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Seen and attended to promptly
Good customer service.
Staff took the time to explain to me what was required for my first appointment
From arrival at the service reception until I left with my car having received the relevant service and then having a valet, I was kept fully "in the loop" by Eric Pursglove regarding the status of my car. Excellent communication throughout.
From the first call when making the service booking, right through to collecting my vehicle at the end, all of the staff I came into contact with were professional, friendly and very knowledgeable and were a pleasure to deal with.
Straightforward, no nonsense, good service.
Seamless attention from start to finish.
I was greeted by Eric in service and he asked when I wanted the car back I said asap, he told me he could get it back to me at 11:30 possibly and he did. Spot on. Great customer service.
Efficient fast track check-in meant I could carry on with my day. Collecting my car was equally efficient with the offer of help if there were any issues- there weren't any.
Would give more stars but limited to 5
Please see my earlier comments. I could not fault the service I received.
Good friendly service and polite staff.
Staff were great
From start to finish Nothing was too much trouble
Staff very helpful and polite
Value for money and was impressed by the short video of the inspection of the vehicle by your engineer.
Very happy with service.
They fitted me in at short notice - I had an urgent need.
My service was easy to book (and change) and check-in and check-out we're simple.
Quick, efficient and fast service.
My car had been to another BMW service centre to have the work carried out on 3 occasions and they had been unable to fix the issue. I was feeling frustrated and decided to try another service centre. Williams Liverpool resolved the issue 1st time.
Well organised and friendly, helpful staff, from the booking in to at the garage. Paula was great,very friendly and polite, and kept me upto date with the progress of the work.
God people with local knowledge who I have known for quite some years
Eric was very helpful and kept me informed at all times!
A very good experience all round
Paula did her job brilliantly, she is a credit to Williams Liverpool.
everything I needed was achieved .
Excellent customer service received from Jamie Lee on reception and Ian Alexander who carried out the work.
Staff are always friendly and helpful
Paula, excellent lady and she is the best example I've ever seen re: customer care, satisfaction and a commitment to a repeat business strategy!.
Very efficient level of customer service and communication from front desk representative.
I was happy with service provided , they communicated well with me -
All went according to plan.
Great service overall. The car was even washed and valeted FOC.
Staff were great to deal with
The lady who saw to us was extremely friendly & lovely
Quick easy check-in and collection. Kept updated during the day as to the progress of the service
Staff excellent and very helpful
I can not fault the assistance from John Ferguson and the BMW team, from the moment you enter the showroom. Nothing was too much trouble and their knowledge was invaluable from the details of the car to the admin . It was an exciting experience.
I have used the service centre for my last two cars and always had good service with no problems.
Paula was great and kept me upto date with the progress.
Excellent while you wait servicing.
Lynsey was excellent, she made you feel welcome and explained everything to you.
Paula was incredibly helpful
Everything was done and was on the times I was given
all sorted quickly and professionally
Work carried out to the usual high standard I have previously experienced at Williams Liverpool.
Paula was absolutely fantastic!!! Really lovely and helpful!
The booking in process was very easy to do using the app. Once I arrived Eric got my car booked in and then back to me quickly which meant I didn't have to loose much time with work commitments.
Quality service from start to finish
Paula was brilliant and very helpful.
We were informed of what was happening throughout the day
BMW have the most friendly helpfull staff I have come across.
Nice greeting , on time , good customer interface !
Staff are lovely there
Very polite and helpful
Service started on time and was completed at the promised time, almost to the minute!
Looked after well ??
Great service and speed
Very easy and efficient
nice and friendly, Paula was super
Friendly quick and completed fix
Highlight for me was the day I collected my car and it was presented from behind a screen with nusic playing and flowers. I have had many expensive cars in the past, but this handover was exceptional.
Drop off was quick and easy and car was ready when promised.
As previous answer everything went smoothly
Very friendly, knowledgeable staff. They are always polite and make you feel welcome. The car was valeted afterwards and was absolutely spotless. It was also completed in a timely and efficient manner.
Job done quickly with no hassle
They carried out the agreed work well and promptly.
All jobs completed on time, even had an urgent recommendation picked up and this got authorised via Lex and works completed to brake discs and pads without me having to do a thing.
All went smoothly
Always feel a valued customer
Great customer care
Was first told that my car would be in the service centre for 5 hours, despite the recall letter stating it would take 2 hours. Eric made sure my car was sorted in 2 hours.
Car looks fantastic nice and clean after service .
Do a good job
The service advisor (Eric Pursglove) was excellent as usual. All work carried out as agreed and on time by the technician, Alan Corish.
Everything went to plan with good communication and no surprises
No issues at all with experience. Excellent.
No problems ,what needed doing was done and on time
Great waiting room with coffee facilities and job done in time stated
Clear Information given in an open and honest way from the service staff
Easy service to use
The fault was found and remedied with no complications.
v,good with everythinl
I have given this because the service is ecellent as I have previously stated above
Very satisfied especially as I was given an electric courtesy car
I was impressed with your service
Process was easy and they even hoovered my mats :)
Explained what was going to be done to the car gave us an estimate of how long the job would take we went for a walk came back and the car was waiting very impressed.
While waiting for my BMW to be serviced I enjoyed the lovely seating area along with a fridge full of complementary drinks plus a coffee machine.
Lyndsey looked after me very well warm welcome and ensured I was happy with everything
It was arranged to collect and ran smoothly
The customer service at Liverpool BMW was excellent. In particular Ian Thompson who dealt with us from our initial visit right through to delivery of vehicles was absolutely fantastic. First class service !
Ian was very informative and was able to answer all questions and provided all the information i needed.
From the initial welcome and cup of coffee I was made to feel comfortable and at ease. Everything was explained carefully to me from the finance papers right through to the features of the car. I was made to feel like the most important person there
Knowledgeable staff who explained everything we needed to know and kept us informed.
As always amazing customer service
The car handover was very thorough and John answered all the questions I had about my new car. All the staff are lovely and make you feel very welcome.
The team at BMW were fantastic. Extremely helpful and informative. Keeping me updated throughout the process . They were always available to ask any questions I Gad.
Informative and helpful.
Helpful excellent service from John Ferguson
Amazing customer service from John. Really made to feel at ease and communication was excellent during the time waiting for the car to arrive. On arrival he talked me through the whole process and ensured I knew how the car worked. Amazing service
I was given a choice of day when I could collect my car. When I arrived at the showroom my car was ready and in a one condition. Yes again Scott Parker went over and beyond.