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No waiting around friendly and attentive service.
Previously I gave my car for service to the same garage and they gave me the car with hardly any coolant in it. Fortunately I checked before driving the car off the garage and asked them to do the necessary.
My MOT was done quickly, and at a very reasonable price and I was well pleased with that. I'd walked to look in the nearby Williams showroom and the service centre phoned me to say that my car was ready, which was appreciated. See comment above.
Speedy efficient service with excellent video of vehicle examination
Fixed car within reasonable time frame, waiting area pleasant and customers well looked after.
Great staff, made welcome by the staff and enjoyed 2 cups of coffee while I waited. Just the high price of the service that I couldn't believe.
Half hearted wash , would of Prefered it back dirty rather than smudged
All work was carried out professionally
Said and done exactly as promised.
Asked if a cracked button on a switch which I had replaced on a previous car could be replaced under warranty,doesn't require the extortionate diagnostic check,also a receipt of the service was sent out with no stamp on the letter,so wasn't delivered
To say the customer service was disgusting would be far to kind. Id be very happy to discus my experience if that option is available. my contact number is 07446079382.
I booked my service online and had received a job number for the date/time that I reserved. when I arrived for my service it was on the system for a different date/time, luckily they could fit me in as I had travelled 25 mile.
Job done quickly and well
Williams has always tried y their very best to make customers feel welcomed and belonging.
Nice welcome and good communication throughout.
As above. Paula Hudson was charming, polite and very efficient.
No complaints. Everything was professional, smooth and courteous. And I felt that I got a great deal !
Williams BMW Liverpool have always dealt with any servicing or repairs quickly and you are always kept up to date with progress
My service provider, Paula, was very knowledgeable and Informative at all times.
Would have been nice to get a valet considering it was a recall
Car was not ready by agreed time. I say it appear in the car park and driven off for washing, while I was waiting. If the car was ready I would sooner have collected and go.
I wanted the feed back that was promised and not provided
Dealt with extremely well
not willing to help at all, did not fill up the adblue or the sreecn washer, did not fill the raditor correctly, required me to fill it up
Quick and professional.
When I bought the car it was ok felt like I did the calling back when it should be the dealer but overall a decent service
The facility is great and the staff made me feel very welcome during each visit.
My Service Advisor was Eric Pursglove who was very courteous and attentive to my needs. I have been coming to Williams since 1972 when I had a 2002Tii and now a Z4 s-drive 35i after 7 other BMW's and it has always been an excellent experience.
Polite staff, efficient courteous/ friendly.
This answer is for the service I received for my car. Not higher as I was told when booking in it was a 2 hour job but actually took 24 hours so I had to drag 2 babies back with me the next day to collect
Although the car had been washed and was gleaming when I collected it, there was an oily mark on the centre console which I only noticed once I had arrived back home. I removed the oil marks using cleaning wipes and it came off easily enough.
everything carried out as outlined by service dept
Staff were first class, front desk man Mihai was helpful and polite, Tech Simon Rawsthorne very helpful and personable, informed me about work and the vehicle and clearly has a real appreciation of what customer service is all about. Excellent.
The buying of your car is great but I find the after care side of BMW not great although the service department has greatly improved yet is still being let down by the
See above , your service manager saved a completely dissatisfied answer
Great service and car came back sparkling
Waiting time. Had to wait 10 minutes before my call was connected to the service agent when booking the service. When collecting my vehicle, had to wait 10 minutes before a service agent was available to return my vehicle. Other than that, all OK.
I was very well treated at Williams and am grateful and have no complaints
Car was not ready when my wife was told it would be and also car has always been cleaned following previous visits but was not.
Had to wait quite a while for my car to be cleaned after it was serviced.
Pauls looked after me, I was late due to an accident (not me) causing delays. agreed time car would be ready m(2pm), Paula phoned bout 1.40pm, all sorted, car nice and clean
Completely satisfied, car was cleaned inside and out.
Very good service
I came in for a wheel alignment at 8 am Waited till almost 1
Recall on a car that is only 2 months old is not ideal, which unfortunately impacts on the whole BMW experience.
A replacement bulb should not take 3 hours to fit
Left stranded at the garage unable to get to work- no phone calls- impossible to get through when trying to call. I had a voicemail at 12 to contact the service person and it took me two hours to get hold of someone. Absolutely shocking service.
You had the car for 2 weeks and during this time I only had one courtesy call to tell me you had recieved the car and did not get any further updates I had to keep chasing and calls werent returned. Still an issue with the steering to be resolved.
Williams turned round the repairs in 24 hours. I raised concerns about the cost of the repairs with Mr Doyle, given the car's full BMW service history etc. Thankfully they agreed to cover 50% of the cost as a goodwill gesture, which was appreciated
Did exactly what was asked for on the service. Found an issue i was unaware of and dealt with it. Eric managed the whole process very efficiently.
The process could not have been more simple or stres free, I couldn't of asked for a better experience.
Ready when requesting a specific time
My car is extremely important to me and the service I receive from you keeps it running and has done for years now.
Had to wait for just over a week for an appointment for what i thought was a simple issue.
Staff dalt with me straight away. A very efficient service.
On arrival I was greeted by a polite lady who showed me to the service assistant, he was very polite and explained fully the details of what would happen. He kept me informed of progress throughout my visit.
Just had to wait a bit to long for appointment about three weeks
A little too long to wait for an MOT
Great costumer service, work was completed quite quickly. General check was completed too, everything was explained - very pleased.
No problems at all
The fault that it went in for was only temporarily repaired and came back a few days later. We have been too busy to take the car back yet
They were excellent service and didn't rush you very pleased
Many years a customer of Williams. Always found them helpful and optimistic. Every confidence in their work.
Good no nonsense customer service
Very good service
Sent to the car sales room for service no mention it was in fact at the back of the show room ?? not offered a courtesy car as this is a mobility car courtersey car was vital.
We were asked what time we would like the car back and said 3pm so we could get out of the city centre before rush hour. It was almost 5pm when the car was ready. Completely unacceptable.
I dropped my car off at the appointed time and the inspection was completed at the estimated time that I was given, with my car being returned fully valeted.
Paula who seen to me was an absolute delight. She had a lovely smile and explained everything to me during my service visit. She is a credit to the servicing dept. I also received a video thoroughly detailing the checks on my vehicle.
I wasn't advised that having the Mot done at the end of October I would lose a month on the Mot as completed more than 30 days before it was due. Disappointed especially as hadn't intended on having the Mot done by BMW
Very expensive as I described above plus they used to pay £5 towards a taxi when you left the the car for a service but they stopped this. It used to be a good client satisfaction incentive.
Detailed breakdown of work done with accompanying detailed video was excellent.
Well looked after by all staff
Whilst again Williams did the job quickly and kept me updated at to receipt of the car and how quickly the job would be done no paperwork was provided to say what work hasd been done...apparently it was going off to BMW!
My tyers needed air in immediately
Engine fault identified and quickly and rectified and car serviced in one visit without undue waiting.
No complaints after 25 years association need I say more. Jamie looked after my needs.
Excellent as always. Always willing to assist and advise
I was dealt with efficiently and pleasantly. I was received by Eric Pursglove who explained everything and was very helpful.
I asked to wait for the car but it took nearly 5 hours for a MOT, break service and warranty, which I thought was far too long.
Had time to shop and lunch in town. Car was spick and span on our return.
Williams BMW matches my expectations of the brand in every way
When I arrived I was greeted in a friendly, professional manner. The reception area was immaculate. The receptionist ensured she knew exactly what I required, the work was carried out efficiently and I was given full details of everything done.
Upon picking up my car and asking my service adviser whether or not my car has been washed, she said that it had. However, when we arrived at the car, it turns out it had not been. This is even more disappointing as the service wasn't even free.
For the first time in a long time my husband's experience of bringing my car to be serviced was a pleasant one.
Paula was very friendly and professional
Ultimately the issue was fixed but took too long to get to that point.
Girl who dealt with me was great. Turns out the issues are design flaws not repairs so the issues were partly addressed but some you need to live with
Staff done bare minimum to help. I was waiting for 30 mins to pick keys up after job had been done, even though I was the only one left at 17.30. Obviously forgotten, as keys where given when I asked had I been forgotten.
Service Reception staff were professional and extremely attentive.
as above - the initial salesman was very poor. However things improved markedly thereafter
I have not got my car yet
Wonderful very pleased with all aspects of the service and fully knowledgeable on sales. Liverpool
Most definitely 5 stars nothing was a problem
I was made to feel very important and valued. I really appreciated the high level of courtesy shown to me.it is rare these days.
Great service and felt completely looked after
Service given by salesman Brian
Looked after there customers as you arrived
Simple, easy and helpful throughout
Even on arrival the ladies at the front desk met you with a smile and made you very welcome
Extreme satisfied, John was very knowledgable and helpful, very patient and friendly
All staff were friendly and helpful Little things like coffee as you went in
Everyone was helpful and polite Management even introduced themselves
The centre made you feel at home. From first entering and chating to the friendly reception staff, right through to sitting down with the sales person to work out a great deal and taking delivery of my car. Sales approach informative and unpressured.
Friendly and helpful
Well my first answer says it all.
From the moment we first walked into Williams showroom to the collection of our new car it was the best experience we have ever had.
Great to deal with.
Salesman very helpful, phoned when he said he would, always kept me informed with everything that was going on, complete professional
john did everything in his power to make sure everything went smooth.