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ABOUT US Williams Liverpool.

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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BMW xDrive

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Williams Liverpool BMW 7 Series Launch

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Williams Liverpool BMW ‘Serves’ Liverpool Hope University International Tennis Tournament

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Williams Support Red Nose Day.

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Meet the New 2 Series Convertible.

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Williams Liverpool BMW Win Motability Award.

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Williams Sponsor Liverpool One Ice Festival

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Williams' MacMillan Bake Off

Williams' Macmillan Charity Bake Off.

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David Mellor Celebrates 50 years at Williams.

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CONFIRM YOUR ATTENDANCE.

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BMW APPROVED USED CARS.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent customer services

Service

Damaged run flat losing pressure. Turned up in the morning - no tyres in stock. Ordered compatible tyre and fitted 16:30 same day. Courteous and well pitched customer service from the reception and service staff.

Service

Excellent service from Joelle. So professional, efficient & helpful

Service

My car was booked in for a service and an MOT at 1030. The service indicator on the dash has not been reset and shows up as a reminder every time I start the car. The MOT was not competed and I was informed at 1645 that the car needed a new tyre.

Service

Quick and good service

Service

Poor service experience.

Service

The friendliness and professionalism of the staff and the problem was attended to and resolved in a timely and efficient manner.

Service

Excellent customer service and support throughout..did all that was promised and car returned valeted too

Service

I have never had any issues with Williams Liverpool.My last services I have been served by Eric, what a gentleman

Service

I arranged the booking online for the service and MOT. The time stated it would be 2 hours 50 mins for the for the work to be completed.I arrived at the garage 10am with my 10 month to be told it would not be ready till 5pm. I was stuck in liverpool

Service

Courtesy car provided whilst my car was being repaired. My car was returned in a clean well valeted condition.

Service

Fantastic customer service. Sales just went out of their way - I felt everyone respected that I was spending a significant sum and went out of their way to make the experience special.

Service

There was some confusion over what date my appointment was so when I arrived at BMW there was no courtesy car available for me. No big deal though as my car was fixed whilst I waited and enjoyed the lovely free coffee machine :-)

Service

The service is the best I have ever received fantastic staff with excellent customer service

Service

Because despite numerous visits to the service department it has taken 9 months to sort out so rating justified in our opinion

Service

Excellent customer service as usual.

Service

It was a fuss free, professional service

Service

I was very satisfied, but there was a very minor issue that required me to return to Williams. The matter was resolved very efficiently.

Service

Car soft ware reset not completed same day.Next day phoned at 1750 hrs where's my car."Mechanic had taken a half day and not completed the job card".Manager checked and informed me all functioning again.Next day at 11am where's my car.Returned 1158.

Service

Great experience, helpful team and excellent facilities as I needed to work whilst waiting.

Service

Warm welcome when I arrived and my car was serviced quickly.

Service

Hi initially had to visit to have my passenger window fixed however this resulted in a further issue with the door. I had to return to get this fixed however a part was then needed. I now need to return a third time.

Service

The car is exhibiting the same problem as I took it in for. It has now been rebooked in. Not v satisfactory for a car a few weeks old

Service

I was only having tyres fitted

Service

Helpful staff. All items explained.

Service

The team, especially Paul Gerrard reacted quickly to an issue with my car and had the work completed with a few days.

Service

Service completed whilst I waited.

Service

despite an initial mix up as I booked my car for a fast track service so I could wait for it and those details had been lost, the service was completed well and within an acceptable time scale

Service

From my initial phone call everything went to plan and I knew at each point what would happen next

Service

Higher than expected costs

Service

Everything went as advised and the car came back clean and tidyI did have to wait 45 mins despite being told it was ready but it didn't detract from the rest of the service

Service

Work was completed on time. Pleasant environment to relax in while waiting for car.

Service

Pleasant staff.

Service

The staff are expecting you and once you give your name and car Reg. number know exactly why you have come and with courtesy begin the job. I had a while you wait appointment and was dealt with immediately.

Service

Brought the car in a week early (mix up with dates) my fault, but was sorted out that day

Service

Good customer service, work carried out on time

Service

I had no problems with the service

Service

What I would expect from a BMW agent, I wasn't disappointed.

Service

Completed on time

Service

pleasant staff, and good facilitys while you are waiting for service to be carried out.Also the car was cleaned inside and out.

Service

excellent customer service

Service

The problem was fixed and there was no charge.

Service

I was able to get a weekend appointment, they rang to say I could go in early if I wanted to, and also rang to let me know when it was complete.

Service

Fantastic service, as always

Service

Car ready on time and cleaned

Service

all went as planned, staff very helpful

Service

Sorted the problem straight away.

Service

staff made me very welcome and kept me informed throughout

Service

Very pleased. Completed on time, as advised. Service person with whom I dealt connected my phone up for me without any trouble.

Service

Great service

Service

Excellent service given by staff at Williams Liverpool always made welcome.

Service

Everything done to my satisfaction.

Service

good sales rep who listened to me.good after sales service as the car had a few problems.

Service

The service was appalling. I was treated as if I was a cash cow, told I needed new tyres when I did not .When I refused to pay for them and challenged their findings they quickly backtracked. I will NEVER use your services again .

Service

Very happy with the service provided by Williams Liverpool.

Service

Good communication and efficient service

Service

Very prompt service. Explained everything clearly.

Service

job well done

Service

Recall work undertaken (Airbag unit).Booked in and fitted whilst I waited. Car then given a BMW safety check,vacuumed ,washed and time taken to explain remedial work necessary. No "Pushiness" from staff in question. Very professional service.

Service

Because of the helpfulness of the staff. They are always excellent

Service

Totally failed to follow instructions, given twice, then refused to admit this, claiming i had said something totally different. Only after they had replayed the tape of the call made to book the appointment did they admit their mistake. I've said it

Service

problem seems to be fixed but took three days

Service

The staff were very good despite being busy. I did have to wait a little while to collect.

Service

I had to complain about damage to my car which was ignored by the service manager.

Service

excellent service from start to finish

Service

Great, friendly customer service

Service

Customer Service was great and I used the fast lane service, I was only there around 80 minutes all in all.

Service

Customer service from start to finish was outstanding.

Service

I have an on-going issue with the connectivity of my smart phone (Samsung S7) music with a USB y connector. The service manager was not able to update me on whether the y cable would now work.I also had to wait for over 1 hour, to collect car

Service

Recd quote for work-both expensive and partly unnecessary. Quoted £1.4k for work on injectors. I know there is a problem with injectors on 07 3 series as I have had mine replaced many times. "Nox sensor also reqd". Went to another garage. Bill £600.

Service

Joelle Rogansky and Pauline were very helpful and made us feel very welcome. We were kept informed of what was happening, when the car was ready, and what wrk was undertaken.

Service

Very professional

Service

Prompt appointment and car ready when needed.

Service

Locking wheel nut went missing ,thay said thay never used it but then found the BMW man did use it and had to have a master one to replace it.

Service

Joelle was dealing with my car and she was brilliant her customer service was outstanding.

Service

Friendly and efficient staff. My car was well presented when I went to pick it up.

Service

From my greeting by Eric to collecting the vehicle, everything was excellent,

Service

Good customer service, helpful & friendly team

Service

Reception was excellent. Telephoned to keep me appraised of position. Completed on time. Checked next day to see if I was happy. Cleaned car. Very very pleasant, polite and cheerful.

Service

As always the service is excellent and staff so courteous

Service

Calls not returned when promised not kept up to date

Service

The service was faultless, and everyone was helpful. I had a problem which was resolved without delay.

Service

Didn't expect I would need new rear tyres after only 20k miles

Service

The service was excellent. I have nothing left to add.

Service

I think I dealt with James who worked on the Mini desk. James was courteous, clear and comprehensive in terms of what may be the problem and how it would be addressed. He is an absolute credit to the team demonstrating excellent client service.

Service

Excellent as ever.

Service

It was a brilliant experience. Stephen was great with me and I appreciate everything he did for me.

Service

I was able to book my car in as soon as I arrived and was out within 5 minutes.When I collected it in the evening, it was ready to go and had been thoroughly cleaned and valeted.

Service

Couldn't be easier and Joelle is great at just managing everything for me.

Service

paul gerrard

Service

Because every time I go into the service department everybody is friendly and very polite and the area is clean and fresh looking

Service

Extremely helpful staff (Paul Gerrard). Prompt service. When another issue occurred related to first problem was sorted out quickly

Service

Everything was carried out in s short period of time and we were kept fully informed by Eric who was very helpful.

Service

kept waiting in reception too long after being told car was ready to pick up.that apart no issues.

Service

It was a smooth and hassle free experience

Sales

John from motorbility was very helpful

Sales

Highly efficient process from start to finish. Solutions suggested when a production slot was very difficult to find for the vehicle l was originally planning to buy.New car was delivered when l was told it would be.

Sales

Phil Bush was extremely helpful and polite when selling me a car and also really understanding about my work schedule too, he was a great help and pleasure to deal with.

Sales

It was overall a fairly quick process, conducted in a professional manner. Special thanks to Conor Moran for his assistance from initial conversation to the final delivery of the car.

Sales

Firstly i would love to comment on how John Fergusson dealt with me.. I suffer with severe anxiety and agoraphobia. Aswell as walking disabilities.. He made me feel relaxed an comfortable in the surroundings.. He was very professional at what he does

Sales

Great service by the sales staff at Williams. Expert advice and ease of dealing with John Ferguson . Very helpful people to deal with and no pressure sales technique meaning that the whole experience was pleasurable and stress free.

Sales

Marcus Crocker was very good and thorough with his service. He made the experience of buying a new BMW enjoyable.

Sales

I was taken care of tremendously. Your staff are a real credit to the company at the Liverpool Williams.

Sales

Very helpful

Sales

My experience from start to finish with BMW in Liverpool was fantastic ! After a bad experience at the Southport show room I was really impressed. Conor Moran who dealt with me was brilliant as was all the staff I came across there ! Will recomemd !

Sales

John , who dealt with us was very professional , from start to finish , firstly making phone calls to tell us what was available ,making time to come in and test drive the car , going through the type of car that suited us the best

Sales

The dealership made a real occasion of the collection.

Sales

The way John Ferguson went about everything with the process of choosing, waiting and receiving the car was top draw. I could not of asked for it to be any better.

Sales

The sales service was excellent but the thing that lets BMW down is the poor quality of the printed user manual. It is incomplete, not covering communication, navigation and entertainment. Attempts to obtain a printed copy have not been successful.

Sales

John the salesman was a pleasure to deal with who went out of his way to make the experience special

Sales

Very friendly and competent sales man together with brilliant staff. Fantastic showroom.

Sales

The staff where polite very well informed and very helpful.

Sales

Very good sales advice and customer orientated

Sales

Helpful and courteous

Sales

Very good customer service from Phil Bush who looked after us from the start to the delivery of our new car

Sales

We received a very professional service from Greg both when choosing our new BMW and taking ownership. Very impressed with information received and updates whilst waiting for the car to be delivered to Williams. Phone calls were returned promptly.

Sales

Salesman Conor Moran very informative not pushy but patient courteous and supportive. Kept me informed of progress and all dealings were pleasant and relaxed

Sales

Overall, it was a good experience. However, the salesperson lacked to rudimentary product knowledge.

Sales

No pressure sale, was able to take things in at my own pace. Very, quick, car was available, so took less than 7 days from enquiry to sale.

Sales

I have bought 6 cars from new in the past this was the first time The sales person (Connor ) took the time to sit and actually talk to find out what was the right choice for me . And then help me through the whole process with no pressure .

Sales

Conor who sold us the car was extremely helpful and friendly and kept us updated throughout the whole process, best sales person we have ever had when purchasing a car.

Sales

Very happy with sevice I have received from williams liverpool.

Sales

John and Lydia were brilliant, never received such a great service anywhere, they are extremely helpful and polite, it was a pleasure

Sales

Every member of staff were so helpful and polite.

Sales

Absolutely brilliant really dealt with my needs very quicky i was very impressed

Sales

Staff were very friendly and attentive and the ambiance of the showroom was so relaxed

Sales

From initial telephone call, through conversations and email exchanges right through to actual delivery the service from the sales executive (John Ferguson) was first class and made the process a delight. The flowers for my wife was a lovely touch

Sales

The car did not have a USB stick with it and I had to await a week for that. Also the car was telling me that the tyre pressures were not right so I had to visit Williams again the following day . It would appear that something went wrong

Sales

Modern clean, welcoming centre. No problems at all

Sales

Very good and professional service from Coner.

Sales

Marcus looked after us every step, went the extra mile for me when arranging collection. Was much appreciated.

Sales

John was very helpful and always there when contacted

Sales

Gregg Leatherbarrow was attentive, professional and ethical throughout the entire process. He made the process smooth and easy and offered a level of customer service synonymous with a premium product!

Sales

Excellent the staff member was very helpful.

Sales

Gregg was great. He explained all the options and was very clear and concise.

Sales

Highly recommend John Ferguson & Tony Corolla -

Sales

I found the whole experience to be very positive.The environment, the bmw team, the information available was all first class.

Sales

I made to feel so special the guys at bmw are so loverly best experience ever buying my car was stress free thank you xx

Sales

Liverpool were very accomodating and any problems encountered were resolved in an expedient manner.

Sales

Deal arranged quickly. Salesman friendly and helpful.Communication after sale was not good. Documents not sent on three separate occasions. No calls to update on progress or to answer questions posed. I, as the customer, had to do a lot of chasing

Sales

the sales person Marcus Crocker really understood what I was looking for and ensured he delivered - the pick up was a fantastic experience

Sales

The sales team couldn't do enough to assist. Special thanks to Mr Harding.

Sales

The experience was very customer focuses and relaxed

Sales

WShole process was smooth

Sales

BMW Williams provided an extremely efficient service provided in a timely manner by my BMW Sales Executive, Mark Bibby. I was provided with a number of options for vehicles and I also received excellent value for money at the same time.

Sales

the sales man john Ferguson kept us fully informed on how the car was progressing from the factory and the hand over was also very good john has kept in touch to see how things are with the car ,

Sales

Mark Bibby my sales consultant was very friendly and listened to what i wanted and didnt try to alter this. Other dealerships had tried to move me to different cars or fuel types as these were in stock. The whole process was relaxed and easy

Sales

Always kept in touch, high standard of service and always checked if I needed anything.