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booked in for a first oil service I was given a convenient date, the garage were able to address a boot opening issue & update the sat nav at the same time. Car was ready by noon as promised all issues addressed & washed.
Tha fault was rectified and the car handed back as promised, the only downside was the rear compartment shelf had not been rturned to its correct position
Can't fault the service provided
Staff very friendly Greeted politely and with respect Informed when car was ready
Friendly and efficient staff. Service well done. Clear communications at each stage (on phone and in-store).
I was received very well by mr pursglove at the service department he was very pleasant and explained everything to me about the service My car was given back to me lovely and clean and I went away happy.
Timely & accommodating.
Even though I had been given new tires literally 3 days before, they spotted we needed new brakes and did these straight away very happy!
The overall experience and knowledge.
Car had a puncher,unrepairable,supplied new tyre and fitted in the hour.
Eric Pursglove was extremely helpful with excellent customer service skills
At all times the staff were extremely helpful and efficient and the service was completed in the time stated.
Always welcoming service from eric (Liverpool). Full updates and explanations of work completed.
The MOT was done on time and treated very courteously
I was kept informed at every stage of my service.
Paula from the service team was excellent
Car was fixed within notified time and kept me up to date
This was not a service only an MOT test,but previous service visits , no problems!
Very happy with the service quality
Just got on with the job in hand fast time
Impeccable service, Lindsay and Adrian are brilliant. Keep up the good work.
Paula was simply amazing, her customer service is second to none, highly recommended.
Quick and easy to book and went really smoothly
All service personnel greeted us with enthusiasm even to apologise for not being able to offer us a drink
Was done in the fast lane so no wasted time for return of the car
Really great customer service from Jame in the servicing team and Paul Beddow in the technician team Liverpool.
Quick and simple, Brill!!
My car was in and out!
Right from the warmest welcome from a gentleman at the door (I never caught his name and I'm kicking myself for that) right through to the quality service delivered by Abbie who was dealing with my queries everything was 5+/5
I aways find the staff so helpful and polite and Lynsey answer all my questions and kept me informed.
Customer service is exceptional
Very easy to use
Everything done exactly as promised by Eric
Very satisfied. Communication at all stages was great.
The issue I had with my vehicle I was worried would not be resolved but was
Lovely people to talking to
jamie was a pleasure to deal with . i would highly recommend williams
Booking is easy, staff are friendly and explain everything without overloading you
Eric the BMW associate who dealt with me was extremely helpful and knowledgeable.
Usual friendly knowledgeable staff
Again, great service with smiles
Good service at the quoted price. I knocked down slightly as had to wait 10-15 minutes on arrival time as a queue going out the door.
The service staff that dealt with my vehicle was excellent from finding the fault to fixing it
all good from start to finish reception staff great
Just no nonsense straight to solutions lovely the way I like it
Confirmation message sent. Clean Covid aware environment. Didn't keep my car for long and when I collected the car it had been cleaned inside and out.
Liverpool Centre were very good thanks
Agreed the time to bring the car in and it was ready at the agreed time.
I was given an appointment for a tyre change in two days, and the job was completed in half an hour.
Reception and follow up great customer focused service
Very satisfied with the overall experience.
The car was in and out within the time stated.
Because everything is just been perfect! Top service, very professional.
I received the exact service i expected from BMW. Top class
Couldn't fault the service
Staff really helpful and friendly
service is good and staff helpful and knowledgeable
Quick slick and efficient whilst you wait
Staff extremely polite & courteous
Very good cars
Service advisor Eric always knowledgeable and helpful
Excellent customer service, efficient and friendly staff
Excellent customer service
Carried out work required and advised that part in order would be fitted as soon as arrived
Everything completed to my satisfaction and on time.
Great customer service and workmanship
They are always brilliant and organised, it was effortless and they did exactly what they said
Professional and friendly.
Car felt fantastic !
Very pleasant welcoming service centre lady
Usual high st andard
Jamie-Lee (sorry if that's the wrong spelling) Was absolutely brilliant, very professional and courteous. Jamie sorted out a little misunderstanding that occurred and I was really impressed in how she handled the situation, a credit to BMW. Also Mik
The video taken of the service gives me a clear indication of my car's problems & what works needs to be done on it. Received a text about a courtesy car, but wasn't asked if I required one when I booked my car in for the service was disappointing.
Good service and communication
I was told a time to drop off my car and a time it would be ready and both were correct
The manager took time to listen to my grievances and offered support and reassurance. All round nice guy who must be very busy so I appreciated the time he took out of his day to speak with me
The customer service approach, where you are met and dealt with by the same person at Reception works well. The video of the actual service is good - offers reassurance that the job has been thorough.
I was looked after by Eric Pursglove who was informative, considerate and very personable. Thanks!
Easy online booking experience, friendly and polite service staff
Did as booked online at reasonable cost
From start to finish the service was excellent
Very happy. The car had its 3 year MOT and some Service checks. A video of the check up showed the Technician pointing out areas of the car that he was inspecting. This is a great ?? and delivered by email which we appreciated.
It's a good service and they were always to check everything to be safe.
I was sent a comprehensive video of my MOT with a running commentary that was very interesting and easily understood - quite fascinating. Car MOT/service was finished on time and included a wash and vacuum!
No issues whatsoever
Clean car, all sorted and friendsly but professional service
Very satisfied, after querying the cost of my MOT when booking, they reduced the cost to what I'd paid the previous year.
Well looked after by Eric
Booking in was easy and straight forward. Paula kindly made a note of a couple of issues we had and resolved them for us.
Because I was very satisfied. Apart from not having to pay(!) I can't think why it should be different.
Service carried out on time and without fuss. Car was washed and cleaned to a high standard.
The service was great very helpful, update given when vehicle was ready
Quick appointment to bring in my car Happy staff on the reception I get a comprehensive video by the mechanic My car even though it's not very old always feels like new when I've ever collected it after a service or maintenance visit
Work done to high standard and helpful
Eric, at Williams, Liverpool, dealt with the corrosion on my wheels issue quickly efficiently and with friendliness. He took photographs and organised for video evidence to be taken. My new wheels were fitted a week later. Well done Eric - thank you
Very satisfied. My car was in for a recall and the body shop managed to carry out repairs at the same time thus preventing an additional visit.
Knowledgeable and friendly staff. Excellent communications and understanding of what I required
Really helpfull sales person, outstanding support and knowing everything about the product range
Service was great from start to finish
Excellent in all aspects
John supported me all along the way, he answered all question, had so much patience. He was quite calm and polite.
Very easy looked after very well indeed
Was kept informed at all times John Fergerson was amazing.
Again, efficient, professional and friendly service from Brian, he's a real star!
Great service from being met at reception through to collecting the car. Our Sales Manager John Ferguson at the Liverpool Centre was first class and delivered a professional and excellent service.
Fantastic no worries
Well presented and plenty of time to make decisions no pressure
As above no problems
Total satisfaction with the sales team Namely John Ferguson and Scott Parker
Always responsive and helpful
Brian kept in touch all the way and we knew what to expect throughout. Thank you
12 out of 10 for me best experience I've ever had buying a car from bmw, John Ferguson deserves a medal made me feel very welcome and assured in getting my car.
It was waiting for me as soon as I turned up
Everything well explained and even during covid restrictions nothing was a problem
The salesman John was excellent I his approach and made us feel comfortable throughout the process.
Ian Thompson made the whole process great from purchase to delivery he was very helpful and is a credit to Williams Liverpool
Despite covid restrictions the process was easy, sales staff were helpful and professional.
Easy because Covid was done outside but very quick and efficient no waiting arpund
Challenging Times but BMW Williams Liverpool have endeavoured to overcome
Was more than happy with Williams BMW in Liverpool and found their customer service second to none. I changed from the Warrington dealer I had previously used as they didn't check for stock cars when I asked just tried to sell a different car.
Quick and easy