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Professional and businesslike
Work carried out. .courtesy car available as well.
Everything fine but error message re failed rear camera re-occurred 1 day after service. Minor fault; will wait until next visit.
Excellent service - complete package.
Welcomed in the service dept by a professional helpful member of staff. Excellent facilities while waiting.
There was a delay in picking our new car up which was annoying as I do believe it was unnecessary. But other than that the service was great.
Very professional service
Prices are a bit on the expensive side.
Firstly I appreciated the taxi from my home to pick collect my car, staff very friendly made me fell like a valued customer.Overall great service a massive improvement.
Communication was excellent and my service advisor worked out the best way possible for me to have my car repaired and also a recall upgrade completed at the same time. Car also came back fully Valeted Excellant!
Amazing experience.friendly and helpful staff.great refreshments and impeccable first class service tailored to my needs
I was supposed to receive a call the next day and never received the call
Always a great experience at Williams with friendly and helpful staff. A great waiting area superior to others!
Easy experience from start to finish staff most helpful especially Steve Hill
The car had been booked in the week before but due to an error had not. We waited in expecting the car to be picked up, we rang Williams querying it took 3 phone calls to establish the car had never been booked in.
I was dealt with promptly and with courtesy.The cost of the work was agreed prior to the appointment and I also asked if an additional task could be carried out on the day.This was done accordingly.Also offered tea and cake which is always a bonus.
problem was ironed out for in good time and a job well done
Would have been 5 except for the comment in answer 3
Timely service' good, clear advice' lifts provided.
Very quick and professional
As always treatment by staff particularly Joelle was excellent.
no problems what soever
The time for car collection was optimistic to say the least and my service had to be rearranged as the replacement hire vehicle procedure was not adequately explained
All done on time ,reception staff courteous and helpful
Great level of service and always kept informed of any updates on progress.
Personal attention given and first class service
Prompt response. Good customer service. Kept well informed with the progress.
Price far too inflated. I purchase wing mirrors for my company.
Staff at service centre rude and uninterested in customer. Left waiting 6 hrs for my car and was not even called to say it was ready and upon collection told it needed further work that could of been done then if the bothered to call me!! Not happy
i am deaf i ask them to put the air up in the tyre and they did it on lower the tyre i had to put the tyre up on my own i don't know why??
excellent service from start to finish - brilliant staff and customer care completely satisfied 5*
I trust Williams to give an honest opinion of work needed on my car
From booking to completion went without bother, treatment by Steve Hill was second to none a fine ambassador for BMW
Excellent smooth service and lovely staff
Got to the Root of the Problem quickly-and resolved it
Very helpful staff and easy booking in process. I really appreciated a time slot appointment which works very well.
Got a maps upgrade in April, but there was a problem. The solution required a new part costing over £1000. So a £200 maps upgrade cost me £1,200 - so I'm not happy. However, the service experience at Williams Liverpool was good as always.
The works carried out where fine but on the day of collection we had agreed to collect the car between 10.30 & 11.00. We arrived at 10.30 and had to wait well over 45 minutes to collect the vehicle. We were advised that everyone was in a meeting.
very pleasant and engaging staff, fast turnaround and, of course good value for money
Kept waiting to pay and collect my vehicle in the evening, even though I was contacted just after lunch to say it was completed. I was then informed that the key to my locking wheel nuts was damaged and I have have to pay for a replacement.
welcoming friendly surroundings proffesional service
Service was done expertly and Williams catered for my request to leave the car overnight as i couldn't pick it up on the same day.
Part that was identified and ordered came in but only to be found it was the incorrect item delivered and this caused a days delay.
Having booked in for a speedy, while I wait service over a lunch time & in between meetings, I was not greeted at the door, I was not expected even though I had telephoned to rearrange my appointment a week earlier & I had to make my own hot drink.
This was our first experience at Williams Liverpool.After arriving on time to drop off the car , weeerekept waiting for 40 minutes . We had travelled more than 100 miles , and this was the last thing we needed.
Service was excellent however the Enterprise courtesy car experience was poor. They were late, slow and did not make me feel valued. The courtesy was an Aygo when they had promised a Corsa class car
Efficient & effective
7days after the service I found out wind screen washer has not been filledAlso when I checked oil 1 wk after the service found that oil level was low and oil looked dirty
Quick and efficient made very well come .
The car was in for it's first service and I was concerned that there was a booming noise which occurred when the car had been driven for about half an hour or so, and sounded similar to a blowing exhaust. Then after a short while the noise stopped.
Whilst the initial front facing customer service was good, as we drive off in our car we heard a horrible crunching sound from underneath the car. We pulled over to look underneath and a clamp had been left attached to the car holding a flap open.
Very helpful on the initial enquiry & work carried out quickly & efficiently while I waited. Waiting facilities comfortable
Everything was operated quite smoothly within the williams side of things. However, when it came to the hire car side, things where a bit different, once I contacted Williams about this the matter was resolved a lot quicker that's to the staff.
My wife collected car, she had to wait to be seen even though there was no other customers With a BMW rep. The mini operative finished with his customer then helped her. No security to check she was my wife, she gave a name and was given the keys.
Car was delivered back on time and job done. It did have to come back a second time for a part to be ordered which was a minor irritation since the garage knew what it was booked in for.
I booked my car in for investigation of a grinding noise from the front . They had it for 2days & spent over £1000 replacing a suspension pump when I got the car back it made same noise. Booked it in again they had it for 4 days & said it was normal!
Great service from staff. Everything is taken care of efficiently
The nice reception, how quickly I was dealt with.
Outstanding service generally particularly from the valeting team who helped immensely with a problem on the beige soft-top. Everything handled well - only negative is a rattle now when idling and cold - can live with it to be fixed next time.
GOOD AS ALWAYS
Excellent customer services
Excellent service from Joelle. So professional, efficient & helpful
Damaged run flat losing pressure. Turned up in the morning - no tyres in stock. Ordered compatible tyre and fitted 16:30 same day. Courteous and well pitched customer service from the reception and service staff.
My car was booked in for a service and an MOT at 1030. The service indicator on the dash has not been reset and shows up as a reminder every time I start the car. The MOT was not competed and I was informed at 1645 that the car needed a new tyre.
Quick and good service
I arranged the booking online for the service and MOT. The time stated it would be 2 hours 50 mins for the for the work to be completed.I arrived at the garage 10am with my 10 month to be told it would not be ready till 5pm. I was stuck in liverpool
I have never had any issues with Williams Liverpool.My last services I have been served by Eric, what a gentleman
Courtesy car provided whilst my car was being repaired. My car was returned in a clean well valeted condition.
The friendliness and professionalism of the staff and the problem was attended to and resolved in a timely and efficient manner.
Excellent customer service and support throughout..did all that was promised and car returned valeted too
Fantastic customer service. Sales just went out of their way - I felt everyone respected that I was spending a significant sum and went out of their way to make the experience special.
The service is the best I have ever received fantastic staff with excellent customer service
There was some confusion over what date my appointment was so when I arrived at BMW there was no courtesy car available for me. No big deal though as my car was fixed whilst I waited and enjoyed the lovely free coffee machine :-)
Because despite numerous visits to the service department it has taken 9 months to sort out so rating justified in our opinion
Excellent customer service as usual.
Great experience, helpful team and excellent facilities as I needed to work whilst waiting.
Car soft ware reset not completed same day.Next day phoned at 1750 hrs where's my car."Mechanic had taken a half day and not completed the job card".Manager checked and informed me all functioning again.Next day at 11am where's my car.Returned 1158.
Hi initially had to visit to have my passenger window fixed however this resulted in a further issue with the door. I had to return to get this fixed however a part was then needed. I now need to return a third time.
I was very satisfied, but there was a very minor issue that required me to return to Williams. The matter was resolved very efficiently.
It was a fuss free, professional service
Warm welcome when I arrived and my car was serviced quickly.
I was only having tyres fitted
The service from start to finish was fantastic. Attentive customer service personalised by John Ferguson who went above and beyond to make sure every last detail of my car was looked into. All staff very welcoming on each visit also
I was giving the best customer service I couldn't of asked for more John Ferguson and Lydia was so kind and helpful nothing was to much they, this was my first car and the customer service I received was brilliant.
i absolutely love my new car met all my expectations and more. staff were very friendly and helpfull. will definatly deal with them angain in the future and recommend them to friends and family. x
All the Staff at the BMW Centre were very helpful and welcoming. The Sales Executive was extremely helpful, especially in arranging for me to have my car registered with a 66 plate as it had arrived earlier than anticipated.
Excellent customer focus
Enjoyed it, good attention to detail
I would have given a higher rating if the salesman had of explained the equipment which was fitted as standard. In stead of asking what I wanted. I miss not having front parking sensors, which I thought would have been stardard.
John Ferguson was really helpful always keeping upto date and explaining everything gave us the full BMW experience can't thank him enough
Great help and advice from start of process to pick up! Really enjoyed the presentation of the car at collection.
From start to finish the team looked after my every need.John was knowledgeable efficient and very courteous. I was updated with the progress of the order, and was treated like a VIP.
Amazing top quality service
Andy Bowen was superb and took care of our every need
Having purchased my first brand new BMW I am very experienced in buying new from numerous centres and brand Andy and John were both exceptional in both expirence and comfortable as the cars they were selling
Very help full sales man .
Great advice and customer service from Andy Bowen.
Got the car I wanted at the price I wanted. Process was trouble free and happy with the car.
Very friendly service it was like attending a upmarket hotel lobby but with cars in ! John made us feel very welcome in a environment me or my mother wasn't use to. Purchasing a brand new vehicle from the bmw centre was a enjoyable experience.
The sales rep was very helpful in every aspect keeping in touch and explaining everything in detail right up to and beyond the collection of car
David was fantastic, very friendly and attentive and actually listened to what we wanted. The only thing that let BMW down was both of the rooms being full when I picked my car up so it was just sat outside, not David's fault
Made you feel at home and relaxedEnough to make you want to come back again. Reception was great , presentation at it's best , and salesman John & Andy were the best I've ever dealt with. ( Brilliant. )
The sales person I delt with was Conor Moran all calls emails returned almost straight away nothing was too much trouble o felt I was the only customer Conar had to deal with. All staff at BMW Lpool were a pleasure
A pleasant experience dealing with professional staff in a relaxed environment
No troubles; a smooth and efficient buying experience.
It was a smooth and hassle free experience
John from motorbility was very helpful
Phil Bush was extremely helpful and polite when selling me a car and also really understanding about my work schedule too, he was a great help and pleasure to deal with.
Highly efficient process from start to finish. Solutions suggested when a production slot was very difficult to find for the vehicle l was originally planning to buy.New car was delivered when l was told it would be.
It was overall a fairly quick process, conducted in a professional manner. Special thanks to Conor Moran for his assistance from initial conversation to the final delivery of the car.
Firstly i would love to comment on how John Fergusson dealt with me.. I suffer with severe anxiety and agoraphobia. Aswell as walking disabilities.. He made me feel relaxed an comfortable in the surroundings.. He was very professional at what he does
Great service by the sales staff at Williams. Expert advice and ease of dealing with John Ferguson . Very helpful people to deal with and no pressure sales technique meaning that the whole experience was pleasurable and stress free.
I was taken care of tremendously. Your staff are a real credit to the company at the Liverpool Williams.
Marcus Crocker was very good and thorough with his service. He made the experience of buying a new BMW enjoyable.
My experience from start to finish with BMW in Liverpool was fantastic ! After a bad experience at the Southport show room I was really impressed. Conor Moran who dealt with me was brilliant as was all the staff I came across there ! Will recomemd !
The dealership made a real occasion of the collection.
John , who dealt with us was very professional , from start to finish , firstly making phone calls to tell us what was available ,making time to come in and test drive the car , going through the type of car that suited us the best
John the salesman was a pleasure to deal with who went out of his way to make the experience special
The sales service was excellent but the thing that lets BMW down is the poor quality of the printed user manual. It is incomplete, not covering communication, navigation and entertainment. Attempts to obtain a printed copy have not been successful.
The way John Ferguson went about everything with the process of choosing, waiting and receiving the car was top draw. I could not of asked for it to be any better.
Very friendly and competent sales man together with brilliant staff. Fantastic showroom.