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Car collected as promised and returned after service. Pleasant and courteous staff
job carried out speedily
The car did take a while to be repaired but I was made well aware of the situation, I did think the car would have been cleaned before it was returned as it had been over a month
Did what was asked and explained everything fully. Very friendly and helpful
No courtesy car, even though requested on, car was not washed or hoovered, no investigation into noise reported, lied to by the person who served me who told me the car had been on an extended road test, the car hadn't done a mile since the service..
Good service from Eric at reception. Good communication.
Not happy with the service
The overall service from the moment you walk into the service centre in pall mall is appalling considering the status BMW has worldwide. You get pointed over to an empty desk at the far side of the room and told to wait for someone to be free. After
I had told Williams that I needed my car back by 14.30 as I had to pick my kids up at 15.00 and I got my car back just it time but when I started it up the service reminder came on plus a brake fluid warning light. Which is very poor.
'Service' experience! Checking in my car for service was satisfactory and the service went ahead as expected.
Left work 30mins early to pick up my car and was sat waiting for 30mins for someone to take my payment and give me my keys, lead me back to my car that was supposedly washed and hoovered and it was not in the slightest, came back dirtier inside & out
No issues whatsoever
Fast track service while you wait is great. Staff offered hot drinks, refreshments and WiFi while you wait.
Friendly and excellent customer services who put the customer and their needs first
always too busy to answer the phone or return calls always a long wait for assistance
Told at time of booking that the software update would take1-2 hours maximum.When checking car in at service centre I was told it could take all day.Took three hours.Was told car would have a courtesy wash and hoover out,NOT DONE.
friendly efficient service
No proactive contact keeping me updated on the status of the part. I had to do all the chasing
Mr Pursglove the service assistant delivered in all aspects. Very pleased.
Long wait to drop off the car for service, long wait for pickup.
Again the drop off process. Several customers complaining. I had not used Williams Liverpool for about 6 years and remember similar problems last time I used.
No price given and no one got back to me. Left car over night as none got back to me.
Everything was done in timely manner. Needed new tyres, unfortunately they received wrong specification of tyres when they ordered them.
Sales guy very obliging and helpful and a nice guy. Car is my problem now bought and it's a lot of money to have a car that has niggles albeit minor ones.
Extremely Courteous Staff
Good service nice staff and job done
Staff very attentive and polite and service is excellent
It should not take 8 hours to perform a basic service. I requested a courtesy car and this didn't happen. I requested the bit of the seat that fell off within a month of purchasing the new car be fixed. This didn't happen either. I'm still waiting.
Pretty surly and unhelpful. Asked about some basic alloy wheel repairs. 'Oh, we don't do that anymore' I was told. No interest whatever in assisting with alternative help.
At 1st I was like great,, but then i got a video of the service being done and was wow, they actually do take care of your car, it's like when you want a spy cam to see what really happens because you do hear horror stories.
It's a nightmare to park at the site and you have to wait ages to see someone.
Still feel like I can hear a noise but rang up for an appointment an they can't fit me in till end of May! When I'm on holiday
Would have been 5 but my friend Barry has retired. I think Mark will be a more than adequate replacement.
As per previous comment. Also quality of workmanship impacted a result of work waiting.
After my service the car was dirty and not washed, the steering wheel was greasy. I paid my bill for £360 pounds and I told them I was quoted £270. no receipt was given and no service report was provided. I returned home knowing I had been ripped off
I don't need to say anymore!! I think above says most of it...
Jobs done as requested, no complaints with the service to the car, had to wait a bit due to sheer number of customers, frustrating that I had to go back across the river to Wirral rather than wait but appreciate the levels of demand made it difficult
Communication wasn't great. Was told car would be 3 days. Was actually 4 weeks. When I picked the car up it wasn't cleaned and the box from the parts was still Inside it.
As much as the car is not what I wanted the staff have been professional and helpful in trying to fix
Still not had my receipt from the service and the car had not been valeted as promised, despite receiving a phone call 4 hours earlier saying the car was ready.
When giving in my car for a service, I asked for a similar courtesy car. The car which I was given was completely different to what I requested and no where near my own car which was handed in.
Noticed my tyre pressure was going low on my way to work, dropped by for consultation , tyre was changed after a very long wait, then my car arrived it wasn't even washed . This type of service never happened before. The receptionist made an excuse.
Lack of communication. Lack of listening to me. No call backs as promised or requested. No retention of information. Very very disappointing.
staff friendly and pleasant surroundings
Poor customer service and poor communication
It was quick so I wasn't without my car for long (about 70 mins) and they cleaned the car. However, I received no information at all about what work had been carried out on the car.
I was passed to a couple of receptionists on arrival and no one appeared to want to deal with me.
Lack of contact re the repair.
The work carried out was with no fuss at all
Excellent from start to finish. Polite helpful staff. Car returned clean inside. (I asked that it not be washed & they complied with my wish) Work completed in satisfactory time.
I felt like I was a bit of a burden to the two young ladies I dealt with. I spent £250 on the service and wasn't even offered a coffee. No real pleasantries, just
After initially being told you had lost my car I was still charged for work that has yet to be resolved.
Still waiting to receive the paperwork and receipt for the service, even though I was told it would be emailed to myself that afternoon, I have phoned since but still no paperwork!
Always friendly and informative.
I brought my car in just after 8am and requested it back no later than 2.30pm. I tried to contact my assigned agent for the day without any luck @ 2.30pm and was told he would contact me asap. No call came so I made my way back to the garage.
Can was ready at the agreed time and everyone was helpful and polite
See above. Staff were friendly and helpful. And the car now works.
The car was completed within the timescales they said.
As I don't think the warranty issues were looked at correctly.
The switchboard operators were very helpful and emailed service asking them to call me but apart from one call I failed in about ten attempts in trying to speak to a service adviser. cont below
Question will be answered later
Again professional informative service.
Suspected flat run flat tyre confirmed within half an hour - no tyre in stock but ordered for next day. Due to work commitments unable to come next day but appointment made for day after. No suitable tyre in stock on previous occasions either !
The service staff are very good but I find the some off the sales staff ignore me and I think that's because I am a wheelchair user so I think they think I am a mobility customer or just their to have a look around I have found it quite rude
I arrived for a fast lane service to find that I hadn't been booked in. I had to return the next day for another slot to find that my fast lane slot wasn't applicable because my car needed filters and cost m. I had to wait 3 hours. Totally avoidable.
The car was returned with majority of the fuel used when my car was taken home and the valet wasn't done and my car was given back to me with an empty drinks can left inside the car
My overall feeling was that it is all 'style over substance'.
I have not been sent my invoice or details of the service despite being promised it the next day, I would like this to be sent to me.
The communication was awful
Attention to detail.
lied to and had to chase up myself about my seat belt getting fixed and it only took them three months, considering it ids the law to wear them and also the health and safety aspect.
Despite asking on several occasions during the booking for my car to be ready to collect at Noon after the service, I was still informed when I dropped it off at 8:30am it would be 5pm. Reluctantly, Williams agreed to have it ready as agreed at 12.
Friendly , warm and welcoming
Customer service was poor.
The car is still not right
Lack of service representatives at the desk. I did not speak to one on arrival, just the receptionist with whom I left my keys. I then could not get through to speak to anyone throughout the day for an update. Very poor compared to previous visits.
It was very difficult to get an appointment within approx. 3-4 weeks. Because BMW couldn't give the appointment in time, I was threatened with not being able to get the end of warranty checks done. Also threatened with not covering warranty work.
Had to wait over 4 hours for a simple service, also had a tyre replaced which took 1 1/2 hours as the tyre fitter went missing off the workshop floor. Every visit I have had a problem since owning this 5 series
Please see above and the car had to be recalled.
Cannot get through to speak with someone my issue is kit servicing nd not purchase it falls between and because I cannot get anyone to show interest as it's about after sales care. I want the car working as it should and someone to care.
Waited in the shop for 45mins before getting seen too
Pick my car up and dropped it back off all washed.
Didnt resolve problem first time.
If I could give 0 stars I would. There are not enough characters in this box to allow me to explain the issues in full. Very disappointed with the attitude of the staff and no ability to take ownership whatsoever. Disgraceful.
great service and very convenient
Only criticism was delay in checking vehicle in for service.
I had booked in for a service and a wheel replacement, the wheel replacement didn't happen. I wasn't contacted at all during the two days the car was in for the service.
First time any dealer has offered a end of warranty check, would like you to know though, the limiter still comes on without me touching it.
Poor customer care at the service desk. Made to feel I was an inconvenience. And was asked the same questions by a number of unfriendly staff. I also went on to buy a new vehicle from the showroom staff on the same day who could not do enough .
Nothing more could have been done
Other than the issues above the experience was acceptable. There were service issues on the day leading to queues however I was not offered a seat / drink
My car was handed back to me with a flat tyre requiring a repair and with warning lights on the information panel which were not there when I left the car in the morning. the service agent said they had found a nail in the tyre while doing the MOT.
I stressed the car needed to be ready for 3pm. I didn't actually get it back until 4.30pm after numerous requests. The service light was not removed, the fob battery was not replaced and the heater not looked at. Excuse / responses to each was poor.
Haven't been in recently???
I found the team very helpful and explained things clearly.
Car was services, cleaned and ready for almost as soon as I arrived back after work!
Never received a text messsge the day before my service and the receptionist said we should have received one.
Charlotte White was incredibly professional and extremely courteous in all her dealings with us
Everything regarding the spec and purchase of the car was clearly explained, and the whole process went very smoothly. The car was delivered on time and the controls and operation of the auto box system was clearly explained.
Charlotte, my salesperson is just a warm, lovely lady who welcomed me like a friend although professional with it, explaining all I neeed to know.
Very informative and great customer service
Williams Liverpool made us feel welcome and valuable customers from minute one. Exceptional customer service! Lydia Connell was with us throughout the process with regular calls and communication, as was Paul Hayles. Everybody at Williams, excellent
very basic instruction on using functions
There was a delay in delivery of the car and it came with a low fuel level.
I'm very satisfied was all and would buy from BMW again.
100% and to make it very special ... It was our daughters birthday and she received a teddy from the store. A nice touch the manager coming over to us and thanking us for our business.
Everything great on this front aswell from agreeing the deal to picking up my new car was completed in three weeks
Once all the facts were clear about the PCP finance product it was too late to do anything. I asked if I could cancel the car before delivery and was told I couldn't. I was left feeling I was stuck with it.
Martin was clear and coherent in answering all questions. As stated above...Clean Courteous and Professional from the moment I walked through the door.
We were very pleased overall with the quality of the sales team
The staff could not of given me and my family a better experience, they made each one of us feel valued including my brother who has recently lost his sight, Ian went out of his way to explain why the car we were interested suited all of us.
Tom and Paul where amazing throughout. Very easy straight forward process. I LOVE my new car.
Salesman was very helpful at all stages of the purchase.
We were totally amaized at the way we were presented with our new car and have never experienced any service like that before
Very good service
Professional from start to finish
Was given an arrival date of my X1 but was put back to a later date, BMW provided me with a hire care until the X1 arrived,
Everything went according to plan. An easy transaction and smooth delivery process.
Everything I wanted was explained to me in a simple straight forward manner.all
Fully informed when the car would arrive and where we were up to with the new car
Always treated well and looked after
Sales person John Ferguson was very helpful from the start of my interest in the new 3 series until I took delivery, Very pleased.
Loved the welcoming feel and handover experience
Sales Team : I would say "5 Star" / "Completely Satisfied" - the new car had a tracker fitted- during the process the Technician(s) managed to deeply score / damage the rear bumper (which is BMW Individual 'Hera Mica Blue') - hence "4 star"
Satnav was not activated and still isn't despite numerous attempts to try and get BMW Liverpool to sort it out.
All handled very professionally - do drama. Nothing else to say - as it should be.
Over a week after collecting my new car I am STILL awaiting the balance of the settlement due to me and the finance company have not received their's either.
Connor the salesman was excellent- informative, helpful and friendly, worked hard to get me the car I wanted with a great specification. Emilia the tech. Genius made sure I knew how to use everything.