Paula was brilliant and very helpful.

We were informed of what was happening throughout the day

BMW have the most friendly helpfull staff I have come across.

Nice greeting , on time , good customer interface !

Staff are lovely there

Very polite and helpful

Service started on time and was completed at the promised time, almost to the minute!

Looked after well ??

nice and friendly, Paula was super

Very easy and efficient

Great service and speed

Highlight for me was the day I collected my car and it was presented from behind a screen with nusic playing and flowers. I have had many expensive cars in the past, but this handover was exceptional.

Friendly quick and completed fix

Drop off was quick and easy and car was ready when promised.

Great service

As previous answer everything went smoothly

Very friendly, knowledgeable staff. They are always polite and make you feel welcome. The car was valeted afterwards and was absolutely spotless. It was also completed in a timely and efficient manner.

They carried out the agreed work well and promptly.

Job done quickly with no hassle

Great customer care

Always feel a valued customer

All went smoothly

All jobs completed on time, even had an urgent recommendation picked up and this got authorised via Lex and works completed to brake discs and pads without me having to do a thing.

Do a good job

Was first told that my car would be in the service centre for 5 hours, despite the recall letter stating it would take 2 hours. Eric made sure my car was sorted in 2 hours.

Car looks fantastic nice and clean after service .

The service advisor (Eric Pursglove) was excellent as usual. All work carried out as agreed and on time by the technician, Alan Corish.

No issues at all with experience. Excellent.

Everything went to plan with good communication and no surprises

No problems ,what needed doing was done and on time

Great waiting room with coffee facilities and job done in time stated

Clear Information given in an open and honest way from the service staff

top people

The fault was found and remedied with no complications.

Easy service to use

v,good with everythinl

I have given this because the service is ecellent as I have previously stated above

Lyndsey looked after me very well warm welcome and ensured I was happy with everything

Very satisfied especially as I was given an electric courtesy car

I was impressed with your service

Explained what was going to be done to the car gave us an estimate of how long the job would take we went for a walk came back and the car was waiting very impressed.

While waiting for my BMW to be serviced I enjoyed the lovely seating area along with a fridge full of complementary drinks plus a coffee machine.

Process was easy and they even hoovered my mats :)

After servicing the car they also washed an hoovered it

All was done on time with no delays

Very helpful staff and prompt service

Easy and prompt communication with the engineer Jamie

As above plus complementary oil top up

Work carried out on time

They cleaned my car during service

Service and MOT was completed very quickly and efficiently

Friendly staff and a nice environment

All work completed on time as arranged.

booked in for a first oil service I was given a convenient date, the garage were able to address a boot opening issue & update the sat nav at the same time. Car was ready by noon as promised all issues addressed & washed.

Tha fault was rectified and the car handed back as promised, the only downside was the rear compartment shelf had not been rturned to its correct position

Can't fault the service provided

Staff very friendly Greeted politely and with respect Informed when car was ready

Even though I had been given new tires literally 3 days before, they spotted we needed new brakes and did these straight away very happy!

Great service

Timely & accommodating.

I was received very well by mr pursglove at the service department he was very pleasant and explained everything to me about the service My car was given back to me lovely and clean and I went away happy.

Friendly and efficient staff. Service well done. Clear communications at each stage (on phone and in-store).

The overall experience and knowledge.

Car had a puncher,unrepairable,supplied new tyre and fitted in the hour.

Eric Pursglove was extremely helpful with excellent customer service skills

At all times the staff were extremely helpful and efficient and the service was completed in the time stated.

Always welcoming service from eric (Liverpool). Full updates and explanations of work completed.

The MOT was done on time and treated very courteously

I was kept informed at every stage of my service.

Paula from the service team was excellent

Car was fixed within notified time and kept me up to date

Just got on with the job in hand fast time

Very happy with the service quality

This was not a service only an MOT test,but previous service visits , no problems!

No issues

Impeccable service, Lindsay and Adrian are brilliant. Keep up the good work.

Paula was simply amazing, her customer service is second to none, highly recommended.

Quick and easy to book and went really smoothly

All service personnel greeted us with enthusiasm even to apologise for not being able to offer us a drink

Really great customer service from Jame in the servicing team and Paul Beddow in the technician team Liverpool.

Was done in the fast lane so no wasted time for return of the car

Quick and simple, Brill!!

My car was in and out!

Very easy to use

Very efficient

Customer service is exceptional

I aways find the staff so helpful and polite and Lynsey answer all my questions and kept me informed.

Right from the warmest welcome from a gentleman at the door (I never caught his name and I'm kicking myself for that) right through to the quality service delivered by Abbie who was dealing with my queries everything was 5+/5

Everything done exactly as promised by Eric

Best

Very satisfied. Communication at all stages was great.

The issue I had with my vehicle I was worried would not be resolved but was

Lovely people to talking to

Booking is easy, staff are friendly and explain everything without overloading you

jamie was a pleasure to deal with . i would highly recommend williams

Eric the BMW associate who dealt with me was extremely helpful and knowledgeable.

The service staff that dealt with my vehicle was excellent from finding the fault to fixing it

Usual friendly knowledgeable staff

Good service at the quoted price. I knocked down slightly as had to wait 10-15 minutes on arrival time as a queue going out the door.

Again, great service with smiles

Excellent

all good from start to finish reception staff great

Just no nonsense straight to solutions lovely the way I like it

Liverpool Centre were very good thanks

Agreed the time to bring the car in and it was ready at the agreed time.

Confirmation message sent. Clean Covid aware environment. Didn't keep my car for long and when I collected the car it had been cleaned inside and out.

Reception and follow up great customer focused service

I was given an appointment for a tyre change in two days, and the job was completed in half an hour.

Staff great

Paula great

Fantastic service.

The car was in and out within the time stated.

Very satisfied with the overall experience.

Because everything is just been perfect! Top service, very professional.

I received the exact service i expected from BMW. Top class

I was given a choice of day when I could collect my car. When I arrived at the showroom my car was ready and in a one condition. Yes again Scott Parker went over and beyond.

Brilliant

We got the best car and best deal for us. All made very easy by a superb team.

No problems between car handover to new mobility car

Like I said previous outstanding service

Knowledgeable and friendly staff. Excellent communications and understanding of what I required

Service was great from start to finish

Really helpfull sales person, outstanding support and knowing everything about the product range

Excellent in all aspects

John supported me all along the way, he answered all question, had so much patience. He was quite calm and polite.

Very easy looked after very well indeed

Was kept informed at all times John Fergerson was amazing.

Great service

Again, efficient, professional and friendly service from Brian, he's a real star!

Great service from being met at reception through to collecting the car. Our Sales Manager John Ferguson at the Liverpool Centre was first class and delivered a professional and excellent service.

Well presented and plenty of time to make decisions no pressure

Fantastic no worries

As above no problems