Loading...

ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No waiting around friendly and attentive service.

Service

Previously I gave my car for service to the same garage and they gave me the car with hardly any coolant in it. Fortunately I checked before driving the car off the garage and asked them to do the necessary.

Service

My MOT was done quickly, and at a very reasonable price and I was well pleased with that. I'd walked to look in the nearby Williams showroom and the service centre phoned me to say that my car was ready, which was appreciated. See comment above.

Service

Speedy efficient service with excellent video of vehicle examination

Service

No hassle

Service

Fixed car within reasonable time frame, waiting area pleasant and customers well looked after.

Service

Great staff, made welcome by the staff and enjoyed 2 cups of coffee while I waited. Just the high price of the service that I couldn't believe.

Service

Half hearted wash , would of Prefered it back dirty rather than smudged

Service

See above

Service

All work was carried out professionally

Service

Said and done exactly as promised.

Service

Asked if a cracked button on a switch which I had replaced on a previous car could be replaced under warranty,doesn't require the extortionate diagnostic check,also a receipt of the service was sent out with no stamp on the letter,so wasn't delivered

Service

To say the customer service was disgusting would be far to kind. Id be very happy to discus my experience if that option is available. my contact number is 07446079382.

Service

I booked my service online and had received a job number for the date/time that I reserved. when I arrived for my service it was on the system for a different date/time, luckily they could fit me in as I had travelled 25 mile.

Service

Job done quickly and well

Service

Williams has always tried y their very best to make customers feel welcomed and belonging.

Service

Nice welcome and good communication throughout.

Service

As above. Paula Hudson was charming, polite and very efficient.

Service

No complaints. Everything was professional, smooth and courteous. And I felt that I got a great deal !

Service

Just time

Service

Williams BMW Liverpool have always dealt with any servicing or repairs quickly and you are always kept up to date with progress

Service

My service provider, Paula, was very knowledgeable and Informative at all times.

Service

Would have been nice to get a valet considering it was a recall

Service

Car was not ready by agreed time. I say it appear in the car park and driven off for washing, while I was waiting. If the car was ready I would sooner have collected and go.

Service

I wanted the feed back that was promised and not provided

Service

Dealt with extremely well

Service

Delays

Service

not willing to help at all, did not fill up the adblue or the sreecn washer, did not fill the raditor correctly, required me to fill it up

Service

Quick and professional.

Service

When I bought the car it was ok felt like I did the calling back when it should be the dealer but overall a decent service

Service

The facility is great and the staff made me feel very welcome during each visit.

Service

My Service Advisor was Eric Pursglove who was very courteous and attentive to my needs. I have been coming to Williams since 1972 when I had a 2002Tii and now a Z4 s-drive 35i after 7 other BMW's and it has always been an excellent experience.

Service

Polite staff, efficient courteous/ friendly.

Service

This answer is for the service I received for my car. Not higher as I was told when booking in it was a 2 hour job but actually took 24 hours so I had to drag 2 babies back with me the next day to collect

Service

Although the car had been washed and was gleaming when I collected it, there was an oily mark on the centre console which I only noticed once I had arrived back home. I removed the oil marks using cleaning wipes and it came off easily enough.

Service

everything carried out as outlined by service dept

Service

Staff were first class, front desk man Mihai was helpful and polite, Tech Simon Rawsthorne very helpful and personable, informed me about work and the vehicle and clearly has a real appreciation of what customer service is all about. Excellent.

Service

The buying of your car is great but I find the after care side of BMW not great although the service department has greatly improved yet is still being let down by the

Service

See above , your service manager saved a completely dissatisfied answer

Service

Great service and car came back sparkling

Service

Waiting time. Had to wait 10 minutes before my call was connected to the service agent when booking the service. When collecting my vehicle, had to wait 10 minutes before a service agent was available to return my vehicle. Other than that, all OK.

Service

I was very well treated at Williams and am grateful and have no complaints

Service

Car was not ready when my wife was told it would be and also car has always been cleaned following previous visits but was not.

Service

Had to wait quite a while for my car to be cleaned after it was serviced.

Service

Pauls looked after me, I was late due to an accident (not me) causing delays. agreed time car would be ready m(2pm), Paula phoned bout 1.40pm, all sorted, car nice and clean

Service

Completely satisfied, car was cleaned inside and out.

Service

Very good service

Service

I came in for a wheel alignment at 8 am Waited till almost 1

Service

Recall on a car that is only 2 months old is not ideal, which unfortunately impacts on the whole BMW experience.

Service

A replacement bulb should not take 3 hours to fit

Service

Left stranded at the garage unable to get to work- no phone calls- impossible to get through when trying to call. I had a voicemail at 12 to contact the service person and it took me two hours to get hold of someone. Absolutely shocking service.

Service

You had the car for 2 weeks and during this time I only had one courtesy call to tell me you had recieved the car and did not get any further updates I had to keep chasing and calls werent returned. Still an issue with the steering to be resolved.

Service

Williams turned round the repairs in 24 hours. I raised concerns about the cost of the repairs with Mr Doyle, given the car's full BMW service history etc. Thankfully they agreed to cover 50% of the cost as a goodwill gesture, which was appreciated

Service

Did exactly what was asked for on the service. Found an issue i was unaware of and dealt with it. Eric managed the whole process very efficiently.

Service

The process could not have been more simple or stres free, I couldn't of asked for a better experience.

Service

Ready when requesting a specific time

Service

My car is extremely important to me and the service I receive from you keeps it running and has done for years now.

Service

Had to wait for just over a week for an appointment for what i thought was a simple issue.

Service

Staff dalt with me straight away. A very efficient service.

Service

On arrival I was greeted by a polite lady who showed me to the service assistant, he was very polite and explained fully the details of what would happen. He kept me informed of progress throughout my visit.

Service

Just had to wait a bit to long for appointment about three weeks

Service

A little too long to wait for an MOT

Service

Great costumer service, work was completed quite quickly. General check was completed too, everything was explained - very pleased.

Service

No problems at all

Service

The fault that it went in for was only temporarily repaired and came back a few days later. We have been too busy to take the car back yet

Service

They were excellent service and didn't rush you very pleased

Service

Many years a customer of Williams. Always found them helpful and optimistic. Every confidence in their work.

Service

Good no nonsense customer service

Service

Very good service

Service

Sent to the car sales room for service no mention it was in fact at the back of the show room ?? not offered a courtesy car as this is a mobility car courtersey car was vital.

Service

We were asked what time we would like the car back and said 3pm so we could get out of the city centre before rush hour. It was almost 5pm when the car was ready. Completely unacceptable.

Service

I dropped my car off at the appointed time and the inspection was completed at the estimated time that I was given, with my car being returned fully valeted.

Service

Paula who seen to me was an absolute delight. She had a lovely smile and explained everything to me during my service visit. She is a credit to the servicing dept. I also received a video thoroughly detailing the checks on my vehicle.

Service

I wasn't advised that having the Mot done at the end of October I would lose a month on the Mot as completed more than 30 days before it was due. Disappointed especially as hadn't intended on having the Mot done by BMW

Service

Very expensive as I described above plus they used to pay £5 towards a taxi when you left the the car for a service but they stopped this. It used to be a good client satisfaction incentive.

Service

Detailed breakdown of work done with accompanying detailed video was excellent.

Service

Well looked after by all staff

Service

Whilst again Williams did the job quickly and kept me updated at to receipt of the car and how quickly the job would be done no paperwork was provided to say what work hasd been done...apparently it was going off to BMW!

Service

My tyers needed air in immediately

Service

Engine fault identified and quickly and rectified and car serviced in one visit without undue waiting.

Service

No complaints after 25 years association need I say more. Jamie looked after my needs.

Service

Excellent as always. Always willing to assist and advise

Service

I was dealt with efficiently and pleasantly. I was received by Eric Pursglove who explained everything and was very helpful.

Service

I asked to wait for the car but it took nearly 5 hours for a MOT, break service and warranty, which I thought was far too long.

Service

Had time to shop and lunch in town. Car was spick and span on our return.

Service

Williams BMW matches my expectations of the brand in every way

Service

When I arrived I was greeted in a friendly, professional manner. The reception area was immaculate. The receptionist ensured she knew exactly what I required, the work was carried out efficiently and I was given full details of everything done.

Service

Upon picking up my car and asking my service adviser whether or not my car has been washed, she said that it had. However, when we arrived at the car, it turns out it had not been. This is even more disappointing as the service wasn't even free.

Service

For the first time in a long time my husband's experience of bringing my car to be serviced was a pleasant one.

Service

Paula was very friendly and professional

Service

Ultimately the issue was fixed but took too long to get to that point.

Service

Good service

Service

Girl who dealt with me was great. Turns out the issues are design flaws not repairs so the issues were partly addressed but some you need to live with

Service

Staff done bare minimum to help. I was waiting for 30 mins to pick keys up after job had been done, even though I was the only one left at 17.30. Obviously forgotten, as keys where given when I asked had I been forgotten.

Service

Service Reception staff were professional and extremely attentive.

Service

as above - the initial salesman was very poor. However things improved markedly thereafter

Sales

I have not got my car yet

Sales

Wonderful very pleased with all aspects of the service and fully knowledgeable on sales. Liverpool

Sales

Most definitely 5 stars nothing was a problem

Sales

I was made to feel very important and valued. I really appreciated the high level of courtesy shown to me.it is rare these days.

Sales

Great service and felt completely looked after

Sales

Service given by salesman Brian

Sales

Looked after there customers as you arrived

Sales

Simple, easy and helpful throughout

Sales

Even on arrival the ladies at the front desk met you with a smile and made you very welcome

Sales

Extreme satisfied, John was very knowledgable and helpful, very patient and friendly

Sales

All staff were friendly and helpful Little things like coffee as you went in

Sales

Everyone was helpful and polite Management even introduced themselves

Sales

The centre made you feel at home. From first entering and chating to the friendly reception staff, right through to sitting down with the sales person to work out a great deal and taking delivery of my car. Sales approach informative and unpressured.

Sales

Friendly and helpful

Sales

Well my first answer says it all.

Sales

From the moment we first walked into Williams showroom to the collection of our new car it was the best experience we have ever had.

Sales

Great to deal with.

Sales

Salesman very helpful, phoned when he said he would, always kept me informed with everything that was going on, complete professional

Sales

john did everything in his power to make sure everything went smooth.