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The work com pleated on time, nd friendly staff.
I was very well looked after even for a simple MOT service
My car was booked in without fuss, the MOT was carried out efficiently, with a feedback video of a free health check emailed to me. Keith rang me when the car was ready to collect and he went through the MOT results on the hand over
My dealings with Williams Liverpool are always of the highest quality and this time was no exception.
Other than the fact that the service handler arranged to have my vehicle dropped off for me the following morning (unable to collect due to the time for when the car was finally serviced) I would have rated the experience as completely dissatisfied
The service manager was very friendly, helpful and carried out his role in a very professional manner.
Appointment arrange and all proceeded as planned from drop-off to pick up
very professional service and staff makes you feel like the brand BMW is one of professional and luxury which it is .
Job was done to great quality and even cleaned the vehicle
Everything was simple and efficient
The interior wasnt very clean after I picked up the car! Wasnt vacuumed very well nor was the dash as there was dust all over the hard plastics. The leather seats werent very clean either. The back door shuts were very dirty as well.
The only slight problem was The car park was full when I arrived.
the sales team was good, but the services team were not good
Again excellent. Kept informed of work being carried out. Follow up phone call also received
Staff where very pleasant, and knowledgable
Would of been 5 but had to wait 45 for car to be washed
Brilliant. Car now running perfectly.
Everything that was asked and agreed was done
t proved difficult to contact the service advisor to check progress with the work. .
car was in for an end of warranty inspection and first MOT, i was not informed before MOT that front tyres were wearing low, had I been informed I would have requested new tyres to be fitted before the MOT, I now have an advise on my MOT history!!
Brian the service advisor did his best to reassure me and was extremely helpful.
Currently have a problem which BMW are attempting to solve and they looked at it at short notice. First attempt failed but I am in the process of rebooking.
Did what they said they would within the timescales quoted
Dealt with quickly and efficiently.
a.) Car was booked in for a 90 minute fast lane oil/ filter change. I noticed the car was back on the forecourt at 120 minutes. It then took a further 20 minutes before I was able to tell "Jamie" that the car was available. 140 minutes in all !!!
I was quite happy with the service
All in all a good experience
From visiting the showroom to collecting tge new car 5 star treatment every step
Since my car had been fixed its come back making a rattling sound in third, fourth and six gear. It will need to go back in again as it never made this sound before the injector was fixed. I have had non stop problems with this car I am not happy
Nice friendly Service Center we were ale to wait while service is carried out
As above. The car did not need a service just a programme update but still car was washed which appreciated
Overall score would sit at two stars based on the complete service over the past two years on the current car, but would be one star from the initial sales to aftersales within the first 12 months.
Went in for a fault but also fitted in a service which saved me another visit.
Advised to replace two tyres on the day even though they were not actually required just yet.
. I was informed that the car had been valeted , it had not been washed or vacuumed at all!
Service was completed as requested however somebody decided to wash the car prior to my collection. This would normally not be a problem however in this case whoever washed the car obviously used dirty water and an old dish cloth, it was a mess.
See above. I do not want to underscore the Service Centre on one unsatisfactory visit.
-Long delays despite communicating twice before the actual appointment -Offered a manual car when only have an automatic license: had communicated this on two separate telephone calls prior to the appointment - courtesy car had no fuel
Please refer to my previous answer
Answer as question ( 1 )
Check-in, waiting time and updates all satisfactory. The video inspection report is very innovative.
Totally accommodating and on point.
Work carried out expeditiously in time stated.
Again, customer service was excellent, everything explained, no hidden cost.
See above. Service carried out on time as planned, without issue
From the moment you walk in the staff genuinely look after you They take care of you and take ownership.
My service was done during the very cold we weather we experienced the other week. Unfortunately the water supply was frozen and they were unable to clean my car, it was cleaned inside and Eric said it could return it for cleaning. Great service.
always helpful technically .
They even valeted my car
It was so well organised and just easy from start to finish
See above. It was a positive experience.
The efficiency of the service I'm very satisfied until I come to inspect my car the next day, after being cleaned by one of your operators, I had rubber scuff marks across the bonnet from a hose pipe of some sort - and had to T cut them off.
reliable and prompt
Only downside was lack of notice about filming. Id been called many times to confirm that i was coming, but not once was I warned about the nonsense and hassle that I would face getting in. That was poor.
Skilled and capable team
Work completed in timely manor pleasant staff on site to deal with
I was informed I had a puncture and did I want you to replace it. On inspection by a tyre specialist the tyre was not compromised by a tiny tack that had not infact punctured the tyre
Very courteous and infirmative
quality work completed in a tight schedule - some initial difficulty in fault finding but excellent thereafter
Great service and kept up to date as the service was being carried out.
Service department did a warranty check very efficiently and also the mot . Very pleased with the result.
Brakes were left in a unsafe condition with the brake fluid change only being half done. Images were sent to Barry Mosey
Everything was spot on
Easy and quick service
All the staff are focussed on delivering a high level of service.One slight niggle - Im not sure about the rigid use of a personal service advisor ( if that is the correct term). Sticking to this rigidly can be frustrating when collecting your car
Excellent customer service from all Williams staff.
Williams always keep me fully informed from the moment the vehicle is booked in up until I collect again.
Front desk could be more knowledgeable
I was kept up to date with the repair, I was made to feel welcome at the centre & the staff (especially the lady who greets you) were all very nice & friendly.
All my issues were sorted to my satisfaction
the staff had the time to come out to the car and show you working of same
Very satisfied with the service provision and points of contact
Helpful. Professional and always courteous.
Everything was great
Did everything that I expected
They recommended as URGENT my brake discs required replacement at a cost of £500. This was apparently due to corrosion. In reality this was a minor trace of rust due to car being outside. NOT IMPRESSED. They backed down very quickly.
Service done with no issues
Returning to collect my car, my advisor was on his lunch break. Another gentleman kindly took payment. Despite my advisor telling me about the health check which would be carried out, this was not mentioned. No idea if there are and advisory points!
My requirements were met. I was kept informed of progress with the service of my vehicle and advice was provided.
Polite, courteous, eager to please, pleasant environment.
Everything I asked to be done was done and more
So much better than my previous experience at Halliwell Jones
It has greatly improved compared to previous year.
Pleasant surroundings to wait for a repair, attentive staff, efficient turnaround time
Great job and always on time
Sorted out problem on same day
Fault was attended to very quickly
Very good, quick and efficient.
Excellent customer reception areaMy car requirements were sorted by Eric Pursglove, who explained in detailThe work which was being carried out. He also indicated what was required for the next service.
Did everything I could have wished for to get me sorted.
Great response to an scute problem
Friendly and efficient staff worked quickly to resolve my issue
Would be completely .... but seem to wait a longer time than anticipated in reception waiting to pick up car.
All work carried out as specified
Fantastic service, in quick time
Straight forward process. Staff were very friendly upon arrival. Facilities enabled you to work utilising the wifi if required. Offered to take me to work if I wished which was also a nice touch.
They go the extra mile, providing regular updates on progress and were extremely helpful from start to finish.
Paul Gerard dealt with me very professionaly
All jobs completed as expected. Car was ready and clean on collection
All undertaken and completed as promised.
Excellent - would recommend to anyone!
I had three services I had no troubles to complain.
The car failed it's first MOT due to a brake caliper clip being missing. This cannot just fall out as they're very difficult to both fit & remove. So I have been driving my family around the country through winter with the risk of losing my brakes.
The service and MOT were completed on time and the cost was as estimated before the work was undertaken.
The customer service was truly exceptional
as above you did exactly what you said you would
Prompt, efficient and friendly service from Eric Pursglove.
Took 3 visits to correct the problem.
BMW have always provided me with quality service.
Pleasant and courteous
Paul kept me informed every step of the way from parts to prices the first phone to the reception was warmly received and presented with choices.
Rather slow. I visited for an MOT and they said they would change the brake fluid as well but I never got any written confirmation they had done anything to the brake fluid.
Slow check in, and repetitive requests for information are annoying
Last free service
Theyre not doung their job properly as i for my assumption theyre just apprentice doing the job.
Very helpful and honest from the moment I stepped into the showroom. Made to feel welcome and treated with respect. Also honesty which I appreciated.
On arrival for my service, I was informed my appointment was not for another week which was not true. I arrived at the time and date stated via my phone call appointment. I was unhappy and had to leave. I was recalled later that day and informed it
Once again clare and jack were very nice and helpfull.
great service very friendly and the coffee and home made cake is a bonus.the guy who dealt with me in the service department went out of his way to sort everything out I as always was very impressed.
I was booked in for 8.30, I was told it would take 4/5 hours. I returned at 2.00pm and was told the work was not yet completed. I had to leave it overnight. It seems that although booked in early it was started late with no reason given (female?)
Professional, helpful and courteous service provided
Yet again something that was meant to be done was not done, despite checking before it went in a part was not fitted. the agent was going to look into it for me and come back to me after speaking to the service manager but nobody has rang me.
No courtesy car available
The car was serviced with the time promised and return washed and cleaned inside.
The only problem was that they serviced the car but didn't put the correct time on the clock back.
I was a little late for my Fast Lane service appointment but was left hanging around service reception for 10 minutes before any member of staff appeared. When a member of staff did appear she completely ignored me. Eventually a male member of...
I would have given five stars but for the fact that when I took the car in they couldn't find the booking on their records. They lent me a courtesy car and fitted me in!
Eric Pursglove was very good at communicating. The video link was useful too.
Did a good professional job on the car on time. Downsides are difficult to get through by phone to book in and had to wait 15 minutes on collection as advisor was having lunch. In the end I asked to see someone else but should have been offered that?
Wasnt very impressed having to wait over 10 weeks for headrest replacement but once again staff were very friendly and helpful
I booked my car in at 8:00am for a brake fluid replacement, returned to pick the cat up at 16:30, the job was not completed. I had to return the following day for the job to be completed. First time in over 10 years of being a customer.
I was told the car had been washed and vacuumed but it hadn't. The inside of the car wasn't that dirty but the debris on the mats was there on my return. The car never saw a sponge so i'm guessing it was just blasted with a pressure washer.
Every step was clear, well managed and the team was efficient in returning calls and answering queries. Gregg Leatherbarrow was excellent, very friendly and not a-typical sales merchant (unlike my experience at two other well known manufacturers...)
Outstanding service from first enquiry to delivery. Nothing was too much trouble - everything was explained in detail. We were made to feel 'valued' from the very beginning. I can't see us going to a different dealer in future for our cars.
The staff were helpful and very communicative. The transaction was very easy to move from one car to the other. The show room had a great range to look at.
The service was great.I was kept well informed throughout the process until delivery
I felt like a valued customer, nothing was too much trouble. All staff were very polite .
Courteous staff, clean and appealing centre.
From first introduction to final visit John Ferguson answered absolutely every question and query with excellent customer satisfaction each time we visited the BMW centre.
Very welcoming and professional
Courteous staff and professional.
We were treated really well by the staff who explained our options, and different models to us in a way that was easy to understand and make a decision on which model to go for.
Perfect dealership. Very clean and today. Great staff and a pleasure to deal with
the whole thing was done very good
The sales staff were excellent - they worked hard to make sure my car was delivered quickly and delivered on their promises.
Always informed me at what stage the car was at through the delivery and was completely blown away with the delivery and how special it was made for me was absolutely impressed and was a great surprise how they handed the car over to me 10/10 ??
The Car speaks for itself it is stunning, and the salesperson went out of his way to facilitate a very quick transaction, he was great!
Salesman Anthony Inman went above and beyond. Made us feel special,and was the main reason why we chose the BMW over the VW.
Sale person was very helpful and nothing was any trouble to him. He was always on the end of the phone if we had any questions.
Collecting the car was a disaster. I felt like I was being rushed as it was 5.00pm on a Friday and they wanted to go home. Fault on the dash. Drove off and had to return three times. It had a nail through the tyre. All checks had missed it.
The whole experience surpassed any other dealer I have dealt with in the past. Excellent, attentive and professional are just some adjectives Id use to describe my BMW experience.
Great one on one personal experience with bmw staff from enquiring, ordering and collection.
Brilliant customer service, super helpful and supportive!
The staff at the Liverpool branch are very helpful especially john !!
Very professional dealership with excellent staff and was dealt with by Gregg Leatherbarrow outstandingly well.
Excellent all round , everything was extremely courteous.
Best experience Ive had through the ordering to receipt of vehicle
Defo the right choice bmw for me
100% statisfied honestly couldnt be happier
When first contacting BMW Wiiliams Liverpool we spoke with the most amazing gentleman by the name of John Ferguson. He was very personable, informative, and more than helpful with our needs. It was truly an amazing experience thanks to Mr Ferguson.
thay are very good got my car on time thay said
We were really well looked after had a few problems but tony on the motorbilty side sorted ut all out
Everything was explained correctly and was always kept up to date.
I have never owned a BMW before this but i doubt now that I would drive any other car. The car is beautiful and so lovely to drive.
No problems and they make the experience of buying a new enjoyable and hassle free.
Everything was dealt with in the best possible way for me to get my car at the time I needed it, and the staff made all that possible.
I would just like to say Leigh my sales person at BMW Williams Liverpool was brilliant and took care of everything for me in buying my new car. Very professional and excellent customer service.
I have the car I have always wanted and am very happy
My salesman Dave Farrell was brilliant very helpful keeping me updated
Everyone is polite and helpful.