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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Top quality service

Service

Almost all as planned but small issue which was dealt with appropriately. I dealt with Eric directly. Very competent.

Service

I expect a better service from a prestigious band like bmw

Service

Poor do not return calls. I have bought 5 cars from Williams and am very unlikely to buy another

Service

Even down to the warm hospitality. down to the cup of coffee. Even the reception staff made us feel welcome .

Service

Barry Mosey and his team really look after me, he has now gone, I will follow

Service

SPEED , EFFICENCIES & PRICE

Service

Ruis in the body shop was kind courteous and helpful. He had just finished a difficult phone call with a customer but he didn’t let that stop his lovely mannerisms.

Service

Job done on time, advance call for when the car would be ready

Service

A part for the standard service was not available and so I will have to come back in

Service

Happy with the service for the MOT and getting the new Key but unhappy with key which was not ready for use as it ws not put together and Mike Jones knows about this aswell at the center.

Service

Car was picked up and dropped back off

Service

The issues with my car were sorted out in the timescales committed to. An estimate was given, and that was the price I paid.

Service

Quick turnaround and full description of issue helped ease mind

Service

Everything happened as it should have , no surprises or failures. All staff were very competent and helpful.

Service

The service person I spoke to and dealt with my repair was charming .However the parts where on back order two week wait then two week wait to fit .

Service

Friendly, helpful service

Service

as Above... plus had to sort taxi’s to and from work, no offer to drop the car off of call a taxi. Shocking

Service

Great service from all the team and excellent sales man

Service

Courteous and efficient However did struggle originally to book the car in for service as lines constantly busy and left details for a callback but never received a callback.

Service

The car was dropped off in the morning. I received a call to say it was ready and would be washed for when it was collected. However when I collected it, it hadn't been cleaned, I wasn't offered the chance to have it cleaned.

Service

Great service from Eric. Kept me informed through the day and car was available on time.

Service

service great in person, but calling on the phone is a frustrating experience always busy 50/50 if you get a call back

Service

As above - continued excellent service. I am a long standing customer of BMW Liverpool

Service

I have used Williams for years and my cars have always been cleaned and washed following a service. The car was not cleaned or washed on this occasion.

Service

When I called the roving lady receptionist spoke to an agent who seemed disinterested in attending to me as "he was tto busy".The next agent was great he took a great interest in my car problem and I was completely satisfied with him and his action

Service

Great service. Paul was great, explained everything in detail.

Service

Nice and easy and simple

Service

Fast service, car cleaned In and out, kept up to date the whole time

Service

Staff and car washed

Service

Very long time to get a slot for the work.

Service

I think the BMW team did their their best but felt that I had to phone regularly for this.

Service

Prompt response to issue and car ready to collect when notified

Service

Explained work that had been done and anything I need to be aware of in the future like wear on tyres

Service

I flagged a problem with the drivers side rear indicator which has been a problem with fail errors from delivery. However when the car was returned after service a fault was not identified. The very next journey the indicator failed yet again!!

Service

The member of staff seemed to take an inordinate amount of time with booking in process and appeared thoroughly disinterested in customer experience.Ps no refreshments were offered

Service

Everything went smooth but had to ask what the problem was with vehicle

Service

Perfect and no waiting on collection... lovely happy team... and video of my service and report...

Service

I am totally happy with the quality of service

Service

Everything was as I expected it to be from booking the card in to getting a call when it was ready for collection at the time that I requested. The car is always returned washed and valeted

Service

completely professional

Service

The tyre was changed

Service

Very honest reliable service

Service

Delays in being attended to when arriving at BMW Liverpool

Service

Good advise on additional work that needed doing and nor

Service

Alan Corish looked after my car and did a great job, Eric also checked the car out and fully explained the invoice

Service

Great service apart from waiting for a progress call back, no issue though

Service

Generally the experience is good. Staff seem friendly and knowledgeable, facilities are modern and comfortable.

Service

it was an update and mot with a service which had been paid for when the car was bought. it would seem the service was a top up since the interval to the next service went from 8000 miles to 3000 miles overnight!

Service

I was told one thing and another was done which cost me money

Service

Everything was completed and there were no issues.

Service

Well managed and pleasant experience

Service

The service experience in its entirity is dealt with in a professional manner from all personnel involved namely Eric Prusglove, Alan Corish and Stephen Parr.The clients needs are to the forefront of their minds when undertaking their roles.

Service

Car was ready within 2 hours. No issues at all with any part of the service.

Service

Service Manager Mark is very helpful and polite. The car tells me when it is due for a service I go to book an appoint and am told no your car is not ready? So i have to go into the centre so they can read the key which in an inconvenience.

Service

I was unable to get an appointment for three weeks.

Service

I went to now and from there sent to pall mall

Service

I drove to collect the car as requested on the Tuesday to find the problem wasn’t fixed so had to leave it there until the Friday. I wasted my time, petrol and tunnel money.

Service

Car serviced, washed and ready at the time agreed.

Service

because everytime i take my vehicle, they are very honest, they pay attention to details, and i now do my MOT for both my vehicle. they are fair and they follow things up.Mark stockborough product knowladge is exceptional

Service

Made me feel valued

Service

Three week wait for booking date

Service

Eric Pursglove, fantastic

Service

Car was ready when promised and confirmed by text message

Service

My car was repaired and cleaned within the time they stated, no complaints.

Service

The only problem experienced was delay in getting through on the phone and either no call back when promised or Verdi long wait.

Service

See previous comment

Service

After the service I found there was only 2000 miles of front brake pad life left. This should have been done during the service, hence not completely satisfied.

Service

Experience was excellent.

Service

The service personal and mechanical was as good as I expected

Service

I originally booked my service on-line through the 'fast lane' product.Unfortunately, when I arrived at the alloted time there was no record of this stating 'glitches' with the system. I did get my vehicle serviced but had to wait for two hours.

Service

Fast efficient service that didn’t interfere with my working day . Five stars

Service

The service itself was very good .Trying to get information on what happens now my service agreement is coming to an end proved difficult with very few service staff able to answer my questions.

Service

As already stated

Service

Only issue was I had to wait over a month for an appointment for a service as they could not collect my car and had to wait

Service

Job was completed well and on time

Service

Amazing service from start to finish.

Service

Again its the price that lets you down £250 for an oil change

Service

excellent customer service

Service

Nothing was a problem - meet and greet on the day and a text message in advance advising me to ask for [ Patrick] was a nice torch and subtle reminder.

Service

Taxi fare or part of it

Service

My car's history viewed on the computer by a member of the technical advisor team. Stuart Rimmer was excellent.

Service

All work explained and descibed

Service

It came as a very big surprise that my car failed it’s mot due to back tyres. Your people were great .I was very surprised at the price of your tyres - I saved £60+ on each tyres fitted ( but I did pay a price in lost time!)

Service

Basically a good service with knowledgeable people handling the service needs. Well organised so the car was ready when they said it was. Reliable. I only gave 4 stars because when I got home I found some black marks on the doors, trim and carpets.

Service

Could not fault service at Liverpool both when I brought car in for service and when I purchased. However I will need to consider buying from bmw again if the current issue with my car is not resolved satisfactorily

Service

When we dropped the car off at the service centre we were greeted by Mr Eric Pursgrove and he fully exsplained what work will be carried out on the service, how long it would take and also the costs, he was very professional and attentive.

Service

Very professional job.

Service

Only issue was it wasn't explained to me that the service would take all day. I thought I could wait for the car. Had I realised this I would have chosen a day when a courtesy car was available.

Service

Very good customer service

Service

I received excellent service from Eric Pursglove.

Service

Essentially good service and customer care, but (relatively minor) mileage recording issues remain unresolved.

Service

Service was fine. Disappointed that the car was not cleaned as well inside . Boot was not vacuumed

Service

Without the receptionist issue this would have been completely satisfied.

Service

The service experience was top notch the only issue was length of time to do a repair which was over 4 days. However I am satisfied with the quality of the repair and did get my car back for my holiday trip due to Williams outstanding push.

Service

I have used BMW Williams for all of my requirements for the BMW vehicles I've owned from sales to service they have always been excellent, although I work in Chester, I go out of my way to use Williams BMW Liverpool.

Service

Only blemish was that the invoice wasn't ready when I arrived to pickup my car which caused a slight delay

Service

The car was recently in for new rear tyres, i was kept informed an given a good deal. As simple as tyres its good to be kept up to date

Service

On three occasions ( when I made the apppointmnet, the day before and when I dropped my car off), I asked for it to be ready by lunchtime and it was not. This was not due to an issue with the MOT but because the internal paperwork said 3.00pm

Service

As detailed above. The presentation of the Service facility is excellent. It is not too far from the city centre so conveniently situated for most people. The car park has always been full and it's been difficult to find a space.

Service

Small wait in the morning to see a service rep, otherwise excellent service and communication.

Service

Friendly quick

Service

Polite staff, good service, regular updates and car always clean upon return.

Service

All issues fixed, great to deal with

Service

Reduced rate for mot

Service

always given an excellent service.

Service

The problem with my car was dealt with in a very professional & efficient manner.

Service

Everything went smoothly

Service

Stuart apologised for the error in the appointment and made sure everything was completed in time. He arranged a taxi and endured my car was clean and ready to drive away on time

Service

Service came in under budget and well done

Service

Always good service

Service

Just so simple to deal with and they let me know as soon as the car was ready

Service

It took 3 visits and 3 days of my own time (i.e. many, many hours) to resolve a very simple warranty claim.A simple verbal apology from a customer service representative, was the only thing proffered, for that inconvenience.See below for details.

Service

I couldn’t have asked for anything more. Great service and knowledgable staff.

Service

Anthony Inman incredible and also the dealership manager and director who both came and spoke with me.

Sales

Basically trouble free, and pleasurable

Sales

I love BMW and Williams

Sales

Purchase and collection was fine. They failed by not informing us that there was a five month wait for the car.

Sales

It was the whole experience, Aaron Serrao gave us from entering the BMW showroom to the presentation when we picked up the new X1 . Great communication from Aaron, beautiful flowers on presentation , and my favourite music on when the shutter lifted

Sales

Because of the excellent service that I received from staff.

Sales

Top class very professional staff .. simple.

Sales

Friendly staff and quick turnaround time

Sales

Looked after us really well, presentation of the car was a nice touch

Sales

Nice touch the handover area. Especially liked the detail Ian arranged getting a Michael Jackson song played. My son, a massive fan, loved it.

Sales

I feel that I was valued and listen to as a customer

Sales

Extremely happy with the experience but just after leaving the dealership I noticed there was already 15 miles on the clock.

Sales

This is my second BMW, I always have a fantastic experience and when talking to friends and work colleagues whom have purchased other premium brands (Audi, Mercedes) they have no way had the same customer service or experience with their dealership.

Sales

Very nice service. When I collected my car a fabulous experience as the car was presented to me. I wish I could have this service every time I go to get into my new car

Sales

Absolutely love the car, Martin went above and beyond to find the perfect car for me and he didn’t disappoint.

Sales

As above really... my first experiences with you were outstanding - sadly this hasn't been maintained

Sales

The service from all the staff was excellent!

Sales

Everyone we dealt with was efficient and extremely helpful

Sales

No fuss our sales rep Charlotte (Williams BMW Liverpool) was very thorough and efficient.

Sales

The staff are friendly and very helpful. In particular, Ian and Sean really listened to what we needed and ensured we got a car that suited our requirements.

Sales

Excellent customer service

Sales

All good except a little unclear on breakdown cover

Sales

Everything went smoothly & the final experience of handling over the keys was a lovely touch. All car availability through its computer was fully explained & demonstrated

Sales

Great Sales Team, provided information an resolved any queries.

Sales

Staff and sales team was so professional And went that extra mile for me. Thank you riz

Sales

Friendly staff, clean showroom and extremely comfortable.

Sales

Riz was excellent and gave great service

Sales

Well looked after, polite, friendly and courteous staff

Sales

Was disappointed at the process for the final handover compared to my previous experiences.

Sales

The salesman, showroom facilities, preparation and handover were all to a very high standard.

Sales

Got it a day later than expected due to a shipping error but nevertheless was happy.

Sales

Exceeded expectations

Sales

Everything went through very smoothly again due to Lydia helping us choose the right car.

Sales

No problems everything done on time and professional

Sales

the showroom was immaculate. staff offered refreshments. polite, friendly staff who didn't pressurise a sale.

Sales

Very satisfied with everything.

Sales

Completely satisfied

Sales

Great service and car.

Sales

Excellent

Sales

From the range discussion of the vehicle and the planning of the interior, when I picked the vehicle up I was shown how to set the vehicle up which I found to be great. Shows the sales knew exactly what the customer would want

Sales

The personal touch at the dealership encourage me to return a week later and buy the same X5M for my wife.