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The service was carried out promptly and finished early. My car was immaculate when I collected it and everything was explained to me.
The service I had was quick and done professionally. The staff are also very courteous.
see above, final lack of attention to detail
I did have a few problems with my car but Steve was so helpful, he sorted it for me and even brought the vehicle to my workplace for me, he was really helpful and professional.
Service advisor explained everything and service manager made sure I was completely satisfied
I was notified by text my car was ready at 3.45 arrived in service centre at 4.10 did not get the car back until 5.10.I was told it also had been washed and cleaned and it wasn't but I could not go back in and get them to do it because I could not wa
I was well informed & looked after by Eric who even escorted me to my car.
I have not checked yet what has been done to my car
Same as above. Awful service and customer attitude for such an apparent prestige company. They had the car for 2 days for 2 faults and when I collected the vehicle the faults were still present.
Highly skilled servicing team, give me a lot of confidence in their reliability.
Bought a brand new car in March 2017 and it didn't have the most up to date sat nav in. Poor communication between different departments when trying to arrange a suitable time for me to have my sat nav upgraded which meant I had to rearrange for the
was not informed car would be ready. Was not given the option to change work to another day.
Everything aspect is designed to put you at ease and make the experience enjoyable
Work seems to have been carried out to a high standard in order to get my car back on the road.
IT problems delayed my service but these things happen. Otherwise 5 stars
completed tasks in their specified time frame and were quick to spot all the defects
Not sure why I only have 250 characters in this section when all others have 800 so my answers are covered elsewhere
Friendly staff very accommodating
All according to schedule well organised and efficient
I dropped the car off at 10am for annual service and was told it would take 5hrs. I returned at 1530hrs (5.5hrs) and was told it wasn't quite ready so i took a seat. I finally received my keys at 1740 after very few updates as to why it was so long
Excellent, I drop the car off, they get me a taxi into the city centre and then call or message me when it is ready. There are drinks and snacks available if you want to wait.
Friendly and personal attention.
Explanation given as to what work had been carried out and no problems have arisen with vehicle.
No issues with the quality of the work undertaken but the service desk experience was not ideal. It took 3-4 calls to speak to an advisor to book my car in and, on delivering my car, was told that I could not collect at the agreed time.
It was a very seamless experience, car dropped off, car worked on, car cleaned and returned. no hassle whatsoever.
Excellent customer service
Friendly and knowledgeable staff on site
car had oxygen sensor replaced which as improved my mpg but the other concern that my vehicle when in for which is the engine over revving and the grinding noise from back of vehicle is still there
Didn't really get a full analysis just a brief explanation
Waited over 40 mins before being told I didn't need to see anyone. Unable to give me a courtesy car when needed. Had to wait another 40 mins to pick up car when told it was ready. Rang up service centre for issue with drive train and never sorted out
I spoke with Mark and he resolved the problem efficiently. I would give him 5 stars but the early waiting experience was not really satisfactory.
BMW helped me but I had to wait 5 hrs for recovery truck !
The professionalism and friendliness of all BMW staff at Williams Liverpool was excellent.
No staff to book people in while your staff are waiting in the workshop to deal with the jobs.when I said the feedback would be hard to complete it was greeted with a rude reply.
Very satisfied but the car wasn't valleted
everything was carried out as discussed, on time and with no fuss.
The only thing that let it down was they said that they had cleaned my car and they hadn't. My car wasn't really dirty anyway but if they say they have done something, they should have. Particularly as I was without it for the whole day .
Will never take my care back to bmw Williams again. NICK MURRY service manager useless to fix my problem just looked at me when I complained.wasted of my time.
3rd time fault not repaired
Apart from the fast lane service taking a little longer than advised everything was great.
It was a breeze felt looked after.
Done the job on time exactly as I expected
Very good attention to my needs
After having my car in six weeks earlier for investigation, arranging a date for all work to be carried plus a courtesy car, I arrived to find the car had not been booked, no parts ordered and no courtesy car available and was without a car for 3 day
Attention to detail and feedback from staff
Easy to come in and do some work in the waiting area while the car is serviced. The video summary of the service was a nice touch.
Car need a new part which had to be ordered. Took longer than expected but Sam kept me informed at all times with what was happening
Although Williams did manage to attend to my car asap I was disappointed that no courtesy cars were available - this would have negated the need to have my car back as a matter of urgency.
patricia and roy made it pleasant,Very efficient.
I was extremely pleased the only slight fly in the ointment was the time I had to wait when dropping it off however I did have a nice cup of coffee and read of the paper as I wasn't in a big rush but on another day this may have been quite a nuisance
I received updates and a video of a check showing the underside, wheels, tyres and brakes detailing the condition of each item. This was totally unexpected and extremely welcome and was provided by the Technician who completed the work Eric Danson.
Everything was carried out on time and efficently
Hire car, problem fixed quickly and good communication.
Efficient and convenient
Everybody I interacted with at Williams Liverpool was excellent. The video of my service was unexpected but excellent and reassuring.
Excellent service but could be a little cheaper
The staff at a BMW work so hard to keep you happy and in the picture at all times. Although they could not solve my issue. I was promised they will get back to me with an answer, after they have spoken to BMWHQ
I received a text saying that car would be ready at 4pm. I arrived accordingly but didn't get car till 5.45pm
Knowledgeable and friendly staff and a premium waiting area
The staff were attentive, efficient and very professional.
Very professional service and liked the video report. Unfortunately, overall process took longer than expected due to high volume on the day.
Car had no faults and my car was cleaned
Good experience, although I wasn't offered an alternative vehicle which disappointed me
They are always super efficient.
As in answer 1. The service consultant said he would check what was happening, ten minutes later I went to ask him about progress, he had done nothing ! He then checked and the car was ready an hour later.
I had no major issues just a couple of minor delays.
Satisfied with how my car was dealt with and it was a bonus to have the video inspection sent to my mail Address
Would have been a 5 as great service, but had to wait nearly 4 weeks to get a slot with a courtesy car. Video from the mechanic was very friendly and informative.
Excellent customer service!
Again Paul in services is a shining star
easy to arrange and deal with, friendly staff and kept me informed through the day with additional findings that needed to be addressed while front pads needed changing. Explanation as to why Front disks needed to be changed was informative.
I could not fault Williams in any way , so credit where it is due.
I was told my car would be ready for 8am, I arrived at 10am and was told it would be ready in 10minutes, it wasn't ready. Then i had to wait over an hour and thus i was late for work. I understand there can be delays but i like a honest estimate time
Sales team aren't pushy and are extremely helpful, and the service team are excellent. Eric Pursglove dealt with my service request and was very polite and professional and nothing was a bother to him he even opened the door to my car for me.
Because its true
Great customer service
Helpful and informative
My vehicle was recalled, my car was bumped while stationary while we were sat in it with my daughter & 1 of the BMW service team. The lady from Enterprise had the Gaul to deny the incident even thou we were all sat in the vehicle Cont below.
Very helpful and attentive service. Also BMW assist was first class.
Great service and added value from the video confirming the car's status provided additional peace of mind
The quality of the service was excellent. The guy who dealt with the service was friendly and generous with his time. The only thing preventing 'completely satisfied' score was that the day I arrived for my service, I was left waiting for 42 minutes.
Service provided was excellent, however the earliest appointment was more than 2 weeks away.
Wait to book in and collect car was not ideal.
The service staff were great and the service video I received was very informative. The main thing that impacted my experience was that 2 days after the service I got a 'coolant fluid low' warning, which I'd have expected should have been checked.
Good service reception from Sam Cooklynn
as explained above
There was too much of a wait, both on dropping the car off and picking it up. Each time I had to wait half an hour.
I was well looked after and my car was washed.
See comments above.
The service was completed on time and to a high standard, including a vehicle health check which I found interesting and helpful. Also the car was returned clean outside and in.
Impressed with the video provided. Good to be able to see that all is in order.
I had no problem in last two years with service just some delay .And price is higher then every where els .....
I didn't think you would clean my car as well. Well done ??
They were flexible and carried out a wonderful job
All the staff from reception and sales man can not be more helful
Waited a long time to collect after the arranged time of 4.15 (4.50) and even then they did not have time to valet the car unless i waited another 20 minutes. They were not able to give me a credit to have a valet done anywhere else.
Easy to book an appointment, time of arrival and time when car was ready was convenient to me. Kept me informed of progress via text. Took time to go through check list when I picked up car.
Requested for 16:00 got it back fixed at 16:50 and though full reset performed to correct things allegedly sucussfully fault still there so no progressNew for catches fitted correctly without issue Quote for paint repair not done
All jobs were completed in the time scale
Really friendly helpful staff who were prepared to go the extra mile
Car's been absolutely fine since and it was nice to have a video sent to me of my car having a 'health check' whilst it was in
Again, good communication throughout the whole time my car was with Williams.
From dropping off my car to picking up. I was keeped up to date. Brilliant service.
Good dealer, good service, nice environment.A couple of changes they send a text to say your car is ready, This is not correct I turned up to pick my car up and after a 30 mile drive it was finished also has to take in again after some warranty work
Having your quality car valeted after servicing is fairly standard. A bit more attention to this detail would have been appreciated.
Staff were helpful and very professional.
It was initially hard to get a call answered to get an appointment. And the service took longer than suggested. But the customer service staff were all great
Nothing is too much trouble for the whole team. A very pleasant experience visiting the service centre.
Everything was done to our satisfaction
Expensive and frustrated to receive the 11am call as I get each time trying to sell me overly priced tyres. The tyres are still well within the legal limit. The clean and valet was terrible.
Very pleased with the level of services from Williams Liverpool. Very friendly and extremely helpful.A breath of fresh after my horrible experience with Halliwell Jones of Chester
The people I dealt with were very friendly. The service was completed within the agreed timeframe.t
Had a problem diagnosed but there not 100% that the problem is the problem they say it is £800 is an expensive guess with no guarantee of a fix
Flexible customer centric approach and a great member of staff who understands the balance of customer and business needs
Mr Martin Farrell,the new car sales executive looked after us ,and explained in detail our new car and fully answered all our questions,we have had several new cars but the purchase of our bmw was made extra special by Martin presentation and flowers
The service at this dealer was very good and everything went smoothly
Chris looked after me really well keeping me well informed throughout the experiance
Everything went to plan car arrived earlier than expected which was great. And when picked the car up it was waiting for me in the show room.
Got exactly what was wanted
Nothing was too much trouble
Phil Bush went above and beyond.
Service was fantastic and also the attention to detail at all times
Completely satisfied and nothing was a problem, amazing service.
All of our questions were answered in clear, understandable terms. We were particularly impressed with the high standards of the showroom and the knowledge of the staff we spoke to,
Excellent customer service
From choosing my car and picking it up, I was given 5* treatment! 100% satisfied!
The staff were very polite and looked us really well. We arrived early for an appointment and the staff showed to a nice seating area and provided coffee.Upon collecting the car Ash Ali went above and beyond showing us aspects of the car
Arrived in great condition
Plenty of time to show me how it works and make sure I was comfortable.Good communication before arrival.
Very professional handover
Made to feel at ease & comfortable. Any questions answered clearly and didnt feel rushed. Comprehensive details given in a professional but friendly manner. Handover was excellent with straightforward guidance and familiarisation tips for the vehicle
all very professional and delivery on time
Everything was explained and communication was good.
Just great we bought another car too. Nice touch with the sliding doors when you are presented with your new car.
New car sales advisor Mr Martin Farrell from William's Liverpool was excellent, kept me fully informed of progress of vehicle from start to finish.
The salesman john ferguson was very thorough and helpful in explaining how some function positions had been changed in my new 320i m sport, from the day of agreeing the purchase to delivery I was very satisfied.
Sean Midtsaeter and Paul Gerrard very helpful
Conor Moran took me through the whole process. He was helpful and offered advice and guidance. He answered emails and kept in touch until I was ready to collect my vehicle. It was a pleasure to do business with Williams Liverpool.
John ferguson was fantastic. He spent about 2hours looking at cars and made sure we were getting the right one. He called just to see how we was getting on with the car2days after purchase and left a lovely bunch of flowers. Fantastic member of staff
Outstanding Mr John Fergerson explained everything to us our wait for our new car should have been 4 weeks again outstanding was ready to collect 1 wk earlier many thanks again