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ABOUT WILLIAMS LIVERPOOL.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Williams Liverpool BMW hosts the UK's biggest ever Queen exhibition tour

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Impress with the new BMW Shadow Edition

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Williams BMW Liverpool International Tennis Tournament

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work com pleated on time, nd friendly staff.

Service

I was very well looked after even for a simple MOT service

Service

My car was booked in without fuss, the MOT was carried out efficiently, with a feedback video of a free health check emailed to me. Keith rang me when the car was ready to collect and he went through the MOT results on the hand over

Service

My dealings with Williams Liverpool are always of the highest quality and this time was no exception.

Service

Other than the fact that the service handler arranged to have my vehicle dropped off for me the following morning (unable to collect due to the time for when the car was finally serviced) I would have rated the experience as completely dissatisfied

Service

The service manager was very friendly, helpful and carried out his role in a very professional manner.

Service

Appointment arrange and all proceeded as planned from drop-off to pick up

Service

very professional service and staff makes you feel like the brand BMW is one of professional and luxury which it is .

Service

Job was done to great quality and even cleaned the vehicle

Service

Everything was simple and efficient

Service

The interior wasn’t very clean after I picked up the car! Wasn’t vacuumed very well nor was the dash as there was dust all over the hard plastics. The leather seats weren’t very clean either. The back door shuts were very dirty as well.

Service

The only slight problem was The car park was full when I arrived.

Service

the sales team was good, but the services team were not good

Service

Again excellent. Kept informed of work being carried out. Follow up phone call also received

Service

Staff where very pleasant, and knowledgable

Service

Would of been 5 but had to wait 45 for car to be washed

Service

Brilliant. Car now running perfectly.

Service

Everything that was asked and agreed was done

Service

t proved difficult to contact the service advisor to check progress with the work. .

Service

car was in for an end of warranty inspection and first MOT, i was not informed before MOT that front tyres were wearing low, had I been informed I would have requested new tyres to be fitted before the MOT, I now have an advise on my MOT history!!

Service

Brian the service advisor did his best to reassure me and was extremely helpful.

Service

Currently have a problem which BMW are attempting to solve and they looked at it at short notice. First attempt failed but I am in the process of rebooking.

Service

Did what they said they would within the timescales quoted

Service

Dealt with quickly and efficiently.

Service

a.) Car was booked in for a 90 minute fast lane oil/ filter change. I noticed the car was back on the forecourt at 120 minutes. It then took a further 20 minutes before I was able to tell "Jamie" that the car was available. 140 minutes in all !!!

Service

I was quite happy with the service

Service

All in all a good experience

Service

From visiting the showroom to collecting tge new car 5 star treatment every step

Service

Since my car had been fixed it’s come back making a rattling sound in third, fourth and six gear. It will need to go back in again as it never made this sound before the injector was fixed. I have had non stop problems with this car I am not happy

Service

Nice friendly Service Center we were ale to wait while service is carried out

Service

As above. The car did not need a service just a programme update but still car was washed which appreciated

Service

Overall score would sit at two stars based on the complete service over the past two years on the current car, but would be one star from the initial sales to aftersales within the first 12 months.

Service

Efficient service

Service

Went in for a fault but also fitted in a service which saved me another visit.

Service

Advised to replace two tyres on the day even though they were not actually required just yet.

Service

. I was informed that the car had been valeted , it had not been washed or vacuumed at all!

Service

Service was completed as requested however somebody decided to wash the car prior to my collection. This would normally not be a problem however in this case whoever washed the car obviously used dirty water and an old dish cloth, it was a mess.

Service

See above. I do not want to underscore the Service Centre on one unsatisfactory visit.

Service

-Long delays despite communicating twice before the actual appointment -Offered a manual car when only have an automatic license: had communicated this on two separate telephone calls prior to the appointment - courtesy car had no fuel

Service

Please refer to my previous answer

Service

Answer as question ( 1 )

Service

Check-in, waiting time and updates all satisfactory. The video inspection report is very innovative.

Service

Totally accommodating and on point.

Service

Work carried out expeditiously in time stated.

Service

Again, customer service was excellent, everything explained, no hidden cost.

Service

See above. Service carried out on time as planned, without issue

Service

From the moment you walk in the staff genuinely look after you They take care of you and take ownership.

Service

My service was done during the very cold we weather we experienced the other week. Unfortunately the water supply was frozen and they were unable to clean my car, it was cleaned inside and Eric said it could return it for cleaning. Great service.

Service

always helpful technically .

Service

They even valeted my car

Service

Proactive service

Service

It was so well organised and just easy from start to finish

Service

See above. It was a positive experience.

Service

The efficiency of the service I'm very satisfied until I come to inspect my car the next day, after being cleaned by one of your operators, I had rubber scuff marks across the bonnet from a hose pipe of some sort - and had to T cut them off.

Service

reliable and prompt

Service

Only downside was lack of notice about filming. I’d been called many times to confirm that i was coming, but not once was I warned about the nonsense and hassle that I would face getting in. That was poor.

Service

Skilled and capable team

Service

Work completed in timely manor pleasant staff on site to deal with

Service

I was informed I had a puncture and did I want you to replace it. On inspection by a tyre specialist the tyre was not compromised by a tiny tack that had not infact punctured the tyre

Service

Very courteous and infirmative

Service

quality work completed in a tight schedule - some initial difficulty in fault finding but excellent thereafter

Service

Excellent service

Service

Great service and kept up to date as the service was being carried out.

Service

Service department did a warranty check very efficiently and also the mot . Very pleased with the result.

Service

Brakes were left in a unsafe condition with the brake fluid change only being half done. Images were sent to Barry Mosey

Service

Everything was spot on

Service

Easy and quick service

Service

All the staff are focussed on delivering a high level of service.One slight niggle - I’m not sure about the rigid use of a personal service advisor ( if that is the correct term). Sticking to this rigidly can be frustrating when collecting your car

Service

Excellent customer service from all Williams staff.

Service

Williams always keep me fully informed from the moment the vehicle is booked in up until I collect again.

Service

Front desk could be more knowledgeable

Service

I was kept up to date with the repair, I was made to feel welcome at the centre & the staff (especially the lady who greets you) we’re all very nice & friendly.

Service

All my issues were sorted to my satisfaction

Service

the staff had the time to come out to the car and show you working of same

Service

Very satisfied with the service provision and points of contact

Service

Helpful. Professional and always courteous.

Service

Everything was great

Service

Did everything that I expected

Service

They recommended as URGENT my brake discs required replacement at a cost of £500. This was apparently due to corrosion. In reality this was a minor trace of rust due to car being outside. NOT IMPRESSED. They backed down very quickly.

Service

Service done with no issues

Service

Returning to collect my car, my advisor was on his lunch break. Another gentleman kindly took payment. Despite my advisor telling me about the health check which would be carried out, this was not mentioned. No idea if there are and advisory points!

Service

My requirements were met. I was kept informed of progress with the service of my vehicle and advice was provided.

Service

Relaxing atmosphere

Service

Polite, courteous, eager to please, pleasant environment.

Service

Everything I asked to be done was done and more

Service

So much better than my previous experience at Halliwell Jones

Service

It has greatly improved compared to previous year.

Service

Pleasant surroundings to wait for a repair, attentive staff, efficient turnaround time

Service

See above

Service

Great job and always on time

Service

Sorted out problem on same day

Service

Fault was attended to very quickly

Service

Very good, quick and efficient.

Service

Excellent customer reception areaMy car requirements were sorted by Eric Pursglove, who explained in detailThe work which was being carried out. He also indicated what was required for the next service.

Service

Did everything I could have wished for to get me sorted.

Service

Great response to an scute problem

Service

Friendly and efficient staff worked quickly to resolve my issue

Service

Would be completely .... but seem to wait a longer time than anticipated in reception waiting to pick up car.

Service

All work carried out as specified

Service

Fantastic service, in quick time

Service

Straight forward process. Staff were very friendly upon arrival. Facilities enabled you to work utilising the wifi if required. Offered to take me to work if I wished which was also a nice touch.

Service

They go the extra mile, providing regular updates on progress and we’re extremely helpful from start to finish.

Service

Paul Gerard dealt with me very professionaly

Service

All jobs completed as expected. Car was ready and clean on collection

Service

All undertaken and completed as promised.

Service

Excellent - would recommend to anyone!

Service

I had three services I had no troubles to complain.

Service

The car failed it's first MOT due to a brake caliper clip being missing. This cannot just fall out as they're very difficult to both fit & remove. So I have been driving my family around the country through winter with the risk of losing my brakes.

Service

The service and MOT were completed on time and the cost was as estimated before the work was undertaken.

Service

The customer service was truly exceptional

Service

as above you did exactly what you said you would

Service

Prompt, efficient and friendly service from Eric Pursglove.

Service

Ditto

Service

Took 3 visits to correct the problem.

Service

BMW have always provided me with quality service.

Service

As above

Service

Pleasant and courteous

Service

Paul kept me informed every step of the way from parts to prices the first phone to the reception was warmly received and presented with choices.

Service

Rather slow. I visited for an MOT and they said they would change the brake fluid as well but I never got any written confirmation they had done anything to the brake fluid.

Service

Slow check in, and repetitive requests for information are annoying

Service

Last free service

Service

They’re not doung their job properly as i for my assumption they’re just apprentice doing the job.

Service

Very helpful and honest from the moment I stepped into the showroom. Made to feel welcome and treated with respect. Also honesty which I appreciated.

Service

On arrival for my service, I was informed my appointment was not for another week which was not true. I arrived at the time and date stated via my phone call appointment. I was unhappy and had to leave. I was recalled later that day and informed it

Service

Once again clare and jack were very nice and helpfull.

Service

great service very friendly and the coffee and home made cake is a bonus.the guy who dealt with me in the service department went out of his way to sort everything out I as always was very impressed.

Service

I was booked in for 8.30, I was told it would take 4/5 hours. I returned at 2.00pm and was told the work was not yet completed. I had to leave it overnight. It seems that although booked in early it was started late with no reason given (female?)

Service

Professional, helpful and courteous service provided

Service

Yet again something that was meant to be done was not done, despite checking before it went in a part was not fitted. the agent was going to look into it for me and come back to me after speaking to the service manager but nobody has rang me.

Service

No courtesy car available

Service

The car was serviced with the time promised and return washed and cleaned inside.

Service

The only problem was that they serviced the car but didn't put the correct time on the clock back.

Service

I was a little late for my Fast Lane service appointment but was left hanging around service reception for 10 minutes before any member of staff appeared. When a member of staff did appear she completely ignored me. Eventually a male member of...

Service

As above

Service

I would have given five stars but for the fact that when I took the car in they couldn't find the booking on their records. They lent me a courtesy car and fitted me in!

Service

Eric Pursglove was very good at communicating. The video link was useful too.

Service

Did a good professional job on the car on time. Downsides are difficult to get through by phone to book in and had to wait 15 minutes on collection as advisor was having lunch. In the end I asked to see someone else but should have been offered that?

Service

Wasn’t very impressed having to wait over 10 weeks for headrest replacement but once again staff were very friendly and helpful

Service

I booked my car in at 8:00am for a brake fluid replacement, returned to pick the cat up at 16:30, the job was not completed. I had to return the following day for the job to be completed. First time in over 10 years of being a customer.

Service

I was told the car had been washed and vacuumed but it hadn't. The inside of the car wasn't that dirty but the debris on the mats was there on my return. The car never saw a sponge so i'm guessing it was just blasted with a pressure washer.

Service

good service

Sales

Every step was clear, well managed and the team was efficient in returning calls and answering queries. Gregg Leatherbarrow was excellent, very friendly and not a-typical sales merchant (unlike my experience at two other well known manufacturers...)

Sales

Outstanding service from first enquiry to delivery. Nothing was too much trouble - everything was explained in detail. We were made to feel 'valued' from the very beginning. I can't see us going to a different dealer in future for our cars.

Sales

The staff were helpful and very communicative. The transaction was very easy to move from one car to the other. The show room had a great range to look at.

Sales

The service was great.I was kept well informed throughout the process until delivery

Sales

I felt like a valued customer, nothing was too much trouble. All staff were very polite .

Sales

Courteous staff, clean and appealing centre.

Sales

From first introduction to final visit John Ferguson answered absolutely every question and query with excellent customer satisfaction each time we visited the BMW centre.

Sales

Very welcoming and professional

Sales

Courteous staff and professional.

Sales

We were treated really well by the staff who explained our options, and different models to us in a way that was easy to understand and make a decision on which model to go for.

Sales

Kept informed

Sales

Perfect dealership. Very clean and today. Great staff and a pleasure to deal with

Sales

the whole thing was done very good

Sales

The sales staff were excellent - they worked hard to make sure my car was delivered quickly and delivered on their promises.

Sales

Always informed me at what stage the car was at through the delivery and was completely blown away with the delivery and how special it was made for me was absolutely impressed and was a great surprise how they handed the car over to me 10/10 ??

Sales

The Car speaks for itself it is stunning, and the salesperson went out of his way to facilitate a very quick transaction, he was great!

Sales

Salesman Anthony Inman went above and beyond. Made us feel special,and was the main reason why we chose the BMW over the VW.

Sales

Sale person was very helpful and nothing was any trouble to him. He was always on the end of the phone if we had any questions.

Sales

Collecting the car was a disaster. I felt like I was being rushed as it was 5.00pm on a Friday and they wanted to go home. Fault on the dash. Drove off and had to return three times. It had a nail through the tyre. All checks had missed it.

Sales

The whole experience surpassed any other dealer I have dealt with in the past. Excellent, attentive and professional are just some adjectives I’d use to describe my BMW experience.

Sales

Great one on one personal experience with bmw staff from enquiring, ordering and collection.

Sales

Brilliant customer service, super helpful and supportive!

Sales

The staff at the Liverpool branch are very helpful especially john !!

Sales

Very professional dealership with excellent staff and was dealt with by Gregg Leatherbarrow outstandingly well.

Sales

Excellent all round , everything was extremely courteous.

Sales

Best experience I’ve had through the ordering to receipt of vehicle

Sales

Defo the right choice bmw for me

Sales

100% statisfied honestly couldn’t be happier

Sales

When first contacting BMW Wiiliams Liverpool we spoke with the most amazing gentleman by the name of John Ferguson. He was very personable, informative, and more than helpful with our needs. It was truly an amazing experience thanks to Mr Ferguson.

Sales

thay are very good got my car on time thay said

Sales

We were really well looked after had a few problems but tony on the motorbilty side sorted ut all out

Sales

Everything was explained correctly and was always kept up to date.

Sales

Nice showroom.

Sales

I have never owned a BMW before this but i doubt now that I would drive any other car. The car is beautiful and so lovely to drive.

Sales

No problems and they make the experience of buying a new enjoyable and hassle free.

Sales

Everything was dealt with in the best possible way for me to get my car at the time I needed it, and the staff made all that possible.

Sales

I would just like to say Leigh my sales person at BMW Williams Liverpool was brilliant and took care of everything for me in buying my new car. Very professional and excellent customer service.

Sales

I have the car I have always wanted and am very happy

Sales

My salesman Dave Farrell was brilliant very helpful keeping me updated

Sales

Everyone is polite and helpful.