Loading...

ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful staff and car was ready when they said it would be

Service

Attentive and informative staff

Service

As stated above everything was completed as required and on time.

Service

Excellent professional service from Eric

Service

the service team did what they said they would and the customer service was fautless

Service

Eric owned all issues and gave me the confidence that the car was being suitably looked after.

Service

great client approach and fast and accurate servicing

Service

Service very good but took a while

Service

Not as relaxing experience as usual due to refurbishment of reception.

Service

313M 19" diamond cut alloy was damaged whilst tyres changed. Williams Liverpool need to improve quality of tyre changing equipment and staff training in this regard I have never had a wheel damaged at another franchise dealer. Hugely disappointed.

Service

Excellent service from initial contact, through to return of vehicle. Kept informed of progress throughout and the contact person noticed an error on the invoice and immediately sorted it out at point of sale, honesty is a virtue rarely seen nowadays

Service

Great courtesy car. The job on my vehicle was completed on time. Nick Milton was very helpful kept me fully informed. As the courtesy car was a lot newer he came out and made sure I was comfortable before I left. Fantastic customer service

Service

Service has been done fine but a minor fault with the car that I reported prior to the service wasn't sorted out due to the relevant parts needing to be ordered. From the nature of the reported issue surely parts could have been preordered.

Service

You for what you get which is the best

Service

Williams offers excellent service with very informative technical personnel on hand to answer all of my questions.

Service

Treated with respect and advised of everything that was done.

Service

service included repair to alloy wheel.had to speak to service and body shop to arrange.phoned spoke and then had to be put on hold to arrange wheel repair.felt a bit disjointed between service and body and felt it should have been easier.

Service

Very satisfied, friendly helpful staff

Service

Defective air con unit replacement under warranty - my car was returned with looked like aircon oil splashed all over the engine - The plastic undertray was full of fluid dripping out. The dust cap from aircon top up was missing, found on headlight

Service

As per my comments above. When my car was returned to me it had been cleaned to a very high standard and when driving away the engine sounded much smoother than when I arrived. Obviously the mechanic had done an excellent job.

Service

all work is explained and and I feel the car is getting looked after properly

Service

satisfied would have been my selection, but it was not an option.

Service

everything carried out in detail, as usual.

Service

all looks good but not much comes from it

Service

Because we were attended to promptly, was offered transport into the City Centre whilst we waited for the service to be completed, and the car was serviced washed and ready for when we returned. All within the time given.

Service

No issues on the day.

Service

Even though i was booked in for the reported fault i was in the reception at Williams from 09.00. until 15.10 on the day.

Service

Would be completely satisfied but problems getting Vehivle Health Check report Had email with attachment but when opened stated “ already been submitted and sent back to the dealer” Took a long time to get through on phone - resent with same result

Service

The service agent sent me an email that was supposed to have a video of the health check on my car. Great idea but the video was not my car.

Service

Excellent quality service

Service

No comment

Service

No problem

Service

Service completed on time with al my queries about the functioning of the vehicle answered

Service

Video was very detailed

Service

The service process was smooth and went without issues.

Service

Red service light on dashboard was missed when carrying out the vehicle inspection.

Service

Duration of the service was very punctual.

Service

The staff in both the showroom and service centre always strive to be helpful and approachable and nothing generally seems to be too much trouble

Service

Work was completed in quoted time. Quality of service was excellent and was kept informed throughout the morning.

Service

Staff. Keeping you well informed

Service

Eric was very helpful

Service

Easy process

Service

again excellent customer services couldn't fault them

Service

Car dropped off and was ready when I came back in all on time no waiting around

Service

Again excellent customer care and car booked in quickly and ready for collection earlier than I thought.

Service

I have had nothing but superb service from the moment I bought my car.

Service

The relationship between myself and Liverpool broke down years ago and they have never tried to repair it or make changes to get me to be satisfied from there

Service

poor service car not washed difficulty in organizing the service

Service

Very helpful & very professional staff

Service

Excellent customer service

Service

Service very good but I did not receive a copy of the service report via email as promised.

Service

Great team, always very helpful and friendly. Nothing is too much trouble and there is no way I would want or could pick flaws.

Service

A friendly professional service.

Service

Excellent customer service always keeping me informed on the status of my car when it's being serviced.

Service

Great service, timing to suit me, booking brought forward to assist the planning of my week and the contact by Paul Gerrard when vehicle ready

Service

Couldn't fault the process

Service

Everything went very smoothly, check in, hospitality, surroundings, frequent updates, video of servicing of my car, time it took to service my vehicle.

Service

Always top customer service

Service

Each time i go in they are very polite and nothing is too much trouble. I feel that they are genuinely treating me as a top priority.

Service

good

Service

I was extremely satisfied with Brian who offered a high level of customer service both on dropping my vehicle off and picking up. Whilst the lady who greeted me was both friendly and polite she wasn’t decisive hence the 4.8.

Service

I received complete customer care, in a friendly and polite manner. I was kept informed on the status of my car and it was dealt with above what it required.

Service

I was broadly satisfied but had quite a long wait when I went to pick the car up.

Service

I am a widow. I manage my own life, including my car. I really appreciate the ‘health check’ . I am able to undertake long journeys with confidence. The service is excellent. Friendly greeting, refreshments, taxi to town if required.

Service

As above

Service

The team are always professional and efficient

Service

It was an accelerated first service, which did not require leaving the car. The car was returned valeted. K. Slattery was at the desk, and Ben Ford carried out the work, all satisfactorily.

Service

Again warm welcome coffee chatted to service adviser PAUL taxi ordered !

Service

My car was seen to quite promptly and a courtesy car was arranged quickly for me to be back on the road again

Service

Very good service

Service

Only problem I had was I had too wait just over 2 hours for my car to be serviced after being told only an hour.

Service

Because you deserve it

Service

Excellent services

Service

Great customer service

Service

Booked a fast lane service appointment for the first time - very efficient and lovely coffee!!

Service

Arrived one day late for my MOT! After a quick check with the workshop manager my car was squeezed into the day’s schedule so I was able to collect my car the same afternoon

Service

again, listened to me couldntget car to williams and suggested to pick it up for me and suitable day and time. Felt like they went out the way to help me

Service

Although it was a simple MOT and check/charge of battery, the staff were professional and easy to deal with.

Service

Great customer service

Service

Very supportive Informative. Friendly

Service

Kept up to date and customer service at Liverpool is excellent

Service

The car was in for a warranty job. It would of been nice to have been given some paperwork stating what had been done.I also have a 5 year service pack with the car, I was also told I will not be given any paperwork/record come service time.

Service

Extremely helpful staff.

Service

Staff were very helpful.

Sales

at the bmw centre in Liverpool, the sales team were so helpful they explained everything about the car, went out on test drive which was very good, we had a coffee in centre sales team explained everything with a video, showed me all the colours, yes

Sales

The sales advisor was great. His communication/sales skill are excellent. He deserves an award

Sales

Very disappointed with sales rep Riz. Not very professional nor attentive to customer unlike other sales reps at Williams Liverpool. Manager was very helpful. Aftercare is just as important as selling cars!

Sales

really quick service

Sales

Generally, very good. One reservation is that the car does not contain some of the features that I would expect on a car of this quality, and it is disappointing that some of these were not drawn to our attention... (cont in box 4)

Sales

smooth , excellent service and kept fully informed of delivery date

Sales

The whole process was quick, easy and uncomplicated.

Sales

Excellent service

Sales

Lydia was great!

Sales

Aaron kept me informed every step of the way, good communication

Sales

By far the best customer experience in collecting new car.

Sales

Completely satisfied in every aspect, both personal service and within the car itself.

Sales

As above

Sales

John Ferguson was brilliant and his customer service was five star. Anall round fantastic experience

Sales

Friendly and informative staff. Pleasant surroundings and attentive front door assistants.

Sales

Very fun

Sales

professional sales team who were not pushy. They listened to what i wanted and did their best to work with me to get the right deal for both parties.