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Wait to book in and collect car was not ideal.
The service staff were great and the service video I received was very informative. The main thing that impacted my experience was that 2 days after the service I got a 'coolant fluid low' warning, which I'd have expected should have been checked.
Good service reception from Sam Cooklynn
as explained above
The service was completed on time and to a high standard, including a vehicle health check which I found interesting and helpful. Also the car was returned clean outside and in.
See comments above.
There was too much of a wait, both on dropping the car off and picking it up. Each time I had to wait half an hour.
I was well looked after and my car was washed.
I had no problem in last two years with service just some delay .And price is higher then every where els .....
Impressed with the video provided. Good to be able to see that all is in order.
I didn't think you would clean my car as well. Well done ??
All the staff from reception and sales man can not be more helful
They were flexible and carried out a wonderful job
Requested for 16:00 got it back fixed at 16:50 and though full reset performed to correct things allegedly sucussfully fault still there so no progressNew for catches fitted correctly without issue Quote for paint repair not done
Easy to book an appointment, time of arrival and time when car was ready was convenient to me. Kept me informed of progress via text. Took time to go through check list when I picked up car.
Waited a long time to collect after the arranged time of 4.15 (4.50) and even then they did not have time to valet the car unless i waited another 20 minutes. They were not able to give me a credit to have a valet done anywhere else.
All jobs were completed in the time scale
From dropping off my car to picking up. I was keeped up to date. Brilliant service.
Really friendly helpful staff who were prepared to go the extra mile
Car's been absolutely fine since and it was nice to have a video sent to me of my car having a 'health check' whilst it was in
Again, good communication throughout the whole time my car was with Williams.
Good dealer, good service, nice environment.A couple of changes they send a text to say your car is ready, This is not correct I turned up to pick my car up and after a 30 mile drive it was finished also has to take in again after some warranty work
Having your quality car valeted after servicing is fairly standard. A bit more attention to this detail would have been appreciated.
The people I dealt with were very friendly. The service was completed within the agreed timeframe.t
Everything was done to our satisfaction
Staff were helpful and very professional.
Very pleased with the level of services from Williams Liverpool. Very friendly and extremely helpful.A breath of fresh after my horrible experience with Halliwell Jones of Chester
Nothing is too much trouble for the whole team. A very pleasant experience visiting the service centre.
It was initially hard to get a call answered to get an appointment. And the service took longer than suggested. But the customer service staff were all great
Expensive and frustrated to receive the 11am call as I get each time trying to sell me overly priced tyres. The tyres are still well within the legal limit. The clean and valet was terrible.
Flexible customer centric approach and a great member of staff who understands the balance of customer and business needs
Had a problem diagnosed but there not 100% that the problem is the problem they say it is £800 is an expensive guess with no guarantee of a fix
The staff where very helpful I would like to mention Alan Corish for his advice also Jimmy and Eric sevice reception
The work was more or less completed in the estimated time.
I had to return the vehicle within 5 minutes of driving away as the issue was still apparent even though the team assured me on a test drive it had been resolved ?
I really would have liked my tyre pressures checked and adjusted. The warning indicator was showing straight after the service
The car was examined during the initial day it was booked in for and advised as being o'k. However, ten miles from the dealership the errors re-occurred. An hour to be able to speak and re-book in one week time.
When I picked my car up I was told that it had been washed and vacuumed - it hadn't!
Had no issues at all
Photographs of corroded alloy wheels weren't taken during the service as hoped - we had to return the car at a later date for this to be carried out.
The timing of work was on time and haven't had any issues
Drop off was smooth, very good standard of courtesy car and hand back was on time
I found that the oil level was low, called in to get the correct oil, to find that there was a service package, and the staff had the level topped up immediately.I have always found all the staff, both sales and service, extremely helpful and friendl
work completed at a date convenient to me & completed by stated time.very competitive price
Fast and efficient service
I was unable to get all the work done that I'd booked for which is annoying as I had taken a day off work
The car went in for a brake fluid change, while the car when it was presented it was valeted and clean and the overall service from personal was great.Once I drove away I notice my break pedal was spongy, I had to bring the car back
Excellent service. Friendly welcoming staff. Comfortable waiting area.
Not up too the usual standard
Customer Service was excellent and work was carried out with great efficiency.
Car was dropped off at 8am to be ready for pick up at 4pm. Car was not ready when I returned and I didn't leave the centre until 5:15pm, much to my disappointment on a Friday.
Good service and requirements delivered as promised. Was disappointed that there was no courtesy car available for several weeks which resulted in me having to get the train home after dropping off my car and returning to pick it up. is there no way
The service process was very good. The bill, at nearly £300 for what was essentially an oil change, seemed steep.
Couldnt fault the service provided
In the following few days my car advised that all four tyre pressures were below what they should have been. My visit to the dealership had been to get four new tyres. I would have expected the tyre pressure to last longer than a couple of days.
Prompt attention, punctual and professional.
Was told I'd get a call or text to tell me the car was ready, which never came.
Car serviced as planned, no issues to report
treated with courtesy and respect
To help you provide a better service going forward
Work is always carried out to a high standard and the staff at BMW Williams always look after me very well during the process.
Had to queue like a schoolboy waiting for a receptionist. We used to sit in the lounge area with coffee etc.. very poor indeed.
Very good communication from your staff all day
I was made very welcome with very polite and professional staff it was actually a pleasure waiting for my car which didn't take long
Staff very helpful and attentive
My bonnet switch was left disconnected after a brake fluid service. The cable has been brought out in the wrong place and requires the pollen filter assy removing to rectify. This is a rookie mistake that I would not expect to see from a BMW dealer!
Quick an on time
Friendly and efficient staff for both drop off and pick up, especially Joelle (I think that was her name) who managed the process perfectly from start to finish despite the service centre being very busy and some customers being very rude.
After booking my service over the phone and providing mileage and reg number, I sat down upon arrival and gave mileage and reg number, only for the agreed price on the phone to be doubled. Wouldn't have minded if I'd been given correct price first.
Really well looked after whilst I waited on site for service to be completed.
My replacement part was not in stock but was ordered for the next day. I got a hire car through BMW assist, everything went smoothly and I got my car back next day.
No fuss no bother
Timing was fine. Service took the time stated. Complimentary drinks is a nice touch. One improvement could be to give a paper handout of the completed work.
All staff I spoke to were very helpful and friendly. The work required on my car was completed as advised by your staff. Great service, thank you.
Fist class service and coffee and news papers while my service was carried out.
I was looked after from start to finish and they even waited to allow me to pick up the car later than expected
My recent visit was a pleasure as the problem was found straight away and replaced under warantee with no hesitation, one part had to ordered in Which arrived next day.
Vehicle warning system indicated low tyre pressure. I called into the dealership without an appointment to see if it could be checked. I received excellent service - vehicle was inspected quickly and the discovered punctured tyre was replaced.
The car had broken down on the friday morning and despite the garage being full booked, they were able to repair and return the car within 24 hours
Easy to book appointment. Friendly & helpful advisor.
Great service from the service of the car and valet to the service in the service centre. friendly and helpful
Due to the breakdown of costs for genuine BMW parts used which are fair, I still feel the Labour costs to be too much.
Very friendly, polite lady at reception, service provided under the service plan provided without hassle. First class service.
Staff were very helpful. Car was serviced and returned on time.
My car was booked in for an MOT and warranty. I was told my car would be ready at 3.00pm which after making a phone call it wasn't. I received a call at 3.30pm to tell me it was going into the MOT then. My car was finally ready for collection at 5.30
Customer service was excellent.
Pleasant efficient servicr
To be honest everything was fine as usual and this may sound poor but it's the first time when I have picked my car up that it hadn't been vacuumed as it usually is. I know I don't always have it washed as my son details cars.
Car has been in twice to have fault fixed, even though the fault was identified by the technician, i was told to simply drive it and ignore it
I had lost both keys for my vehicle and the replacements were provided in a very quick time. My vehicle had a serious safety problem and I was given very helpful advice how to deal with the matter. My car had been supplied by another BMW dealer.
Everything went well and Joelle made sure I got my car back on time
Lady I. Reception was lovely as was Steve !
After a booked in service, it was discovered a replacement part and software upgraded required. Booked back in two weeks later. Had to take a day off work. Took the car in, the part was NOT ordered. Meant car off road two days. Disappointed!
Friendliness of staff. Service completed on time
Normally the car is cleaned inside and out but this time it wasn't
Excellent service from enquiry to collection
Mr Steven Hill was my point of contact, your service advisor, he is a credit to your company , he kept me informed on the work progress,when picked up my car later it had been cleaned and valeted, when I dropped of the car , he arranged a taxi. 10/10
Worked carried out quicker than originally allowed
took much longer than told and therefore had to miss a business meeting
Generally satisfied although I think the issue with my car was more to do with a design fault that should have been covered within the warranty.
Conor Moran took me through the whole process. He was helpful and offered advice and guidance. He answered emails and kept in touch until I was ready to collect my vehicle. It was a pleasure to do business with Williams Liverpool.
John ferguson was fantastic. He spent about 2hours looking at cars and made sure we were getting the right one. He called just to see how we was getting on with the car2days after purchase and left a lovely bunch of flowers. Fantastic member of staff
Outstanding Mr John Fergerson explained everything to us our wait for our new car should have been 4 weeks again outstanding was ready to collect 1 wk earlier many thanks again
Excellent, professional service from Shaun and Marcus, from initial enquiry through to handover of my car.
I was particularly impressed with the salesman John Ferguson at Williams BMW Liverpool. His knowledge and courtesy to myself and my wife was exemplary.
Car is fab and it is withing my budget!!!!
my bmw car sales man mr john furgerson off williams bmw Liverpool is a five star sales man for bmw and he is a credit to williams off liverpool they are very lucky to have him outstanding personallity and salesman ship thankyou john
All staff were friendly and courteous
David Farrel who I bought the car from was really great from the beginning to me collecting the car.
Easy process, kept up to date on progress of vehicle being built
Good quick service,
Excellent Customer Service, very helpful knowledgable and very welcoming.
Extremely satisfied. I had been to three other establishments, Audi, Mercedes and VW. Their customer service was very poor. Ash from BMW was very helpful, friendly and professional.
Friendly, not rushed, not pushy selling aces and products
Very easy and straightforward process.
Given time to sell my car privately, no issues here.
Completely satisfied, staff where very helpful and friendly. Ash Alli from the Liverpool branch helped me find my new car, what a lovely, friendly, helpful man! Very happy with my experience with him.
I have dealt with Williams Liverpool for 11 years (3 cars), this experience was good, very attentive answered all our questions and felt it was a relaxing experience. The new car was explained in enough detail.
Just everything about visiting this showroom is great. It's immaculate and always offering drinks and snacks. Everyone is very friendly in there. And even my nephew was entertained with all the cars and the kids play area.
I love the whole buying BMW experience from Williams
The sales advisor (Marcus) guided me through what I really wanted from the car and the options available. It was easy and straightforward
Good service and friendly , helpful staff. Only reason for the lost star was that I thought the car would have reverse parking sensors as was told it was the same as my last car. The car does not.
Friendly and helpful servce, top quality buyers experiance.
I had a great experience with BMW Williams this is my 2nd purchase from here , Customer service is excellent, salesperson covered everything I needed to know ,answered all questions,kept me updated at every stage,
Polite, professional and attentive. The dealership was clean bright and comfortable. The showroom was well laid out and easy to walk around. Although it was a busy Saturday we only waited a short time for a sales executive to attend to us .
Gregg was very helpful throughout the process. Explaining and able to answer all questions I had relating to the purchase. As well as being able to complete the process in a short period of time which I needed
Excellent service from start to finish.
Good and helpful service
Conor, the sales assistant was very helpful, he showed me a range of different cars that might suit me need, talked me through the details of them all, and then when I had settled on the model that I liked, he talked me through all the options
Great service from start to finish.
My new car and adaptions have been ready for hand over before the anticipated hand over day... the car sales assistant John has been one step ahead at all times. as a Motability customer it is reassuring to see the same standards count for us too.
I LOVE my new BMW and had great customer service from Ash our sales manager.