Overall the service was completed, but the ‘while you wait’ time stated was not accurate and it took much longer for the service to be undertaken. Also simple other work needed would not be undertaken.

Emails and calls are not replied or returned promptly or at all at times.

Great customer service

Having to sit around unnecessarily - see above

Poor communication, job not scheduled correctly, poor service when collecting car, still waiting for service manager to call after making complaint

As per question 1.

Booked car in for service at 0900Hrs and left the car, when I phoned at 1200hrs the service had not started.

Unacceptable delay in replacing a spare part. Staff unhelpful. Plastic parts left unrepkaced in footwell when car collected.

Despite dropping the car off very early in the morning and leaving all day while I am in work, on both occasions so far I have had to wait over an hour before my car is ready.

I have received a very poor experience from BMW Liverpool, and what I can only explain as the most shocking level of incompetence I have ever endured. Every level of this garage is appalling, from the ladies on reception all the way to the manager.

Liverpool 'Williams' maintenance / service depot is always welcoming, clean and warm. The lady on reception is really nice and friendly and will offer you a nice cup of coffee etc. Customers really like this indication of quality of service.

No issues whatsoever great guys at Williams.

car was serviced on time and washed/valeted

Thought it was very expensive for brake pads

I cannot fault my experiences at Williams Liverpool.

Very good

Good customer service from start to finish. Always informed of any issues or delays to make the whole process run smooth.

It took a long time to be seen, they had to carry out known work that took a longer time than I expected, the service dept. knew this has to be done. The processes of finding a place to pack is a complete joke.

Great Customer service from Eric and a good job by the technican

Didn’t get any feedback on my car service that day ..don’t know when next one is due, how brakes / tyres ect are just everything was fine previously tyre depth break wear ect has been explained

Just polite staff

Very satisfied

Usually they clean car inside out but this time untouched!

Although the gentleman who dealt with my service was fantastic and tried to explain the difference in price, it still doesn't sit well with me that I'm quoted one price on the Website for service, and then told I have to pay more when I arrive.

The welcoming staff are fabulous....getting through on the phone and getting a satisfactory appointment never fail to disappoint

Without doubt the best experience I've had from a BMW main dealer. Jamie the service adviser couldn't do enough for me. Outstanding customer care..

excellent service

As stated above. The technician didn't fix the problem which was a poorly fitted tyre pressure monitor and chose to blame alloy protectors instead. The problem got fixed externally to the BMW service dept

Good service

Quick and easy to have service completed. Car cleaned.

They always do an excellent job

Very friendly and efficient.

THey understood the issue with my brakes and tried as best they could to resolve my issue.

Can’t fault the service people car was fixed and all seems ok.

Was told I could do a satnav update online for free but this was no longer an option. I went online to do it. I called up BMW to see if they could add this to account but they could not even though I was unaware i had free up dates for 1st 3 years

The whole experience from start to finish is faultless

Williams resolved my issue quickly

Service done

It’s made to be pleasing by having internet access to catch up on news and personal comms,Very Pleasant Staff In attendance and being kept informed of how things are going whilst waiting.

My car went into workshop looking like a Wright off but came out as good as new again . I am extremely Happy with the quality and work that they have done to bring it back to the way it was.

All as expected.

Jamie was very helpful throughout.

It was ok - I left the car for the day so expected it to be ready when I returned and it was.

Completely fulfilled my expectations in a fast and efficient manner

Really very pleased.

Always found them to be helpful and polite with good explanation of the sevice carried out

Communication - sub-par: I was told information when called by the service centre that differed completely to that told to AlphabetWork done - I had to keep pushing just to get things done

Straightforward and no problems. I like that they go that extra mile. The car was only in for an airbag recall, but they cleaned it inside and out, did a healthcheck and even offered to pay for me a taxi into Liverpool while I waited.

Covenience, cost and service

Everything was slick and professional.

First Service advisor I saw was Stuart Rimmer Who Promised he would ring to let me know my car was ready to pick up this did not happen, on other times I had always received a text or a call. When I returned he was on his lunch.

As per above- very good service spoiled by unacceptably tardy collection service

Had to take a day off work to get the car in. No flexibility exercised at point of booking car, no offer of a courtesy car. No appointments below a month away in timescale despite car only needing an oil change after 19000 miles

Problems dealt with speedily .

Service done on time with no issues.

The guy in charge of dealing with my car on the day was a Mr STUART RIMMER, Did not have a clue how to turn the computer on, made me wait another 30 minutes because he said he wasnt trained properly on the computer.

Prompt and friendly service

Some parts were not available and I now need to book the car in again for the service to be completed

Almost all as planned but small issue which was dealt with appropriately. I dealt with Eric directly. Very competent.

Top quality service

I expect a better service from a prestigious band like bmw

Poor do not return calls. I have bought 5 cars from Williams and am very unlikely to buy another

Barry Mosey and his team really look after me, he has now gone, I will follow

Quick turnaround and full description of issue helped ease mind

Car was picked up and dropped back off

Ruis in the body shop was kind courteous and helpful. He had just finished a difficult phone call with a customer but he didn’t let that stop his lovely mannerisms.

Happy with the service for the MOT and getting the new Key but unhappy with key which was not ready for use as it ws not put together and Mike Jones knows about this aswell at the center.

A part for the standard service was not available and so I will have to come back in

The issues with my car were sorted out in the timescales committed to. An estimate was given, and that was the price I paid.

Friendly, helpful service

as Above... plus had to sort taxi’s to and from work, no offer to drop the car off of call a taxi. Shocking

The service person I spoke to and dealt with my repair was charming .However the parts where on back order two week wait then two week wait to fit .

Courteous and efficient However did struggle originally to book the car in for service as lines constantly busy and left details for a callback but never received a callback.

Great service from all the team and excellent sales man

The car was dropped off in the morning. I received a call to say it was ready and would be washed for when it was collected. However when I collected it, it hadn't been cleaned, I wasn't offered the chance to have it cleaned.

Great service from Eric. Kept me informed through the day and car was available on time.

As above - continued excellent service. I am a long standing customer of BMW Liverpool

I have used Williams for years and my cars have always been cleaned and washed following a service. The car was not cleaned or washed on this occasion.

service great in person, but calling on the phone is a frustrating experience always busy 50/50 if you get a call back

When I called the roving lady receptionist spoke to an agent who seemed disinterested in attending to me as "he was tto busy".The next agent was great he took a great interest in my car problem and I was completely satisfied with him and his action

when we called for an update of when the car would arrive they couldn't give us a definite date due to "issues of damage and the delivery wagons not delivering during the night !" which I thought was a bit strange.

Treated very welcoming by staff

Fantastic service from start to finish. The best BMW dealership I’ve been too.Many Thanks to Shaun, Ian, & Martin ????

Aaron and his colleagues were really helpful and explained everything really clearly.

No problems experienced

Swift , friendly, professional service

Martin Welsh Sales EXecutive at Williams Liverpool was excellent. He was very helpful, explained the various options open to me very clearly and allowed me to make my choice. His approach felt honest and genuine.

Faultless is the only word to describe the customer service I received.

The sale person who i dealt with worth all the recommendations i would be happy to offer the service to every body i had from her it’s been very pleasant

We were dealt with in a highly professional & courteous manner. Mum and I were never left sitting waiting John introduced himself when we arrived and let us know when he would be with us if he was with another customer.

Delays in getting a car - took too long.

Always kept informed on the build of my car, my sales advisor was Charlotte White and she is a credit to Williams Liverpool

John, and everyone at the Liverpool branch was a joy to be around and made me feel comparable everyone I was there.

Excellent - Antony was lovely to us all

Dealt with Mr John Ferguson and another lady member off staff who I found to give excellent service in a fine and acceptable manner.

DaVinci told me that they have had to mend part of the hoist and straighten the key to the scooter. Just not good enough. Very disappointed.

Was getting calls to tell me my car was there but couldn’t pick it up, so that was unnecessary I think, then got the call to pick the car up and it was the wrong day, so had to come back the next day.

no problems as yet, but do not get my vehicle until the 19th December 2018

The man dealing with me Anthony Inman has been very good and helpful to deal with.

Excellent service from everybody at Williams Liverpool but especially from Anthony and John, the bouquet of flowers and teddy bear were the icing on the cake

John at Liverpool was amazing so supportive

Please see above, Lydia and the rest of the team made things a great experience to the point it was a special one. She even put the car in a specific garage with music and it's lights flashing as she revealed it - really nice gesture!

I opted for the space saver spare tyre but was never advised that this would result in he boot levels being raised. If I had known this I would not have taken this option so big disappointment

Everything was ok but the car was not clean when I picked it up at all.It had dirt marks all over the sides and door sills as if it hadnt been washed or only given a basic wash. The sales person even said he was not happy with it.

Professional service from start to finish.

As previously mentioned, John has looked after me throughout and I am extremely satisfied with his service.

As my motability advisor was off on maternity leave other staff did not seem to know what to do

The staff were fantastic and answered all my questions and helped clear up misconceptions. Very helpful and friendly!

Friendly and helpful staff. And a nice cup of coffee.(or two )

kept waiting around a lot

once again very professional

Waited ober an hour to be seen ??

The whole buying experience made you feel special.

Because I am satisfied with the car

Great deal took a little longer than I had expected but worth the wait delighted with the new car

The service that I received was first class.The transaction was completed in a smooth and efficient manner in pleasant surrounding.The whole experience was stress free.I was even give a beautiful bouquet when I received my car keys.

Very

Ian Thompson ensured from start to finish and beyond the experience and quality of service he offered top notch. For a first timer going through motability procedure his knowledge, understanding and patience couldnt be faulted.

There is a small scuff on the bonnet of the car, aside from this everything went better than expected.

The vehicle was ready on time and was gleaming. Lydia was ever the professional and Williams Liverpool should be proud of her as she works hard to keep the customer informed and happy.

Excellent service from start to finish . Ian Thompsom went above an beyond to make the whole process run smoothly. I would recommend Bmw to everyone the service I received was second to none

Anthony Inman incredible and also the dealership manager and director who both came and spoke with me.

Basically trouble free, and pleasurable

Purchase and collection was fine. They failed by not informing us that there was a five month wait for the car.

I love BMW and Williams

It was the whole experience, Aaron Serrao gave us from entering the BMW showroom to the presentation when we picked up the new X1 . Great communication from Aaron, beautiful flowers on presentation , and my favourite music on when the shutter lifted

Because of the excellent service that I received from staff.