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Drop off was smooth, very good standard of courtesy car and hand back was on time
The timing of work was on time and haven't had any issues
I found that the oil level was low, called in to get the correct oil, to find that there was a service package, and the staff had the level topped up immediately.I have always found all the staff, both sales and service, extremely helpful and friendl
work completed at a date convenient to me & completed by stated time.very competitive price
Fast and efficient service
I was unable to get all the work done that I'd booked for which is annoying as I had taken a day off work
The car went in for a brake fluid change, while the car when it was presented it was valeted and clean and the overall service from personal was great.Once I drove away I notice my break pedal was spongy, I had to bring the car back
Excellent service. Friendly welcoming staff. Comfortable waiting area.
Car was dropped off at 8am to be ready for pick up at 4pm. Car was not ready when I returned and I didn't leave the centre until 5:15pm, much to my disappointment on a Friday.
Customer Service was excellent and work was carried out with great efficiency.
Not up too the usual standard
Good service and requirements delivered as promised. Was disappointed that there was no courtesy car available for several weeks which resulted in me having to get the train home after dropping off my car and returning to pick it up. is there no way
Couldnt fault the service provided
In the following few days my car advised that all four tyre pressures were below what they should have been. My visit to the dealership had been to get four new tyres. I would have expected the tyre pressure to last longer than a couple of days.
The service process was very good. The bill, at nearly £300 for what was essentially an oil change, seemed steep.
Prompt attention, punctual and professional.
Was told I'd get a call or text to tell me the car was ready, which never came.
treated with courtesy and respect
Work is always carried out to a high standard and the staff at BMW Williams always look after me very well during the process.
Car serviced as planned, no issues to report
To help you provide a better service going forward
Had to queue like a schoolboy waiting for a receptionist. We used to sit in the lounge area with coffee etc.. very poor indeed.
Very good communication from your staff all day
My bonnet switch was left disconnected after a brake fluid service. The cable has been brought out in the wrong place and requires the pollen filter assy removing to rectify. This is a rookie mistake that I would not expect to see from a BMW dealer!
Quick an on time
Staff very helpful and attentive
I was made very welcome with very polite and professional staff it was actually a pleasure waiting for my car which didn't take long
Friendly and efficient staff for both drop off and pick up, especially Joelle (I think that was her name) who managed the process perfectly from start to finish despite the service centre being very busy and some customers being very rude.
After booking my service over the phone and providing mileage and reg number, I sat down upon arrival and gave mileage and reg number, only for the agreed price on the phone to be doubled. Wouldn't have minded if I'd been given correct price first.
Really well looked after whilst I waited on site for service to be completed.
Timing was fine. Service took the time stated. Complimentary drinks is a nice touch. One improvement could be to give a paper handout of the completed work.
Fist class service and coffee and news papers while my service was carried out.
All staff I spoke to were very helpful and friendly. The work required on my car was completed as advised by your staff. Great service, thank you.
My replacement part was not in stock but was ordered for the next day. I got a hire car through BMW assist, everything went smoothly and I got my car back next day.
No fuss no bother
My recent visit was a pleasure as the problem was found straight away and replaced under warantee with no hesitation, one part had to ordered in Which arrived next day.
I was looked after from start to finish and they even waited to allow me to pick up the car later than expected
Vehicle warning system indicated low tyre pressure. I called into the dealership without an appointment to see if it could be checked. I received excellent service - vehicle was inspected quickly and the discovered punctured tyre was replaced.
The car had broken down on the friday morning and despite the garage being full booked, they were able to repair and return the car within 24 hours
Easy to book appointment. Friendly & helpful advisor.
Due to the breakdown of costs for genuine BMW parts used which are fair, I still feel the Labour costs to be too much.
Great service from the service of the car and valet to the service in the service centre. friendly and helpful
Very friendly, polite lady at reception, service provided under the service plan provided without hassle. First class service.
Staff were very helpful. Car was serviced and returned on time.
Car has been in twice to have fault fixed, even though the fault was identified by the technician, i was told to simply drive it and ignore it
Pleasant efficient servicr
My car was booked in for an MOT and warranty. I was told my car would be ready at 3.00pm which after making a phone call it wasn't. I received a call at 3.30pm to tell me it was going into the MOT then. My car was finally ready for collection at 5.30
Customer service was excellent.
To be honest everything was fine as usual and this may sound poor but it's the first time when I have picked my car up that it hadn't been vacuumed as it usually is. I know I don't always have it washed as my son details cars.
I had lost both keys for my vehicle and the replacements were provided in a very quick time. My vehicle had a serious safety problem and I was given very helpful advice how to deal with the matter. My car had been supplied by another BMW dealer.
Everything went well and Joelle made sure I got my car back on time
Lady I. Reception was lovely as was Steve !
After a booked in service, it was discovered a replacement part and software upgraded required. Booked back in two weeks later. Had to take a day off work. Took the car in, the part was NOT ordered. Meant car off road two days. Disappointed!
Friendliness of staff. Service completed on time
Normally the car is cleaned inside and out but this time it wasn't
Excellent service from enquiry to collection
Mr Steven Hill was my point of contact, your service advisor, he is a credit to your company , he kept me informed on the work progress,when picked up my car later it had been cleaned and valeted, when I dropped of the car , he arranged a taxi. 10/10
took much longer than told and therefore had to miss a business meeting
Generally satisfied although I think the issue with my car was more to do with a design fault that should have been covered within the warranty.
Worked carried out quicker than originally allowed
From the initial phone call to the actual service itself, staff were both friendly and professional and the service overall was very good. I did not award completely satisfied because, whilst the exterior of the car was cleaned, the inside was not.
Communication could be improved as to when the vehicle was ready. Consultant mentioned a target time and stated it should be ready but didn't confirm. relied on me chasing up to assess the situation.
As always, staff were not only helpful and courteous, but were genuinely friendly.
Steve was very helpfull
Great staff, nice place to relax while waiting and plenty of amenities.
Friendly staff greeting on arrival, dealt with pretty quickly, whilst waiting for car collection was offered coffee and cake
Good friendly service from the service advisor (Stephen Hall, I think), but car was not very well cleaned inside when I collected it
Completed service in time specified.Car running well.Car returned extremely well valeted.
Seen to promptly on arrival, staff very courteous, service carried out within 2hrs and received a call to notify me my car was ready for collection.
Very helpfull staff
I was well looked after by your receptionist Joelle Rogansky who made sure that the service was started and finished on time and to my satisfaction. She also had to sort a new tyre out which was under a wheel and tyre damage cover.
Work was completed on time and car had been given a valet and washed.
Complete hassle free day... dropped car off and was there for 5 minutes. On pick up car was ready and has been valeted as well :)
Quick prompt informative and polite service
The staff were very helpful and the service was completed ner the time I asked to collect. The items I asked for were attended to and valeleted.
Excellent service from friendly staff
Everything progressed as expected.
Car booked in, with a courtesy car, arrived and was expected, everything was well explained and the car kept a second day just in case, texted at end of first day to explain progress. Car ready and waiting and completed on second day.
From booking in ,to communication through the service it was so easy
My car was returned and no-one waited to explain what had been carried out just a piece of paper left.It was also returned late. Although nice to have a clean car it was returned with the child window blinds broken.
Stephen was very helpful and made sure everything got sorted for me as soon as it could. The lady on reception was very nice and made me a few coffees why I was waiting. Very happy with the experience.
Actually their BOLTON branch who phoned me re this Re-Call when it should have been the Liverpool branch, so I had to phone Liverpool to arrange the work, but they collected the car did the work as said and delivered it back as arranged.
Joel dealt with us on the day. Joel was very good, she greeted us with a smile and made us feel welcome.Joel advised what the service team would be doing and I would get a call back later to advise, i got this call as promised. Excellent cust.serv
excellent and professional is the best way i can describe my experience with your team at liverpool bmw,johanne couldnt have been more helpful.thanks for her input.
Bmw helped with getting my new tyre for my x1
The level I recieved from Stephen Hill
Excellent desk service car given beck on time in pristine condition
From booking to car being seen professional
Had to wait in a line to hand keys in.
Booking in with Paul was fast, easy and efficient, collecting my car later was just as easy and Paul went through the findings of the end of warranty results, the brake fluid change and MOT results.
The overall service was outstanding to be honest and I will definitely use BMW again for my motor needs. The only reason it is a 4 out of 5 is the tyres which were fitted were a different make to my ones on the front. They did ask as not in stock.
You diagnosed and repaired faults while the car was with you faults I never knew were there
Car was booked in at 10.30am and was told to bring it down 15 mins early however car did not get looked at untill 11 am.This would have been fine if i was leaving it with them but i was waiting.
Cat not clean, not given price until I arrived and very expensive.
All the staff were excellent and a easy and comfortable experience no messing about
Great service. Car park was busy though!
The lady who dealt with me in the office was lovely.
Work was completed on time.Courtesy car (pre booked) was satisfactoryCould be 5 stars if more explanation could be given about the actual problem - brake discs needed changing but did not flag up on the cars computer
Efficient courteous on time taxi to the city ,overall top service
Di did not like he date being changed at he last minute and then being kept waiting two hours for work I was advised would take twenty mnutes
Went out of there way to resolve a problem updating my maps
Courteous reception staff. Service completed on time.
I was able to drop my car off at a convenient time and collect it after I finished work with all work completed and my car valeted for which credit goes to Joelle Rogansky and Alan Corish.
Problem not solved
'Drivetrain' message has returned despite being assured that nothing amiss could be found
Joelle (I think that was the lady's name in Liverpool) was amazing. Everything worked to plan and I was made to feel like a valued customer.
Find Mr. Eric Purseglove most helpful in all aspects of his knowledge and dealings with regards to the vehicle and services rendered.
Professional service from dropping the Car off with the agent Mark Stockbridge to when I picked it up, was phoned to advise car was ready.
my bmw car sales man mr john furgerson off williams bmw Liverpool is a five star sales man for bmw and he is a credit to williams off liverpool they are very lucky to have him outstanding personallity and salesman ship thankyou john
All staff were friendly and courteous
Easy process, kept up to date on progress of vehicle being built
David Farrel who I bought the car from was really great from the beginning to me collecting the car.
Good quick service,
Excellent Customer Service, very helpful knowledgable and very welcoming.
Extremely satisfied. I had been to three other establishments, Audi, Mercedes and VW. Their customer service was very poor. Ash from BMW was very helpful, friendly and professional.
Very easy and straightforward process.
Friendly, not rushed, not pushy selling aces and products
Given time to sell my car privately, no issues here.
Completely satisfied, staff where very helpful and friendly. Ash Alli from the Liverpool branch helped me find my new car, what a lovely, friendly, helpful man! Very happy with my experience with him.
I have dealt with Williams Liverpool for 11 years (3 cars), this experience was good, very attentive answered all our questions and felt it was a relaxing experience. The new car was explained in enough detail.
Just everything about visiting this showroom is great. It's immaculate and always offering drinks and snacks. Everyone is very friendly in there. And even my nephew was entertained with all the cars and the kids play area.
I love the whole buying BMW experience from Williams
The sales advisor (Marcus) guided me through what I really wanted from the car and the options available. It was easy and straightforward
Good service and friendly , helpful staff. Only reason for the lost star was that I thought the car would have reverse parking sensors as was told it was the same as my last car. The car does not.
Friendly and helpful servce, top quality buyers experiance.
I had a great experience with BMW Williams this is my 2nd purchase from here , Customer service is excellent, salesperson covered everything I needed to know ,answered all questions,kept me updated at every stage,
Excellent service from start to finish.
Polite, professional and attentive. The dealership was clean bright and comfortable. The showroom was well laid out and easy to walk around. Although it was a busy Saturday we only waited a short time for a sales executive to attend to us .
Gregg was very helpful throughout the process. Explaining and able to answer all questions I had relating to the purchase. As well as being able to complete the process in a short period of time which I needed
Good and helpful service
Conor, the sales assistant was very helpful, he showed me a range of different cars that might suit me need, talked me through the details of them all, and then when I had settled on the model that I liked, he talked me through all the options
I LOVE my new BMW and had great customer service from Ash our sales manager.
My new car and adaptions have been ready for hand over before the anticipated hand over day... the car sales assistant John has been one step ahead at all times. as a Motability customer it is reassuring to see the same standards count for us too.
Great service from start to finish.
Marcus and the staff made the whole service really exciting and pleasant. You get that personal touch.
Very helpful sales representative
Very helpful and friendly
From the outset, very informative, obliging, helpful and courteous. This includes from the reception staff to the salesman, John Ferguson.
having bought several bmw,s at Liverpool I was always looked after at visit and my sales man john Ferguson is first class
Ash ali who dealt with us was really relaxed didnt pressurise us but did give a good overview of the car and payment methods
Very slick but friendly service. Made me feel very special. Genuinely came across as being proud of BMW brand - and jealous of me owning a new 5 series!
John furguson did a fantastic job and the car was delivered swiftly
Four different salesmen dealing with me and errors.
Communication dipped when the young lady went off sick, she was excellent
BMW made the whole experience both relaxing and exciting.
All the staff excellent from first walking in and collecting my new car! All a credit to BMW, especially Phil Bush explained everything I needed to know!
Excellent service, salesman was brilliant
The salesman Leigh kept me informed at all times and worked hard to get me the deal I wanted
I was very satisfied with the service I received, I don't think there are many people my age with the same budget as myself so I was fobbed off by most dealerships including Halliwell Jones, Chester so I went to Williams Liverpool.
This is the 4th vehicle I have purchased from Williams Liverpool. Sales staff very professional and helpful. Handover of the vehicle was excellent.
Polite, efficient and very professional
Absolutely amazing treated like royalty from when we walked through the doot
nothing was a problem the salesman was helpful and pleasant
My sales rep Mr Ferguson was friendly, professional and knowledgeable.The way in which the car was presented to me was novel, and this along with the flowers was a nice touch and made me feel special.
Excellent service, can't fault the whole process. From the sales to collection of car, very pleased. Helpful to have good coffee throughout.
I had a few issues on my first visit after agreeing a monthly payment they then increased the payment as my sat nav was different than they thought on my PX . I was told the car I had ordered was in the country next day I had a call to say it wasn't
Greg was very helpful
Excellent attention to detail from Dave Farrell
From my very first visit to BMW i was given what i can only describe as outstanding service from John Fergusan and the rest of the customer service team