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ABOUT WILLIAMS LIVERPOOL.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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Williams Liverpool BMW 7 Series Launch

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Williams Liverpool BMW ‘Serves’ Liverpool Hope University International Tennis Tournament

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Williams Support Red Nose Day.

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Meet the New 2 Series Convertible.

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Williams Liverpool BMW Win Motability Award.

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Williams Sponsor Liverpool One Ice Festival

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Williams' MacMillan Bake Off

Williams' Macmillan Charity Bake Off.

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David Mellor Celebrates 50 years at Williams.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Drop off was smooth, very good standard of courtesy car and hand back was on time

Service

The timing of work was on time and haven't had any issues

Service

I found that the oil level was low, called in to get the correct oil, to find that there was a service package, and the staff had the level topped up immediately.I have always found all the staff, both sales and service, extremely helpful and friendl

Service

work completed at a date convenient to me & completed by stated time.very competitive price

Service

Fast and efficient service

Service

I was unable to get all the work done that I'd booked for which is annoying as I had taken a day off work

Service

The car went in for a brake fluid change, while the car when it was presented it was valeted and clean and the overall service from personal was great.Once I drove away I notice my break pedal was spongy, I had to bring the car back

Service

Excellent service. Friendly welcoming staff. Comfortable waiting area.

Service

Car was dropped off at 8am to be ready for pick up at 4pm. Car was not ready when I returned and I didn't leave the centre until 5:15pm, much to my disappointment on a Friday.

Service

Customer Service was excellent and work was carried out with great efficiency.

Service

Not up too the usual standard

Service

Good service and requirements delivered as promised. Was disappointed that there was no courtesy car available for several weeks which resulted in me having to get the train home after dropping off my car and returning to pick it up. is there no way

Service

Couldnt fault the service provided

Service

In the following few days my car advised that all four tyre pressures were below what they should have been. My visit to the dealership had been to get four new tyres. I would have expected the tyre pressure to last longer than a couple of days.

Service

The service process was very good. The bill, at nearly £300 for what was essentially an oil change, seemed steep.

Service

Prompt attention, punctual and professional.

Service

Was told I'd get a call or text to tell me the car was ready, which never came.

Service

treated with courtesy and respect

Service

Work is always carried out to a high standard and the staff at BMW Williams always look after me very well during the process.

Service

Car serviced as planned, no issues to report

Service

To help you provide a better service going forward

Service

Had to queue like a schoolboy waiting for a receptionist. We used to sit in the lounge area with coffee etc.. very poor indeed.

Service

Very good communication from your staff all day

Service

My bonnet switch was left disconnected after a brake fluid service. The cable has been brought out in the wrong place and requires the pollen filter assy removing to rectify. This is a rookie mistake that I would not expect to see from a BMW dealer!

Service

Quick an on time

Service

Staff very helpful and attentive

Service

I was made very welcome with very polite and professional staff it was actually a pleasure waiting for my car which didn't take long

Service

Friendly and efficient staff for both drop off and pick up, especially Joelle (I think that was her name) who managed the process perfectly from start to finish despite the service centre being very busy and some customers being very rude.

Service

After booking my service over the phone and providing mileage and reg number, I sat down upon arrival and gave mileage and reg number, only for the agreed price on the phone to be doubled. Wouldn't have minded if I'd been given correct price first.

Service

Really well looked after whilst I waited on site for service to be completed.

Service

Timing was fine. Service took the time stated. Complimentary drinks is a nice touch. One improvement could be to give a paper handout of the completed work.

Service

Fist class service and coffee and news papers while my service was carried out.

Service

All staff I spoke to were very helpful and friendly. The work required on my car was completed as advised by your staff. Great service, thank you.

Service

My replacement part was not in stock but was ordered for the next day. I got a hire car through BMW assist, everything went smoothly and I got my car back next day.

Service

No fuss no bother

Service

My recent visit was a pleasure as the problem was found straight away and replaced under warantee with no hesitation, one part had to ordered in Which arrived next day.

Service

I was looked after from start to finish and they even waited to allow me to pick up the car later than expected

Service

Vehicle warning system indicated low tyre pressure. I called into the dealership without an appointment to see if it could be checked. I received excellent service - vehicle was inspected quickly and the discovered punctured tyre was replaced.

Service

The car had broken down on the friday morning and despite the garage being full booked, they were able to repair and return the car within 24 hours

Service

Easy to book appointment. Friendly & helpful advisor.

Service

Due to the breakdown of costs for genuine BMW parts used which are fair, I still feel the Labour costs to be too much.

Service

Great service from the service of the car and valet to the service in the service centre. friendly and helpful

Service

Very friendly, polite lady at reception, service provided under the service plan provided without hassle. First class service.

Service

Staff were very helpful. Car was serviced and returned on time.

Service

Car has been in twice to have fault fixed, even though the fault was identified by the technician, i was told to simply drive it and ignore it

Service

Pleasant efficient servicr

Service

My car was booked in for an MOT and warranty. I was told my car would be ready at 3.00pm which after making a phone call it wasn't. I received a call at 3.30pm to tell me it was going into the MOT then. My car was finally ready for collection at 5.30

Service

Customer service was excellent.

Service

To be honest everything was fine as usual and this may sound poor but it's the first time when I have picked my car up that it hadn't been vacuumed as it usually is. I know I don't always have it washed as my son details cars.

Service

I had lost both keys for my vehicle and the replacements were provided in a very quick time. My vehicle had a serious safety problem and I was given very helpful advice how to deal with the matter. My car had been supplied by another BMW dealer.

Service

Everything went well and Joelle made sure I got my car back on time

Service

Lady I. Reception was lovely as was Steve !

Service

After a booked in service, it was discovered a replacement part and software upgraded required. Booked back in two weeks later. Had to take a day off work. Took the car in, the part was NOT ordered. Meant car off road two days. Disappointed!

Service

Friendliness of staff. Service completed on time

Service

Normally the car is cleaned inside and out but this time it wasn't

Service

Excellent service from enquiry to collection

Service

Mr Steven Hill was my point of contact, your service advisor, he is a credit to your company , he kept me informed on the work progress,when picked up my car later it had been cleaned and valeted, when I dropped of the car , he arranged a taxi. 10/10

Service

Great service

Service

took much longer than told and therefore had to miss a business meeting

Service

Generally satisfied although I think the issue with my car was more to do with a design fault that should have been covered within the warranty.

Service

Worked carried out quicker than originally allowed

Service

From the initial phone call to the actual service itself, staff were both friendly and professional and the service overall was very good. I did not award completely satisfied because, whilst the exterior of the car was cleaned, the inside was not.

Service

Communication could be improved as to when the vehicle was ready. Consultant mentioned a target time and stated it should be ready but didn't confirm. relied on me chasing up to assess the situation.

Service

As always, staff were not only helpful and courteous, but were genuinely friendly.

Service

Steve was very helpfull

Service

Great staff, nice place to relax while waiting and plenty of amenities.

Service

Friendly staff greeting on arrival, dealt with pretty quickly, whilst waiting for car collection was offered coffee and cake

Service

Good friendly service from the service advisor (Stephen Hall, I think), but car was not very well cleaned inside when I collected it

Service

Completed service in time specified.Car running well.Car returned extremely well valeted.

Service

Seen to promptly on arrival, staff very courteous, service carried out within 2hrs and received a call to notify me my car was ready for collection.

Service

Very helpfull staff

Service

I was well looked after by your receptionist Joelle Rogansky who made sure that the service was started and finished on time and to my satisfaction. She also had to sort a new tyre out which was under a wheel and tyre damage cover.

Service

Work was completed on time and car had been given a valet and washed.

Service

Complete hassle free day... dropped car off and was there for 5 minutes. On pick up car was ready and has been valeted as well :)

Service

Quick prompt informative and polite service

Service

The staff were very helpful and the service was completed ner the time I asked to collect. The items I asked for were attended to and valeleted.

Service

Excellent service from friendly staff

Service

Everything progressed as expected.

Service

Car booked in, with a courtesy car, arrived and was expected, everything was well explained and the car kept a second day just in case, texted at end of first day to explain progress. Car ready and waiting and completed on second day.

Service

From booking in ,to communication through the service it was so easy

Service

My car was returned and no-one waited to explain what had been carried out just a piece of paper left.It was also returned late. Although nice to have a clean car it was returned with the child window blinds broken.

Service

Stephen was very helpful and made sure everything got sorted for me as soon as it could. The lady on reception was very nice and made me a few coffees why I was waiting. Very happy with the experience.

Service

Actually their BOLTON branch who phoned me re this Re-Call when it should have been the Liverpool branch, so I had to phone Liverpool to arrange the work, but they collected the car did the work as said and delivered it back as arranged.

Service

Joel dealt with us on the day. Joel was very good, she greeted us with a smile and made us feel welcome.Joel advised what the service team would be doing and I would get a call back later to advise, i got this call as promised. Excellent cust.serv

Service

excellent and professional is the best way i can describe my experience with your team at liverpool bmw,johanne couldnt have been more helpful.thanks for her input.

Service

Bmw helped with getting my new tyre for my x1

Service

The level I recieved from Stephen Hill

Service

Excellent desk service car given beck on time in pristine condition

Service

From booking to car being seen professional

Service

Had to wait in a line to hand keys in.

Service

Booking in with Paul was fast, easy and efficient, collecting my car later was just as easy and Paul went through the findings of the end of warranty results, the brake fluid change and MOT results.

Service

The overall service was outstanding to be honest and I will definitely use BMW again for my motor needs. The only reason it is a 4 out of 5 is the tyres which were fitted were a different make to my ones on the front. They did ask as not in stock.

Service

You diagnosed and repaired faults while the car was with you faults I never knew were there

Service

Car was booked in at 10.30am and was told to bring it down 15 mins early however car did not get looked at untill 11 am.This would have been fine if i was leaving it with them but i was waiting.

Service

Cat not clean, not given price until I arrived and very expensive.

Service

All the staff were excellent and a easy and comfortable experience no messing about

Service

Great service. Car park was busy though!

Service

The lady who dealt with me in the office was lovely.

Service

Work was completed on time.Courtesy car (pre booked) was satisfactoryCould be 5 stars if more explanation could be given about the actual problem - brake discs needed changing but did not flag up on the cars computer

Service

Efficient courteous on time taxi to the city ,overall top service

Service

Di did not like he date being changed at he last minute and then being kept waiting two hours for work I was advised would take twenty mnutes

Service

Went out of there way to resolve a problem updating my maps

Service

Courteous reception staff. Service completed on time.

Service

I was able to drop my car off at a convenient time and collect it after I finished work with all work completed and my car valeted for which credit goes to Joelle Rogansky and Alan Corish.

Service

Problem not solved

Service

'Drivetrain' message has returned despite being assured that nothing amiss could be found

Service

Joelle (I think that was the lady's name in Liverpool) was amazing. Everything worked to plan and I was made to feel like a valued customer.

Service

Find Mr. Eric Purseglove most helpful in all aspects of his knowledge and dealings with regards to the vehicle and services rendered.

Service

Professional service from dropping the Car off with the agent Mark Stockbridge to when I picked it up, was phoned to advise car was ready.

Service

my bmw car sales man mr john furgerson off williams bmw Liverpool is a five star sales man for bmw and he is a credit to williams off liverpool they are very lucky to have him outstanding personallity and salesman ship thankyou john

Sales

All staff were friendly and courteous

Sales

Easy process, kept up to date on progress of vehicle being built

Sales

David Farrel who I bought the car from was really great from the beginning to me collecting the car.

Sales

Good quick service,

Sales

Excellent Customer Service, very helpful knowledgable and very welcoming.

Sales

Extremely satisfied. I had been to three other establishments, Audi, Mercedes and VW. Their customer service was very poor. Ash from BMW was very helpful, friendly and professional.

Sales

Very easy and straightforward process.

Sales

Friendly, not rushed, not pushy selling aces and products

Sales

Given time to sell my car privately, no issues here.

Sales

Completely satisfied, staff where very helpful and friendly. Ash Alli from the Liverpool branch helped me find my new car, what a lovely, friendly, helpful man! Very happy with my experience with him.

Sales

I have dealt with Williams Liverpool for 11 years (3 cars), this experience was good, very attentive answered all our questions and felt it was a relaxing experience. The new car was explained in enough detail.

Sales

Excellent

Sales

Just everything about visiting this showroom is great. It's immaculate and always offering drinks and snacks. Everyone is very friendly in there. And even my nephew was entertained with all the cars and the kids play area.

Sales

I love the whole buying BMW experience from Williams

Sales

The sales advisor (Marcus) guided me through what I really wanted from the car and the options available. It was easy and straightforward

Sales

Good service and friendly , helpful staff. Only reason for the lost star was that I thought the car would have reverse parking sensors as was told it was the same as my last car. The car does not.

Sales

Friendly and helpful servce, top quality buyers experiance.

Sales

I had a great experience with BMW Williams this is my 2nd purchase from here , Customer service is excellent, salesperson covered everything I needed to know ,answered all questions,kept me updated at every stage,

Sales

Excellent service from start to finish.

Sales

Polite, professional and attentive. The dealership was clean bright and comfortable. The showroom was well laid out and easy to walk around. Although it was a busy Saturday we only waited a short time for a sales executive to attend to us .

Sales

Gregg was very helpful throughout the process. Explaining and able to answer all questions I had relating to the purchase. As well as being able to complete the process in a short period of time which I needed

Sales

Good and helpful service

Sales

Conor, the sales assistant was very helpful, he showed me a range of different cars that might suit me need, talked me through the details of them all, and then when I had settled on the model that I liked, he talked me through all the options

Sales

I LOVE my new BMW and had great customer service from Ash our sales manager.

Sales

My new car and adaptions have been ready for hand over before the anticipated hand over day... the car sales assistant John has been one step ahead at all times. as a Motability customer it is reassuring to see the same standards count for us too.

Sales

Great service from start to finish.

Sales

Marcus and the staff made the whole service really exciting and pleasant. You get that personal touch.

Sales

Very helpful sales representative

Sales

Very helpful and friendly

Sales

From the outset, very informative, obliging, helpful and courteous. This includes from the reception staff to the salesman, John Ferguson.

Sales

having bought several bmw,s at Liverpool I was always looked after at visit and my sales man john Ferguson is first class

Sales

Ash ali who dealt with us was really relaxed didnt pressurise us but did give a good overview of the car and payment methods

Sales

Very slick but friendly service. Made me feel very special. Genuinely came across as being proud of BMW brand - and jealous of me owning a new 5 series!

Sales

John furguson did a fantastic job and the car was delivered swiftly

Sales

Four different salesmen dealing with me and errors.

Sales

Communication dipped when the young lady went off sick, she was excellent

Sales

BMW made the whole experience both relaxing and exciting.

Sales

All the staff excellent from first walking in and collecting my new car! All a credit to BMW, especially Phil Bush explained everything I needed to know!

Sales

Excellent service, salesman was brilliant

Sales

The salesman Leigh kept me informed at all times and worked hard to get me the deal I wanted

Sales

I was very satisfied with the service I received, I don't think there are many people my age with the same budget as myself so I was fobbed off by most dealerships including Halliwell Jones, Chester so I went to Williams Liverpool.

Sales

This is the 4th vehicle I have purchased from Williams Liverpool. Sales staff very professional and helpful. Handover of the vehicle was excellent.

Sales

Polite, efficient and very professional

Sales

Absolutely amazing treated like royalty from when we walked through the doot

Sales

nothing was a problem the salesman was helpful and pleasant

Sales

My sales rep Mr Ferguson was friendly, professional and knowledgeable.The way in which the car was presented to me was novel, and this along with the flowers was a nice touch and made me feel special.

Sales

Excellent service, can't fault the whole process. From the sales to collection of car, very pleased. Helpful to have good coffee throughout.

Sales

I had a few issues on my first visit after agreeing a monthly payment they then increased the payment as my sat nav was different than they thought on my PX . I was told the car I had ordered was in the country next day I had a call to say it wasn't

Sales

Greg was very helpful

Sales

Excellent attention to detail from Dave Farrell

Sales

From my very first visit to BMW i was given what i can only describe as outstanding service from John Fergusan and the rest of the customer service team