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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Jamie-Lee (sorry if that's the wrong spelling) Was absolutely brilliant, very professional and courteous. Jamie sorted out a little misunderstanding that occurred and I was really impressed in how she handled the situation, a credit to BMW. Also Mik

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The video taken of the service gives me a clear indication of my car's problems & what works needs to be done on it. Received a text about a courtesy car, but wasn't asked if I required one when I booked my car in for the service was disappointing.

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Good service and communication

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I was told a time to drop off my car and a time it would be ready and both were correct

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excellent service

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The manager took time to listen to my grievances and offered support and reassurance. All round nice guy who must be very busy so I appreciated the time he took out of his day to speak with me

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I was looked after by Eric Pursglove who was informative, considerate and very personable. Thanks!

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Did as booked online at reasonable cost

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The customer service approach, where you are met and dealt with by the same person at Reception works well. The video of the actual service is good - offers reassurance that the job has been thorough.

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Easy online booking experience, friendly and polite service staff

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From start to finish the service was excellent

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Very happy. The car had its 3 year MOT and some Service checks. A video of the check up showed the Technician pointing out areas of the car that he was inspecting. This is a great ?? and delivered by email which we appreciated.

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Clean car, all sorted and friendsly but professional service

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I was sent a comprehensive video of my MOT with a running commentary that was very interesting and easily understood - quite fascinating. Car MOT/service was finished on time and included a wash and vacuum!

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It's a good service and they were always to check everything to be safe.

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No issues whatsoever

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Very satisfied, after querying the cost of my MOT when booking, they reduced the cost to what I'd paid the previous year.

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Well looked after by Eric

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Booking in was easy and straight forward. Paula kindly made a note of a couple of issues we had and resolved them for us.

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Because I was very satisfied. Apart from not having to pay(!) I can't think why it should be different.

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Service carried out on time and without fuss. Car was washed and cleaned to a high standard.

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The service was great very helpful, update given when vehicle was ready

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Quick appointment to bring in my car Happy staff on the reception I get a comprehensive video by the mechanic My car even though it's not very old always feels like new when I've ever collected it after a service or maintenance visit

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Work done to high standard and helpful

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Eric, at Williams, Liverpool, dealt with the corrosion on my wheels issue quickly efficiently and with friendliness. He took photographs and organised for video evidence to be taken. My new wheels were fitted a week later. Well done Eric - thank you

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Very satisfied. My car was in for a recall and the body shop managed to carry out repairs at the same time thus preventing an additional visit.

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Staff very good and kept me informed as the day progressed

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It was a recall bit they washed and hoovered the car.

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Work provided efficiently with friendly staff.

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Covid restrictions prevent face to face chat

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My first BMW from a dealer, but my wife's 4th. Always happy

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No prom lens what so ever

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Quick service

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Car treated well, staff friendly are exceptional as always. All of the staff are excepitional but I'd like to personally name drop Eric and Paula for always making me feel welcome and accomodating for my needs whenerver I visit the sercive centre.

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They are always excellent. Fix my issues first time and reasonably priced.

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As I said in the previous answer, staff friendly efficient and nothing too much to help.

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Very happy with service

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It worked well overall

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Eric pursglove was super helpful and efficient

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very good service and excellent service in bmw thank you

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Very professional and helpful from start to finish

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On time, they explained fully about the work undertaken

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Nothing to complain about

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Had expected my vehicle to have been cleaned and valeted as it was in ALL my previous service visits. However I do understand the current COVID may have been the reason for the change

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Good efficent service

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The service work was carried out well and timely

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Great customer service

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Excellent service as always

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Very informative and quick and easy pick up and drop off

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Give me a good feedback on how my car was going through the service

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All staff members working on 18.Febuary.2021 were brilliant!!!

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The lady who welcomed me was very helpful.

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The service advisor Dave was very knowledgeable and answered all my questions with real and honest answers. It couldn't have been better ????

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Keep you informed on what needs doing

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Jamie was very helpful.

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Receptionist friendly and helpful, and mechanics treat your car properly

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The all round service was bad

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Staff at the Service Centre were extremely helpful. They listened to my issue and then resolved it . Special mention to Jamie Lee Thomas for her assistance.

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As above

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Easily arranged, good staff, completed sooner than expected. The under car condition video was interesting and unexpected.

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No problems at all from booking the service through to collecting my car great customer service

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Williams BMW in Liverpool were first class for my MOT and end of Warranty inspection, Paula who handled everything was brilliant, she was always smiling, she was helpful and was excellent with the customers.

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Very well organised

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Top experience from start to finish

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Top experience from start to finish

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Nice staff, good service, what more can I say.

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Very good customer service

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Easy to book in and leave vehicle while I went to work.

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Although I wasn't able to collect my car on the the day I brought it in I was given ample notice of this delay.

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As above for the previous question

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Happy

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Efficient and caring

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Speed of service.

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Great service.

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Great staff.

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N/A

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Very efficient

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Staff friendly kept me informedof what was happening.

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Excellent service

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Very good process for booking in and collecting my vehicle. Felt safe, relaxed and organised which is challenging in the current climate. As usual, the customers service was excellent on the day...no drop in standards at all - well done BMW Team !

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Good service personnel and receptionist are quite helpful

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Good service

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Satisfied with the work done. Plus clean car wen I picked it up

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Smooth and efficient service. The service advisor (Eric) was and always has been polite, friendly and informative.

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Fulfilled all aspects what needed doing on my car

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Excellent service

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Good service and fast

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The friendly nature in which the staff member dealt with my problem.

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car was ready when they said it would be while i waited

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Identifying other problems to ensure my vehicle is optimized.

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From booking to delivery and through to collection, all interaction had the highest customer service standards. The personnel I dealt on the telephone and onsite were very pleasant to deal with and Eric was very helpful in his communicating progress.

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Jackie was super friendly and polite. Ease of booking straight forward and kept up to date on progress.

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service completed on time and polite staff

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As above

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Quick, easy and was kept up to date!

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No problems, drop off and collection times as arranged.

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It was very easy to arrange and complete.

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They seemed to have sorted the booking/system answering phone out. On the day they were also great.

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No issues Easy to contact and arrange Dealt with swiftly at the centre Good communication

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Car was booked in easy. I was given an explanation of work carried out and polite staff.

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Never have any issues. Always friendly and approachable, via phone obviously.

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Friendly and skilled staff

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New service rep only started a month ago he said , very efficient and solved all my issues .

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No complaints even during Covit restrictions

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The staff are very friendly, in particular Paula and Eric, who are always very helpful.

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The care and attention to detail were evident when I received a video to show my car and talk me through what had been checked and my car had been cleaned when I collected it

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As first colum

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Comfortable environment

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Advisor was eexcellent

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Quick easy hassle free booking drop off / pick up I was given a lovely curtesy car while mine was in excellent service

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Paula dealt with my booking,extremely helpful and professional.

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Again, great experience and felt truly values as a customer

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As above

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See my above comments

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Very quick and efficient in dealing with my car recall

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Friendly

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I dropped the car off it was done within two hours, they run slightly over and the offered money off for this inconvenience. The car returned to me spotless which I did not expect to have had a mini valley offered to me!

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Done in a timely manner.

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all very good

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Customer service Expert knowledge

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Great service by Eric. Clear communication and a very smooth experience.

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Kept well informed

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Good friendly prompt service from Paula

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Got a lovely curtesy car and my car was returned cleaned.

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Was not a service was a recall but everything handled very well

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Staff knowledgable and always helpful

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Brian kept in touch all the way and we knew what to expect throughout. Thank you

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12 out of 10 for me best experience I've ever had buying a car from bmw, John Ferguson deserves a medal made me feel very welcome and assured in getting my car.

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It was waiting for me as soon as I turned up

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Everything well explained and even during covid restrictions nothing was a problem

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The salesman John was excellent I his approach and made us feel comfortable throughout the process.

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Ian Thompson made the whole process great from purchase to delivery he was very helpful and is a credit to Williams Liverpool

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Despite covid restrictions the process was easy, sales staff were helpful and professional.

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Easy because Covid was done outside but very quick and efficient no waiting arpund

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Challenging Times but BMW Williams Liverpool have endeavoured to overcome

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Was more than happy with Williams BMW in Liverpool and found their customer service second to none. I changed from the Warrington dealer I had previously used as they didn't check for stock cars when I asked just tried to sell a different car.

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Quick and easy

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Welcoming friendly service. Delivery delayed due to COVID

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I felt that the person i dealt with, Ian Thompson sold my a car I wanted rather than what he thought was best. He listened ad advised accordingly.

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Knowledge sales team. Scott was very helpful

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10/10

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The process was quick and smooth

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A very good welcome and I was kept informed of all stages of transaction

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Raazi was fantastic and extremely helpful in arranging for my car purchase.

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Minor issues sorted promptly, no complaints.

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Fast, easy professional service

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really competent friendly sales staff

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Very satisfied. Brian kept me up-to-date where the car was during its production and gave clear instructions on the day of purchase/collection.

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Car was ready. Understand due to Covid a sit in demo wasn't allowed however, I had the opportunity to sit in and have a play for 5 to 10 mins and then a socially distanced Q&A which allowed me to clarify anything I was unsure of.

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Although the showroom was closed due to the covid restrictions, the handover was very good.

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Again smooth worry free order and great communication from person representing your dealership

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Brilliant service