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From the moment you walk in the staff genuinely look after you They take care of you and take ownership.
My service was done during the very cold we weather we experienced the other week. Unfortunately the water supply was frozen and they were unable to clean my car, it was cleaned inside and Eric said it could return it for cleaning. Great service.
always helpful technically .
They even valeted my car
It was so well organised and just easy from start to finish
See above. It was a positive experience.
The efficiency of the service I'm very satisfied until I come to inspect my car the next day, after being cleaned by one of your operators, I had rubber scuff marks across the bonnet from a hose pipe of some sort - and had to T cut them off.
Only downside was lack of notice about filming. Id been called many times to confirm that i was coming, but not once was I warned about the nonsense and hassle that I would face getting in. That was poor.
reliable and prompt
Work completed in timely manor pleasant staff on site to deal with
Skilled and capable team
I was informed I had a puncture and did I want you to replace it. On inspection by a tyre specialist the tyre was not compromised by a tiny tack that had not infact punctured the tyre
Very courteous and infirmative
quality work completed in a tight schedule - some initial difficulty in fault finding but excellent thereafter
Service department did a warranty check very efficiently and also the mot . Very pleased with the result.
Brakes were left in a unsafe condition with the brake fluid change only being half done. Images were sent to Barry Mosey
Everything was spot on
Great service and kept up to date as the service was being carried out.
Easy and quick service
All the staff are focussed on delivering a high level of service.One slight niggle - Im not sure about the rigid use of a personal service advisor ( if that is the correct term). Sticking to this rigidly can be frustrating when collecting your car
Excellent customer service from all Williams staff.
Front desk could be more knowledgeable
Williams always keep me fully informed from the moment the vehicle is booked in up until I collect again.
I was kept up to date with the repair, I was made to feel welcome at the centre & the staff (especially the lady who greets you) were all very nice & friendly.
All my issues were sorted to my satisfaction
the staff had the time to come out to the car and show you working of same
Very satisfied with the service provision and points of contact
Did everything that I expected
Returning to collect my car, my advisor was on his lunch break. Another gentleman kindly took payment. Despite my advisor telling me about the health check which would be carried out, this was not mentioned. No idea if there are and advisory points!
They recommended as URGENT my brake discs required replacement at a cost of £500. This was apparently due to corrosion. In reality this was a minor trace of rust due to car being outside. NOT IMPRESSED. They backed down very quickly.
Everything was great
Service done with no issues
My requirements were met. I was kept informed of progress with the service of my vehicle and advice was provided.
Helpful. Professional and always courteous.
Polite, courteous, eager to please, pleasant environment.
Everything I asked to be done was done and more
It has greatly improved compared to previous year.
So much better than my previous experience at Halliwell Jones
Pleasant surroundings to wait for a repair, attentive staff, efficient turnaround time
Sorted out problem on same day
Great response to an scute problem
Great job and always on time
Fault was attended to very quickly
Very good, quick and efficient.
Excellent customer reception areaMy car requirements were sorted by Eric Pursglove, who explained in detailThe work which was being carried out. He also indicated what was required for the next service.
Did everything I could have wished for to get me sorted.
All work carried out as specified
Friendly and efficient staff worked quickly to resolve my issue
Would be completely .... but seem to wait a longer time than anticipated in reception waiting to pick up car.
Fantastic service, in quick time
They go the extra mile, providing regular updates on progress and were extremely helpful from start to finish.
Straight forward process. Staff were very friendly upon arrival. Facilities enabled you to work utilising the wifi if required. Offered to take me to work if I wished which was also a nice touch.
All undertaken and completed as promised.
Excellent - would recommend to anyone!
All jobs completed as expected. Car was ready and clean on collection
Paul Gerard dealt with me very professionaly
I had three services I had no troubles to complain.
Took 3 visits to correct the problem.
The customer service was truly exceptional
The service and MOT were completed on time and the cost was as estimated before the work was undertaken.
as above you did exactly what you said you would
The car failed it's first MOT due to a brake caliper clip being missing. This cannot just fall out as they're very difficult to both fit & remove. So I have been driving my family around the country through winter with the risk of losing my brakes.
Prompt, efficient and friendly service from Eric Pursglove.
Pleasant and courteous
BMW have always provided me with quality service.
Slow check in, and repetitive requests for information are annoying
Last free service
Theyre not doung their job properly as i for my assumption theyre just apprentice doing the job.
Rather slow. I visited for an MOT and they said they would change the brake fluid as well but I never got any written confirmation they had done anything to the brake fluid.
Paul kept me informed every step of the way from parts to prices the first phone to the reception was warmly received and presented with choices.
Very helpful and honest from the moment I stepped into the showroom. Made to feel welcome and treated with respect. Also honesty which I appreciated.
On arrival for my service, I was informed my appointment was not for another week which was not true. I arrived at the time and date stated via my phone call appointment. I was unhappy and had to leave. I was recalled later that day and informed it
Once again clare and jack were very nice and helpfull.
great service very friendly and the coffee and home made cake is a bonus.the guy who dealt with me in the service department went out of his way to sort everything out I as always was very impressed.
I was booked in for 8.30, I was told it would take 4/5 hours. I returned at 2.00pm and was told the work was not yet completed. I had to leave it overnight. It seems that although booked in early it was started late with no reason given (female?)
Professional, helpful and courteous service provided
Yet again something that was meant to be done was not done, despite checking before it went in a part was not fitted. the agent was going to look into it for me and come back to me after speaking to the service manager but nobody has rang me.
No courtesy car available
The car was serviced with the time promised and return washed and cleaned inside.
The only problem was that they serviced the car but didn't put the correct time on the clock back.
I would have given five stars but for the fact that when I took the car in they couldn't find the booking on their records. They lent me a courtesy car and fitted me in!
Eric Pursglove was very good at communicating. The video link was useful too.
I was a little late for my Fast Lane service appointment but was left hanging around service reception for 10 minutes before any member of staff appeared. When a member of staff did appear she completely ignored me. Eventually a male member of...
Did a good professional job on the car on time. Downsides are difficult to get through by phone to book in and had to wait 15 minutes on collection as advisor was having lunch. In the end I asked to see someone else but should have been offered that?
I was told the car had been washed and vacuumed but it hadn't. The inside of the car wasn't that dirty but the debris on the mats was there on my return. The car never saw a sponge so i'm guessing it was just blasted with a pressure washer.
I booked my car in at 8:00am for a brake fluid replacement, returned to pick the cat up at 16:30, the job was not completed. I had to return the following day for the job to be completed. First time in over 10 years of being a customer.
Wasnt very impressed having to wait over 10 weeks for headrest replacement but once again staff were very friendly and helpful
Efficient service and problem resolved
Although my issue was not completely resolved, every effort was made to do so.
Car booked in at a convenient time for myself, taxi offered for journey home, special mention to Eric Pursglove the service advisor, when warranty work overran slightly he contacted me and arranged a courtesy car and kept in touch throughout
Very happy with the service
From an original email offering a headlight upgrade which was something I did not know was possible, to the service centre saying there was a software upgrade to install. The whole process , including collection and delivery, was handled efficiently.
I was very satisfied with the service provided by Sam (the advisor assigned to my car). He provided excellent service and kept me up to speed with progress through to completion. I was disappointed with the cost of replacing a bulb.
It was a pleasant experience from booking the service to ollecting the car.
Picked up and returned service complete
The service plan was clearly explained; what would be done and how long it would take. I was contacted once the work was completed and received a short video a visual check on my car.
Easy to book. Pleasant reception staff. Kept in touch throughout and listened to my reports of problems on the car.
Friendly helpful service. However I was given the wrong information about the appropriate booking day. Which means I now have to give up another day for the remaining part of the work. I was also not informed about what was different to the vehicle
Everytime my car is due for a service Ive always felt welcome in youre service centers and the service advisors are verry helpful. And the service they provide is always 100%. all in all, great Experiance when my car is due for service.
SAME GREAT SERVICE AS ALWAYS, PAUL O'LEARY ALSO THE SAME EFFICIENT AND FRIENDLY SALESMAN AS ALWAYS, WOULD HATE TO DEAL WITH ANYONE ELSE!!
Your service advisor Paul Gerrard makes bringing in my car's a stress free experience.
I was very pleased with the prompt appointment that I was offered and the car was ready at the promised time.
I was first in at the service desk, the morning of the service, arrived early ,met a gentleman called Sam, at the service desk, he assured me it is not a problem,and quickly after the initial paperwork aspassing the keys to him,arranged service start
Problem rectified within an hour
The work was carried out to my satisfaction,and my car was returned clean and tidy.
Service Adviser, Mark Stocksborough, was very friendly, flexible and helpful and readily gave me the time to ask a few questions about my car, which he answered to my complete satisfaction. The cleaning of my car was absolutely first class.
I would have put completely satisfied if it wasn't for the delay getting my car back, however, the pump that was needed did arrive on time and the work was finished, Claire kept me informed at all times.
Because the work was carried out very quickly
Car was serviced efficiently and the overall satisfaction from booking my car in until picking it up was excellent
Just brilliant service
Sue Cooke was very professional but also friendly and helpful
The service I received was really professional and nothing was too much trouble.
Took nearly 15 mins to drop off car and almost as long picking it up. A faster drop off service should be provided.
Excellent service, convenient location.Would benefit from a business suite with Wi-Fi and without music playing to enable customers to work while waiting for work to be completed.
Very thorough and professional Service
Customer service was OK, but cost wasnt.
I was very well served by Eric Pursglove during my most recent visit in December (end of warranty check and first MoT).
still have washer fluid escaping through the vent tube!
Same as above
Great customer service, We were looked after by Sue Cooke she made us very welcome at the centre and even arranged a lift into Liverpool so we could do our Christmas shopping !!
service excellent but getting through on the phone is difficult at any time of the day
Best experience Ive had through the ordering to receipt of vehicle
Defo the right choice bmw for me
100% statisfied honestly couldnt be happier
When first contacting BMW Wiiliams Liverpool we spoke with the most amazing gentleman by the name of John Ferguson. He was very personable, informative, and more than helpful with our needs. It was truly an amazing experience thanks to Mr Ferguson.
Everything was explained correctly and was always kept up to date.
thay are very good got my car on time thay said
We were really well looked after had a few problems but tony on the motorbilty side sorted ut all out
I have never owned a BMW before this but i doubt now that I would drive any other car. The car is beautiful and so lovely to drive.
No problems and they make the experience of buying a new enjoyable and hassle free.
Everything was dealt with in the best possible way for me to get my car at the time I needed it, and the staff made all that possible.
I would just like to say Leigh my sales person at BMW Williams Liverpool was brilliant and took care of everything for me in buying my new car. Very professional and excellent customer service.
My salesman Dave Farrell was brilliant very helpful keeping me updated
I have the car I have always wanted and am very happy
Everyone is polite and helpful.
I couldnt fault it.
Martin farrel excellent highly recommend whole experience
Professional and helpful/friendly service.
Very good service was given.
Professiona, friendly and very kind
We were satisfied with our experience of purchasing the car as John explained everything to us and questions were answered fully. The delivery of the car was a fabulous experience and a lifetime memory.