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Paula was brilliant and very helpful.
We were informed of what was happening throughout the day
BMW have the most friendly helpfull staff I have come across.
Nice greeting , on time , good customer interface !
Staff are lovely there
Very polite and helpful
Service started on time and was completed at the promised time, almost to the minute!
Looked after well ??
nice and friendly, Paula was super
Very easy and efficient
Great service and speed
Highlight for me was the day I collected my car and it was presented from behind a screen with nusic playing and flowers. I have had many expensive cars in the past, but this handover was exceptional.
Friendly quick and completed fix
Drop off was quick and easy and car was ready when promised.
As previous answer everything went smoothly
Very friendly, knowledgeable staff. They are always polite and make you feel welcome. The car was valeted afterwards and was absolutely spotless. It was also completed in a timely and efficient manner.
They carried out the agreed work well and promptly.
Job done quickly with no hassle
Great customer care
Always feel a valued customer
All went smoothly
All jobs completed on time, even had an urgent recommendation picked up and this got authorised via Lex and works completed to brake discs and pads without me having to do a thing.
Do a good job
Was first told that my car would be in the service centre for 5 hours, despite the recall letter stating it would take 2 hours. Eric made sure my car was sorted in 2 hours.
Car looks fantastic nice and clean after service .
The service advisor (Eric Pursglove) was excellent as usual. All work carried out as agreed and on time by the technician, Alan Corish.
No issues at all with experience. Excellent.
Everything went to plan with good communication and no surprises
No problems ,what needed doing was done and on time
Great waiting room with coffee facilities and job done in time stated
Clear Information given in an open and honest way from the service staff
The fault was found and remedied with no complications.
Easy service to use
v,good with everythinl
I have given this because the service is ecellent as I have previously stated above
Lyndsey looked after me very well warm welcome and ensured I was happy with everything
Very satisfied especially as I was given an electric courtesy car
I was impressed with your service
Explained what was going to be done to the car gave us an estimate of how long the job would take we went for a walk came back and the car was waiting very impressed.
While waiting for my BMW to be serviced I enjoyed the lovely seating area along with a fridge full of complementary drinks plus a coffee machine.
Process was easy and they even hoovered my mats :)
After servicing the car they also washed an hoovered it
All was done on time with no delays
Very helpful staff and prompt service
Easy and prompt communication with the engineer Jamie
As above plus complementary oil top up
Work carried out on time
They cleaned my car during service
Service and MOT was completed very quickly and efficiently
Friendly staff and a nice environment
All work completed on time as arranged.
booked in for a first oil service I was given a convenient date, the garage were able to address a boot opening issue & update the sat nav at the same time. Car was ready by noon as promised all issues addressed & washed.
Tha fault was rectified and the car handed back as promised, the only downside was the rear compartment shelf had not been rturned to its correct position
Can't fault the service provided
Staff very friendly Greeted politely and with respect Informed when car was ready
Even though I had been given new tires literally 3 days before, they spotted we needed new brakes and did these straight away very happy!
Timely & accommodating.
I was received very well by mr pursglove at the service department he was very pleasant and explained everything to me about the service My car was given back to me lovely and clean and I went away happy.
Friendly and efficient staff. Service well done. Clear communications at each stage (on phone and in-store).
The overall experience and knowledge.
Car had a puncher,unrepairable,supplied new tyre and fitted in the hour.
Eric Pursglove was extremely helpful with excellent customer service skills
At all times the staff were extremely helpful and efficient and the service was completed in the time stated.
Always welcoming service from eric (Liverpool). Full updates and explanations of work completed.
The MOT was done on time and treated very courteously
I was kept informed at every stage of my service.
Paula from the service team was excellent
Car was fixed within notified time and kept me up to date
Just got on with the job in hand fast time
Very happy with the service quality
This was not a service only an MOT test,but previous service visits , no problems!
Impeccable service, Lindsay and Adrian are brilliant. Keep up the good work.
Paula was simply amazing, her customer service is second to none, highly recommended.
Quick and easy to book and went really smoothly
All service personnel greeted us with enthusiasm even to apologise for not being able to offer us a drink
Really great customer service from Jame in the servicing team and Paul Beddow in the technician team Liverpool.
Was done in the fast lane so no wasted time for return of the car
Quick and simple, Brill!!
My car was in and out!
Very easy to use
Customer service is exceptional
I aways find the staff so helpful and polite and Lynsey answer all my questions and kept me informed.
Right from the warmest welcome from a gentleman at the door (I never caught his name and I'm kicking myself for that) right through to the quality service delivered by Abbie who was dealing with my queries everything was 5+/5
Everything done exactly as promised by Eric
Very satisfied. Communication at all stages was great.
The issue I had with my vehicle I was worried would not be resolved but was
Lovely people to talking to
Booking is easy, staff are friendly and explain everything without overloading you
jamie was a pleasure to deal with . i would highly recommend williams
Eric the BMW associate who dealt with me was extremely helpful and knowledgeable.
The service staff that dealt with my vehicle was excellent from finding the fault to fixing it
Usual friendly knowledgeable staff
Good service at the quoted price. I knocked down slightly as had to wait 10-15 minutes on arrival time as a queue going out the door.
Again, great service with smiles
all good from start to finish reception staff great
Just no nonsense straight to solutions lovely the way I like it
Liverpool Centre were very good thanks
Agreed the time to bring the car in and it was ready at the agreed time.
Confirmation message sent. Clean Covid aware environment. Didn't keep my car for long and when I collected the car it had been cleaned inside and out.
Reception and follow up great customer focused service
I was given an appointment for a tyre change in two days, and the job was completed in half an hour.
The car was in and out within the time stated.
Very satisfied with the overall experience.
Because everything is just been perfect! Top service, very professional.
I received the exact service i expected from BMW. Top class
I was given a choice of day when I could collect my car. When I arrived at the showroom my car was ready and in a one condition. Yes again Scott Parker went over and beyond.
We got the best car and best deal for us. All made very easy by a superb team.
No problems between car handover to new mobility car
Like I said previous outstanding service
Knowledgeable and friendly staff. Excellent communications and understanding of what I required
Service was great from start to finish
Really helpfull sales person, outstanding support and knowing everything about the product range
Excellent in all aspects
John supported me all along the way, he answered all question, had so much patience. He was quite calm and polite.
Very easy looked after very well indeed
Was kept informed at all times John Fergerson was amazing.
Again, efficient, professional and friendly service from Brian, he's a real star!
Great service from being met at reception through to collecting the car. Our Sales Manager John Ferguson at the Liverpool Centre was first class and delivered a professional and excellent service.
Well presented and plenty of time to make decisions no pressure
Fantastic no worries
As above no problems