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ABOUT WILLIAMS LIVERPOOL.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Williams Liverpool BMW hosts the UK's biggest ever Queen exhibition tour

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Impress with the new BMW Shadow Edition

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Williams BMW Liverpool International Tennis Tournament

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

You for what you get which is the best

Service

Service has been done fine but a minor fault with the car that I reported prior to the service wasn't sorted out due to the relevant parts needing to be ordered. From the nature of the reported issue surely parts could have been preordered.

Service

Williams offers excellent service with very informative technical personnel on hand to answer all of my questions.

Service

service included repair to alloy wheel.had to speak to service and body shop to arrange.phoned spoke and then had to be put on hold to arrange wheel repair.felt a bit disjointed between service and body and felt it should have been easier.

Service

Treated with respect and advised of everything that was done.

Service

Defective air con unit replacement under warranty - my car was returned with looked like aircon oil splashed all over the engine - The plastic undertray was full of fluid dripping out. The dust cap from aircon top up was missing, found on headlight

Service

Very satisfied, friendly helpful staff

Service

As per my comments above. When my car was returned to me it had been cleaned to a very high standard and when driving away the engine sounded much smoother than when I arrived. Obviously the mechanic had done an excellent job.

Service

satisfied would have been my selection, but it was not an option.

Service

all work is explained and and I feel the car is getting looked after properly

Service

everything carried out in detail, as usual.

Service

Because we were attended to promptly, was offered transport into the City Centre whilst we waited for the service to be completed, and the car was serviced washed and ready for when we returned. All within the time given.

Service

all looks good but not much comes from it

Service

No issues on the day.

Service

The service agent sent me an email that was supposed to have a video of the health check on my car. Great idea but the video was not my car.

Service

Would be completely satisfied but problems getting Vehivle Health Check report Had email with attachment but when opened stated “ already been submitted and sent back to the dealer” Took a long time to get through on phone - resent with same result

Service

Excellent quality service

Service

Even though i was booked in for the reported fault i was in the reception at Williams from 09.00. until 15.10 on the day.

Service

No comment

Service

Service completed on time with al my queries about the functioning of the vehicle answered

Service

No problem

Service

Video was very detailed

Service

The service process was smooth and went without issues.

Service

Red service light on dashboard was missed when carrying out the vehicle inspection.

Service

Duration of the service was very punctual.

Service

The staff in both the showroom and service centre always strive to be helpful and approachable and nothing generally seems to be too much trouble

Service

Staff. Keeping you well informed

Service

Eric was very helpful

Service

Work was completed in quoted time. Quality of service was excellent and was kept informed throughout the morning.

Service

Easy process

Service

Again excellent customer care and car booked in quickly and ready for collection earlier than I thought.

Service

again excellent customer services couldn't fault them

Service

Car dropped off and was ready when I came back in all on time no waiting around

Service

I have had nothing but superb service from the moment I bought my car.

Service

poor service car not washed difficulty in organizing the service

Service

The relationship between myself and Liverpool broke down years ago and they have never tried to repair it or make changes to get me to be satisfied from there

Service

Excellent customer service

Service

Very helpful & very professional staff

Service

Service very good but I did not receive a copy of the service report via email as promised.

Service

A friendly professional service.

Service

Great team, always very helpful and friendly. Nothing is too much trouble and there is no way I would want or could pick flaws.

Service

Everything went very smoothly, check in, hospitality, surroundings, frequent updates, video of servicing of my car, time it took to service my vehicle.

Service

Couldn't fault the process

Service

Always top customer service

Service

Each time i go in they are very polite and nothing is too much trouble. I feel that they are genuinely treating me as a top priority.

Service

Excellent customer service always keeping me informed on the status of my car when it's being serviced.

Service

Great service, timing to suit me, booking brought forward to assist the planning of my week and the contact by Paul Gerrard when vehicle ready

Service

good

Service

I was extremely satisfied with Brian who offered a high level of customer service both on dropping my vehicle off and picking up. Whilst the lady who greeted me was both friendly and polite she wasn’t decisive hence the 4.8.

Service

I received complete customer care, in a friendly and polite manner. I was kept informed on the status of my car and it was dealt with above what it required.

Service

I was broadly satisfied but had quite a long wait when I went to pick the car up.

Service

I am a widow. I manage my own life, including my car. I really appreciate the ‘health check’ . I am able to undertake long journeys with confidence. The service is excellent. Friendly greeting, refreshments, taxi to town if required.

Service

As above

Service

The team are always professional and efficient

Service

My car was seen to quite promptly and a courtesy car was arranged quickly for me to be back on the road again

Service

It was an accelerated first service, which did not require leaving the car. The car was returned valeted. K. Slattery was at the desk, and Ben Ford carried out the work, all satisfactorily.

Service

Again warm welcome coffee chatted to service adviser PAUL taxi ordered !

Service

Very good service

Service

Because you deserve it

Service

Only problem I had was I had too wait just over 2 hours for my car to be serviced after being told only an hour.

Service

Arrived one day late for my MOT! After a quick check with the workshop manager my car was squeezed into the day’s schedule so I was able to collect my car the same afternoon

Service

Great customer service

Service

Booked a fast lane service appointment for the first time - very efficient and lovely coffee!!

Service

Excellent services

Service

again, listened to me couldntget car to williams and suggested to pick it up for me and suitable day and time. Felt like they went out the way to help me

Service

Great customer service

Service

Although it was a simple MOT and check/charge of battery, the staff were professional and easy to deal with.

Service

Very supportive Informative. Friendly

Service

The car was in for a warranty job. It would of been nice to have been given some paperwork stating what had been done.I also have a 5 year service pack with the car, I was also told I will not be given any paperwork/record come service time.

Service

Kept up to date and customer service at Liverpool is excellent

Service

Extremely helpful staff.

Service

Everything was completed on the estimated time for collection and valeted.

Service

I have had 3 BMW's and I have always had all the servicing and maintenance done at BMW. I have always been provided with a thorough account of what has been done and if there are any further works to be done they are always documented and costed.

Service

when car was brought for a warranty check and mot i requested that additionally something be checked. explained and discussed twice.On collecting car this had not been recorded so the check not done. had to return the car a week later.

Service

My dealings with Williams Liverpool are always of the highest quality and this time was no exception.

Service

The work com pleated on time, nd friendly staff.

Service

My car was booked in without fuss, the MOT was carried out efficiently, with a feedback video of a free health check emailed to me. Keith rang me when the car was ready to collect and he went through the MOT results on the hand over

Service

I was very well looked after even for a simple MOT service

Service

Other than the fact that the service handler arranged to have my vehicle dropped off for me the following morning (unable to collect due to the time for when the car was finally serviced) I would have rated the experience as completely dissatisfied

Service

The service manager was very friendly, helpful and carried out his role in a very professional manner.

Service

Appointment arrange and all proceeded as planned from drop-off to pick up

Service

very professional service and staff makes you feel like the brand BMW is one of professional and luxury which it is .

Service

The interior wasn’t very clean after I picked up the car! Wasn’t vacuumed very well nor was the dash as there was dust all over the hard plastics. The leather seats weren’t very clean either. The back door shuts were very dirty as well.

Service

Job was done to great quality and even cleaned the vehicle

Service

Everything was simple and efficient

Service

Again excellent. Kept informed of work being carried out. Follow up phone call also received

Service

the sales team was good, but the services team were not good

Service

The only slight problem was The car park was full when I arrived.

Service

Staff where very pleasant, and knowledgable

Service

t proved difficult to contact the service advisor to check progress with the work. .

Service

Everything that was asked and agreed was done

Service

Brilliant. Car now running perfectly.

Service

Brian the service advisor did his best to reassure me and was extremely helpful.

Service

Would of been 5 but had to wait 45 for car to be washed

Service

car was in for an end of warranty inspection and first MOT, i was not informed before MOT that front tyres were wearing low, had I been informed I would have requested new tyres to be fitted before the MOT, I now have an advise on my MOT history!!

Service

Currently have a problem which BMW are attempting to solve and they looked at it at short notice. First attempt failed but I am in the process of rebooking.

Service

Dealt with quickly and efficiently.

Service

a.) Car was booked in for a 90 minute fast lane oil/ filter change. I noticed the car was back on the forecourt at 120 minutes. It then took a further 20 minutes before I was able to tell "Jamie" that the car was available. 140 minutes in all !!!

Service

Did what they said they would within the timescales quoted

Service

I was quite happy with the service

Service

From visiting the showroom to collecting tge new car 5 star treatment every step

Service

All in all a good experience

Service

Since my car had been fixed it’s come back making a rattling sound in third, fourth and six gear. It will need to go back in again as it never made this sound before the injector was fixed. I have had non stop problems with this car I am not happy

Service

Nice friendly Service Center we were ale to wait while service is carried out

Service

As above. The car did not need a service just a programme update but still car was washed which appreciated

Service

Overall score would sit at two stars based on the complete service over the past two years on the current car, but would be one star from the initial sales to aftersales within the first 12 months.

Service

Efficient service

Service

Went in for a fault but also fitted in a service which saved me another visit.

Service

Advised to replace two tyres on the day even though they were not actually required just yet.

Service

Staff were very helpful.

Sales

at the bmw centre in Liverpool, the sales team were so helpful they explained everything about the car, went out on test drive which was very good, we had a coffee in centre sales team explained everything with a video, showed me all the colours, yes

Sales

The sales advisor was great. His communication/sales skill are excellent. He deserves an award

Sales

really quick service

Sales

Very disappointed with sales rep Riz. Not very professional nor attentive to customer unlike other sales reps at Williams Liverpool. Manager was very helpful. Aftercare is just as important as selling cars!

Sales

Generally, very good. One reservation is that the car does not contain some of the features that I would expect on a car of this quality, and it is disappointing that some of these were not drawn to our attention... (cont in box 4)

Sales

smooth , excellent service and kept fully informed of delivery date

Sales

The whole process was quick, easy and uncomplicated.

Sales

Excellent service

Sales

Lydia was great!

Sales

By far the best customer experience in collecting new car.

Sales

Aaron kept me informed every step of the way, good communication

Sales

Completely satisfied in every aspect, both personal service and within the car itself.

Sales

John Ferguson was brilliant and his customer service was five star. Anall round fantastic experience

Sales

As above

Sales

Friendly and informative staff. Pleasant surroundings and attentive front door assistants.

Sales

Very fun

Sales

professional sales team who were not pushy. They listened to what i wanted and did their best to work with me to get the right deal for both parties.

Sales

Since 2013 I have had your ultimate drive machine I used it for 5years now I got the 2series I am very pleased.

Sales

good service

Sales

Every step was clear, well managed and the team was efficient in returning calls and answering queries. Gregg Leatherbarrow was excellent, very friendly and not a-typical sales merchant (unlike my experience at two other well known manufacturers...)

Sales

Outstanding service from first enquiry to delivery. Nothing was too much trouble - everything was explained in detail. We were made to feel 'valued' from the very beginning. I can't see us going to a different dealer in future for our cars.

Sales

Staff were very couteous and helpful

Sales

Great service and friendly staff on reception

Sales

Excellent service from John

Sales

The staff were helpful and very communicative. The transaction was very easy to move from one car to the other. The show room had a great range to look at.

Sales

The service was great.I was kept well informed throughout the process until delivery

Sales

I felt like a valued customer, nothing was too much trouble. All staff were very polite .

Sales

Courteous staff, clean and appealing centre.

Sales

Very welcoming and professional

Sales

From first introduction to final visit John Ferguson answered absolutely every question and query with excellent customer satisfaction each time we visited the BMW centre.

Sales

Courteous staff and professional.

Sales

Kept informed

Sales

We were treated really well by the staff who explained our options, and different models to us in a way that was easy to understand and make a decision on which model to go for.

Sales

Perfect dealership. Very clean and today. Great staff and a pleasure to deal with

Sales

the whole thing was done very good

Sales

The sales staff were excellent - they worked hard to make sure my car was delivered quickly and delivered on their promises.

Sales

Always informed me at what stage the car was at through the delivery and was completely blown away with the delivery and how special it was made for me was absolutely impressed and was a great surprise how they handed the car over to me 10/10 ??

Sales

The Car speaks for itself it is stunning, and the salesperson went out of his way to facilitate a very quick transaction, he was great!

Sales

Sale person was very helpful and nothing was any trouble to him. He was always on the end of the phone if we had any questions.

Sales

Salesman Anthony Inman went above and beyond. Made us feel special,and was the main reason why we chose the BMW over the VW.

Sales

Collecting the car was a disaster. I felt like I was being rushed as it was 5.00pm on a Friday and they wanted to go home. Fault on the dash. Drove off and had to return three times. It had a nail through the tyre. All checks had missed it.