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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was great with one exception. On collection, I paid, took my keys, went to the car, started the engine and got an immediate 'chassis' warning indication. This had to be rectified before I left.

Service

The electronic report was helpful and very informative

Service

Good communication

Service

Professional and courteous

Service

Very helpful and very polite and professional customer service.

Service

Fast easy and friendly brilliant service as always

Service

The whole process was very easy. Excellent service by the staff, friendly staff, access to/parking at the service center was very convenient.

Service

Excellent; especially Mark who came and explained everything. Mihan was also very helpful to book the car in.

Service

service was outstanding

Service

No issues whatsoever

Service

First class service

Service

Simple really never had cause for complaint.

Service

Everything done on time as requested.

Service

In the current climate the process was very smooth and we felt very safe.

Service

Everything was explained, both before and after the service

Service

yes car was done and valeted I was very happy.

Service

Everything was efficient and effective. People very helpful and professional.

Service

I feel the quality of service has dropped at Williams

Service

Extremely satisfied

Service

Very easy, I didn't have to worry about a thing.

Service

My experience of the car when I picked it up was good and the car is running well and has had a full valet so it looks great.

Service

Eric was very pleasant straightforward and easy to deal with.

Service

As above it was poor

Service

My car sat untouched for over a week before it was looked at. I was not given any updates, I had to chase for updates each time.

Service

Always good service

Service

Friendly , professional and helpful staff. The epitome of the best example of the brand. I would have no hesitation returning with my car.

Service

Good experience

Service

Wasn't to long to wait

Service

I was able to book my car in at the agreed appointment time, not kept waiting. Covid-19 safety measures were in place - hand sanitiser, safety screen, distancing etc. The service was completed on time, everything ran smoothly. Totally satisfied.

Service

Excellently organised and communicated, deadly with efficiently and work completed on time

Service

Done quickly and professionally with minimum fuss

Service

Completed in the stated time frame at a fair price.

Service

Good service, timing was good and Jamie who dealt with us was very helpful

Service

Great service from buying my X3 in November 2018 to date.

Service

The man that served me was very nice

Service

Service adviser was able to bring service time forward. Practical Vivid measures in place.

Service

They did what they said they would correctly and courteously

Service

Everything was handled safely during Covid19 and the waiting area was clean and modern. Cleaner passed me at least three times during my two hour wait

Service

my car was ready at the time they said it would de

Service

Efficient

Service

Always go to Williams Liverpool, reliable, friendly and care, and know the product

Sales

Tom dealt with us brilliantly from start to finish. He has been very pro-active without being pushy or annoying. He went to great lengths to make it an easy process and also whilst making us feel valued as a customer.

Sales

Great experience

Sales

The salesman Ian Thompson, at Williams Liverpool was warm and welcoming and very knowledgeable and made the whole transaction very easy from start to finish.

Sales

excellent. Thomas was extremely helpful

Sales

Tom was an outstanding salesmen.

Sales

Always updated and helped by the salesman

Sales

no problems

Sales

I felt at ease and not under any pressure to buy but guided through to the vehicle of my choice

Sales

Easy process made enjoyable

Sales

Tom answered all our questions, I never felt rushed or pressured.

Sales

This is my 3rd BMW purchase from Williamd BMW in Liverpool. My dealings with Dave Farrell & Ian Thompson have been first rate, these 2 gentlemen have been a pleasure to deal with and are a credit to Williams and the BMW brand.

Sales

Scott Parker was excellent throughout. Kept me updated and was helpful and courteous at all times.

Sales

the salesman tom burges was very knowledgeable about the cars and nothing was to much trouble for him 10 out of 10

Sales

Was kept up to date at every stage of the process

Sales

excellent service

Sales

Nothing was too much trouble even in the midst of Covid

Sales

Could never ask for a better company to deal with the service at Williams is amazing

Sales

Bought many cars and the service is always excellent

Sales

from initial purchase to picking it up took roughly a week so very happy

Sales

Excellent service,no pushy salesman. Plenty of information as to make the best choice.

Sales

always kept informed

Sales

Even though the car was ready on time Ian went out of his way to deliver the car to our home. Very impressed!

Sales

Although the dealership was only partially open, the staff i dealt with were extremely helpful.

Sales

We were attended to immediately and made comfortable.everything was explained and it was a very good handover.

Sales

Agreeing the purchase was really easy and the showroom has some nice touches to add to the experience. With COVID it wasn't the smoothest car purchase in the world but I was kept informed of the delays and updated quickly when there was progress.

Sales

service, felt looked after, and we love the car