Missed a fundamental defect, didnt appear to know why the car was in. Sills appear to be low.
Very good customer service
Only issue was it wasn't explained to me that the service would take all day. I thought I could wait for the car. Had I realised this I would have chosen a day when a courtesy car was available.
I received excellent service from Eric Pursglove.
Essentially good service and customer care, but (relatively minor) mileage recording issues remain unresolved.
Service was fine. Disappointed that the car was not cleaned as well inside . Boot was not vacuumed
Without the receptionist issue this would have been completely satisfied.
The service experience was top notch the only issue was length of time to do a repair which was over 4 days. However I am satisfied with the quality of the repair and did get my car back for my holiday trip due to Williams outstanding push.
I have used BMW Williams for all of my requirements for the BMW vehicles I've owned from sales to service they have always been excellent, although I work in Chester, I go out of my way to use Williams BMW Liverpool.
The car was recently in for new rear tyres, i was kept informed an given a good deal. As simple as tyres its good to be kept up to date
Only blemish was that the invoice wasn't ready when I arrived to pickup my car which caused a slight delay
On three occasions ( when I made the apppointmnet, the day before and when I dropped my car off), I asked for it to be ready by lunchtime and it was not. This was not due to an issue with the MOT but because the internal paperwork said 3.00pm
As above - length of time to wait is a joke - plus not completed as you promised no clean and valet
As detailed above. The presentation of the Service facility is excellent. It is not too far from the city centre so conveniently situated for most people. The car park has always been full and it's been difficult to find a space.
Small wait in the morning to see a service rep, otherwise excellent service and communication.
Polite staff, good service, regular updates and car always clean upon return.
All issues fixed, great to deal with
always given an excellent service.
The problem with my car was dealt with in a very professional & efficient manner.
Stuart apologised for the error in the appointment and made sure everything was completed in time. He arranged a taxi and endured my car was clean and ready to drive away on time
Just so simple to deal with and they let me know as soon as the car was ready
It took 3 visits and 3 days of my own time (i.e. many, many hours) to resolve a very simple warranty claim.A simple verbal apology from a customer service representative, was the only thing proffered, for that inconvenience.See below for details.
Service came in under budget and well done
I couldnt have asked for anything more. Great service and knowledgable staff.
First £5 of taxi drop off was paid by Williams
Vehicle was ready when I was told it would be by Eric which kept me fully informed of progress
Completely satisfied with service
Again great service. Easy to access the pall mall site and staff couldn't be more helpful.
The service people are happy to help with any problems i have had with my car.
had a problem with light failure which was dealt with speedily and efficiently
They provide excellent service
The work I asked for was carried out on my car to my full satisfaction.
Nowhere to sit whilst waiting for service adviser. Just asked to stand in an open space. Rather unfriendly.
After a little issues things were put right
Got an early morning service time and waited while the work was carried out.Car was washed and cleaned.Excellent service
Good service.Poite,helpful staff.
Staff all very helpful as always
Friendly staff and timely service. The video health check is a nice touch
All work completed, car valeted and delivered exactly on time.
Job done when they said they would do it
My car was booked if for a servicing and MOT on a Friday. The car was dropped off on Thursday, but because I arranged to collect the car on Saturday the service centre decided not to complete the work until Saturday. Not what we agreed.
Very difficult to find somewhere to park and wasnt informed the car was ready.
Everything ran smoothly and as expected
Everything went as smooth as possible
The service was in fact a MOT but all went well and smoothly. I was contacted personally, as usual, to say the car was ready for collection at the agreed time.
Very professional service team
Dealt with efficiently, courteously and whilst service costs are quite expensive, you get what you pay for. I like to use BMW services to maintain the value of the car when I come to re-negotiate for a new vehicle.
90 minute express service, took 3 hours. Was not impressed I had to wait for that long however service was good, staff very friendly and apologetic.
Very helpful staff and car was ready when they said it would be
As stated above everything was completed as required and on time.
Attentive and informative staff
From the range discussion of the vehicle and the planning of the interior, when I picked the vehicle up I was shown how to set the vehicle up which I found to be great. Shows the sales knew exactly what the customer would want
The personal touch at the dealership encourage me to return a week later and buy the same X5M for my wife.
We'll informed and extremely satisfied with all aspects
Experienced, well mannered and non pushy salesman - Martin Farrell (Liverpool)
Williams BMW
Liverpool
