one. She even put the car in a specific garage with music and it's lights flashing as she revealed it - really nice gesture!

Sales

I opted for the space saver spare tyre but was never advised that this would result in he boot levels being raised. If I had known this I would not have taken this option so big disappointment

Sales

Everything was ok but the car was not clean when I picked it up at all.It had dirt marks all over the sides and door sills as if it hadnt been washed or only given a basic wash. The sales person even said he was not happy with it.

Sales

Professional service from start to finish.

Sales

As previously mentioned, John has looked after me throughout and I am extremely satisfied with his service.

Sales

As my motability advisor was off on maternity leave other staff did not seem to know what to do

Sales

The staff were fantastic and answered all my questions and helped clear up misconceptions. Very helpful and friendly!

Sales

Friendly and helpful staff. And a nice cup of coffee.(or two )

Sales

kept waiting around a lot

Sales

once again very professional

Sales

Waited ober an hour to be seen ??

Sales

The whole buying experience made you feel special.

Sales

Because I am satisfied with the car

Sales

Great deal took a little longer than I had expected but worth the wait delighted with the new car

Sales

The service that I received was first class.The transaction was completed in a smooth and efficient manner in pleasant surrounding.The whole experience was stress free.I was even give a beautiful bouquet when I received my car keys.

Sales

Very

Sales

Ian Thompson ensured from start to finish and beyond the experience and quality of service he offered top notch. For a first timer going through motability procedure his knowledge, understanding and patience couldnt be faulted.

Sales

There is a small scuff on the bonnet of the car, aside from this everything went better than expected.

Sales

The vehicle was ready on time and was gleaming. Lydia was ever the professional and Williams Liverpool should be proud of her as she works hard to keep the customer informed and happy.

Sales

Excellent service from start to finish . Ian Thompsom went above an beyond to make the whole process run smoothly. I would recommend Bmw to everyone the service I received was second to none

Sales

Anthony Inman incredible and also the dealership manager and director who both came and spoke with me.

Sales

Basically trouble free, and pleasurable

Sales

Purchase and collection was fine. They failed by not informing us that there was a five month wait for the car.

Sales

I love BMW and Williams

Sales

It was the whole experience, Aaron Serrao gave us from entering the BMW showroom to the presentation when we picked up the new X1 . Great communication from Aaron, beautiful flowers on presentation , and my favourite music on when the shutter lifted

Sales

Because of the excellent service that I received from staff.