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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Helpful and friendly staff

Service

Customers always treated well and services completed efficiently.

Service

Very professional, got booked in and sorted the probable straight away

Service

Jamie in total control of all aspects of my visit. Service completed on the dot.

Service

Very helpful, friendly

Service

Excellent service

Service

excellent job even though there were a number of covid restrictions

Service

A good service considering the conditions with the virus problems.

Service

Polite and helpful, in particular, the agent who served me was outstanding.

Service

Quick and efficient service

Service

Very polite and helpful staff. Even in difficult circumstances. Also very impressed with hygiene. May need to review queuing system. Eric Purslowe was staff memeber who helped and he was very helpful

Service

I went in expecting to have to pay a hefty £430 for an MOT and a service to be told that the car only needed the MOT after being quoted over the phone that it needed both. My car was purchased from BMW Liverpool as well so I'm really happy with the

Service

Pleased with service

Service

The Service gentleman explained exactly what had been wrong with the car engine The car was ready to be picked up a day later.

Service

The service I experienced was very satisfactory

Service

already explained to BMW customer service UK why my experience with Williams Liverpool was unprofessional. was told I would be contacted by Mike Doyle service manager within 2 working days. still waiting....

Service

My service engineer did a great job thanks Alan Corish

Service

Once I finally got a call back for an appointment the service was quick and efficient. Paula at Liverpool service centre was great!

Service

Good service

Service

Brake service done efficiently and being able to wait was helpful as I'm on my own.

Service

Could not fault my Experience

Service

Easy, efficient, clear communication, followed instructions

Service

The service I received from Brian Smith at BMW Williams Liverpool was the best I have received during any car purchase. Every member of staff was fantastic given the guidelines they were having to work within.

Sales

Great staff

Sales

It was a difficult day for us both, as the covert19 was with us but Sam made the experience perfect and a phone call from John who sold me the car, just completed the experience.

Sales

Really happy with the service provided

Sales

This is my second BMW and I found the salesman Scott was excellent and ensured good comms and a really nice touch to receive a video of my car once it had arrived. Good communication and excellent service all round!