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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

booked in for a first oil service I was given a convenient date, the garage were able to address a boot opening issue & update the sat nav at the same time. Car was ready by noon as promised all issues addressed & washed.

Service

Tha fault was rectified and the car handed back as promised, the only downside was the rear compartment shelf had not been rturned to its correct position

Service

Can't fault the service provided

Service

Staff very friendly Greeted politely and with respect Informed when car was ready

Service

Great service

Service

Friendly and efficient staff. Service well done. Clear communications at each stage (on phone and in-store).

Service

I was received very well by mr pursglove at the service department he was very pleasant and explained everything to me about the service My car was given back to me lovely and clean and I went away happy.

Service

Timely & accommodating.

Service

Even though I had been given new tires literally 3 days before, they spotted we needed new brakes and did these straight away very happy!

Service

The overall experience and knowledge.

Service

Car had a puncher,unrepairable,supplied new tyre and fitted in the hour.

Service

Eric Pursglove was extremely helpful with excellent customer service skills

Service

At all times the staff were extremely helpful and efficient and the service was completed in the time stated.

Service

Always welcoming service from eric (Liverpool). Full updates and explanations of work completed.

Service

The MOT was done on time and treated very courteously

Service

I was kept informed at every stage of my service.

Service

Paula from the service team was excellent

Service

Car was fixed within notified time and kept me up to date

Service

This was not a service only an MOT test,but previous service visits , no problems!

Service

Very happy with the service quality

Service

Just got on with the job in hand fast time

Service

No issues

Service

Impeccable service, Lindsay and Adrian are brilliant. Keep up the good work.

Service

Paula was simply amazing, her customer service is second to none, highly recommended.

Service

Quick and easy to book and went really smoothly

Service

All service personnel greeted us with enthusiasm even to apologise for not being able to offer us a drink

Service

Was done in the fast lane so no wasted time for return of the car

Service

Really great customer service from Jame in the servicing team and Paul Beddow in the technician team Liverpool.

Service

Quick and simple, Brill!!

Service

My car was in and out!

Service

Right from the warmest welcome from a gentleman at the door (I never caught his name and I'm kicking myself for that) right through to the quality service delivered by Abbie who was dealing with my queries everything was 5+/5

Service

I aways find the staff so helpful and polite and Lynsey answer all my questions and kept me informed.

Service

Customer service is exceptional

Service

Very easy to use

Service

Very efficient

Service

Everything done exactly as promised by Eric

Service

Best

Service

Very satisfied. Communication at all stages was great.

Service

The issue I had with my vehicle I was worried would not be resolved but was

Service

Lovely people to talking to

Service

jamie was a pleasure to deal with . i would highly recommend williams

Service

Booking is easy, staff are friendly and explain everything without overloading you

Service

Eric the BMW associate who dealt with me was extremely helpful and knowledgeable.

Service

Usual friendly knowledgeable staff

Service

Again, great service with smiles

Service

Good service at the quoted price. I knocked down slightly as had to wait 10-15 minutes on arrival time as a queue going out the door.

Service

The service staff that dealt with my vehicle was excellent from finding the fault to fixing it

Service

Excellent

Service

all good from start to finish reception staff great

Service

Just no nonsense straight to solutions lovely the way I like it

Service

Confirmation message sent. Clean Covid aware environment. Didn't keep my car for long and when I collected the car it had been cleaned inside and out.

Service

Liverpool Centre were very good thanks

Service

Agreed the time to bring the car in and it was ready at the agreed time.

Service

I was given an appointment for a tyre change in two days, and the job was completed in half an hour.

Service

Reception and follow up great customer focused service

Service

Paula great

Service

Staff great

Service

Fantastic service.

Service

Very satisfied with the overall experience.

Service

The car was in and out within the time stated.

Service

Because everything is just been perfect! Top service, very professional.

Service

I received the exact service i expected from BMW. Top class

Service

Couldn't fault the service

Service

Staff really helpful and friendly

Service

service is good and staff helpful and knowledgeable

Service

Quick slick and efficient whilst you wait

Service

Staff extremely polite & courteous

Service

Good service

Service

Very good cars

Service

Brilliant

Service

Service advisor Eric always knowledgeable and helpful

Service

Excellent customer service, efficient and friendly staff

Service

Excellent customer service

Service

Professional company

Service

Carried out work required and advised that part in order would be fitted as soon as arrived

Service

Everything completed to my satisfaction and on time.

Service

Great customer service and workmanship

Service

They are always brilliant and organised, it was effortless and they did exactly what they said

Service

Professional and friendly.

Service

Car felt fantastic !

Service

Very pleasant welcoming service centre lady

Service

Usual high st andard

Service

Jamie-Lee (sorry if that's the wrong spelling) Was absolutely brilliant, very professional and courteous. Jamie sorted out a little misunderstanding that occurred and I was really impressed in how she handled the situation, a credit to BMW. Also Mik

Service

The video taken of the service gives me a clear indication of my car's problems & what works needs to be done on it. Received a text about a courtesy car, but wasn't asked if I required one when I booked my car in for the service was disappointing.

Service

Good service and communication

Service

I was told a time to drop off my car and a time it would be ready and both were correct

Service

excellent service

Service

The manager took time to listen to my grievances and offered support and reassurance. All round nice guy who must be very busy so I appreciated the time he took out of his day to speak with me

Service

The customer service approach, where you are met and dealt with by the same person at Reception works well. The video of the actual service is good - offers reassurance that the job has been thorough.

Service

I was looked after by Eric Pursglove who was informative, considerate and very personable. Thanks!

Service

Easy online booking experience, friendly and polite service staff

Service

Did as booked online at reasonable cost

Service

From start to finish the service was excellent

Service

Very happy. The car had its 3 year MOT and some Service checks. A video of the check up showed the Technician pointing out areas of the car that he was inspecting. This is a great ?? and delivered by email which we appreciated.

Service

It's a good service and they were always to check everything to be safe.

Service

I was sent a comprehensive video of my MOT with a running commentary that was very interesting and easily understood - quite fascinating. Car MOT/service was finished on time and included a wash and vacuum!

Service

No issues whatsoever

Service

Clean car, all sorted and friendsly but professional service

Service

Very satisfied, after querying the cost of my MOT when booking, they reduced the cost to what I'd paid the previous year.

Service

Well looked after by Eric

Service

Booking in was easy and straight forward. Paula kindly made a note of a couple of issues we had and resolved them for us.

Service

Because I was very satisfied. Apart from not having to pay(!) I can't think why it should be different.

Service

Service carried out on time and without fuss. Car was washed and cleaned to a high standard.

Service

The service was great very helpful, update given when vehicle was ready

Service

Quick appointment to bring in my car Happy staff on the reception I get a comprehensive video by the mechanic My car even though it's not very old always feels like new when I've ever collected it after a service or maintenance visit

Service

Work done to high standard and helpful

Service

Eric, at Williams, Liverpool, dealt with the corrosion on my wheels issue quickly efficiently and with friendliness. He took photographs and organised for video evidence to be taken. My new wheels were fitted a week later. Well done Eric - thank you

Service

Very satisfied. My car was in for a recall and the body shop managed to carry out repairs at the same time thus preventing an additional visit.

Service

Knowledgeable and friendly staff. Excellent communications and understanding of what I required

Sales

Really helpfull sales person, outstanding support and knowing everything about the product range

Sales

Service was great from start to finish

Sales

Excellent in all aspects

Sales

John supported me all along the way, he answered all question, had so much patience. He was quite calm and polite.

Sales

Very easy looked after very well indeed

Sales

Was kept informed at all times John Fergerson was amazing.

Sales

Again, efficient, professional and friendly service from Brian, he's a real star!

Sales

Great service

Sales

Great service from being met at reception through to collecting the car. Our Sales Manager John Ferguson at the Liverpool Centre was first class and delivered a professional and excellent service.

Sales

Fantastic no worries

Sales

Well presented and plenty of time to make decisions no pressure

Sales

As above no problems

Sales

Total satisfaction with the sales team Namely John Ferguson and Scott Parker

Sales

Always responsive and helpful

Sales

Brian kept in touch all the way and we knew what to expect throughout. Thank you

Sales

12 out of 10 for me best experience I've ever had buying a car from bmw, John Ferguson deserves a medal made me feel very welcome and assured in getting my car.

Sales

It was waiting for me as soon as I turned up

Sales

Everything well explained and even during covid restrictions nothing was a problem

Sales

The salesman John was excellent I his approach and made us feel comfortable throughout the process.

Sales

Ian Thompson made the whole process great from purchase to delivery he was very helpful and is a credit to Williams Liverpool

Sales

Despite covid restrictions the process was easy, sales staff were helpful and professional.

Sales

Easy because Covid was done outside but very quick and efficient no waiting arpund

Sales

Challenging Times but BMW Williams Liverpool have endeavoured to overcome

Sales

Was more than happy with Williams BMW in Liverpool and found their customer service second to none. I changed from the Warrington dealer I had previously used as they didn't check for stock cars when I asked just tried to sell a different car.

Sales

Quick and easy