No news found with your current search criteria.
Lady I. Reception was lovely as was Steve !
After a booked in service, it was discovered a replacement part and software upgraded required. Booked back in two weeks later. Had to take a day off work. Took the car in, the part was NOT ordered. Meant car off road two days. Disappointed!
Friendliness of staff. Service completed on time
Normally the car is cleaned inside and out but this time it wasn't
Excellent service from enquiry to collection
Mr Steven Hill was my point of contact, your service advisor, he is a credit to your company , he kept me informed on the work progress,when picked up my car later it had been cleaned and valeted, when I dropped of the car , he arranged a taxi. 10/10
took much longer than told and therefore had to miss a business meeting
Worked carried out quicker than originally allowed
Generally satisfied although I think the issue with my car was more to do with a design fault that should have been covered within the warranty.
From the initial phone call to the actual service itself, staff were both friendly and professional and the service overall was very good. I did not award completely satisfied because, whilst the exterior of the car was cleaned, the inside was not.
Steve was very helpfull
Communication could be improved as to when the vehicle was ready. Consultant mentioned a target time and stated it should be ready but didn't confirm. relied on me chasing up to assess the situation.
As always, staff were not only helpful and courteous, but were genuinely friendly.
Seen to promptly on arrival, staff very courteous, service carried out within 2hrs and received a call to notify me my car was ready for collection.
I was well looked after by your receptionist Joelle Rogansky who made sure that the service was started and finished on time and to my satisfaction. She also had to sort a new tyre out which was under a wheel and tyre damage cover.
Completed service in time specified.Car running well.Car returned extremely well valeted.
Very helpfull staff
Friendly staff greeting on arrival, dealt with pretty quickly, whilst waiting for car collection was offered coffee and cake
Good friendly service from the service advisor (Stephen Hall, I think), but car was not very well cleaned inside when I collected it
Great staff, nice place to relax while waiting and plenty of amenities.
Quick prompt informative and polite service
Everything progressed as expected.
The staff were very helpful and the service was completed ner the time I asked to collect. The items I asked for were attended to and valeleted.
Excellent service from friendly staff
Work was completed on time and car had been given a valet and washed.
Complete hassle free day... dropped car off and was there for 5 minutes. On pick up car was ready and has been valeted as well :)
Car booked in, with a courtesy car, arrived and was expected, everything was well explained and the car kept a second day just in case, texted at end of first day to explain progress. Car ready and waiting and completed on second day.
My car was returned and no-one waited to explain what had been carried out just a piece of paper left.It was also returned late. Although nice to have a clean car it was returned with the child window blinds broken.
From booking in ,to communication through the service it was so easy
Stephen was very helpful and made sure everything got sorted for me as soon as it could. The lady on reception was very nice and made me a few coffees why I was waiting. Very happy with the experience.
Actually their BOLTON branch who phoned me re this Re-Call when it should have been the Liverpool branch, so I had to phone Liverpool to arrange the work, but they collected the car did the work as said and delivered it back as arranged.
Joel dealt with us on the day. Joel was very good, she greeted us with a smile and made us feel welcome.Joel advised what the service team would be doing and I would get a call back later to advise, i got this call as promised. Excellent cust.serv
The level I recieved from Stephen Hill
excellent and professional is the best way i can describe my experience with your team at liverpool bmw,johanne couldnt have been more helpful.thanks for her input.
Bmw helped with getting my new tyre for my x1
Excellent desk service car given beck on time in pristine condition
From booking to car being seen professional
Booking in with Paul was fast, easy and efficient, collecting my car later was just as easy and Paul went through the findings of the end of warranty results, the brake fluid change and MOT results.
Had to wait in a line to hand keys in.
The overall service was outstanding to be honest and I will definitely use BMW again for my motor needs. The only reason it is a 4 out of 5 is the tyres which were fitted were a different make to my ones on the front. They did ask as not in stock.
You diagnosed and repaired faults while the car was with you faults I never knew were there
Cat not clean, not given price until I arrived and very expensive.
Car was booked in at 10.30am and was told to bring it down 15 mins early however car did not get looked at untill 11 am.This would have been fine if i was leaving it with them but i was waiting.
Great service. Car park was busy though!
All the staff were excellent and a easy and comfortable experience no messing about
The lady who dealt with me in the office was lovely.
Work was completed on time.Courtesy car (pre booked) was satisfactoryCould be 5 stars if more explanation could be given about the actual problem - brake discs needed changing but did not flag up on the cars computer
Di did not like he date being changed at he last minute and then being kept waiting two hours for work I was advised would take twenty mnutes
Efficient courteous on time taxi to the city ,overall top service
I was able to drop my car off at a convenient time and collect it after I finished work with all work completed and my car valeted for which credit goes to Joelle Rogansky and Alan Corish.
Went out of there way to resolve a problem updating my maps
Courteous reception staff. Service completed on time.
Joelle (I think that was the lady's name in Liverpool) was amazing. Everything worked to plan and I was made to feel like a valued customer.
Problem not solved
Find Mr. Eric Purseglove most helpful in all aspects of his knowledge and dealings with regards to the vehicle and services rendered.
'Drivetrain' message has returned despite being assured that nothing amiss could be found
Professional service from dropping the Car off with the agent Mark Stockbridge to when I picked it up, was phoned to advise car was ready.
Good customer service
Always had wonderful customer service from Joelle Rogansky.She always takes care of everything in the most efficient way.I always prefer to be dealt with by her.
From booking the car in to picking it up everything was excellentCustomer service and cleanliness of the car need a special mention
Service wasn't great at the start. A lot of messing round actually booking my appointment over the phone. Walked in to the service centre and Stephen Hill was his name I think. Helped out a lot
First rate service
The staff were friendly and couldn't be more helpful.
The service you receive at Williams is first class
Service from all at Williams is always excellent
Waiting time and not all faults rectified
Put car in for a service as part of my service plan. its done approx 14000 miles since my last oil change and you only changed the brake fluid. i'm now going to have to change the oil myself because bmws aren't capable.
Service reception excellent. The steering wheel was covered with a sticky white substance that was exceptionally difficult to remove.Also the nearside rear alloy has been scratched over 50% of the circumference and paint dust was still present.
Because the service was carried exactly to my requirements and expectations.
Efficient, pleasant, clean, accommodating. A nice Company to interact with.
Decent value and service
Upon arrival I had to wait over half an hour for a courtesy car which was booked for me to be found and cleaned as was left in a mess by previous customer even when I received a call to remind me that I had a planned Booking for this service ????
Everything was complete as said.
The politeness and professionalism of the staff was excellent an dthe job itself was carried out on time.
The lady who looked after us in the service centre was fantastic, she is an absolute credit to your company
You guys were focused on keeping me on the road and accurately informed on the state of my vehicle
my car came in for three jobs two where completed, the third job to replace the headlights due to moisture, was not carried out I was told that they just needed drying out. when I got home the headlights where full of condensation
staff courteous and professional
Everything was great easy and quick with no issues what so ever.
My car was recalled and felt very satisfied with the outcome when I received the car back as it had a software update which improved the car in more ways than I thought.
extremely helpful and prompt
Appointment was straightforward within a reasonable time scale. Reception to usual high standard and work necessary identified and carried out expertly with completion carried out in the time agreed. Cleaning and valetting thereafter appreciated.
From the moment I went in I was helped by the ever polite Stephen who was meticulous as always. What he told me would happen did and the car was ready at the time agreed.
Very good service
The staff kept me informed at all times,and i was looked after very well in the waiting area.
Standing in queue to wait for service personnel to be free is not in keeping with the overall impression of BMW. Not a patch on systems operated by Mercedes, Jaguar and Audi.
When they cleaned the car they didn't hoover the back of the GT which was surprising as last time they did.
Fantastic customer service from Gregg, he made sure my car arrived quickly and kept me posted throughout the whole process.
Eric Pursglove and all other staff were courteous and helpful. I live in Chester but decided to go to Williams in Liverpool because I have never had a good experience at Halliwell Jones who have the monopoly in that area. It proved most beneficial.
Efficient, friendly staff. Comfortable waiting area.
the problem that i went in with was not resolved on my first visit ,i had to make a second appointment .
Usually 5 stars for everything but unfortunately this one was not so perfect. I wasn't informed of the cost of the diagnosis charge at booking. No update calls, I had to ring. Due to so close to warranty gentleman has arranged discount for part
Quick and easy log in, I requested t0 the car be ready by 1430hrs, it was readying on time.
Well looked after, professional customer assistants that make you feel important.
Service done in a speedy manner with the minimum of fuss
I dealt with Sam who was easy to talk to, new his job. Was willing to offer me an upgrade to an x3 or X4 courtesy car next time as I'm thinking of buying one next year. Overall a very excellent and very satisfied first experience of BMW service.
Upon arrival I was told I would have to garantee £130 of diagnostics even though the car has a approved used warrenty. When car was purchased all we got told was the car has a inclusive 12 month warrenty. No mention about covering this fee.
no problems, serviced on time, transport offered, kept fully informed.100% service
I had a great experience with BMW Williams this is my 2nd purchase from here , Customer service is excellent, salesperson covered everything I needed to know ,answered all questions,kept me updated at every stage,
Excellent service from start to finish.
Gregg was very helpful throughout the process. Explaining and able to answer all questions I had relating to the purchase. As well as being able to complete the process in a short period of time which I needed
Polite, professional and attentive. The dealership was clean bright and comfortable. The showroom was well laid out and easy to walk around. Although it was a busy Saturday we only waited a short time for a sales executive to attend to us .
When the car was fully purchased which was a BMW F 20 118i Sport 5 door Sports Hatch B38 1.5i with Mud Flaps fitted FOC. it was delivered without mud flaps. The car was returned to BMW L/pool by salesman. No mudflaps made for this model.
Good and helpful service
Conor, the sales assistant was very helpful, he showed me a range of different cars that might suit me need, talked me through the details of them all, and then when I had settled on the model that I liked, he talked me through all the options
I LOVE my new BMW and had great customer service from Ash our sales manager.
Great service from start to finish.
My new car and adaptions have been ready for hand over before the anticipated hand over day... the car sales assistant John has been one step ahead at all times. as a Motability customer it is reassuring to see the same standards count for us too.
Marcus and the staff made the whole service really exciting and pleasant. You get that personal touch.
Very helpful sales representative
Very helpful and friendly
From the outset, very informative, obliging, helpful and courteous. This includes from the reception staff to the salesman, John Ferguson.
having bought several bmw,s at Liverpool I was always looked after at visit and my sales man john Ferguson is first class
Ash ali who dealt with us was really relaxed didnt pressurise us but did give a good overview of the car and payment methods
Four different salesmen dealing with me and errors.
Very slick but friendly service. Made me feel very special. Genuinely came across as being proud of BMW brand - and jealous of me owning a new 5 series!
John furguson did a fantastic job and the car was delivered swiftly
Communication dipped when the young lady went off sick, she was excellent
BMW made the whole experience both relaxing and exciting.
All the staff excellent from first walking in and collecting my new car! All a credit to BMW, especially Phil Bush explained everything I needed to know!
Excellent service, salesman was brilliant
I was very satisfied with the service I received, I don't think there are many people my age with the same budget as myself so I was fobbed off by most dealerships including Halliwell Jones, Chester so I went to Williams Liverpool.
The salesman Leigh kept me informed at all times and worked hard to get me the deal I wanted
Absolutely amazing treated like royalty from when we walked through the doot
This is the 4th vehicle I have purchased from Williams Liverpool. Sales staff very professional and helpful. Handover of the vehicle was excellent.
Polite, efficient and very professional
nothing was a problem the salesman was helpful and pleasant
My sales rep Mr Ferguson was friendly, professional and knowledgeable.The way in which the car was presented to me was novel, and this along with the flowers was a nice touch and made me feel special.
Excellent service, can't fault the whole process. From the sales to collection of car, very pleased. Helpful to have good coffee throughout.
I had a few issues on my first visit after agreeing a monthly payment they then increased the payment as my sat nav was different than they thought on my PX . I was told the car I had ordered was in the country next day I had a call to say it wasn't
Excellent attention to detail from Dave Farrell
Greg was very helpful
From my very first visit to BMW i was given what i can only describe as outstanding service from John Fergusan and the rest of the customer service team
I enjoyed the experience off purchasing my new car,i was treated very well by the salesman john ferguson . I was looked after and advised about the the different models , I was offered tea coffee and cake as well fantastic service all around
Dave Farrell was very informative and kept me updated through out the whole process.
As soon as you enter the show room you are greeted in a special way and treated like royalty throughout in such lovely surroundings. Everyone at BMW made sure you were cared for and looked after giving excellent advice in a non-pressured manner.
The whole process of buying the car was seamless. Nothing was too much trouble for Martin Farrell. The children were also made to feel welcome in the showroom and given lots of juice and attention. I loved the grand unveil when I picked my car up.
Great all round service
Some issues with the new car although sorted very quickly, gap insurance selling very unclear and was £600 more expensive
Fantastic customer service from my salesperson Lydia Connell,a credit to the company ,friendly,professional,knowledgeable and kept me updated at all times from ordering to collection
Great service from start to finish!
I was provided with updates each step of the process. All staff were polite, courteous and friendly. Especially the Salesperson, John Ferguson, who went above and beyond, and accommodated me when it was not always convenient for him.
There were some small issues during the purchase process, but the communication from BMW Williams was good and matters were ultimately resolved to my satisfaction
Treated like a VIP, nothing was too much trouble and Lydia stayed late on numerous occasions to fit in with our timescales
Marcus Crocker was very helpful, patient and professional.
Would have been full but was told would receive car on 1st but was 21st
would recommend going to lydia she was really helpful was amazing.
The Salesman Dave was very confident and answered all our questions and doubts so as we new exactly what we were doing
Professional staff. Credit to your company
Overall the service was very good
Cannot fault anything. Excellent service
Conor was helpful, efficient and communicative throughout the process
Excellent service. Friendly salesman.