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Very limited appointment diary, which was blamed on Christmas and New Year and because the centre was 'busy'
Very professional and courteous.Very impressed at the attention paid to detail also. At BMW the staff are always prepared to listen carefully.
friendly and helpful staff
I bought the car two weeks prior to my visit and the issues that had to be resolved should of been done for me prior to me collecting my car.
very quick service turn-around - car cleaned - people friendly - top marks
Service performed on time and courteously. Loan car made available at very short notice
Everything was fine
Good overall service - car was booked in for a fault but had to wait 2 weeks to be scene but luckily when it got brought in by recovery it was fixed within a few days. Car had been cleaned upon pick up which made me happy.
We were welcomed by the staff who were excellent. Lower mark because I had to wait 5hrs for a tyre to be delivered, before being fitted.
everything completed on time
Nothing to do with the staff, I have no complaints other than the fault has not been fixed.
They made it convenient for me and completed the work on time and to my expectation.
The problem i had with my car was dealt with in a professional and speedy way.
When I came to collect my car I had to wait over half an hour for service desk to deal with me.
Parts not in stock no hire car or car through hire company available
Unable to resolve problem of DAB radio cutting out when heated rear screen switched on in my 2016 X1, despite my living on the Wirral only nine miles from a major DAB transmitter in Liverpool.
I would like to personally thank Stephen Hill for his exceptional customer service during my last visit. He always goes the extra mile to ensure my BMW is maintained to the highest standard.
Did something but didn't repair the problem - need to bring the car back again. M
It was difficult to make initial contact with the service centre - i was cut off three times over a period of two days. I am guessing the first time was because it was 4:55pm and you were about to close
Very pleased with the information provided beforehand, at completion and at pick-up.A much improved service.
Impeccable service by staff.
My car was booked in for a recall on the diver airbag.On arrival at the appointed time, I was able to book the car in without any delay.When I collected the car it had been washed and valeted as well.
Not finished on time. No communication to inform me of this so ended up sitting in waiting area for over an hour.
The loan car provided had so little fuel in it that by the time I got to the nearest garage the car stated a range of 1 mile. This is not acceptable - I put much more fuel in than I actually used. Parts unavailable so I have to book the car in again
My problem was sorted quickly and everything was explained clearly
Eric give a great job of coordinating the team and keeping me informed or the progress.
Everything happened when and how they said it would. Perfection!
Overall it was a hassle free service experience. I booked a "fast lane" service so I could wait while the car was having the brake fluid changed. I was able to sit and use the facilities while I waited. Car could have been cleaned better for the 5.
My car was supposed to be and ready for lunchtime. It then had to stay in over night. I desperatly needed it the folowing day, told it would be ready about 11am. Got a text saying it was ready at 4:25 it wasnt! Delays cause great inconveniance.
A warm welcome at centre and car serviced in allocated time.
Professional, and on time
Service good in the right time frame but did not sort a specific request
Great service and nice touch with complimentary taxi - only downside is the location is so far away from my hou on the Wirral
The lady who booked service over the phone couldn't of been anymore helpful. She was patient and worked around me and my disabled dad with the appointments and gave a variety to choose from unlike the lad from booking the 1st visit some months ago.
Score would have been higher if fault rectified on first visit
Staff were very pleasant
Great service from booking in to completion
From the moment I first rang up the customer service I received was amazing, when I then went into the service again the service I received was brilliant.
The service was excellent. Appears to have fixed the problem and I wasn't expecting the car to be cleaned at the same time - nice surprise. The guy at the desk (I'm afraid I've forgotten his name) was very friendly and very professional
I would have given 5 stars but the incomplete paperwork/final invoice meant I had an extended wait before I could take my car.
From start to finish I was very impressed with the service centre and the car was cleaned by Karl, Eric took care of the car during the visit
Always a good service the only down side is sometimes its very busy at pick up time and takes a while.
Completed on time.
Always have to wait for a while to be seen when you first come in. Never a courtesy car available to use.
Yet again the lady member of staff on the front desk was rude. She ignored me for 10 mins whilst she chatted and laughed with another member of staff in the coffee area. She is not a welcoming meet and greater!!!
Despite 4 attempts by me to speak on the phone to someone who could update me, I was unable to speak to anyone other than the receptionist. No one ever called me back or sent me an email.
on time friendly and professional staff, job completed!
No issues from start to finish with excellent customer service at reception
It was completed on time and at the cost quoted.
Once booking in and arriving at the liverpool service branch, I was told there would be no car provided for me to return home (a good 20 min drive) baring in mind I was not notified that there wouldn't be a courtesy car.
Extremely helpful, engaging and friendly receptionist. Taxi paid for to get to Liverpool shopping centre while service done. Payment fully explained. No additional costs incurred. Clean, comfy waiting area in showroom (nice hot chocolate drink!).
Polite, professional staff. Everything a customer could need was catered for.
The service experience in terms of the Reception, the handling of my booking in/booking out, etc, was all first class.
Fantastic service by all of the staff. You are treated like a visitor to a top hotel rather than a servicing garage. The surroundings and facilities are amazing. You are kept updated at all times and when your car is returned to you it is spotless.
Courteous staff as always and the job was done quickly , the car returned to me washed and vacuumed
We had a planned appointment and the arrangements worked very well.
always a good service with steve on reception
What can i say? The lady who arranged coffee was very nice! I waited 2.5 hours. Then I was told it was being cleaned. it arrived wet and dirty in&out. At fords, they clean in&out of the car and leave sweets. The small things.
Excellent service by Joelle. I was looked after from start to finish.
Prompt, personable, successful, pleasant environment to wait with great coffee and cake
Only BMW that told us about service plan when trying to book 1st service
No queuing, car ready at time indicated, no surprises in bill, car washed.
Customer Service is always first class
Was quick, easy and the service from staff was excellent.
Good and efficient
Joelle managed to fit my car in at short notice which I really appreciated given the break pads & discs needed replacing. She is an absolute asset & goes over & above in making sure the client is happy. She even stayed behind as my taxi was delayed.
excellent from Joelle
Excellent service and excellent staff. Very helpful
Did exactly what I asked for
Able to work easily and car ready on time with no issues.
Very professional and friendly the gentleman who took care of me on my Mot
Called in without an appointment as car had a puncture on the way in. Tyre was ordered and fitted the same day. Car was cleaned and valeted prior to collection.
A quick & hassle free service. Joelle was excellent, professional & extremely helpful.
It would have been a 5 but it took a little too long for someone to contact me when the car first went in. Apart from that, everything went like clockwork.
Not only was the squeak in the door corrected and the tires checked, my car was also unexpectedly valeted.
The whole experience was completely satisfactory conducted very professionally and I was particularly impressed with the me,bears of staff I spoke to and the quality of the job done.
The service was arranged at a convenient time and carried out whilst I waited. A space to work with coffee and wi-fi was available and all was carried out painlessly. Could not fault the approach.
It was simple and easy. Bit awkward sometimes
Very friendly service and good overall quality
The premises were clean and tidy, the staff were well presented, displayed a professional yet friendly attitude and were efficient. The car was serviced and returned clean and within the time I was quoted.
Excellent reception area. Professional staff who dealt with me. Inviting waiting area with comfortable chairs, including hot and cold drinks and snacks. Overall an enjoyable experience.
Didn't expect to have to stand in a queue on showroom floor to wait for a service salesman to be free. Queue getting longer all the time. Also rather resented being asked was my car a mini.
Service is always very good.
The staff are friendly,helpful and informative.
My whole experience was done with complete ease, from 1St call, to collection
Problem diagnosed as sorted in same day. Oustanding service pried by Eric.
The service from start to finish was exemplary. This started with the first encounter with the body shop, through my requirements, the options, the extra's i wanted performed, and back through to the output, and receiving my car. All fantastic.
Excellent customer service from Eric Pursglove who was my point of contact
I was completely satisfied with the service. Dropped car off in the morning. Was offered a taxi to the station. Told to return at 4pm, which I did and the car was ready.
Great personal service from stephen hill
Great interaction with staff and great service.
Everything completed, car cleaned and ready to collect at agreed time
The women that dealt with me was very helpful and always had a smile on her face.
Always happy with the service provided
I was due 1 tyre change and that there was only 1 tyre suitable for my car in stock - when I bought my car in (15 minutes before close) I was informed I needed 2 and that there were now magically 2 tyres in stock. Inconsistent information
Would have higher if they refilled the screen wash
Totally amazing experience, this is my 3rd BMW from Williams Liverpool and this was the best experience yet, although the the two were good too.
John was really helpful and knowledgable
From start to finish from the moment we where greeted. It was an excellent service throughout the customer care was brilliant. I felt at ease and really comfortable with all questions and information I could ask nothing was too silly
I was made to feel comfortable and all questions where answered with respect
Got a great car and a very good deal.
From the moment of entering the stylish showroom, we were treated as valued customers. Everything was explained to us and we were not pressured or pushed into making a decision. Williams Liverpool and David was a great experience to deal with.
Great experience with Conor, couldn't have been happier.
John Ferguson was fantastic during the whole process. He was very patient and ensured that we were completely happy before initiating each step. Exceptionally happy with the commitment and service John provided.
Very happy with the whole experience from bmw we were seen to by John Fergerson and what a lovely guy he is , always smiling and made me and my family feel really comfortable , it has been a pleasure thank you
Greg at Williams BMW liverpool was fantastic. He offered just enough information which meant there was no information overload but also no unanswered questions. He kept me informed through the whole process and secured me the perfect car.
Clear, welcoming discussion. Answered all the questions I had. Good communication over when the new car was arriving and what needed to be done.
The staff were very pleasant and we felt well looked after. The showroom and the new technology i.e. screens were very impressive. Phil Bush listened to what I wanted and offered great service.
I have found the service excellent from when first arrived . It was quick efficient and enabled me toBe able toTake possession of my car very quickly .
It was quick, easy and I felt looked after.
I was told I would get called back on a certain day to be told when I would pick the car up but never heard anything. I had to eventually chase up the dealer. Didn't make me feel cared for as a customer. Everything else excellent!
I've never ever experienced such hospitality and professionalism in any other car show room before , "outstanding ". We would like to thank Shaun , David, John and Tom and the rest of the nice people we met at the Williams BMW car show room . Thanks
Really good customer service
Greg was a pleasure to deal with from start to finish.
The salesperson was not pushy in any way towards me and my decision to purchase the car
Was kept waiting in the showroom for over an hour and a half whilst everyone thought I was being seen by another salesperson I had only come in to sign paperwork
Phil was fantastic. Didn't try and give me the hard sell which I hate. Car was ordered and delivered within a week of my first visit. The personal touch of the car waiting behind the screen with flowers was especially nice.
Attentive, polite & knowledgable staff. Clean, premium surroundings.
Fantastic deal. Salesman delivered within a week which enabled to drive it to Scotlsnd for family party.
The salesman promised to ring us and didn't. He didn't return our calls. He didn't deliver on a single promise and just before we collected the car we were told he had left but we had to ring to find out nobody contacted us to tell us.
Sincere friendly staff , jon ferguson was courteous and straightforward.
All the staff at the centre are really friendly and come across as professional. The unveiling with the music and sliding doors was a nice touch. Car looked lovely. Our salesman Gregg looked after us.
Brilliant Service. Phil Bush looked after the deal and his Service was fantastic.
John ferguson at BMW Liverpool was fantastic,bent over back words for me and my family. All the girls and staff were very welcoming and I loved the coffee!!!!! So overall top service. May I add very classie too.
Firstly, Mr Ferguson was very professional and very informative about the range of cars we were looking at. He was very honest which we appreciated.
Because the weather was absolutely terrible the car was in an inside viewing area so we could walk round and be shown the car in perfect comfort
Amazing service and always kept updated by Mr John Fergusson. Spectacular customer service. Very helpful and approachable
We were attended to both promptly and with kindness during all of our visits to Williams BMW in Liverpool.Especial appreciation goes to the sales executive John Ferguson whose assistance was exemplary and whose professional courtesy was outstanding
The service was excellent well explained in detail about the car and the options available to you all round. Professional service I'll definitely be staying with bmw
Excellent service. Sales man was professional efficient and very welcoming. A pleasure to deal with. Conor Moran was very professional. Kept me updated at all times. Provided excellent service. Best car sales person I have dealt with. A pleasure.
My customer service/sales advisor John Ferguson was absolutely fantastic and made the whole buying experience extra special .
Excellent customer service, attention and communications from Conor Moran, Williams Liverpool
The sales assistant Conor was very receptive to my enquiries, concerns and wishes. He dealt with me in a speedy fashion and organised all subsequent paper work efficiently. Car delivery was prompt.
Phi was very accommodating from start to finish and listened to what I wanted.
Salesman made the experience totally relaxed
The sales man is very friendly I've been a customer since 2008
From the day I selected my x1 everything went smoothly my dealer kept to their word on the delivery date
Beautiful showroom, welcoming reception, refreshments whilst I waited a short while and lovely relaxing environment
Excellent customer service from all staff. Very knowledgeable
Phil Bush was very professional and strive to get the best deal on the car I wanted
Liverpool Williams were very very good.
Excellent customer service fully informed throughout the whole process
Liverpool BMW could secure me an M2 sooner than any other dealership I spoke with and then they still managed to deliver the car two months earlier!
Kept up to date with regards to the order.The service on the day I picked my car up was fantastic! Very nice touch with how the car was presented (my friend bought a new BMW from a different garage in Manchester and did not receive the same service)
The initial purchase was fine however after sales was poor in terms of addressing issues. I constantly had to contact in order to get the issues addressed. I had multiple calls and e mails not returned