Loading...

ABOUT US Williams Liverpool.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

BMW xDrive

Read

Williams Liverpool BMW 7 Series Launch

Read

Williams Liverpool BMW ‘Serves’ Liverpool Hope University International Tennis Tournament

Read

Williams Support Red Nose Day.

Read

Meet the New 2 Series Convertible.

Read

Williams Liverpool BMW Win Motability Award.

Read

Williams Sponsor Liverpool One Ice Festival

Read
Williams' MacMillan Bake Off

Williams' Macmillan Charity Bake Off.

Read

David Mellor Celebrates 50 years at Williams.

Read

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff were very polite and helpful, the work was carried out quickly and conveniently while I waited. Excellent service.

Service

Very polite, efficient and professional

Service

Booking the service was easy, the person I dealt with on the day of the service told me exactly what would happen and when to come back to collect my vehicle, he was very helpful and a credit to Williams bmw.

Service

From making the appointment to having the car back, everything was performed effortlessly and on or before the time promised.While waiting there were excellent refreshments and attention from the staff. To achieve 110% I'd prefer The Telegraph !

Service

Service first class

Service

My tire was changed the same day and getting a complimentary taxi ride into town was very much appreciated.

Service

The procedure took far longer than indicated on the telephone whilst booking in, which necessitated an additional journey home and back again by train.

Service

First class service from start to finish, Steve Hill at the service centre was fantastic and couldn't do enough

Service

I was told my accessories would be available in 10 days. They took 33 days to arrive !

Service

Very comprehensive service from booking in, communication, and satisfaction of completion.

Service

Prompt and excellent service, car had end of warranty check, a service and a BMW recommended part replacement. The car was valeted and ready for collection at the agreed time.

Service

Efficient, quick turn around. Good contact to update me about the service.

Service

THE SERVICE WAS EXCELLENT, STAFF WERE VERY HELPFUL AND I WAS KEPT INFORMED OF PROGRESS AT ALL TIMES.

Service

I initially called in to the service centre as my parking light bulb had blown and the service centre identified that my car was now due for a service and both jobs were completed while I was at work.The car washed and hoovered before I collected it.

Service

tyre pressure warning the day I got the car, nail in the tyre (340£), then I got the car and they said it was the cause of the warning. Drive home and warning on again. Back to change a part, wrong part nb... Nobody contacted me as promised.

Service

I turned up on a Monday morning without an appointment hoping Williams would help. They did, without hesitation and in an extremely welcoming manner. Outstanding in my view.

Service

Everyone was polite, courteous and most importantly efficient. I was offered coffee, and someone came to ask me periodically if I needed anything. I simply could not have been treated better if I had paid them!

Service

Excellent service. Polite and friendly but extremely professional. Very impressed with Joelle.

Service

very pleasant

Service

Very good service

Service

Excellent Customer Service

Service

Excellent service . Quick and efficient and thoroughly pleased with my welcome . Always has been for the last 30 years.

Service

Went in for its MOT, told it would be cleaned and hadn,t.

Service

Vehicle booked in for third time to have air conditioning repaired under warranty. Williams re set service indicator for no reason .Spent several weeks re calling to get answer on how they would rectify their error. Specialists seemed not to know how

Service

Had a puncture on my way into work so called in without an appointment. The tyre I wanted was not in stock but the centre gave the option of ordering it to be fitted the next day or a different brand they had in stock that could be fitted immediately

Service

They were really nice and professional

Service

I feel that BMW UK could have been contacted earlier in the process.

Service

It took Three visits to get the car fixed. 1 You looked but needed parts. 2 You ordered the wrong parts 3 Car eventually fixed. Each visit effectively takes the whole day from us.

Service

I was unhappy with the wait for a courtesy car.

Service

It was that there was just a bit of palaver with the courtesy car, there was hardly any fuel in it.

Service

I took my car in for a repair but had to take it back the next day for the MOT to be done, it would have saved me time for them to be done together.

Service

It was fine.

Service

Very courteous.

Service

The paintwork was not handled very well by the centre.

Service

The centre kept leaving me on hold. This happened three times. Then the parts weren't in stock. The service was atrocious.

Service

Very fast & efficient, I also got help sourcing some accessories for the car. The only disappointment was finding the bike rack that bolts into the tow eyelets is not yet available in the UK for the F15 model.

Service

Looked after me well

Service

The service was very good.

Service

The problem with my sound system has not been resolved and I was kept waiting for 40 minutes to pick up my car.

Service

They are always exceptionally helpfull there and explain everything, and I have no complaints at all.

Service

I was dealt with very well.

Service

The service was very good.

Service

Mainly due to the friendliness of the staff and the openes of working the price out in front of you on the TVs.

Sales

Just very good service and attention

Sales

Good communication. Car was delivered before scheduled.

Sales

All staff I dealt with were all very pleasant and helpful

Sales

attentive sales person

Sales

Nothing was too much trouble

Sales

I was made to feel valued and special

Sales

Fantastic experience from start to finish

Sales

The deal was good. The salesperson (Martin Simon) worked hard and really wanted my business (in competition with your Chester BMW centre) without being too pushy. Felt like a mutually beneficial deal without the "hard sell" that everybody hates.

Sales

Sales exec Mark Bibby at Williams Liverpool very helpful and kept me informed regularly as to progress of order.

Sales

Nice Garage, good service and great understanding re providing a courtesy car to bridge the time gap between my old car being sold and collecting my new one due to it being delayed - was a big help.

Sales

Love the car I discover a new gadget or button everyday, love the way it drives and the looks I get for people passing.

Sales

I was given the help and advice I wanted in choosing my BMW 5 series

Sales

As my mother is an existing customer with Williams Liverpool, I was warmly welcomed and felt as though I too myself was an existing customer. Throughout purchase and delivery Lydia has been most attentive to my needs and questions.

Sales

Gregg Leatherbarrow was very helpful and patient throughout the sales process

Sales

Marcus went out of his way to ensure a satisafactory deal for all concerned, and kept me in the loop all the way through the process.In addition, the handover to the product specialist Lydia, to run through all features that is a great touch.

Sales

Very satisfied. The sales manager went out of his way to help, he was called Greg Leatherbarrow.

Sales

Mark was very good

Sales

The service was very good.