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ABOUT WILLIAMS LIVERPOOL.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was carried out promptly and finished early. My car was immaculate when I collected it and everything was explained to me.

Service

The service I had was quick and done professionally. The staff are also very courteous.

Service

see above, final lack of attention to detail

Service

I did have a few problems with my car but Steve was so helpful, he sorted it for me and even brought the vehicle to my workplace for me, he was really helpful and professional.

Service

Service advisor explained everything and service manager made sure I was completely satisfied

Service

As above

Service

I was notified by text my car was ready at 3.45 arrived in service centre at 4.10 did not get the car back until 5.10.I was told it also had been washed and cleaned and it wasn't but I could not go back in and get them to do it because I could not wa

Service

I was well informed & looked after by Eric who even escorted me to my car.

Service

I have not checked yet what has been done to my car

Service

See above

Service

Same as above. Awful service and customer attitude for such an apparent prestige company. They had the car for 2 days for 2 faults and when I collected the vehicle the faults were still present.

Service

Highly skilled servicing team, give me a lot of confidence in their reliability.

Service

Bought a brand new car in March 2017 and it didn't have the most up to date sat nav in. Poor communication between different departments when trying to arrange a suitable time for me to have my sat nav upgraded which meant I had to rearrange for the

Service

was not informed car would be ready. Was not given the option to change work to another day.

Service

Everything aspect is designed to put you at ease and make the experience enjoyable

Service

Work seems to have been carried out to a high standard in order to get my car back on the road.

Service

IT problems delayed my service but these things happen. Otherwise 5 stars

Service

completed tasks in their specified time frame and were quick to spot all the defects

Service

as above

Service

Not sure why I only have 250 characters in this section when all others have 800 so my answers are covered elsewhere

Service

Friendly staff very accommodating

Service

All according to schedule well organised and efficient

Service

I dropped the car off at 10am for annual service and was told it would take 5hrs. I returned at 1530hrs (5.5hrs) and was told it wasn't quite ready so i took a seat. I finally received my keys at 1740 after very few updates as to why it was so long

Service

Excellent, I drop the car off, they get me a taxi into the city centre and then call or message me when it is ready. There are drinks and snacks available if you want to wait.

Service

See above

Service

Friendly and personal attention.

Service

Explanation given as to what work had been carried out and no problems have arisen with vehicle.

Service

No issues with the quality of the work undertaken but the service desk experience was not ideal. It took 3-4 calls to speak to an advisor to book my car in and, on delivering my car, was told that I could not collect at the agreed time.

Service

It was a very seamless experience, car dropped off, car worked on, car cleaned and returned. no hassle whatsoever.

Service

Excellent customer service

Service

Friendly and knowledgeable staff on site

Service

car had oxygen sensor replaced which as improved my mpg but the other concern that my vehicle when in for which is the engine over revving and the grinding noise from back of vehicle is still there

Service

Didn't really get a full analysis just a brief explanation

Service

Waited over 40 mins before being told I didn't need to see anyone. Unable to give me a courtesy car when needed. Had to wait another 40 mins to pick up car when told it was ready. Rang up service centre for issue with drive train and never sorted out

Service

I spoke with Mark and he resolved the problem efficiently. I would give him 5 stars but the early waiting experience was not really satisfactory.

Service

BMW helped me but I had to wait 5 hrs for recovery truck !

Service

The professionalism and friendliness of all BMW staff at Williams Liverpool was excellent.

Service

No staff to book people in while your staff are waiting in the workshop to deal with the jobs.when I said the feedback would be hard to complete it was greeted with a rude reply.

Service

Very satisfied but the car wasn't valleted

Service

everything was carried out as discussed, on time and with no fuss.

Service

The only thing that let it down was they said that they had cleaned my car and they hadn't. My car wasn't really dirty anyway but if they say they have done something, they should have. Particularly as I was without it for the whole day .

Service

Will never take my care back to bmw Williams again. NICK MURRY service manager useless to fix my problem just looked at me when I complained.wasted of my time.

Service

3rd time fault not repaired

Service

See above.

Service

Apart from the fast lane service taking a little longer than advised everything was great.

Service

It was a breeze felt looked after.

Service

Done the job on time exactly as I expected

Service

as above

Service

Very good attention to my needs

Service

After having my car in six weeks earlier for investigation, arranging a date for all work to be carried plus a courtesy car, I arrived to find the car had not been booked, no parts ordered and no courtesy car available and was without a car for 3 day

Service

Good

Service

Attention to detail and feedback from staff

Service

Easy to come in and do some work in the waiting area while the car is serviced. The video summary of the service was a nice touch.

Service

See above

Service

Car need a new part which had to be ordered. Took longer than expected but Sam kept me informed at all times with what was happening

Service

Although Williams did manage to attend to my car asap I was disappointed that no courtesy cars were available - this would have negated the need to have my car back as a matter of urgency.

Service

patricia and roy made it pleasant,Very efficient.

Service

I was extremely pleased the only slight fly in the ointment was the time I had to wait when dropping it off however I did have a nice cup of coffee and read of the paper as I wasn't in a big rush but on another day this may have been quite a nuisance

Service

I received updates and a video of a check showing the underside, wheels, tyres and brakes detailing the condition of each item. This was totally unexpected and extremely welcome and was provided by the Technician who completed the work Eric Danson.

Service

Everything was carried out on time and efficently

Service

Hire car, problem fixed quickly and good communication.

Service

Efficient and convenient

Service

Everybody I interacted with at Williams Liverpool was excellent. The video of my service was unexpected but excellent and reassuring.

Service

See above

Service

Excellent service but could be a little cheaper

Service

The staff at a BMW work so hard to keep you happy and in the picture at all times. Although they could not solve my issue. I was promised they will get back to me with an answer, after they have spoken to BMWHQ

Service

I received a text saying that car would be ready at 4pm. I arrived accordingly but didn't get car till 5.45pm

Service

Knowledgeable and friendly staff and a premium waiting area

Service

The staff were attentive, efficient and very professional.

Service

Very professional service and liked the video report. Unfortunately, overall process took longer than expected due to high volume on the day.

Service

Car had no faults and my car was cleaned

Service

Good experience, although I wasn't offered an alternative vehicle which disappointed me

Service

They are always super efficient.

Service

A/A

Service

As in answer 1. The service consultant said he would check what was happening, ten minutes later I went to ask him about progress, he had done nothing ! He then checked and the car was ready an hour later.

Service

I had no major issues just a couple of minor delays.

Service

Satisfied with how my car was dealt with and it was a bonus to have the video inspection sent to my mail Address

Service

Would have been a 5 as great service, but had to wait nearly 4 weeks to get a slot with a courtesy car. Video from the mechanic was very friendly and informative.

Service

Excellent customer service!

Service

Again Paul in services is a shining star

Service

easy to arrange and deal with, friendly staff and kept me informed through the day with additional findings that needed to be addressed while front pads needed changing. Explanation as to why Front disks needed to be changed was informative.

Service

I could not fault Williams in any way , so credit where it is due.

Service

I was told my car would be ready for 8am, I arrived at 10am and was told it would be ready in 10minutes, it wasn't ready. Then i had to wait over an hour and thus i was late for work. I understand there can be delays but i like a honest estimate time

Service

Sales team aren't pushy and are extremely helpful, and the service team are excellent. Eric Pursglove dealt with my service request and was very polite and professional and nothing was a bother to him he even opened the door to my car for me.

Service

Because its true

Service

Great customer service

Service

Helpful and informative

Service

My vehicle was recalled, my car was bumped while stationary while we were sat in it with my daughter & 1 of the BMW service team. The lady from Enterprise had the Gaul to deny the incident even thou we were all sat in the vehicle Cont below.

Service

Very helpful and attentive service. Also BMW assist was first class.

Service

Great service and added value from the video confirming the car's status provided additional peace of mind

Service

The quality of the service was excellent. The guy who dealt with the service was friendly and generous with his time. The only thing preventing 'completely satisfied' score was that the day I arrived for my service, I was left waiting for 42 minutes.

Service

Service provided was excellent, however the earliest appointment was more than 2 weeks away.

Service

Wait to book in and collect car was not ideal.

Service

Disgraceful service

Service

The service staff were great and the service video I received was very informative. The main thing that impacted my experience was that 2 days after the service I got a 'coolant fluid low' warning, which I'd have expected should have been checked.

Service

Good service reception from Sam Cooklynn

Service

as explained above

Service

There was too much of a wait, both on dropping the car off and picking it up. Each time I had to wait half an hour.

Service

I was well looked after and my car was washed.

Service

See comments above.

Service

The service was completed on time and to a high standard, including a vehicle health check which I found interesting and helpful. Also the car was returned clean outside and in.

Service

Impressed with the video provided. Good to be able to see that all is in order.

Service

I had no problem in last two years with service just some delay .And price is higher then every where els .....

Service

I didn't think you would clean my car as well. Well done ??

Service

They were flexible and carried out a wonderful job

Service

All the staff from reception and sales man can not be more helful

Service

Waited a long time to collect after the arranged time of 4.15 (4.50) and even then they did not have time to valet the car unless i waited another 20 minutes. They were not able to give me a credit to have a valet done anywhere else.

Service

Easy to book an appointment, time of arrival and time when car was ready was convenient to me. Kept me informed of progress via text. Took time to go through check list when I picked up car.

Service

Requested for 16:00 got it back fixed at 16:50 and though full reset performed to correct things allegedly sucussfully fault still there so no progressNew for catches fitted correctly without issue Quote for paint repair not done

Service

All jobs were completed in the time scale

Service

Really friendly helpful staff who were prepared to go the extra mile

Service

Car's been absolutely fine since and it was nice to have a video sent to me of my car having a 'health check' whilst it was in

Service

Again, good communication throughout the whole time my car was with Williams.

Service

From dropping off my car to picking up. I was keeped up to date. Brilliant service.

Service

Good dealer, good service, nice environment.A couple of changes they send a text to say your car is ready, This is not correct I turned up to pick my car up and after a 30 mile drive it was finished also has to take in again after some warranty work

Service

Having your quality car valeted after servicing is fairly standard. A bit more attention to this detail would have been appreciated.

Service

As above

Service

Staff were helpful and very professional.

Service

It was initially hard to get a call answered to get an appointment. And the service took longer than suggested. But the customer service staff were all great

Service

Nothing is too much trouble for the whole team. A very pleasant experience visiting the service centre.

Service

Everything was done to our satisfaction

Service

Expensive and frustrated to receive the 11am call as I get each time trying to sell me overly priced tyres. The tyres are still well within the legal limit. The clean and valet was terrible.

Service

Very pleased with the level of services from Williams Liverpool. Very friendly and extremely helpful.A breath of fresh after my horrible experience with Halliwell Jones of Chester

Service

The people I dealt with were very friendly. The service was completed within the agreed timeframe.t

Service

Had a problem diagnosed but there not 100% that the problem is the problem they say it is £800 is an expensive guess with no guarantee of a fix

Service

Flexible customer centric approach and a great member of staff who understands the balance of customer and business needs

Service

Mr Martin Farrell,the new car sales executive looked after us ,and explained in detail our new car and fully answered all our questions,we have had several new cars but the purchase of our bmw was made extra special by Martin presentation and flowers

Sales

The service at this dealer was very good and everything went smoothly

Sales

Chris looked after me really well keeping me well informed throughout the experiance

Sales

Everything went to plan car arrived earlier than expected which was great. And when picked the car up it was waiting for me in the show room.

Sales

Got exactly what was wanted

Sales

Quality service

Sales

Nothing was too much trouble

Sales

Fantastic service

Sales

Phil Bush went above and beyond.

Sales

Service was fantastic and also the attention to detail at all times

Sales

Simple process

Sales

Completely satisfied and nothing was a problem, amazing service.

Sales

All of our questions were answered in clear, understandable terms. We were particularly impressed with the high standards of the showroom and the knowledge of the staff we spoke to,

Sales

Excellent customer service

Sales

From choosing my car and picking it up, I was given 5* treatment! 100% satisfied!

Sales

The staff were very polite and looked us really well. We arrived early for an appointment and the staff showed to a nice seating area and provided coffee.Upon collecting the car Ash Ali went above and beyond showing us aspects of the car

Sales

Arrived in great condition

Sales

Plenty of time to show me how it works and make sure I was comfortable.Good communication before arrival.

Sales

Very professional handover

Sales

Made to feel at ease & comfortable. Any questions answered clearly and didnt feel rushed. Comprehensive details given in a professional but friendly manner. Handover was excellent with straightforward guidance and familiarisation tips for the vehicle

Sales

all very professional and delivery on time

Sales

Everything was explained and communication was good.

Sales

Just great we bought another car too. Nice touch with the sliding doors when you are presented with your new car.

Sales

New car sales advisor Mr Martin Farrell from William's Liverpool was excellent, kept me fully informed of progress of vehicle from start to finish.

Sales

The salesman john ferguson was very thorough and helpful in explaining how some function positions had been changed in my new 320i m sport, from the day of agreeing the purchase to delivery I was very satisfied.

Sales

Sean Midtsaeter and Paul Gerrard very helpful

Sales

Conor Moran took me through the whole process. He was helpful and offered advice and guidance. He answered emails and kept in touch until I was ready to collect my vehicle. It was a pleasure to do business with Williams Liverpool.

Sales

John ferguson was fantastic. He spent about 2hours looking at cars and made sure we were getting the right one. He called just to see how we was getting on with the car2days after purchase and left a lovely bunch of flowers. Fantastic member of staff

Sales

Outstanding Mr John Fergerson explained everything to us our wait for our new car should have been 4 weeks again outstanding was ready to collect 1 wk earlier many thanks again