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Service very good but I did not receive a copy of the service report via email as promised.
A friendly professional service.
Great team, always very helpful and friendly. Nothing is too much trouble and there is no way I would want or could pick flaws.
Each time i go in they are very polite and nothing is too much trouble. I feel that they are genuinely treating me as a top priority.
Excellent customer service always keeping me informed on the status of my car when it's being serviced.
Great service, timing to suit me, booking brought forward to assist the planning of my week and the contact by Paul Gerrard when vehicle ready
Always top customer service
Couldn't fault the process
Everything went very smoothly, check in, hospitality, surroundings, frequent updates, video of servicing of my car, time it took to service my vehicle.
I was extremely satisfied with Brian who offered a high level of customer service both on dropping my vehicle off and picking up. Whilst the lady who greeted me was both friendly and polite she wasnt decisive hence the 4.8.
I received complete customer care, in a friendly and polite manner. I was kept informed on the status of my car and it was dealt with above what it required.
I was broadly satisfied but had quite a long wait when I went to pick the car up.
I am a widow. I manage my own life, including my car. I really appreciate the health check . I am able to undertake long journeys with confidence. The service is excellent. Friendly greeting, refreshments, taxi to town if required.
The team are always professional and efficient
Again warm welcome coffee chatted to service adviser PAUL taxi ordered !
It was an accelerated first service, which did not require leaving the car. The car was returned valeted. K. Slattery was at the desk, and Ben Ford carried out the work, all satisfactorily.
My car was seen to quite promptly and a courtesy car was arranged quickly for me to be back on the road again
Very good service
Only problem I had was I had too wait just over 2 hours for my car to be serviced after being told only an hour.
Because you deserve it
Arrived one day late for my MOT! After a quick check with the workshop manager my car was squeezed into the days schedule so I was able to collect my car the same afternoon
Great customer service
Booked a fast lane service appointment for the first time - very efficient and lovely coffee!!
again, listened to me couldntget car to williams and suggested to pick it up for me and suitable day and time. Felt like they went out the way to help me
Although it was a simple MOT and check/charge of battery, the staff were professional and easy to deal with.
Great customer service
Very supportive Informative. Friendly
Kept up to date and customer service at Liverpool is excellent
Extremely helpful staff.
The car was in for a warranty job. It would of been nice to have been given some paperwork stating what had been done.I also have a 5 year service pack with the car, I was also told I will not be given any paperwork/record come service time.
Everything was completed on the estimated time for collection and valeted.
I have had 3 BMW's and I have always had all the servicing and maintenance done at BMW. I have always been provided with a thorough account of what has been done and if there are any further works to be done they are always documented and costed.
when car was brought for a warranty check and mot i requested that additionally something be checked. explained and discussed twice.On collecting car this had not been recorded so the check not done. had to return the car a week later.
The work com pleated on time, nd friendly staff.
My dealings with Williams Liverpool are always of the highest quality and this time was no exception.
My car was booked in without fuss, the MOT was carried out efficiently, with a feedback video of a free health check emailed to me. Keith rang me when the car was ready to collect and he went through the MOT results on the hand over
I was very well looked after even for a simple MOT service
The service manager was very friendly, helpful and carried out his role in a very professional manner.
Appointment arrange and all proceeded as planned from drop-off to pick up
Other than the fact that the service handler arranged to have my vehicle dropped off for me the following morning (unable to collect due to the time for when the car was finally serviced) I would have rated the experience as completely dissatisfied
very professional service and staff makes you feel like the brand BMW is one of professional and luxury which it is .
Job was done to great quality and even cleaned the vehicle
Everything was simple and efficient
The interior wasnt very clean after I picked up the car! Wasnt vacuumed very well nor was the dash as there was dust all over the hard plastics. The leather seats werent very clean either. The back door shuts were very dirty as well.
Again excellent. Kept informed of work being carried out. Follow up phone call also received
Staff where very pleasant, and knowledgable
The only slight problem was The car park was full when I arrived.
the sales team was good, but the services team were not good
t proved difficult to contact the service advisor to check progress with the work. .
Brian the service advisor did his best to reassure me and was extremely helpful.
Everything that was asked and agreed was done
Would of been 5 but had to wait 45 for car to be washed
Brilliant. Car now running perfectly.
car was in for an end of warranty inspection and first MOT, i was not informed before MOT that front tyres were wearing low, had I been informed I would have requested new tyres to be fitted before the MOT, I now have an advise on my MOT history!!
Currently have a problem which BMW are attempting to solve and they looked at it at short notice. First attempt failed but I am in the process of rebooking.
a.) Car was booked in for a 90 minute fast lane oil/ filter change. I noticed the car was back on the forecourt at 120 minutes. It then took a further 20 minutes before I was able to tell "Jamie" that the car was available. 140 minutes in all !!!
I was quite happy with the service
All in all a good experience
From visiting the showroom to collecting tge new car 5 star treatment every step
Dealt with quickly and efficiently.
Did what they said they would within the timescales quoted
Since my car had been fixed its come back making a rattling sound in third, fourth and six gear. It will need to go back in again as it never made this sound before the injector was fixed. I have had non stop problems with this car I am not happy
Nice friendly Service Center we were ale to wait while service is carried out
As above. The car did not need a service just a programme update but still car was washed which appreciated
Overall score would sit at two stars based on the complete service over the past two years on the current car, but would be one star from the initial sales to aftersales within the first 12 months.
Advised to replace two tyres on the day even though they were not actually required just yet.
Went in for a fault but also fitted in a service which saved me another visit.
. I was informed that the car had been valeted , it had not been washed or vacuumed at all!
Service was completed as requested however somebody decided to wash the car prior to my collection. This would normally not be a problem however in this case whoever washed the car obviously used dirty water and an old dish cloth, it was a mess.
See above. I do not want to underscore the Service Centre on one unsatisfactory visit.
-Long delays despite communicating twice before the actual appointment -Offered a manual car when only have an automatic license: had communicated this on two separate telephone calls prior to the appointment - courtesy car had no fuel
Please refer to my previous answer
Answer as question ( 1 )
Check-in, waiting time and updates all satisfactory. The video inspection report is very innovative.
Totally accommodating and on point.
Work carried out expeditiously in time stated.
Again, customer service was excellent, everything explained, no hidden cost.
See above. Service carried out on time as planned, without issue
always helpful technically .
My service was done during the very cold we weather we experienced the other week. Unfortunately the water supply was frozen and they were unable to clean my car, it was cleaned inside and Eric said it could return it for cleaning. Great service.
From the moment you walk in the staff genuinely look after you They take care of you and take ownership.
They even valeted my car
It was so well organised and just easy from start to finish
See above. It was a positive experience.
The efficiency of the service I'm very satisfied until I come to inspect my car the next day, after being cleaned by one of your operators, I had rubber scuff marks across the bonnet from a hose pipe of some sort - and had to T cut them off.
Only downside was lack of notice about filming. Id been called many times to confirm that i was coming, but not once was I warned about the nonsense and hassle that I would face getting in. That was poor.
reliable and prompt
Work completed in timely manor pleasant staff on site to deal with
Skilled and capable team
I was informed I had a puncture and did I want you to replace it. On inspection by a tyre specialist the tyre was not compromised by a tiny tack that had not infact punctured the tyre
Very courteous and infirmative
quality work completed in a tight schedule - some initial difficulty in fault finding but excellent thereafter
Everything was spot on
Brakes were left in a unsafe condition with the brake fluid change only being half done. Images were sent to Barry Mosey
Great service and kept up to date as the service was being carried out.
Service department did a warranty check very efficiently and also the mot . Very pleased with the result.
Easy and quick service
All the staff are focussed on delivering a high level of service.One slight niggle - Im not sure about the rigid use of a personal service advisor ( if that is the correct term). Sticking to this rigidly can be frustrating when collecting your car
The whole process was quick, easy and uncomplicated.
Lydia was great!
Aaron kept me informed every step of the way, good communication
By far the best customer experience in collecting new car.
Completely satisfied in every aspect, both personal service and within the car itself.
John Ferguson was brilliant and his customer service was five star. Anall round fantastic experience
Friendly and informative staff. Pleasant surroundings and attentive front door assistants.
professional sales team who were not pushy. They listened to what i wanted and did their best to work with me to get the right deal for both parties.
Since 2013 I have had your ultimate drive machine I used it for 5years now I got the 2series I am very pleased.
Every step was clear, well managed and the team was efficient in returning calls and answering queries. Gregg Leatherbarrow was excellent, very friendly and not a-typical sales merchant (unlike my experience at two other well known manufacturers...)
Outstanding service from first enquiry to delivery. Nothing was too much trouble - everything was explained in detail. We were made to feel 'valued' from the very beginning. I can't see us going to a different dealer in future for our cars.
Great service and friendly staff on reception
Excellent service from John
Staff were very couteous and helpful
The staff were helpful and very communicative. The transaction was very easy to move from one car to the other. The show room had a great range to look at.
I felt like a valued customer, nothing was too much trouble. All staff were very polite .
The service was great.I was kept well informed throughout the process until delivery
Very welcoming and professional
From first introduction to final visit John Ferguson answered absolutely every question and query with excellent customer satisfaction each time we visited the BMW centre.
Courteous staff, clean and appealing centre.
Courteous staff and professional.
We were treated really well by the staff who explained our options, and different models to us in a way that was easy to understand and make a decision on which model to go for.
Perfect dealership. Very clean and today. Great staff and a pleasure to deal with
the whole thing was done very good
The sales staff were excellent - they worked hard to make sure my car was delivered quickly and delivered on their promises.
Always informed me at what stage the car was at through the delivery and was completely blown away with the delivery and how special it was made for me was absolutely impressed and was a great surprise how they handed the car over to me 10/10 ??
The Car speaks for itself it is stunning, and the salesperson went out of his way to facilitate a very quick transaction, he was great!
Sale person was very helpful and nothing was any trouble to him. He was always on the end of the phone if we had any questions.
Salesman Anthony Inman went above and beyond. Made us feel special,and was the main reason why we chose the BMW over the VW.
Collecting the car was a disaster. I felt like I was being rushed as it was 5.00pm on a Friday and they wanted to go home. Fault on the dash. Drove off and had to return three times. It had a nail through the tyre. All checks had missed it.
The whole experience surpassed any other dealer I have dealt with in the past. Excellent, attentive and professional are just some adjectives Id use to describe my BMW experience.
Great one on one personal experience with bmw staff from enquiring, ordering and collection.
Brilliant customer service, super helpful and supportive!
The staff at the Liverpool branch are very helpful especially john !!
Very professional dealership with excellent staff and was dealt with by Gregg Leatherbarrow outstandingly well.
Excellent all round , everything was extremely courteous.
Defo the right choice bmw for me
Best experience Ive had through the ordering to receipt of vehicle
100% statisfied honestly couldnt be happier
When first contacting BMW Wiiliams Liverpool we spoke with the most amazing gentleman by the name of John Ferguson. He was very personable, informative, and more than helpful with our needs. It was truly an amazing experience thanks to Mr Ferguson.
Everything was explained correctly and was always kept up to date.
We were really well looked after had a few problems but tony on the motorbilty side sorted ut all out
thay are very good got my car on time thay said