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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Seen and attended to promptly

Service

Good customer service.

Service

Staff took the time to explain to me what was required for my first appointment

Service

From arrival at the service reception until I left with my car having received the relevant service and then having a valet, I was kept fully "in the loop" by Eric Pursglove regarding the status of my car. Excellent communication throughout.

Service

From the first call when making the service booking, right through to collecting my vehicle at the end, all of the staff I came into contact with were professional, friendly and very knowledgeable and were a pleasure to deal with.

Service

On time.

Service

Straightforward, no nonsense, good service.

Service

Seamless attention from start to finish.

Service

I was greeted by Eric in service and he asked when I wanted the car back I said asap, he told me he could get it back to me at 11:30 possibly and he did. Spot on. Great customer service.

Service

Efficient fast track check-in meant I could carry on with my day. Collecting my car was equally efficient with the offer of help if there were any issues- there weren't any.

Service

Would give more stars but limited to 5

Service

Please see my earlier comments. I could not fault the service I received.

Service

Excellent service

Service

Good friendly service and polite staff.

Service

Excellent service

Service

Staff were great

Service

From start to finish Nothing was too much trouble

Service

Staff very helpful and polite

Service

Value for money and was impressed by the short video of the inspection of the vehicle by your engineer.

Service

Very happy with service.

Service

They fitted me in at short notice - I had an urgent need.

Service

My service was easy to book (and change) and check-in and check-out we're simple.

Service

Quick, efficient and fast service.

Service

No hassle

Service

My car had been to another BMW service centre to have the work carried out on 3 occasions and they had been unable to fix the issue. I was feeling frustrated and decided to try another service centre. Williams Liverpool resolved the issue 1st time.

Service

No problems.

Service

Great service

Service

Well organised and friendly, helpful staff, from the booking in to at the garage. Paula was great,very friendly and polite, and kept me upto date with the progress of the work.

Service

God people with local knowledge who I have known for quite some years

Service

Great service

Service

Eric was very helpful and kept me informed at all times!

Service

A very good experience all round

Service

Paula did her job brilliantly, she is a credit to Williams Liverpool.

Service

everything I needed was achieved .

Service

Excellent customer service received from Jamie Lee on reception and Ian Alexander who carried out the work.

Service

Staff are always friendly and helpful

Service

Paula, excellent lady and she is the best example I've ever seen re: customer care, satisfaction and a commitment to a repeat business strategy!.

Service

Very efficient level of customer service and communication from front desk representative.

Service

I was happy with service provided , they communicated well with me -

Service

All went according to plan.

Service

Attentive staff

Service

Great service overall. The car was even washed and valeted FOC.

Service

Staff were great to deal with

Service

The lady who saw to us was extremely friendly & lovely

Service

Quick easy check-in and collection. Kept updated during the day as to the progress of the service

Service

Staff excellent and very helpful

Service

I can not fault the assistance from John Ferguson and the BMW team, from the moment you enter the showroom. Nothing was too much trouble and their knowledge was invaluable from the details of the car to the admin . It was an exciting experience.

Service

I have used the service centre for my last two cars and always had good service with no problems.

Service

Paula was great and kept me upto date with the progress.

Service

Excellent while you wait servicing.

Service

Lynsey was excellent, she made you feel welcome and explained everything to you.

Service

Paula was incredibly helpful

Service

Everything was done and was on the times I was given

Service

all sorted quickly and professionally

Service

Great throughout

Service

Work carried out to the usual high standard I have previously experienced at Williams Liverpool.

Service

Paula was absolutely fantastic!!! Really lovely and helpful!

Service

The booking in process was very easy to do using the app. Once I arrived Eric got my car booked in and then back to me quickly which meant I didn't have to loose much time with work commitments.

Service

Quality service from start to finish

Service

Paula was brilliant and very helpful.

Service

Hassle free

Service

We were informed of what was happening throughout the day

Service

BMW have the most friendly helpfull staff I have come across.

Service

Nice greeting , on time , good customer interface !

Service

Staff are lovely there

Service

Very polite and helpful

Service

Service started on time and was completed at the promised time, almost to the minute!

Service

Looked after well ??

Service

Great service and speed

Service

Very easy and efficient

Service

nice and friendly, Paula was super

Service

Friendly quick and completed fix

Service

Highlight for me was the day I collected my car and it was presented from behind a screen with nusic playing and flowers. I have had many expensive cars in the past, but this handover was exceptional.

Service

Drop off was quick and easy and car was ready when promised.

Service

Great service

Service

As previous answer everything went smoothly

Service

Very friendly, knowledgeable staff. They are always polite and make you feel welcome. The car was valeted afterwards and was absolutely spotless. It was also completed in a timely and efficient manner.

Service

Job done quickly with no hassle

Service

They carried out the agreed work well and promptly.

Service

All jobs completed on time, even had an urgent recommendation picked up and this got authorised via Lex and works completed to brake discs and pads without me having to do a thing.

Service

All went smoothly

Service

Always feel a valued customer

Service

Great customer care

Service

Was first told that my car would be in the service centre for 5 hours, despite the recall letter stating it would take 2 hours. Eric made sure my car was sorted in 2 hours.

Service

Car looks fantastic nice and clean after service .

Service

Do a good job

Service

The service advisor (Eric Pursglove) was excellent as usual. All work carried out as agreed and on time by the technician, Alan Corish.

Service

Everything went to plan with good communication and no surprises

Service

No issues at all with experience. Excellent.

Service

No problems ,what needed doing was done and on time

Service

Great waiting room with coffee facilities and job done in time stated

Service

Clear Information given in an open and honest way from the service staff

Service

top people

Service

Easy service to use

Service

The fault was found and remedied with no complications.

Service

v,good with everythinl

Service

I have given this because the service is ecellent as I have previously stated above

Service

Very satisfied especially as I was given an electric courtesy car

Service

I was impressed with your service

Service

Process was easy and they even hoovered my mats :)

Service

Explained what was going to be done to the car gave us an estimate of how long the job would take we went for a walk came back and the car was waiting very impressed.

Service

While waiting for my BMW to be serviced I enjoyed the lovely seating area along with a fridge full of complementary drinks plus a coffee machine.

Service

Lyndsey looked after me very well warm welcome and ensured I was happy with everything

Service

It was arranged to collect and ran smoothly

Sales

The customer service at Liverpool BMW was excellent. In particular Ian Thompson who dealt with us from our initial visit right through to delivery of vehicles was absolutely fantastic. First class service !

Sales

Ian was very informative and was able to answer all questions and provided all the information i needed.

Sales

From the initial welcome and cup of coffee I was made to feel comfortable and at ease. Everything was explained carefully to me from the finance papers right through to the features of the car. I was made to feel like the most important person there

Sales

Knowledgeable staff who explained everything we needed to know and kept us informed.

Sales

As always amazing customer service

Sales

The car handover was very thorough and John answered all the questions I had about my new car. All the staff are lovely and make you feel very welcome.

Sales

The team at BMW were fantastic. Extremely helpful and informative. Keeping me updated throughout the process . They were always available to ask any questions I Gad.

Sales

Informative and helpful.

Sales

Helpful excellent service from John Ferguson

Sales

Amazing customer service from John. Really made to feel at ease and communication was excellent during the time waiting for the car to arrive. On arrival he talked me through the whole process and ensured I knew how the car worked. Amazing service

Sales

I was given a choice of day when I could collect my car. When I arrived at the showroom my car was ready and in a one condition. Yes again Scott Parker went over and beyond.