Everything was great with one exception. On collection, I paid, took my keys, went to the car, started the engine and got an immediate 'chassis' warning indication. This had to be rectified before I left.

The electronic report was helpful and very informative

Good communication

Professional and courteous

Very helpful and very polite and professional customer service.

Fast easy and friendly brilliant service as always

The whole process was very easy. Excellent service by the staff, friendly staff, access to/parking at the service center was very convenient.

Excellent; especially Mark who came and explained everything. Mihan was also very helpful to book the car in.

service was outstanding

No issues whatsoever

First class service

Simple really never had cause for complaint.

Everything done on time as requested.

In the current climate the process was very smooth and we felt very safe.

Everything was explained, both before and after the service

yes car was done and valeted I was very happy.

Everything was efficient and effective. People very helpful and professional.

I feel the quality of service has dropped at Williams

Extremely satisfied

Very easy, I didn't have to worry about a thing.

My experience of the car when I picked it up was good and the car is running well and has had a full valet so it looks great.

Eric was very pleasant straightforward and easy to deal with.

As above it was poor

My car sat untouched for over a week before it was looked at. I was not given any updates, I had to chase for updates each time.

Always good service

Friendly , professional and helpful staff. The epitome of the best example of the brand. I would have no hesitation returning with my car.

Good experience

Wasn't to long to wait

I was able to book my car in at the agreed appointment time, not kept waiting. Covid-19 safety measures were in place - hand sanitiser, safety screen, distancing etc. The service was completed on time, everything ran smoothly. Totally satisfied.

Excellently organised and communicated, deadly with efficiently and work completed on time

Done quickly and professionally with minimum fuss

Completed in the stated time frame at a fair price.

Good service, timing was good and Jamie who dealt with us was very helpful

Great service from buying my X3 in November 2018 to date.

The man that served me was very nice

Service adviser was able to bring service time forward. Practical Vivid measures in place.

They did what they said they would correctly and courteously

Everything was handled safely during Covid19 and the waiting area was clean and modern. Cleaner passed me at least three times during my two hour wait

my car was ready at the time they said it would de

Efficient

Always go to Williams Liverpool, reliable, friendly and care, and know the product

Tom dealt with us brilliantly from start to finish. He has been very pro-active without being pushy or annoying. He went to great lengths to make it an easy process and also whilst making us feel valued as a customer.

Great experience

The salesman Ian Thompson, at Williams Liverpool was warm and welcoming and very knowledgeable and made the whole transaction very easy from start to finish.

excellent. Thomas was extremely helpful

Tom was an outstanding salesmen.

Always updated and helped by the salesman

no problems

I felt at ease and not under any pressure to buy but guided through to the vehicle of my choice

Easy process made enjoyable

Tom answered all our questions, I never felt rushed or pressured.

This is my 3rd BMW purchase from Williamd BMW in Liverpool. My dealings with Dave Farrell & Ian Thompson have been first rate, these 2 gentlemen have been a pleasure to deal with and are a credit to Williams and the BMW brand.

Scott Parker was excellent throughout. Kept me updated and was helpful and courteous at all times.

the salesman tom burges was very knowledgeable about the cars and nothing was to much trouble for him 10 out of 10

Was kept up to date at every stage of the process

excellent service

Nothing was too much trouble even in the midst of Covid

Could never ask for a better company to deal with the service at Williams is amazing

Bought many cars and the service is always excellent

from initial purchase to picking it up took roughly a week so very happy

Excellent service,no pushy salesman. Plenty of information as to make the best choice.

always kept informed

Even though the car was ready on time Ian went out of his way to deliver the car to our home. Very impressed!

Although the dealership was only partially open, the staff i dealt with were extremely helpful.

We were attended to immediately and made comfortable.everything was explained and it was a very good handover.

Agreeing the purchase was really easy and the showroom has some nice touches to add to the experience. With COVID it wasn't the smoothest car purchase in the world but I was kept informed of the delays and updated quickly when there was progress.

service, felt looked after, and we love the car