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I had a very efficient and professionally delivered service and MOT.
Polite staff. Quick turnaround and issue resolved
Service completed on time. Sent images of pre approval issues. Works well as it saves time.
Great customer service, particularly Laura on the service reception
Excellent in every way.
I had a problem with 1 of my tyres constantly losing pressure this was looked into and the mechanic came and explained what had gone wrong and rectified it.
I have been coming to William's Liverpool for 50 years.. enough said ??
The car is just one part of the William's experience their staff is the other, who I have found to be helpful and friendly.
Eric the chap that took care of me was very helpful and nothing was to much trouble
Problem was solved
Complete satisfaction with staff
Value for money
VERY HAPPY WITH THE SLICK SERVICE AND HAPPY THAT MY CAR HAD BEEN CLEANED WHEN I COLLECTED IT.
No complaints, great customer service
Excellent service .
The whole experience from booking the vehicle in, to collection was easy and hassle free. I was also given a reminder phone call the day before and given Paula's name to ask for when I arrived
Very friendly and helpful.
Quick and efficient Excellent communication.
Service was excellent, price ended up cheaper than I'd expected, slight delay to expected timeframe but this was due to them cleaning my car, so no problem at all really!
The day of my service was fine and the staff were all really great. However the service in the days prior was frustrating - my apt was changed from 8:30 to 10am ish with no explanation. Just a text with the new time minutes after confirming 8:30
Mark was exemplary in his front of house role and he has now transformed the workshop approach to customer service from very good to simply excellent. Interesting that one young man can have such a positive effect on different teams.
Collection and delivery service 1st class
Quick and easy
Good service, nice valet on car
Very satisfied , Eric looked after me very well.
Car was damaged whilst being serviced. That being said , the way BMW put things right was first class. Accidents happen but the way it was dealt with was superb.
Car was dealt with promptly and efficiently
The service and faults were taken care of and the car was cleaned wonderfully.
Booking was easy, Eric was attentive and experience just smooth (even during Covid)
Very good service, quick and efficient. Very helpful team at the service centre and well looked after at all times. I waited for my car and the department was clean and welcoming, even with COVID restrictions in place.
Everything was totally satisfactory ie the servicing work and the communication
Booked in really quickly, car was fully checked over also & added bonus of being valeted too!
Got car back all clean and tidy
Warm welcome nice staff
Very satisfied. I brought my car in for an MOT. I was looked after by Jamie in the service department. She was very courteous and personable. She kept me up to date with the progress of my car, and found a courtesy car in record time for me.
Eric was great
Very happy with the service given
Did exactly what they said!! Well organised
all conducted in good order
Very good, i like the information about my car service that i am given on the link in the text message
Eric was very helpful in providing the competitive price for the tyres and got everything sorted in time.
Was welcomed and got the impression everyone knew what they was talking about and was very helpful with no hassle.
The sales rep was excellent from the initial enquiry through to collection day.
Ian the salesman was extremely helpful and kept me informed right throughout the process
Nice and straight forward from start to finish
the whole team are welcoming and this creates a lovely atmosphere in the showroom
The normal interaction with sales staff was obviously curtailed by the Covid restrictions but everything was done professionally and with courtesy
Ian Thompson was very helpful informative and kept me updated on delivery of new vehicle
No complications and great communication
Relaxing atmosphere under difficult COVID-19 restrictions. Whole process was made easy
We were extremely satisfied with how Ian at Williams dealt with us while purchasing the car. His customer service skills were excellent