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Although I wasn't able to collect my car on the the day I brought it in I was given ample notice of this delay.
As above for the previous question
Efficient and caring
Speed of service.
Staff friendly kept me informedof what was happening.
Very good process for booking in and collecting my vehicle. Felt safe, relaxed and organised which is challenging in the current climate. As usual, the customers service was excellent on the day...no drop in standards at all - well done BMW Team !
Good service personnel and receptionist are quite helpful
Satisfied with the work done. Plus clean car wen I picked it up
Smooth and efficient service. The service advisor (Eric) was and always has been polite, friendly and informative.
Fulfilled all aspects what needed doing on my car
The friendly nature in which the staff member dealt with my problem.
Good service and fast
car was ready when they said it would be while i waited
From booking to delivery and through to collection, all interaction had the highest customer service standards. The personnel I dealt on the telephone and onsite were very pleasant to deal with and Eric was very helpful in his communicating progress.
Identifying other problems to ensure my vehicle is optimized.
Jackie was super friendly and polite. Ease of booking straight forward and kept up to date on progress.
service completed on time and polite staff
Quick, easy and was kept up to date!
No problems, drop off and collection times as arranged.
It was very easy to arrange and complete.
They seemed to have sorted the booking/system answering phone out. On the day they were also great.
No issues Easy to contact and arrange Dealt with swiftly at the centre Good communication
Car was booked in easy. I was given an explanation of work carried out and polite staff.
New service rep only started a month ago he said , very efficient and solved all my issues .
Never have any issues. Always friendly and approachable, via phone obviously.
Friendly and skilled staff
The care and attention to detail were evident when I received a video to show my car and talk me through what had been checked and my car had been cleaned when I collected it
No complaints even during Covit restrictions
The staff are very friendly, in particular Paula and Eric, who are always very helpful.
Quick easy hassle free booking drop off / pick up I was given a lovely curtesy car while mine was in excellent service
Advisor was eexcellent
As first colum
Again, great experience and felt truly values as a customer
Paula dealt with my booking,extremely helpful and professional.
See my above comments
Very quick and efficient in dealing with my car recall
I dropped the car off it was done within two hours, they run slightly over and the offered money off for this inconvenience. The car returned to me spotless which I did not expect to have had a mini valley offered to me!
Customer service Expert knowledge
Done in a timely manner.
all very good
Great service by Eric. Clear communication and a very smooth experience.
Good friendly prompt service from Paula
Kept well informed
Staff knowledgable and always helpful
Was not a service was a recall but everything handled very well
Got a lovely curtesy car and my car was returned cleaned.
Ive got no complaints. Staff were friendly and eager to help.
The service exceeded my expectations
MY CAR DRIVES LIKE A DREAM AFTER THAT MUCH NEEDED SERVICE.
I was in twice recently, for a service and for new brakepads and both experiences were quick and efficient
Steven from day one as been excellent, professional, understanding and overall been fantastic. Even after sales he's been helpful. A great asset to your team!
Eric took a personal interest in the process and gave me an accurate account of what work was due to be undertaken. The vehicle was promptly serviced and also valeted in time for pickup.
The lady was very helpful and friendly which makes the experience so much easier
Again first class service.
I had a very efficient and professionally delivered service and MOT.
Polite staff. Quick turnaround and issue resolved
Service completed on time. Sent images of pre approval issues. Works well as it saves time.
Great customer service, particularly Laura on the service reception
Excellent in every way.
I have been coming to William's Liverpool for 50 years.. enough said ??
I had a problem with 1 of my tyres constantly losing pressure this was looked into and the mechanic came and explained what had gone wrong and rectified it.
The car is just one part of the William's experience their staff is the other, who I have found to be helpful and friendly.
Problem was solved
Complete satisfaction with staff
Eric the chap that took care of me was very helpful and nothing was to much trouble
Value for money
Raazi was fantastic and extremely helpful in arranging for my car purchase.
Minor issues sorted promptly, no complaints.
Fast, easy professional service
really competent friendly sales staff
Car was ready. Understand due to Covid a sit in demo wasn't allowed however, I had the opportunity to sit in and have a play for 5 to 10 mins and then a socially distanced Q&A which allowed me to clarify anything I was unsure of.
Very satisfied. Brian kept me up-to-date where the car was during its production and gave clear instructions on the day of purchase/collection.
Although the showroom was closed due to the covid restrictions, the handover was very good.
Again smooth worry free order and great communication from person representing your dealership
Friendly customer service.
Ian Thompson is a credit to your company.
Would have been nice to get the full experience in the showroom with my new car but it can't be helped with the lockdown, still was happy to get my car now rather than later so it gives me time to get used to the car
Everything that BMW did for us was faultless
The sales rep was excellent and deserves credit for the way he treated us under the circumstances with Covid etc
I spoke with john Ferguson about the new 420i m sport which i had in mind as my next car, he listened carefully to what i had in mind as regards the speck i was looking for, i ordered and took delivery of my new 420i m sport in December 31st
Was welcomed and got the impression everyone knew what they was talking about and was very helpful with no hassle.
The sales rep was excellent from the initial enquiry through to collection day.
Nice and straight forward from start to finish
Ian the salesman was extremely helpful and kept me informed right throughout the process
the whole team are welcoming and this creates a lovely atmosphere in the showroom
The normal interaction with sales staff was obviously curtailed by the Covid restrictions but everything was done professionally and with courtesy
Ian Thompson was very helpful informative and kept me updated on delivery of new vehicle