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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Williams Liverpool BMW hosts the UK's biggest ever Queen exhibition tour

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Impress with the new BMW Shadow Edition

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Williams BMW Liverpool International Tennis Tournament

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service very good but I did not receive a copy of the service report via email as promised.

Service

A friendly professional service.

Service

Great team, always very helpful and friendly. Nothing is too much trouble and there is no way I would want or could pick flaws.

Service

Each time i go in they are very polite and nothing is too much trouble. I feel that they are genuinely treating me as a top priority.

Service

good

Service

Excellent customer service always keeping me informed on the status of my car when it's being serviced.

Service

Great service, timing to suit me, booking brought forward to assist the planning of my week and the contact by Paul Gerrard when vehicle ready

Service

Always top customer service

Service

Couldn't fault the process

Service

Everything went very smoothly, check in, hospitality, surroundings, frequent updates, video of servicing of my car, time it took to service my vehicle.

Service

I was extremely satisfied with Brian who offered a high level of customer service both on dropping my vehicle off and picking up. Whilst the lady who greeted me was both friendly and polite she wasn’t decisive hence the 4.8.

Service

I received complete customer care, in a friendly and polite manner. I was kept informed on the status of my car and it was dealt with above what it required.

Service

I was broadly satisfied but had quite a long wait when I went to pick the car up.

Service

I am a widow. I manage my own life, including my car. I really appreciate the ‘health check’ . I am able to undertake long journeys with confidence. The service is excellent. Friendly greeting, refreshments, taxi to town if required.

Service

As above

Service

The team are always professional and efficient

Service

Again warm welcome coffee chatted to service adviser PAUL taxi ordered !

Service

It was an accelerated first service, which did not require leaving the car. The car was returned valeted. K. Slattery was at the desk, and Ben Ford carried out the work, all satisfactorily.

Service

My car was seen to quite promptly and a courtesy car was arranged quickly for me to be back on the road again

Service

Very good service

Service

Only problem I had was I had too wait just over 2 hours for my car to be serviced after being told only an hour.

Service

Because you deserve it

Service

Arrived one day late for my MOT! After a quick check with the workshop manager my car was squeezed into the day’s schedule so I was able to collect my car the same afternoon

Service

Excellent services

Service

Great customer service

Service

Booked a fast lane service appointment for the first time - very efficient and lovely coffee!!

Service

again, listened to me couldntget car to williams and suggested to pick it up for me and suitable day and time. Felt like they went out the way to help me

Service

Although it was a simple MOT and check/charge of battery, the staff were professional and easy to deal with.

Service

Great customer service

Service

Very supportive Informative. Friendly

Service

Kept up to date and customer service at Liverpool is excellent

Service

Extremely helpful staff.

Service

The car was in for a warranty job. It would of been nice to have been given some paperwork stating what had been done.I also have a 5 year service pack with the car, I was also told I will not be given any paperwork/record come service time.

Service

Everything was completed on the estimated time for collection and valeted.

Service

I have had 3 BMW's and I have always had all the servicing and maintenance done at BMW. I have always been provided with a thorough account of what has been done and if there are any further works to be done they are always documented and costed.

Service

when car was brought for a warranty check and mot i requested that additionally something be checked. explained and discussed twice.On collecting car this had not been recorded so the check not done. had to return the car a week later.

Service

The work com pleated on time, nd friendly staff.

Service

My dealings with Williams Liverpool are always of the highest quality and this time was no exception.

Service

My car was booked in without fuss, the MOT was carried out efficiently, with a feedback video of a free health check emailed to me. Keith rang me when the car was ready to collect and he went through the MOT results on the hand over

Service

I was very well looked after even for a simple MOT service

Service

The service manager was very friendly, helpful and carried out his role in a very professional manner.

Service

Appointment arrange and all proceeded as planned from drop-off to pick up

Service

Other than the fact that the service handler arranged to have my vehicle dropped off for me the following morning (unable to collect due to the time for when the car was finally serviced) I would have rated the experience as completely dissatisfied

Service

very professional service and staff makes you feel like the brand BMW is one of professional and luxury which it is .

Service

Job was done to great quality and even cleaned the vehicle

Service

Everything was simple and efficient

Service

The interior wasn’t very clean after I picked up the car! Wasn’t vacuumed very well nor was the dash as there was dust all over the hard plastics. The leather seats weren’t very clean either. The back door shuts were very dirty as well.

Service

Again excellent. Kept informed of work being carried out. Follow up phone call also received

Service

Staff where very pleasant, and knowledgable

Service

The only slight problem was The car park was full when I arrived.

Service

the sales team was good, but the services team were not good

Service

t proved difficult to contact the service advisor to check progress with the work. .

Service

Brian the service advisor did his best to reassure me and was extremely helpful.

Service

Everything that was asked and agreed was done

Service

Would of been 5 but had to wait 45 for car to be washed

Service

Brilliant. Car now running perfectly.

Service

car was in for an end of warranty inspection and first MOT, i was not informed before MOT that front tyres were wearing low, had I been informed I would have requested new tyres to be fitted before the MOT, I now have an advise on my MOT history!!

Service

Currently have a problem which BMW are attempting to solve and they looked at it at short notice. First attempt failed but I am in the process of rebooking.

Service

a.) Car was booked in for a 90 minute fast lane oil/ filter change. I noticed the car was back on the forecourt at 120 minutes. It then took a further 20 minutes before I was able to tell "Jamie" that the car was available. 140 minutes in all !!!

Service

I was quite happy with the service

Service

All in all a good experience

Service

From visiting the showroom to collecting tge new car 5 star treatment every step

Service

Dealt with quickly and efficiently.

Service

Did what they said they would within the timescales quoted

Service

Since my car had been fixed it’s come back making a rattling sound in third, fourth and six gear. It will need to go back in again as it never made this sound before the injector was fixed. I have had non stop problems with this car I am not happy

Service

Nice friendly Service Center we were ale to wait while service is carried out

Service

As above. The car did not need a service just a programme update but still car was washed which appreciated

Service

Overall score would sit at two stars based on the complete service over the past two years on the current car, but would be one star from the initial sales to aftersales within the first 12 months.

Service

Efficient service

Service

Advised to replace two tyres on the day even though they were not actually required just yet.

Service

Went in for a fault but also fitted in a service which saved me another visit.

Service

. I was informed that the car had been valeted , it had not been washed or vacuumed at all!

Service

Service was completed as requested however somebody decided to wash the car prior to my collection. This would normally not be a problem however in this case whoever washed the car obviously used dirty water and an old dish cloth, it was a mess.

Service

See above. I do not want to underscore the Service Centre on one unsatisfactory visit.

Service

-Long delays despite communicating twice before the actual appointment -Offered a manual car when only have an automatic license: had communicated this on two separate telephone calls prior to the appointment - courtesy car had no fuel

Service

Please refer to my previous answer

Service

Answer as question ( 1 )

Service

Check-in, waiting time and updates all satisfactory. The video inspection report is very innovative.

Service

Totally accommodating and on point.

Service

Work carried out expeditiously in time stated.

Service

Again, customer service was excellent, everything explained, no hidden cost.

Service

See above. Service carried out on time as planned, without issue

Service

always helpful technically .

Service

My service was done during the very cold we weather we experienced the other week. Unfortunately the water supply was frozen and they were unable to clean my car, it was cleaned inside and Eric said it could return it for cleaning. Great service.

Service

From the moment you walk in the staff genuinely look after you They take care of you and take ownership.

Service

They even valeted my car

Service

Proactive service

Service

It was so well organised and just easy from start to finish

Service

See above. It was a positive experience.

Service

The efficiency of the service I'm very satisfied until I come to inspect my car the next day, after being cleaned by one of your operators, I had rubber scuff marks across the bonnet from a hose pipe of some sort - and had to T cut them off.

Service

Only downside was lack of notice about filming. I’d been called many times to confirm that i was coming, but not once was I warned about the nonsense and hassle that I would face getting in. That was poor.

Service

reliable and prompt

Service

Work completed in timely manor pleasant staff on site to deal with

Service

Skilled and capable team

Service

Excellent service

Service

I was informed I had a puncture and did I want you to replace it. On inspection by a tyre specialist the tyre was not compromised by a tiny tack that had not infact punctured the tyre

Service

Very courteous and infirmative

Service

quality work completed in a tight schedule - some initial difficulty in fault finding but excellent thereafter

Service

Everything was spot on

Service

Brakes were left in a unsafe condition with the brake fluid change only being half done. Images were sent to Barry Mosey

Service

Great service and kept up to date as the service was being carried out.

Service

Service department did a warranty check very efficiently and also the mot . Very pleased with the result.

Service

Easy and quick service

Service

All the staff are focussed on delivering a high level of service.One slight niggle - I’m not sure about the rigid use of a personal service advisor ( if that is the correct term). Sticking to this rigidly can be frustrating when collecting your car

Service

The whole process was quick, easy and uncomplicated.

Sales

Excellent service

Sales

Lydia was great!

Sales

Aaron kept me informed every step of the way, good communication

Sales

By far the best customer experience in collecting new car.

Sales

Completely satisfied in every aspect, both personal service and within the car itself.

Sales

As above

Sales

John Ferguson was brilliant and his customer service was five star. Anall round fantastic experience

Sales

Friendly and informative staff. Pleasant surroundings and attentive front door assistants.

Sales

professional sales team who were not pushy. They listened to what i wanted and did their best to work with me to get the right deal for both parties.

Sales

Very fun

Sales

Since 2013 I have had your ultimate drive machine I used it for 5years now I got the 2series I am very pleased.

Sales

good service

Sales

Every step was clear, well managed and the team was efficient in returning calls and answering queries. Gregg Leatherbarrow was excellent, very friendly and not a-typical sales merchant (unlike my experience at two other well known manufacturers...)

Sales

Outstanding service from first enquiry to delivery. Nothing was too much trouble - everything was explained in detail. We were made to feel 'valued' from the very beginning. I can't see us going to a different dealer in future for our cars.

Sales

Great service and friendly staff on reception

Sales

Excellent service from John

Sales

Staff were very couteous and helpful

Sales

The staff were helpful and very communicative. The transaction was very easy to move from one car to the other. The show room had a great range to look at.

Sales

I felt like a valued customer, nothing was too much trouble. All staff were very polite .

Sales

The service was great.I was kept well informed throughout the process until delivery

Sales

Very welcoming and professional

Sales

From first introduction to final visit John Ferguson answered absolutely every question and query with excellent customer satisfaction each time we visited the BMW centre.

Sales

Courteous staff, clean and appealing centre.

Sales

Courteous staff and professional.

Sales

We were treated really well by the staff who explained our options, and different models to us in a way that was easy to understand and make a decision on which model to go for.

Sales

Kept informed

Sales

Perfect dealership. Very clean and today. Great staff and a pleasure to deal with

Sales

the whole thing was done very good

Sales

The sales staff were excellent - they worked hard to make sure my car was delivered quickly and delivered on their promises.

Sales

Always informed me at what stage the car was at through the delivery and was completely blown away with the delivery and how special it was made for me was absolutely impressed and was a great surprise how they handed the car over to me 10/10 ??

Sales

The Car speaks for itself it is stunning, and the salesperson went out of his way to facilitate a very quick transaction, he was great!

Sales

Sale person was very helpful and nothing was any trouble to him. He was always on the end of the phone if we had any questions.

Sales

Salesman Anthony Inman went above and beyond. Made us feel special,and was the main reason why we chose the BMW over the VW.

Sales

Collecting the car was a disaster. I felt like I was being rushed as it was 5.00pm on a Friday and they wanted to go home. Fault on the dash. Drove off and had to return three times. It had a nail through the tyre. All checks had missed it.

Sales

The whole experience surpassed any other dealer I have dealt with in the past. Excellent, attentive and professional are just some adjectives I’d use to describe my BMW experience.

Sales

Great one on one personal experience with bmw staff from enquiring, ordering and collection.

Sales

Brilliant customer service, super helpful and supportive!

Sales

The staff at the Liverpool branch are very helpful especially john !!

Sales

Very professional dealership with excellent staff and was dealt with by Gregg Leatherbarrow outstandingly well.

Sales

Excellent all round , everything was extremely courteous.

Sales

Defo the right choice bmw for me

Sales

Best experience I’ve had through the ordering to receipt of vehicle

Sales

100% statisfied honestly couldn’t be happier

Sales

When first contacting BMW Wiiliams Liverpool we spoke with the most amazing gentleman by the name of John Ferguson. He was very personable, informative, and more than helpful with our needs. It was truly an amazing experience thanks to Mr Ferguson.

Sales

Everything was explained correctly and was always kept up to date.

Sales

We were really well looked after had a few problems but tony on the motorbilty side sorted ut all out

Sales

thay are very good got my car on time thay said

Sales

Nice showroom.