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Prompt and courteous service from start to finish
Car was finished and ready before time stated and was lovely and clean
Unfortunately my car was taken back in the day after the service with faults flagging on the dashboard. Very scary journey to work as car was jittering on the M6 motorway.
Prompt and courteous service, car fixed without any issues.
Top quality service from every member of staff involved. I was especially impressed by Valet staff - Barrie who helped me remove a very annoying crayon out of the back of my car which was lodged in a very awkward place and causing noise frustration.
Technically all well. Free taxi to town center. Vehicle service took six hour. Drivers mat left dirty.
Work was done quickly
Good communication Taxi service to liverpool
staff unaware of service package included with my car, tried to charge me £17.00 for an oil top up! excessive quote for repair of wash/wipe. Car not cleaned on pick up, which it usually is.
My car was picked up and returned from/to my work place. What a good service.
Efficient service provided, only reason for noy giving a 5 was I was advised after dropping off my car a software update was required
Fast efficient service and a nice clean car to collect.
Salesman Mike Jones very helpful, with no pressure.
excellent customer service
A real pleasure to deal with, the gentleman who we booked into on arrival was a total credit to your organisation
The service and attention I got from Paul Gerrard was excellent. Nothing was too much trouble, and he even gave me a quick lesson as to how to use and get the best from my sat nav.
Customer service, staff helpfulness, knowledge and ,manner was outstanding. The required work was identified quickly and I was informed quickly.Once given the go ahead for the work it was carried out as expected.
I was made very welcome by all the staff, a specially Eric pursglove in service dapartment, I think he is a very big asset to ur company. Staff r all very friendly.
Courteous, knowledgable sales executive
I was made to feel very welcome and nothing was too much trouble. Joelle Rogansky is a credit to Willams. Well done!
communication was great, you fixed the issue with the AC, however the bill says the car was cleaned - it wasn't.
My car was shoddily cleaned by an outside contracting company after its modification or replacement A/C unit. I have pointed this out with the service to BMW staff - they agreed and ask me to come back the following week - for a free clean -
Generally completely satisfied - though a tad disappointed that I had to replace a Tyre as a result of a faulty valve that was covered by the warentee.
Work done on time and appropriately
Very good customer service Person name call Eric
Very efficient and friendly
I had a timing emergency due to a flat tyre and also check on vehicle which resulted in two new tyres/two new wheels.Driving to you I was hoping that Joelle Rogansky would be on reception as her work/customer service ethos is spot on/ faultless.
Service was as I would expect from BMW, efficient and courteous. Although my car was dropped off at 9am it was not ready until after 4.30 an hour after originally stated, other would have scored top marks
Professional and businesslike
Work carried out. .courtesy car available as well.
Everything fine but error message re failed rear camera re-occurred 1 day after service. Minor fault; will wait until next visit.
Excellent service - complete package.
Welcomed in the service dept by a professional helpful member of staff. Excellent facilities while waiting.
There was a delay in picking our new car up which was annoying as I do believe it was unnecessary. But other than that the service was great.
Prices are a bit on the expensive side.
Very professional service
Firstly I appreciated the taxi from my home to pick collect my car, staff very friendly made me fell like a valued customer.Overall great service a massive improvement.
Communication was excellent and my service advisor worked out the best way possible for me to have my car repaired and also a recall upgrade completed at the same time. Car also came back fully Valeted Excellant!
Amazing experience.friendly and helpful staff.great refreshments and impeccable first class service tailored to my needs
I was supposed to receive a call the next day and never received the call
Always a great experience at Williams with friendly and helpful staff. A great waiting area superior to others!
Easy experience from start to finish staff most helpful especially Steve Hill
The car had been booked in the week before but due to an error had not. We waited in expecting the car to be picked up, we rang Williams querying it took 3 phone calls to establish the car had never been booked in.
Would have been 5 except for the comment in answer 3
problem was ironed out for in good time and a job well done
I was dealt with promptly and with courtesy.The cost of the work was agreed prior to the appointment and I also asked if an additional task could be carried out on the day.This was done accordingly.Also offered tea and cake which is always a bonus.
Very quick and professional
Timely service' good, clear advice' lifts provided.
As always treatment by staff particularly Joelle was excellent.
no problems what soever
All done on time ,reception staff courteous and helpful
The time for car collection was optimistic to say the least and my service had to be rearranged as the replacement hire vehicle procedure was not adequately explained
Great level of service and always kept informed of any updates on progress.
Personal attention given and first class service
Prompt response. Good customer service. Kept well informed with the progress.
Price far too inflated. I purchase wing mirrors for my company.
Staff at service centre rude and uninterested in customer. Left waiting 6 hrs for my car and was not even called to say it was ready and upon collection told it needed further work that could of been done then if the bothered to call me!! Not happy
I trust Williams to give an honest opinion of work needed on my car
From booking to completion went without bother, treatment by Steve Hill was second to none a fine ambassador for BMW
i am deaf i ask them to put the air up in the tyre and they did it on lower the tyre i had to put the tyre up on my own i don't know why??
excellent service from start to finish - brilliant staff and customer care completely satisfied 5*
Excellent smooth service and lovely staff
Got to the Root of the Problem quickly-and resolved it
Very helpful staff and easy booking in process. I really appreciated a time slot appointment which works very well.
Got a maps upgrade in April, but there was a problem. The solution required a new part costing over £1000. So a £200 maps upgrade cost me £1,200 - so I'm not happy. However, the service experience at Williams Liverpool was good as always.
very pleasant and engaging staff, fast turnaround and, of course good value for money
Kept waiting to pay and collect my vehicle in the evening, even though I was contacted just after lunch to say it was completed. I was then informed that the key to my locking wheel nuts was damaged and I have have to pay for a replacement.
The works carried out where fine but on the day of collection we had agreed to collect the car between 10.30 & 11.00. We arrived at 10.30 and had to wait well over 45 minutes to collect the vehicle. We were advised that everyone was in a meeting.
welcoming friendly surroundings proffesional service
Service was done expertly and Williams catered for my request to leave the car overnight as i couldn't pick it up on the same day.
Part that was identified and ordered came in but only to be found it was the incorrect item delivered and this caused a days delay.
Service was excellent however the Enterprise courtesy car experience was poor. They were late, slow and did not make me feel valued. The courtesy was an Aygo when they had promised a Corsa class car
Having booked in for a speedy, while I wait service over a lunch time & in between meetings, I was not greeted at the door, I was not expected even though I had telephoned to rearrange my appointment a week earlier & I had to make my own hot drink.
Efficient & effective
This was our first experience at Williams Liverpool.After arriving on time to drop off the car , weeerekept waiting for 40 minutes . We had travelled more than 100 miles , and this was the last thing we needed.
7days after the service I found out wind screen washer has not been filledAlso when I checked oil 1 wk after the service found that oil level was low and oil looked dirty
The car was in for it's first service and I was concerned that there was a booming noise which occurred when the car had been driven for about half an hour or so, and sounded similar to a blowing exhaust. Then after a short while the noise stopped.
Quick and efficient made very well come .
Whilst the initial front facing customer service was good, as we drive off in our car we heard a horrible crunching sound from underneath the car. We pulled over to look underneath and a clamp had been left attached to the car holding a flap open.
Very helpful on the initial enquiry & work carried out quickly & efficiently while I waited. Waiting facilities comfortable
Everything was operated quite smoothly within the williams side of things. However, when it came to the hire car side, things where a bit different, once I contacted Williams about this the matter was resolved a lot quicker that's to the staff.
My wife collected car, she had to wait to be seen even though there was no other customers With a BMW rep. The mini operative finished with his customer then helped her. No security to check she was my wife, she gave a name and was given the keys.
Car was delivered back on time and job done. It did have to come back a second time for a part to be ordered which was a minor irritation since the garage knew what it was booked in for.
Great service from staff. Everything is taken care of efficiently
I booked my car in for investigation of a grinding noise from the front . They had it for 2days & spent over £1000 replacing a suspension pump when I got the car back it made same noise. Booked it in again they had it for 4 days & said it was normal!
Outstanding service generally particularly from the valeting team who helped immensely with a problem on the beige soft-top. Everything handled well - only negative is a rattle now when idling and cold - can live with it to be fixed next time.
The nice reception, how quickly I was dealt with.
GOOD AS ALWAYS
Sales representative was very helpful in supporting me to decide the type of car to choose
Very well looked after by Marcus and the team at Williams Liverpool
Dave was very professional, not pushy felt comfortable .
Very nice surroundings, attentive staff who looked after me, nice process for the actual unveiling of my new vehicle.
Highly personal service with continuos timely updates regarding my new cars delivery.
Excellent service from Marcus Crocker at BMW Liverpool. Really nice welcoming showroom. Asked if we wanted coffee and cakes on arrival even before purchase. All staff, from salesmen to reception, excellent.
Very easy to deal with
I was given all the information I needed to make sure the car was the right choice for me I never felt hurried and I was made to feel at ease when I asked questions my sales man was only to happy to explain anything I was not sure of
I'm appalled at the level of customer service I received. Sales advisor was highly unprofessional, trying to pressure me into signing a contract that was incorrect - offering to come to my workplace to pick it up!
I was very happy with the staff, Gregg and Connor were informative and kept me up to date with all the information throughout the process.
Great service from all concerned this is now my 3rd BMW from the centre. Phil Bush was brilliant all the way through.
John ferguson who dealt with us all throughout our experience with bmw was very helpful and professional and made the experience enjoyable and nothing was any bother to him even when we had a crying baby & a messy toddler with us.
I found Gregg to be professional and articulate and also very knowledgable. He made the process very straightforward.
Was told this was the 'Top Spec' car yet it has no parking sensors, I'm presuming this came at an additional cost, yet this was never offered to me and I wanted them on my car.This was one of many things that wasn't explained to me.
Conor Moran the salesman excellent
Great customer service from Gregg and the most perfect car found for me!
From purchase to delivery, dealt with in professional manner with excellent service delivery by sales man Conor in new car sales Liverpool pleasure to do business with a credit to BMW.
Excellent deal on the car I wanted
Very satisfied , very well organised and presented
Because of the overall friendliness and professionalism of everyone involved.
A blip over part ex price was dealt with quickly and professionally.
I was given very good advice when purchasing and Richard always promptly answered my emails with subsequent queries. Nothing was too much trouble for Richard and he even came to my house to fit my personalized number plates after a busy day at work.
Sales rep excellent and follow up service acknowledge
Professional and curteous service
Phil Bush top drawer, great reception team, spotless venue
Fantastic customer service both before and after purchase. Nothing was too much bother and Phil even brought cars to us that we could test drive rather than us travelling to Liverpool.
Customer service at its very best. The friendly welcoming receptionists. Conor Moran who dealt with the initial purchase and Gregg Leatherbarrow who dealt with processing the actual delivery of the car, couldn't have been more helpful.
John who dealt with us was very helpful and explained everythin to me, step by step
No reason not to
Marcus was efficiently informative, kept in touch and did what he said he would do.
The service from start to finish was fantastic. Attentive customer service personalised by John Ferguson who went above and beyond to make sure every last detail of my car was looked into. All staff very welcoming on each visit also
I was giving the best customer service I couldn't of asked for more John Ferguson and Lydia was so kind and helpful nothing was to much they, this was my first car and the customer service I received was brilliant.
i absolutely love my new car met all my expectations and more. staff were very friendly and helpfull. will definatly deal with them angain in the future and recommend them to friends and family. x
Enjoyed it, good attention to detail
Excellent customer focus
All the Staff at the BMW Centre were very helpful and welcoming. The Sales Executive was extremely helpful, especially in arranging for me to have my car registered with a 66 plate as it had arrived earlier than anticipated.
I would have given a higher rating if the salesman had of explained the equipment which was fitted as standard. In stead of asking what I wanted. I miss not having front parking sensors, which I thought would have been stardard.
John Ferguson was really helpful always keeping upto date and explaining everything gave us the full BMW experience can't thank him enough
Great help and advice from start of process to pick up! Really enjoyed the presentation of the car at collection.
Amazing top quality service
From start to finish the team looked after my every need.John was knowledgeable efficient and very courteous. I was updated with the progress of the order, and was treated like a VIP.
Andy Bowen was superb and took care of our every need
Very help full sales man .
Having purchased my first brand new BMW I am very experienced in buying new from numerous centres and brand Andy and John were both exceptional in both expirence and comfortable as the cars they were selling
Great advice and customer service from Andy Bowen.
Very friendly service it was like attending a upmarket hotel lobby but with cars in ! John made us feel very welcome in a environment me or my mother wasn't use to. Purchasing a brand new vehicle from the bmw centre was a enjoyable experience.
Got the car I wanted at the price I wanted. Process was trouble free and happy with the car.
The sales rep was very helpful in every aspect keeping in touch and explaining everything in detail right up to and beyond the collection of car
David was fantastic, very friendly and attentive and actually listened to what we wanted. The only thing that let BMW down was both of the rooms being full when I picked my car up so it was just sat outside, not David's fault
Made you feel at home and relaxedEnough to make you want to come back again. Reception was great , presentation at it's best , and salesman John & Andy were the best I've ever dealt with. ( Brilliant. )
The sales person I delt with was Conor Moran all calls emails returned almost straight away nothing was too much trouble o felt I was the only customer Conar had to deal with. All staff at BMW Lpool were a pleasure
A pleasant experience dealing with professional staff in a relaxed environment
No troubles; a smooth and efficient buying experience.