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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did what they were supposed to do.

Service

No fuss. Everything organised, and resolved, quickly.

Service

Fast and efficient

Service

Lack of information about what and why my car was in for a recall. I was told bmw would be in touch which hasn't happened. I thought there may have been a detailed report on my car on any issues if it had them or not

Service

One of the warning indicators had not been set which caused a 30 minute delay before handover and the inside of the car ( windows ) had not been cleaned .

Service

Difficulty with phone calls being transferred, took much longer than it should to book in or find out if car was ready. No longer fabulous customer service. No car vacuum or wash.

Service

Prompt and attentive service given

Service

Again, staff related, and no car was arranged as promised. Did rectify to be fair

Service

Oil change done I think (no invoice provided - lady who served me said she would email this to me I'm still waiting) but next service interval changed on CBS schedule. No knowledge over CBS requirements or actual service requirements,

Service

Great staff, clean & tidy atmosphere

Service

car was in for mot, brake service and warranty check, was a few issues I had but was told that the technician couldn't find any problems, I then was given the option to take the car out with Craig the technician and he noticed the fault immediately

Service

Staff at Williams BMW were all helpful and considerate. Repair carried out promptly and efficiently.

Service

Efficient, courteous

Service

Excellent service

Service

Booking the service was trouble free and I was given an expected time that the car would be ready. I received a call when the car was available to pick up along with a video of the car's status.

Service

sals was good having had several cars before

Service

Very good

Service

I was dealt with efficiently

Service

Damage to vehicle when picked it up

Service

After my service .the car is still saying needs service a week later a new message has come up saying add blu contact your service provider which I did yesterday I was told someone would ring me in the next hour 24 hours later I am still waiting!!!!!

Service

As above

Service

Having finally managed to get a date for my car to be looked at my check in experience was OK although when I described the issue I was told that it was a common fault. Why isn't this a fault that BMW are proactively trying to fix?

Service

My only criticism was that having phoned to check when my car would be ready when I arrived, at the agreed time, to collect it I had to wait for more than 30 minutes because it was still being cleaned.

Service

I recieved excellent servive throughout

Service

Great service as always, had a nice area to wait in.

Service

Had to argue the case for why I shouldn't have to pay AGAIN for an air con re-gas. Made to feel like you were doing me a favour by doing it this time for free. This is a 2 year old car, not a 10 year old car.

Service

Again the lady who dealt with me no customer service experience at all

Service

One can always rely on them to do a good job when servicing the car.1?

Service

The car was to be returned to me around 4pm - but it did not until 5.30pm!

Service

Friendliness and courteous attitude of staff

Service

Called to collect car and vehicle not valeted when I arrived. This is the third time this has happened with different vehicles.

Service

It was very good except that I had requested a taxi to town and had to wait over half an hour. This made things very difficult for me. Had I known about this potential problem in advance I would have made alternative arrangements.

Service

All good

Service

Standing outside for a 8am appointment Long wait once inside Long wait on collection

Service

I did not receive a good service like previous times, the lady at the desk (Abbie Dibbert) who dealt with my service was not very friendly nor helpful. Plus I did not receive a video sent to my email about my service from the mechanic.

Service

I could not get a service date less than three weeks ahead when I rang to book.

Service

Service and MOT completed in time.

Service

Valeting with MOT and service was excellent about until few yes ago but sadly declined more recently

Service

Customer services arranged for a refund of £85 over a complaint with connected drive. They asked William's Liverpool to issue the cheque. 1 month later and after 22 phone calls the cheque finally arrived. Lied to several times over postage.

Service

Service to car was quick and car available to pick up same day, even with a valet!

Service

You kept me well informed about how things where going.

Service

Car collected as promised and returned after service. Pleasant and courteous staff

Service

job carried out speedily

Service

The car did take a while to be repaired but I was made well aware of the situation, I did think the car would have been cleaned before it was returned as it had been over a month

Service

Did what was asked and explained everything fully. Very friendly and helpful

Service

See above

Service

Friendly staff

Service

No courtesy car, even though requested on, car was not washed or hoovered, no investigation into noise reported, lied to by the person who served me who told me the car had been on an extended road test, the car hadn't done a mile since the service..

Service

Good service from Eric at reception. Good communication.

Service

Not happy with the service

Service

The overall service from the moment you walk into the service centre in pall mall is appalling considering the status BMW has worldwide. You get pointed over to an empty desk at the far side of the room and told to wait for someone to be free. After

Service

I had told Williams that I needed my car back by 14.30 as I had to pick my kids up at 15.00 and I got my car back just it time but when I started it up the service reminder came on plus a brake fluid warning light. Which is very poor.

Service

'Service' experience! Checking in my car for service was satisfactory and the service went ahead as expected.

Service

Left work 30mins early to pick up my car and was sat waiting for 30mins for someone to take my payment and give me my keys, lead me back to my car that was supposedly washed and hoovered and it was not in the slightest, came back dirtier inside & out

Service

No issues whatsoever

Service

Fast track service while you wait is great. Staff offered hot drinks, refreshments and WiFi while you wait.

Service

Friendly and excellent customer services who put the customer and their needs first

Service

Tom Burgess and Dave Farrall where great, felt they done everything they could to make the buying and delivery of the car run as smooth as possible

Sales

Excellent and friendly staff and facilities at the dealership

Sales

Great service great salesman . And nice coffee.

Sales

Friendly staff throughout, who are there for the customer and not just 'a sale'. they want to make sure they represent Williams the best they can.

Sales

Great car ready when they said it would be first class customer service

Sales

Had nothing but good things to say about BMW Liverpool

Sales

The sales personnel were extremely helpful. I was taken on a test drive and told about the different functions on the car. John sorted and went through the media control etc with me . I can't praise John enough. He is the only sales personnel to hav

Sales

Was kept updated by John

Sales

Marty was great very helpful and knowledgeable and the little bear was a cute surprise

Sales

The sales representative was very welcoming and approachable, as were other staff, and the premises feel very premium and professional. The processes to buy the car were too manual/paper-based. All the transactional activities need to be digital.

Sales

From order to hand over was 5 star

Sales

amazing experience from start to finish. Ian Thomson really looked after us, helped us make an informed decision what was best for our needs. very professional, friendly, felt at ease throughout

Sales

Communication Excellent

Sales

Davis Farrell was extremely helpful and courteous and kept me well informed all through the process, making the purchase a total joy

Sales

John Ferguson was so helpful and informative

Sales

The sales team provide a calm and relaxed approach to every aspect of the purchase experience. Buying a new car is made to be a pleasurable experience. This is led by the approach of the sales person John Ferguson.

Sales

Updated constantly with procedures and paper work a very pleasant experience taking delivery of my car

Sales

I would give more if I could. Smooth from beginning to end

Sales

Service and communications flawless throughout.

Sales

I was kept informed of my late delivery and I was kept up to date everything I needed to no

Sales

We were treated extremely well at Liverpool's BMW Centre and the experience overall was very positive. Aaron, Ian & Tom were all brilliant and very patient!

Sales

After a slightly stormy start, all has gone very well

Sales

Purchased a car on motability and after visiting other showrooms BMW were the only ones to take the time out to go through the options with us

Sales

The salesman John was first class and the reason I came to Williams

Sales

As above, and I would like to reiterate my thanks to John Ferguson for all his help and advice when selecting which car would be most suitable for my needs. Also for keeping me updated from the initial point of contact to collection of the car.

Sales

Third car from WIlliams

Sales

Charlotte White was incredibly professional and extremely courteous in all her dealings with us

Sales

Made to feel very special at each visit..

Sales

Everything regarding the spec and purchase of the car was clearly explained, and the whole process went very smoothly. The car was delivered on time and the controls and operation of the auto box system was clearly explained.

Sales

Charlotte, my salesperson is just a warm, lovely lady who welcomed me like a friend although professional with it, explaining all I neeed to know.

Sales

There was a delay in delivery of the car and it came with a low fuel level.

Sales

very basic instruction on using functions

Sales

Very informative and great customer service

Sales

Williams Liverpool made us feel welcome and valuable customers from minute one. Exceptional customer service! Lydia Connell was with us throughout the process with regular calls and communication, as was Paul Hayles. Everybody at Williams, excellent

Sales

I'm very satisfied was all and would buy from BMW again.

Sales

100% and to make it very special ... It was our daughters birthday and she received a teddy from the store. A nice touch the manager coming over to us and thanking us for our business.