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ABOUT US Williams Liverpool.

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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BMW xDrive

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Williams Liverpool BMW 7 Series Launch

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Williams Liverpool BMW ‘Serves’ Liverpool Hope University International Tennis Tournament

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Williams Support Red Nose Day.

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Meet the New 2 Series Convertible.

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Williams Liverpool BMW Win Motability Award.

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Williams Sponsor Liverpool One Ice Festival

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Williams' MacMillan Bake Off

Williams' Macmillan Charity Bake Off.

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David Mellor Celebrates 50 years at Williams.

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BMW APPROVED USED CARS.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent smooth service and lovely staff

Service

Got to the Root of the Problem quickly-and resolved it

Service

Got a maps upgrade in April, but there was a problem. The solution required a new part costing over £1000. So a £200 maps upgrade cost me £1,200 - so I'm not happy. However, the service experience at Williams Liverpool was good as always.

Service

Very helpful staff and easy booking in process. I really appreciated a time slot appointment which works very well.

Service

The works carried out where fine but on the day of collection we had agreed to collect the car between 10.30 & 11.00. We arrived at 10.30 and had to wait well over 45 minutes to collect the vehicle. We were advised that everyone was in a meeting.

Service

Kept waiting to pay and collect my vehicle in the evening, even though I was contacted just after lunch to say it was completed. I was then informed that the key to my locking wheel nuts was damaged and I have have to pay for a replacement.

Service

welcoming friendly surroundings proffesional service

Service

very pleasant and engaging staff, fast turnaround and, of course good value for money

Service

Service was done expertly and Williams catered for my request to leave the car overnight as i couldn't pick it up on the same day.

Service

Part that was identified and ordered came in but only to be found it was the incorrect item delivered and this caused a days delay.

Service

Having booked in for a speedy, while I wait service over a lunch time & in between meetings, I was not greeted at the door, I was not expected even though I had telephoned to rearrange my appointment a week earlier & I had to make my own hot drink.

Service

This was our first experience at Williams Liverpool.After arriving on time to drop off the car , weeerekept waiting for 40 minutes . We had travelled more than 100 miles , and this was the last thing we needed.

Service

Service was excellent however the Enterprise courtesy car experience was poor. They were late, slow and did not make me feel valued. The courtesy was an Aygo when they had promised a Corsa class car

Service

Efficient & effective

Service

7days after the service I found out wind screen washer has not been filledAlso when I checked oil 1 wk after the service found that oil level was low and oil looked dirty

Service

The car was in for it's first service and I was concerned that there was a booming noise which occurred when the car had been driven for about half an hour or so, and sounded similar to a blowing exhaust. Then after a short while the noise stopped.

Service

Quick and efficient made very well come .

Service

Whilst the initial front facing customer service was good, as we drive off in our car we heard a horrible crunching sound from underneath the car. We pulled over to look underneath and a clamp had been left attached to the car holding a flap open.

Service

Very helpful on the initial enquiry & work carried out quickly & efficiently while I waited. Waiting facilities comfortable

Service

Everything was operated quite smoothly within the williams side of things. However, when it came to the hire car side, things where a bit different, once I contacted Williams about this the matter was resolved a lot quicker that's to the staff.

Service

My wife collected car, she had to wait to be seen even though there was no other customers With a BMW rep. The mini operative finished with his customer then helped her. No security to check she was my wife, she gave a name and was given the keys.

Service

Car was delivered back on time and job done. It did have to come back a second time for a part to be ordered which was a minor irritation since the garage knew what it was booked in for.

Service

I booked my car in for investigation of a grinding noise from the front . They had it for 2days & spent over £1000 replacing a suspension pump when I got the car back it made same noise. Booked it in again they had it for 4 days & said it was normal!

Service

Great service from staff. Everything is taken care of efficiently

Service

Outstanding service generally particularly from the valeting team who helped immensely with a problem on the beige soft-top. Everything handled well - only negative is a rattle now when idling and cold - can live with it to be fixed next time.

Service

The nice reception, how quickly I was dealt with.

Service

GOOD AS ALWAYS

Service

Excellent customer services

Service

Excellent service from Joelle. So professional, efficient & helpful

Service

Damaged run flat losing pressure. Turned up in the morning - no tyres in stock. Ordered compatible tyre and fitted 16:30 same day. Courteous and well pitched customer service from the reception and service staff.

Service

Quick and good service

Service

My car was booked in for a service and an MOT at 1030. The service indicator on the dash has not been reset and shows up as a reminder every time I start the car. The MOT was not competed and I was informed at 1645 that the car needed a new tyre.

Service

I arranged the booking online for the service and MOT. The time stated it would be 2 hours 50 mins for the for the work to be completed.I arrived at the garage 10am with my 10 month to be told it would not be ready till 5pm. I was stuck in liverpool

Service

Excellent customer service and support throughout..did all that was promised and car returned valeted too

Service

Courtesy car provided whilst my car was being repaired. My car was returned in a clean well valeted condition.

Service

I have never had any issues with Williams Liverpool.My last services I have been served by Eric, what a gentleman

Service

The friendliness and professionalism of the staff and the problem was attended to and resolved in a timely and efficient manner.

Service

Fantastic customer service. Sales just went out of their way - I felt everyone respected that I was spending a significant sum and went out of their way to make the experience special.

Service

There was some confusion over what date my appointment was so when I arrived at BMW there was no courtesy car available for me. No big deal though as my car was fixed whilst I waited and enjoyed the lovely free coffee machine :-)

Service

The service is the best I have ever received fantastic staff with excellent customer service

Service

Because despite numerous visits to the service department it has taken 9 months to sort out so rating justified in our opinion

Service

Excellent customer service as usual.

Service

It was a fuss free, professional service

Service

Warm welcome when I arrived and my car was serviced quickly.

Service

Great experience, helpful team and excellent facilities as I needed to work whilst waiting.

Service

Hi initially had to visit to have my passenger window fixed however this resulted in a further issue with the door. I had to return to get this fixed however a part was then needed. I now need to return a third time.

Service

I was very satisfied, but there was a very minor issue that required me to return to Williams. The matter was resolved very efficiently.

Service

Car soft ware reset not completed same day.Next day phoned at 1750 hrs where's my car."Mechanic had taken a half day and not completed the job card".Manager checked and informed me all functioning again.Next day at 11am where's my car.Returned 1158.

Service

I was only having tyres fitted

Service

The team, especially Paul Gerrard reacted quickly to an issue with my car and had the work completed with a few days.

Service

Helpful staff. All items explained.

Service

despite an initial mix up as I booked my car for a fast track service so I could wait for it and those details had been lost, the service was completed well and within an acceptable time scale

Service

Service completed whilst I waited.

Service

From my initial phone call everything went to plan and I knew at each point what would happen next

Service

Higher than expected costs

Service

Work was completed on time. Pleasant environment to relax in while waiting for car.

Service

Everything went as advised and the car came back clean and tidyI did have to wait 45 mins despite being told it was ready but it didn't detract from the rest of the service

Service

Pleasant staff.

Service

The staff are expecting you and once you give your name and car Reg. number know exactly why you have come and with courtesy begin the job. I had a while you wait appointment and was dealt with immediately.

Service

Brought the car in a week early (mix up with dates) my fault, but was sorted out that day

Service

Good customer service, work carried out on time

Service

I had no problems with the service

Service

What I would expect from a BMW agent, I wasn't disappointed.

Service

Completed on time

Service

excellent customer service

Service

pleasant staff, and good facilitys while you are waiting for service to be carried out.Also the car was cleaned inside and out.

Service

The problem was fixed and there was no charge.

Service

I was able to get a weekend appointment, they rang to say I could go in early if I wanted to, and also rang to let me know when it was complete.

Service

Fantastic service, as always

Service

Car ready on time and cleaned

Service

all went as planned, staff very helpful

Service

Very pleased. Completed on time, as advised. Service person with whom I dealt connected my phone up for me without any trouble.

Service

staff made me very welcome and kept me informed throughout

Service

Sorted the problem straight away.

Service

Great service

Service

Excellent service given by staff at Williams Liverpool always made welcome.

Service

good sales rep who listened to me.good after sales service as the car had a few problems.

Service

Everything done to my satisfaction.

Service

The service was appalling. I was treated as if I was a cash cow, told I needed new tyres when I did not .When I refused to pay for them and challenged their findings they quickly backtracked. I will NEVER use your services again .

Service

Very happy with the service provided by Williams Liverpool.

Service

Good communication and efficient service

Service

Very prompt service. Explained everything clearly.

Service

job well done

Service

Recall work undertaken (Airbag unit).Booked in and fitted whilst I waited. Car then given a BMW safety check,vacuumed ,washed and time taken to explain remedial work necessary. No "Pushiness" from staff in question. Very professional service.

Service

Because of the helpfulness of the staff. They are always excellent

Service

Totally failed to follow instructions, given twice, then refused to admit this, claiming i had said something totally different. Only after they had replayed the tape of the call made to book the appointment did they admit their mistake. I've said it

Service

Having purchased my first brand new BMW I am very experienced in buying new from numerous centres and brand Andy and John were both exceptional in both expirence and comfortable as the cars they were selling

Sales

Great advice and customer service from Andy Bowen.

Sales

Very help full sales man .

Sales

Got the car I wanted at the price I wanted. Process was trouble free and happy with the car.

Sales

Very friendly service it was like attending a upmarket hotel lobby but with cars in ! John made us feel very welcome in a environment me or my mother wasn't use to. Purchasing a brand new vehicle from the bmw centre was a enjoyable experience.

Sales

The sales rep was very helpful in every aspect keeping in touch and explaining everything in detail right up to and beyond the collection of car

Sales

David was fantastic, very friendly and attentive and actually listened to what we wanted. The only thing that let BMW down was both of the rooms being full when I picked my car up so it was just sat outside, not David's fault

Sales

Made you feel at home and relaxedEnough to make you want to come back again. Reception was great , presentation at it's best , and salesman John & Andy were the best I've ever dealt with. ( Brilliant. )

Sales

The sales person I delt with was Conor Moran all calls emails returned almost straight away nothing was too much trouble o felt I was the only customer Conar had to deal with. All staff at BMW Lpool were a pleasure

Sales

A pleasant experience dealing with professional staff in a relaxed environment

Sales

No troubles; a smooth and efficient buying experience.

Sales

It was a smooth and hassle free experience

Sales

John from motorbility was very helpful

Sales

It was overall a fairly quick process, conducted in a professional manner. Special thanks to Conor Moran for his assistance from initial conversation to the final delivery of the car.

Sales

Phil Bush was extremely helpful and polite when selling me a car and also really understanding about my work schedule too, he was a great help and pleasure to deal with.

Sales

Highly efficient process from start to finish. Solutions suggested when a production slot was very difficult to find for the vehicle l was originally planning to buy.New car was delivered when l was told it would be.

Sales

Great service by the sales staff at Williams. Expert advice and ease of dealing with John Ferguson . Very helpful people to deal with and no pressure sales technique meaning that the whole experience was pleasurable and stress free.

Sales

Firstly i would love to comment on how John Fergusson dealt with me.. I suffer with severe anxiety and agoraphobia. Aswell as walking disabilities.. He made me feel relaxed an comfortable in the surroundings.. He was very professional at what he does

Sales

I was taken care of tremendously. Your staff are a real credit to the company at the Liverpool Williams.

Sales

Marcus Crocker was very good and thorough with his service. He made the experience of buying a new BMW enjoyable.

Sales

Very helpful

Sales

John , who dealt with us was very professional , from start to finish , firstly making phone calls to tell us what was available ,making time to come in and test drive the car , going through the type of car that suited us the best

Sales

My experience from start to finish with BMW in Liverpool was fantastic ! After a bad experience at the Southport show room I was really impressed. Conor Moran who dealt with me was brilliant as was all the staff I came across there ! Will recomemd !

Sales

The dealership made a real occasion of the collection.

Sales

John the salesman was a pleasure to deal with who went out of his way to make the experience special

Sales

The way John Ferguson went about everything with the process of choosing, waiting and receiving the car was top draw. I could not of asked for it to be any better.

Sales

The sales service was excellent but the thing that lets BMW down is the poor quality of the printed user manual. It is incomplete, not covering communication, navigation and entertainment. Attempts to obtain a printed copy have not been successful.

Sales

Very friendly and competent sales man together with brilliant staff. Fantastic showroom.

Sales

Very good sales advice and customer orientated

Sales

The staff where polite very well informed and very helpful.

Sales

Helpful and courteous

Sales

We received a very professional service from Greg both when choosing our new BMW and taking ownership. Very impressed with information received and updates whilst waiting for the car to be delivered to Williams. Phone calls were returned promptly.

Sales

Very good customer service from Phil Bush who looked after us from the start to the delivery of our new car

Sales

Salesman Conor Moran very informative not pushy but patient courteous and supportive. Kept me informed of progress and all dealings were pleasant and relaxed

Sales

Overall, it was a good experience. However, the salesperson lacked to rudimentary product knowledge.

Sales

No pressure sale, was able to take things in at my own pace. Very, quick, car was available, so took less than 7 days from enquiry to sale.

Sales

Conor who sold us the car was extremely helpful and friendly and kept us updated throughout the whole process, best sales person we have ever had when purchasing a car.

Sales

I have bought 6 cars from new in the past this was the first time The sales person (Connor ) took the time to sit and actually talk to find out what was the right choice for me . And then help me through the whole process with no pressure .

Sales

Very happy with sevice I have received from williams liverpool.

Sales

John and Lydia were brilliant, never received such a great service anywhere, they are extremely helpful and polite, it was a pleasure

Sales

Every member of staff were so helpful and polite.

Sales

Absolutely brilliant really dealt with my needs very quicky i was very impressed

Sales

Staff were very friendly and attentive and the ambiance of the showroom was so relaxed

Sales

Modern clean, welcoming centre. No problems at all

Sales

From initial telephone call, through conversations and email exchanges right through to actual delivery the service from the sales executive (John Ferguson) was first class and made the process a delight. The flowers for my wife was a lovely touch

Sales

The car did not have a USB stick with it and I had to await a week for that. Also the car was telling me that the tyre pressures were not right so I had to visit Williams again the following day . It would appear that something went wrong

Sales

Very good and professional service from Coner.

Sales

Marcus looked after us every step, went the extra mile for me when arranging collection. Was much appreciated.

Sales

Gregg Leatherbarrow was attentive, professional and ethical throughout the entire process. He made the process smooth and easy and offered a level of customer service synonymous with a premium product!

Sales

John was very helpful and always there when contacted