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Excellent customer services
Damaged run flat losing pressure. Turned up in the morning - no tyres in stock. Ordered compatible tyre and fitted 16:30 same day. Courteous and well pitched customer service from the reception and service staff.
Excellent service from Joelle. So professional, efficient & helpful
My car was booked in for a service and an MOT at 1030. The service indicator on the dash has not been reset and shows up as a reminder every time I start the car. The MOT was not competed and I was informed at 1645 that the car needed a new tyre.
Quick and good service
Poor service experience.
The friendliness and professionalism of the staff and the problem was attended to and resolved in a timely and efficient manner.
Excellent customer service and support throughout..did all that was promised and car returned valeted too
I have never had any issues with Williams Liverpool.My last services I have been served by Eric, what a gentleman
I arranged the booking online for the service and MOT. The time stated it would be 2 hours 50 mins for the for the work to be completed.I arrived at the garage 10am with my 10 month to be told it would not be ready till 5pm. I was stuck in liverpool
Courtesy car provided whilst my car was being repaired. My car was returned in a clean well valeted condition.
Fantastic customer service. Sales just went out of their way - I felt everyone respected that I was spending a significant sum and went out of their way to make the experience special.
There was some confusion over what date my appointment was so when I arrived at BMW there was no courtesy car available for me. No big deal though as my car was fixed whilst I waited and enjoyed the lovely free coffee machine :-)
The service is the best I have ever received fantastic staff with excellent customer service
Because despite numerous visits to the service department it has taken 9 months to sort out so rating justified in our opinion
Excellent customer service as usual.
It was a fuss free, professional service
I was very satisfied, but there was a very minor issue that required me to return to Williams. The matter was resolved very efficiently.
Car soft ware reset not completed same day.Next day phoned at 1750 hrs where's my car."Mechanic had taken a half day and not completed the job card".Manager checked and informed me all functioning again.Next day at 11am where's my car.Returned 1158.
Great experience, helpful team and excellent facilities as I needed to work whilst waiting.
Warm welcome when I arrived and my car was serviced quickly.
Hi initially had to visit to have my passenger window fixed however this resulted in a further issue with the door. I had to return to get this fixed however a part was then needed. I now need to return a third time.
The car is exhibiting the same problem as I took it in for. It has now been rebooked in. Not v satisfactory for a car a few weeks old
I was only having tyres fitted
Helpful staff. All items explained.
The team, especially Paul Gerrard reacted quickly to an issue with my car and had the work completed with a few days.
Service completed whilst I waited.
despite an initial mix up as I booked my car for a fast track service so I could wait for it and those details had been lost, the service was completed well and within an acceptable time scale
From my initial phone call everything went to plan and I knew at each point what would happen next
Higher than expected costs
Everything went as advised and the car came back clean and tidyI did have to wait 45 mins despite being told it was ready but it didn't detract from the rest of the service
Work was completed on time. Pleasant environment to relax in while waiting for car.
The staff are expecting you and once you give your name and car Reg. number know exactly why you have come and with courtesy begin the job. I had a while you wait appointment and was dealt with immediately.
Brought the car in a week early (mix up with dates) my fault, but was sorted out that day
Good customer service, work carried out on time
I had no problems with the service
What I would expect from a BMW agent, I wasn't disappointed.
Completed on time
pleasant staff, and good facilitys while you are waiting for service to be carried out.Also the car was cleaned inside and out.
excellent customer service
The problem was fixed and there was no charge.
I was able to get a weekend appointment, they rang to say I could go in early if I wanted to, and also rang to let me know when it was complete.
Fantastic service, as always
Car ready on time and cleaned
all went as planned, staff very helpful
Sorted the problem straight away.
staff made me very welcome and kept me informed throughout
Very pleased. Completed on time, as advised. Service person with whom I dealt connected my phone up for me without any trouble.
Excellent service given by staff at Williams Liverpool always made welcome.
Everything done to my satisfaction.
good sales rep who listened to me.good after sales service as the car had a few problems.
The service was appalling. I was treated as if I was a cash cow, told I needed new tyres when I did not .When I refused to pay for them and challenged their findings they quickly backtracked. I will NEVER use your services again .
Very happy with the service provided by Williams Liverpool.
Good communication and efficient service
Very prompt service. Explained everything clearly.
job well done
Recall work undertaken (Airbag unit).Booked in and fitted whilst I waited. Car then given a BMW safety check,vacuumed ,washed and time taken to explain remedial work necessary. No "Pushiness" from staff in question. Very professional service.
Because of the helpfulness of the staff. They are always excellent
Totally failed to follow instructions, given twice, then refused to admit this, claiming i had said something totally different. Only after they had replayed the tape of the call made to book the appointment did they admit their mistake. I've said it
problem seems to be fixed but took three days
The staff were very good despite being busy. I did have to wait a little while to collect.
I had to complain about damage to my car which was ignored by the service manager.
excellent service from start to finish
Great, friendly customer service
Customer Service was great and I used the fast lane service, I was only there around 80 minutes all in all.
Customer service from start to finish was outstanding.
I have an on-going issue with the connectivity of my smart phone (Samsung S7) music with a USB y connector. The service manager was not able to update me on whether the y cable would now work.I also had to wait for over 1 hour, to collect car
Recd quote for work-both expensive and partly unnecessary. Quoted £1.4k for work on injectors. I know there is a problem with injectors on 07 3 series as I have had mine replaced many times. "Nox sensor also reqd". Went to another garage. Bill £600.
Joelle Rogansky and Pauline were very helpful and made us feel very welcome. We were kept informed of what was happening, when the car was ready, and what wrk was undertaken.
Prompt appointment and car ready when needed.
Locking wheel nut went missing ,thay said thay never used it but then found the BMW man did use it and had to have a master one to replace it.
Joelle was dealing with my car and she was brilliant her customer service was outstanding.
Friendly and efficient staff. My car was well presented when I went to pick it up.
From my greeting by Eric to collecting the vehicle, everything was excellent,
Good customer service, helpful & friendly team
Reception was excellent. Telephoned to keep me appraised of position. Completed on time. Checked next day to see if I was happy. Cleaned car. Very very pleasant, polite and cheerful.
As always the service is excellent and staff so courteous
Calls not returned when promised not kept up to date
The service was faultless, and everyone was helpful. I had a problem which was resolved without delay.
Didn't expect I would need new rear tyres after only 20k miles
The service was excellent. I have nothing left to add.
I think I dealt with James who worked on the Mini desk. James was courteous, clear and comprehensive in terms of what may be the problem and how it would be addressed. He is an absolute credit to the team demonstrating excellent client service.
Excellent as ever.
It was a brilliant experience. Stephen was great with me and I appreciate everything he did for me.
I was able to book my car in as soon as I arrived and was out within 5 minutes.When I collected it in the evening, it was ready to go and had been thoroughly cleaned and valeted.
Couldn't be easier and Joelle is great at just managing everything for me.
Because every time I go into the service department everybody is friendly and very polite and the area is clean and fresh looking
Extremely helpful staff (Paul Gerrard). Prompt service. When another issue occurred related to first problem was sorted out quickly
Everything was carried out in s short period of time and we were kept fully informed by Eric who was very helpful.
kept waiting in reception too long after being told car was ready to pick up.that apart no issues.
It was a smooth and hassle free experience
John from motorbility was very helpful
Highly efficient process from start to finish. Solutions suggested when a production slot was very difficult to find for the vehicle l was originally planning to buy.New car was delivered when l was told it would be.
Phil Bush was extremely helpful and polite when selling me a car and also really understanding about my work schedule too, he was a great help and pleasure to deal with.
It was overall a fairly quick process, conducted in a professional manner. Special thanks to Conor Moran for his assistance from initial conversation to the final delivery of the car.
Firstly i would love to comment on how John Fergusson dealt with me.. I suffer with severe anxiety and agoraphobia. Aswell as walking disabilities.. He made me feel relaxed an comfortable in the surroundings.. He was very professional at what he does
Great service by the sales staff at Williams. Expert advice and ease of dealing with John Ferguson . Very helpful people to deal with and no pressure sales technique meaning that the whole experience was pleasurable and stress free.
Marcus Crocker was very good and thorough with his service. He made the experience of buying a new BMW enjoyable.
I was taken care of tremendously. Your staff are a real credit to the company at the Liverpool Williams.
My experience from start to finish with BMW in Liverpool was fantastic ! After a bad experience at the Southport show room I was really impressed. Conor Moran who dealt with me was brilliant as was all the staff I came across there ! Will recomemd !
John , who dealt with us was very professional , from start to finish , firstly making phone calls to tell us what was available ,making time to come in and test drive the car , going through the type of car that suited us the best
The dealership made a real occasion of the collection.
The way John Ferguson went about everything with the process of choosing, waiting and receiving the car was top draw. I could not of asked for it to be any better.
The sales service was excellent but the thing that lets BMW down is the poor quality of the printed user manual. It is incomplete, not covering communication, navigation and entertainment. Attempts to obtain a printed copy have not been successful.
John the salesman was a pleasure to deal with who went out of his way to make the experience special
Very friendly and competent sales man together with brilliant staff. Fantastic showroom.
The staff where polite very well informed and very helpful.
Very good sales advice and customer orientated
Helpful and courteous
Very good customer service from Phil Bush who looked after us from the start to the delivery of our new car
We received a very professional service from Greg both when choosing our new BMW and taking ownership. Very impressed with information received and updates whilst waiting for the car to be delivered to Williams. Phone calls were returned promptly.
Salesman Conor Moran very informative not pushy but patient courteous and supportive. Kept me informed of progress and all dealings were pleasant and relaxed
Overall, it was a good experience. However, the salesperson lacked to rudimentary product knowledge.
No pressure sale, was able to take things in at my own pace. Very, quick, car was available, so took less than 7 days from enquiry to sale.
I have bought 6 cars from new in the past this was the first time The sales person (Connor ) took the time to sit and actually talk to find out what was the right choice for me . And then help me through the whole process with no pressure .
Conor who sold us the car was extremely helpful and friendly and kept us updated throughout the whole process, best sales person we have ever had when purchasing a car.
Very happy with sevice I have received from williams liverpool.
John and Lydia were brilliant, never received such a great service anywhere, they are extremely helpful and polite, it was a pleasure
Every member of staff were so helpful and polite.
Absolutely brilliant really dealt with my needs very quicky i was very impressed
Staff were very friendly and attentive and the ambiance of the showroom was so relaxed
From initial telephone call, through conversations and email exchanges right through to actual delivery the service from the sales executive (John Ferguson) was first class and made the process a delight. The flowers for my wife was a lovely touch
The car did not have a USB stick with it and I had to await a week for that. Also the car was telling me that the tyre pressures were not right so I had to visit Williams again the following day . It would appear that something went wrong
Modern clean, welcoming centre. No problems at all
Very good and professional service from Coner.
Marcus looked after us every step, went the extra mile for me when arranging collection. Was much appreciated.
John was very helpful and always there when contacted
Gregg Leatherbarrow was attentive, professional and ethical throughout the entire process. He made the process smooth and easy and offered a level of customer service synonymous with a premium product!
Excellent the staff member was very helpful.
Gregg was great. He explained all the options and was very clear and concise.
Highly recommend John Ferguson & Tony Corolla -
I found the whole experience to be very positive.The environment, the bmw team, the information available was all first class.
I made to feel so special the guys at bmw are so loverly best experience ever buying my car was stress free thank you xx
Liverpool were very accomodating and any problems encountered were resolved in an expedient manner.
Deal arranged quickly. Salesman friendly and helpful.Communication after sale was not good. Documents not sent on three separate occasions. No calls to update on progress or to answer questions posed. I, as the customer, had to do a lot of chasing
the sales person Marcus Crocker really understood what I was looking for and ensured he delivered - the pick up was a fantastic experience
The sales team couldn't do enough to assist. Special thanks to Mr Harding.
The experience was very customer focuses and relaxed
WShole process was smooth
BMW Williams provided an extremely efficient service provided in a timely manner by my BMW Sales Executive, Mark Bibby. I was provided with a number of options for vehicles and I also received excellent value for money at the same time.
the sales man john Ferguson kept us fully informed on how the car was progressing from the factory and the hand over was also very good john has kept in touch to see how things are with the car ,
Mark Bibby my sales consultant was very friendly and listened to what i wanted and didnt try to alter this. Other dealerships had tried to move me to different cars or fuel types as these were in stock. The whole process was relaxed and easy
Always kept in touch, high standard of service and always checked if I needed anything.