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Service wasn't great at the start. A lot of messing round actually booking my appointment over the phone. Walked in to the service centre and Stephen Hill was his name I think. Helped out a lot
From booking the car in to picking it up everything was excellentCustomer service and cleanliness of the car need a special mention
First rate service
The staff were friendly and couldn't be more helpful.
The service you receive at Williams is first class
Service from all at Williams is always excellent
Waiting time and not all faults rectified
Put car in for a service as part of my service plan. its done approx 14000 miles since my last oil change and you only changed the brake fluid. i'm now going to have to change the oil myself because bmws aren't capable.
Service reception excellent. The steering wheel was covered with a sticky white substance that was exceptionally difficult to remove.Also the nearside rear alloy has been scratched over 50% of the circumference and paint dust was still present.
Because the service was carried exactly to my requirements and expectations.
Efficient, pleasant, clean, accommodating. A nice Company to interact with.
Decent value and service
Everything was complete as said.
The politeness and professionalism of the staff was excellent an dthe job itself was carried out on time.
Upon arrival I had to wait over half an hour for a courtesy car which was booked for me to be found and cleaned as was left in a mess by previous customer even when I received a call to remind me that I had a planned Booking for this service ????
The lady who looked after us in the service centre was fantastic, she is an absolute credit to your company
You guys were focused on keeping me on the road and accurately informed on the state of my vehicle
my car came in for three jobs two where completed, the third job to replace the headlights due to moisture, was not carried out I was told that they just needed drying out. when I got home the headlights where full of condensation
staff courteous and professional
Everything was great easy and quick with no issues what so ever.
After Bmw having the car for 3 weeks, ( 3rd time) the car hadn't been cleaned.I drive home, car was revving on its own. Emergency took it back the next morning. I'm still waiting for parts again, for another problem. I've had 5 courtesy cars
My car was recalled and felt very satisfied with the outcome when I received the car back as it had a software update which improved the car in more ways than I thought.
From the moment I went in I was helped by the ever polite Stephen who was meticulous as always. What he told me would happen did and the car was ready at the time agreed.
extremely helpful and prompt
Very good service
Appointment was straightforward within a reasonable time scale. Reception to usual high standard and work necessary identified and carried out expertly with completion carried out in the time agreed. Cleaning and valetting thereafter appreciated.
Standing in queue to wait for service personnel to be free is not in keeping with the overall impression of BMW. Not a patch on systems operated by Mercedes, Jaguar and Audi.
The staff kept me informed at all times,and i was looked after very well in the waiting area.
Eric Pursglove and all other staff were courteous and helpful. I live in Chester but decided to go to Williams in Liverpool because I have never had a good experience at Halliwell Jones who have the monopoly in that area. It proved most beneficial.
Fantastic customer service from Gregg, he made sure my car arrived quickly and kept me posted throughout the whole process.
When they cleaned the car they didn't hoover the back of the GT which was surprising as last time they did.
Quick and easy log in, I requested t0 the car be ready by 1430hrs, it was readying on time.
Usually 5 stars for everything but unfortunately this one was not so perfect. I wasn't informed of the cost of the diagnosis charge at booking. No update calls, I had to ring. Due to so close to warranty gentleman has arranged discount for part
the problem that i went in with was not resolved on my first visit ,i had to make a second appointment .
Efficient, friendly staff. Comfortable waiting area.
Well looked after, professional customer assistants that make you feel important.
the problem I went in with was not resolved - due to the staff member not asking the correct questions re the colour of the warning light - he assumed yellow - whereas the warning light was red.
Service done in a speedy manner with the minimum of fuss
Upon arrival I was told I would have to garantee £130 of diagnostics even though the car has a approved used warrenty. When car was purchased all we got told was the car has a inclusive 12 month warrenty. No mention about covering this fee.
I dealt with Sam who was easy to talk to, new his job. Was willing to offer me an upgrade to an x3 or X4 courtesy car next time as I'm thinking of buying one next year. Overall a very excellent and very satisfied first experience of BMW service.
no problems, serviced on time, transport offered, kept fully informed.100% service
fitted in within my timescales , and completed effectively
The treatment and pleasant manner in which the service experience was carried out plus the resultant work was excellent.Very pleased.
My car has been in for repair 3 times only for it to be delivered back to me faulty
From start to finish Williams gave me the most professional service, very welcoming and supportive.
The service team were excellent and even arranged a taxi for me.
Satisfied with this visit, but this was the second visit as all the parts had not been ordered for the first time I booked the vehicle in despite sending pictures of the parts required.
Asked for fault to be checked under warranty. Told sensor had to fail 4x it only failed x2. The moment I drove the car off the fault happened and then again and again. Rebooked it for the sensor to be replaced a week later, part not in! X3 visit.
the total experience from entering the service building, and being dealt with polite staff.
The work took a little longer that I was led to believe, but it wasn't too much of an issue.
Would have been more customer efficient had a hire car or dealership car beeen available on site particularly as this was a recall problem. The hire car cost me £20.
I have been putting my car in for service at Williams BMW Liverpool, for some years now and I am always treated with courtesy and have never had an issue.I am greeted by friendly staff. The process is always a positive experience. No issues.
Because you have Joelle Rogansky working at Williams in Liverpool. Nothing is too much trouble her, she is the personification of a professional. As soon as you arrive and let her know what you need, she 'owns' your issue or problem, takes complete
My new 320isport has a fault with the clock which loses several minutes an hour? This requires technical checks and monitoring for some days afterwards. It will be checked tomorrow 15 02 17 . The work was undertaken with normall BMW efficiency.
Took more than 90 minutes to do the serviceAlso never have courtesy cars to book looking at 2-3 weeks to get one does not fit into our daily busy lives when we have to work around the garage, they should have more c/cars available to book.
The warranty on my Wife's car has recently expired and she's suddenly developed issues with her rear light cluster and alloys. I spoke to Stephen Hill and as always he was very helpful and asked that we leave the issues to him to take up with BMW.
Service wasn't completed. Had told up front that needed wipers changing but didn't have in stock. Poor. Means I have to waste time coming back again when you'd been informed that was what I needed.
Fast response from web enquiry, easy to book appointment, timescale for completing service set out (but done faster), I was able to work comfortably in the building whilst I waited.
No delays, car cleaned, brake pads found not to need changing, damaged tire spotted and changed
Staff made me welcome while I waited.
Great service as usual. Guy that picked up / dropped off car was friendly and explained what works had been completed. All required works were undertaken and car was cleaned when returned.
Professional , attitude nod performance
Efficient, friendly and helpful service from Eric Pursglove). Also attentive - offered (by the Receptionist) a cup of coffee which was brought to me when I accepted the offer.
Great service from your staff, fitted in my service when it was convenient to myself and rang me when my car was ready to be picked up. excellent customer service
The member of stafff I was dealing with was fantastic car was ready on time
I had previously received mediocre service from Williams Liverpool. The purchase of a 3 month old car in 2014 had been full of issues. When the connected drive services stopped working Steve McCormick went out of his way to resolve the matter. Thanks
The work was completed but there was slight damage to the bodywork on collection. This has been rectified at no charge and the service has been brilliant during this process.
Fantastic friendly and efficient service I have ever received, the agent who I dealt with was so kind but at the same time professional. I have had numerous cars and this was by far the best place I have been to. Plenty of refreshments to. FAB
Easy to book, convenient & ready on time
Helpful front of house staff
I have always used williams service team,they always go out of there way to help and advise.i feel I can trust the work being done is to the highest standard.
I booked the car in for work and the car ended up not being completed due to no parts being ordered. The vehicle then had to go back before being sorted. Also I asked for a quote for a repair and it's still not been passed to me.
The service was fantastic but the issue is still there.
Third time my car had been in for what appeared to be a simple fix of a problem you were aware of from previous models. Each time asked to pay £15 for insurance to cover the courtesy car. So would have been £45 to fix an existing problem
on time, all commitments met to my satisfaction
It would have been five stars but I had to stand in a que for 5 mins before I was offered a seat.
Liked how they could fit me in on a Saturday.
Everything ran smoothly from the MOT reminder call through to collecting my car. The team were pro-active without making me feel any hassle.
We had booked both cars in for a service, though only one was due. It would have been good to have had this pointed out when booking both cars in for service.
Friendly welcome. Space and power to work. Regular updates on progress. Completed on time
Service reception ( Steve Hill ) was efficient, friendly and generally took an interest.
Speedy, kept informed and very professional
Mike Jones who sold the car didn't take advantage of my age (19) and helped me through the process and throughly explained the PCP offer and provided a good deal.
Swift service. Car washed and cleaned on return. Courtesy car provided.
Excellent servuce from the service centre staff couldnt do anymore to be helpful and speed the process.
Mot & service completed on time. No waiting . Good communication of timescales etc
Even though i had not booked in, joelle was extremely accomodating, an the technician kept her upto date so i knew exactly were my car was up to.
Friendly and helpful staff.
Was informed car would be ready by 4pm but i had to wait around 50 minutes when i arrived to collet
Really helpful staff. Nice environment. Great refreshments. Problem with car resolved quickly
Great customer service and a very quick service all round.
I was given really good service ,made to feel welcome and I was offered a coffee and cake , also my car came back to me gleaming very good service
As since my last service vist, I found to arriving at the service desk, bringing my car in to repair a radio defect under warranty, within the car, The same high standard, that the problem on the radio will be resolved as quick as possible,
Every carried out as stated
Everything was carried out as planned somethings are missed though, for example, dust caps not put back on tyre valves
Everything done with the quality expected.
Issue dealt with quickly and efficiently
Efficient as always
In my experience they always underestimate how long it will take for the car to be ready. I was waiting for 45 mins over last time. They hardly ever have courtesy cars available either.
Very limited appointment diary, which was blamed on Christmas and New Year and because the centre was 'busy'
Very professional and courteous.Very impressed at the attention paid to detail also. At BMW the staff are always prepared to listen carefully.
friendly and helpful staff
very quick service turn-around - car cleaned - people friendly - top marks
Good overall service - car was booked in for a fault but had to wait 2 weeks to be scene but luckily when it got brought in by recovery it was fixed within a few days. Car had been cleaned upon pick up which made me happy.
Everything was fine
Service performed on time and courteously. Loan car made available at very short notice
We were welcomed by the staff who were excellent. Lower mark because I had to wait 5hrs for a tyre to be delivered, before being fitted.
everything completed on time
They made it convenient for me and completed the work on time and to my expectation.
Nothing to do with the staff, I have no complaints other than the fault has not been fixed.
When I came to collect my car I had to wait over half an hour for service desk to deal with me.
The problem i had with my car was dealt with in a professional and speedy way.
Parts not in stock no hire car or car through hire company available
I would like to personally thank Stephen Hill for his exceptional customer service during my last visit. He always goes the extra mile to ensure my BMW is maintained to the highest standard.
Unable to resolve problem of DAB radio cutting out when heated rear screen switched on in my 2016 X1, despite my living on the Wirral only nine miles from a major DAB transmitter in Liverpool.
I enjoyed the experience off purchasing my new car,i was treated very well by the salesman john ferguson . I was looked after and advised about the the different models , I was offered tea coffee and cake as well fantastic service all around
Dave Farrell was very informative and kept me updated through out the whole process.
As soon as you enter the show room you are greeted in a special way and treated like royalty throughout in such lovely surroundings. Everyone at BMW made sure you were cared for and looked after giving excellent advice in a non-pressured manner.
The whole process of buying the car was seamless. Nothing was too much trouble for Martin Farrell. The children were also made to feel welcome in the showroom and given lots of juice and attention. I loved the grand unveil when I picked my car up.
Some issues with the new car although sorted very quickly, gap insurance selling very unclear and was £600 more expensive
Great all round service
Great service from start to finish!
Fantastic customer service from my salesperson Lydia Connell,a credit to the company ,friendly,professional,knowledgeable and kept me updated at all times from ordering to collection
Marcus Crocker was very helpful, patient and professional.
Treated like a VIP, nothing was too much trouble and Lydia stayed late on numerous occasions to fit in with our timescales
There were some small issues during the purchase process, but the communication from BMW Williams was good and matters were ultimately resolved to my satisfaction
I was provided with updates each step of the process. All staff were polite, courteous and friendly. Especially the Salesperson, John Ferguson, who went above and beyond, and accommodated me when it was not always convenient for him.
Would have been full but was told would receive car on 1st but was 21st
would recommend going to lydia she was really helpful was amazing.
The Salesman Dave was very confident and answered all our questions and doubts so as we new exactly what we were doing
Professional staff. Credit to your company
Overall the service was very good
Cannot fault anything. Excellent service
Excellent service. Friendly salesman.
Conor was helpful, efficient and communicative throughout the process
From start to finish a very professional, friendly experience
Prompt efficient attention and service
Quick, efficient and great customer service
This is 3rd bmw on the trot and the service I had from your service staff member big Dave how gave me service second to none and still keeps in touch it's great to feel that there's still someone dedicated to the job
Fast efficient service very prompt and profecinal.
It was my pleasure to have business with Williams BMW, very good customer service and the dealer who I delt with was very helpful and a very nice guy to have business with (john)
Great customer service was made to feel really special the sales person ash was really engaging
A calm understanding of needs as well as patience shown whilst deliberations of make, model etc occurred! Consider antly have an 11yr in tow. Anyone or company welcoming and demonstrating friendliness and kindness to my child always gets my business.
friendly service, smooth process and paperwork, nice touch unveiling the car when I picked it up.
Completely satisfied with the service john Ferguson makes it really easy from start to finish
Service was excellent and very helpful in breakdown of my deal
Happy with the car,Happy with the salesman he was doing his job,thought you could be a bit more flexible mileage allowance/monthly payments both a bit too loaded in the garages favour especially for a returning customer.
It was a pleasure doing business with Williams BMW and the salesman Marcus was first class
When I first came to inquire about the car there was a family day on so the dealer I spoke to was a iSpecialist however he took the time to help me, he then passed me over to another dealer who was quick to get deal with my car.
Totally amazing experience, this is my 3rd BMW from Williams Liverpool and this was the best experience yet, although the the two were good too.
John was really helpful and knowledgable
From start to finish from the moment we where greeted. It was an excellent service throughout the customer care was brilliant. I felt at ease and really comfortable with all questions and information I could ask nothing was too silly
I was made to feel comfortable and all questions where answered with respect
Got a great car and a very good deal.
Great experience with Conor, couldn't have been happier.
From the moment of entering the stylish showroom, we were treated as valued customers. Everything was explained to us and we were not pressured or pushed into making a decision. Williams Liverpool and David was a great experience to deal with.