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Excellent smooth service and lovely staff
Got to the Root of the Problem quickly-and resolved it
Got a maps upgrade in April, but there was a problem. The solution required a new part costing over £1000. So a £200 maps upgrade cost me £1,200 - so I'm not happy. However, the service experience at Williams Liverpool was good as always.
Very helpful staff and easy booking in process. I really appreciated a time slot appointment which works very well.
The works carried out where fine but on the day of collection we had agreed to collect the car between 10.30 & 11.00. We arrived at 10.30 and had to wait well over 45 minutes to collect the vehicle. We were advised that everyone was in a meeting.
Kept waiting to pay and collect my vehicle in the evening, even though I was contacted just after lunch to say it was completed. I was then informed that the key to my locking wheel nuts was damaged and I have have to pay for a replacement.
welcoming friendly surroundings proffesional service
very pleasant and engaging staff, fast turnaround and, of course good value for money
Service was done expertly and Williams catered for my request to leave the car overnight as i couldn't pick it up on the same day.
Part that was identified and ordered came in but only to be found it was the incorrect item delivered and this caused a days delay.
Having booked in for a speedy, while I wait service over a lunch time & in between meetings, I was not greeted at the door, I was not expected even though I had telephoned to rearrange my appointment a week earlier & I had to make my own hot drink.
This was our first experience at Williams Liverpool.After arriving on time to drop off the car , weeerekept waiting for 40 minutes . We had travelled more than 100 miles , and this was the last thing we needed.
Service was excellent however the Enterprise courtesy car experience was poor. They were late, slow and did not make me feel valued. The courtesy was an Aygo when they had promised a Corsa class car
Efficient & effective
7days after the service I found out wind screen washer has not been filledAlso when I checked oil 1 wk after the service found that oil level was low and oil looked dirty
The car was in for it's first service and I was concerned that there was a booming noise which occurred when the car had been driven for about half an hour or so, and sounded similar to a blowing exhaust. Then after a short while the noise stopped.
Quick and efficient made very well come .
Whilst the initial front facing customer service was good, as we drive off in our car we heard a horrible crunching sound from underneath the car. We pulled over to look underneath and a clamp had been left attached to the car holding a flap open.
Very helpful on the initial enquiry & work carried out quickly & efficiently while I waited. Waiting facilities comfortable
Everything was operated quite smoothly within the williams side of things. However, when it came to the hire car side, things where a bit different, once I contacted Williams about this the matter was resolved a lot quicker that's to the staff.
My wife collected car, she had to wait to be seen even though there was no other customers With a BMW rep. The mini operative finished with his customer then helped her. No security to check she was my wife, she gave a name and was given the keys.
Car was delivered back on time and job done. It did have to come back a second time for a part to be ordered which was a minor irritation since the garage knew what it was booked in for.
I booked my car in for investigation of a grinding noise from the front . They had it for 2days & spent over £1000 replacing a suspension pump when I got the car back it made same noise. Booked it in again they had it for 4 days & said it was normal!
Great service from staff. Everything is taken care of efficiently
Outstanding service generally particularly from the valeting team who helped immensely with a problem on the beige soft-top. Everything handled well - only negative is a rattle now when idling and cold - can live with it to be fixed next time.
The nice reception, how quickly I was dealt with.
GOOD AS ALWAYS
Excellent customer services
Excellent service from Joelle. So professional, efficient & helpful
Damaged run flat losing pressure. Turned up in the morning - no tyres in stock. Ordered compatible tyre and fitted 16:30 same day. Courteous and well pitched customer service from the reception and service staff.
Quick and good service
My car was booked in for a service and an MOT at 1030. The service indicator on the dash has not been reset and shows up as a reminder every time I start the car. The MOT was not competed and I was informed at 1645 that the car needed a new tyre.
I arranged the booking online for the service and MOT. The time stated it would be 2 hours 50 mins for the for the work to be completed.I arrived at the garage 10am with my 10 month to be told it would not be ready till 5pm. I was stuck in liverpool
Excellent customer service and support throughout..did all that was promised and car returned valeted too
Courtesy car provided whilst my car was being repaired. My car was returned in a clean well valeted condition.
I have never had any issues with Williams Liverpool.My last services I have been served by Eric, what a gentleman
The friendliness and professionalism of the staff and the problem was attended to and resolved in a timely and efficient manner.
Fantastic customer service. Sales just went out of their way - I felt everyone respected that I was spending a significant sum and went out of their way to make the experience special.
There was some confusion over what date my appointment was so when I arrived at BMW there was no courtesy car available for me. No big deal though as my car was fixed whilst I waited and enjoyed the lovely free coffee machine :-)
The service is the best I have ever received fantastic staff with excellent customer service
Because despite numerous visits to the service department it has taken 9 months to sort out so rating justified in our opinion
Excellent customer service as usual.
It was a fuss free, professional service
Warm welcome when I arrived and my car was serviced quickly.
Great experience, helpful team and excellent facilities as I needed to work whilst waiting.
Hi initially had to visit to have my passenger window fixed however this resulted in a further issue with the door. I had to return to get this fixed however a part was then needed. I now need to return a third time.
I was very satisfied, but there was a very minor issue that required me to return to Williams. The matter was resolved very efficiently.
Car soft ware reset not completed same day.Next day phoned at 1750 hrs where's my car."Mechanic had taken a half day and not completed the job card".Manager checked and informed me all functioning again.Next day at 11am where's my car.Returned 1158.
I was only having tyres fitted
The team, especially Paul Gerrard reacted quickly to an issue with my car and had the work completed with a few days.
Helpful staff. All items explained.
despite an initial mix up as I booked my car for a fast track service so I could wait for it and those details had been lost, the service was completed well and within an acceptable time scale
Service completed whilst I waited.
From my initial phone call everything went to plan and I knew at each point what would happen next
Higher than expected costs
Work was completed on time. Pleasant environment to relax in while waiting for car.
Everything went as advised and the car came back clean and tidyI did have to wait 45 mins despite being told it was ready but it didn't detract from the rest of the service
The staff are expecting you and once you give your name and car Reg. number know exactly why you have come and with courtesy begin the job. I had a while you wait appointment and was dealt with immediately.
Brought the car in a week early (mix up with dates) my fault, but was sorted out that day
Good customer service, work carried out on time
I had no problems with the service
What I would expect from a BMW agent, I wasn't disappointed.
Completed on time
excellent customer service
pleasant staff, and good facilitys while you are waiting for service to be carried out.Also the car was cleaned inside and out.
The problem was fixed and there was no charge.
I was able to get a weekend appointment, they rang to say I could go in early if I wanted to, and also rang to let me know when it was complete.
Fantastic service, as always
Car ready on time and cleaned
all went as planned, staff very helpful
Very pleased. Completed on time, as advised. Service person with whom I dealt connected my phone up for me without any trouble.
staff made me very welcome and kept me informed throughout
Sorted the problem straight away.
Excellent service given by staff at Williams Liverpool always made welcome.
good sales rep who listened to me.good after sales service as the car had a few problems.
Everything done to my satisfaction.
The service was appalling. I was treated as if I was a cash cow, told I needed new tyres when I did not .When I refused to pay for them and challenged their findings they quickly backtracked. I will NEVER use your services again .
Very happy with the service provided by Williams Liverpool.
Good communication and efficient service
Very prompt service. Explained everything clearly.
job well done
Recall work undertaken (Airbag unit).Booked in and fitted whilst I waited. Car then given a BMW safety check,vacuumed ,washed and time taken to explain remedial work necessary. No "Pushiness" from staff in question. Very professional service.
Because of the helpfulness of the staff. They are always excellent
Totally failed to follow instructions, given twice, then refused to admit this, claiming i had said something totally different. Only after they had replayed the tape of the call made to book the appointment did they admit their mistake. I've said it
Having purchased my first brand new BMW I am very experienced in buying new from numerous centres and brand Andy and John were both exceptional in both expirence and comfortable as the cars they were selling
Great advice and customer service from Andy Bowen.
Very help full sales man .
Got the car I wanted at the price I wanted. Process was trouble free and happy with the car.
Very friendly service it was like attending a upmarket hotel lobby but with cars in ! John made us feel very welcome in a environment me or my mother wasn't use to. Purchasing a brand new vehicle from the bmw centre was a enjoyable experience.
The sales rep was very helpful in every aspect keeping in touch and explaining everything in detail right up to and beyond the collection of car
David was fantastic, very friendly and attentive and actually listened to what we wanted. The only thing that let BMW down was both of the rooms being full when I picked my car up so it was just sat outside, not David's fault
Made you feel at home and relaxedEnough to make you want to come back again. Reception was great , presentation at it's best , and salesman John & Andy were the best I've ever dealt with. ( Brilliant. )
The sales person I delt with was Conor Moran all calls emails returned almost straight away nothing was too much trouble o felt I was the only customer Conar had to deal with. All staff at BMW Lpool were a pleasure
A pleasant experience dealing with professional staff in a relaxed environment
No troubles; a smooth and efficient buying experience.
It was a smooth and hassle free experience
John from motorbility was very helpful
It was overall a fairly quick process, conducted in a professional manner. Special thanks to Conor Moran for his assistance from initial conversation to the final delivery of the car.
Phil Bush was extremely helpful and polite when selling me a car and also really understanding about my work schedule too, he was a great help and pleasure to deal with.
Highly efficient process from start to finish. Solutions suggested when a production slot was very difficult to find for the vehicle l was originally planning to buy.New car was delivered when l was told it would be.
Great service by the sales staff at Williams. Expert advice and ease of dealing with John Ferguson . Very helpful people to deal with and no pressure sales technique meaning that the whole experience was pleasurable and stress free.
Firstly i would love to comment on how John Fergusson dealt with me.. I suffer with severe anxiety and agoraphobia. Aswell as walking disabilities.. He made me feel relaxed an comfortable in the surroundings.. He was very professional at what he does
I was taken care of tremendously. Your staff are a real credit to the company at the Liverpool Williams.
Marcus Crocker was very good and thorough with his service. He made the experience of buying a new BMW enjoyable.
John , who dealt with us was very professional , from start to finish , firstly making phone calls to tell us what was available ,making time to come in and test drive the car , going through the type of car that suited us the best
My experience from start to finish with BMW in Liverpool was fantastic ! After a bad experience at the Southport show room I was really impressed. Conor Moran who dealt with me was brilliant as was all the staff I came across there ! Will recomemd !
The dealership made a real occasion of the collection.
John the salesman was a pleasure to deal with who went out of his way to make the experience special
The way John Ferguson went about everything with the process of choosing, waiting and receiving the car was top draw. I could not of asked for it to be any better.
The sales service was excellent but the thing that lets BMW down is the poor quality of the printed user manual. It is incomplete, not covering communication, navigation and entertainment. Attempts to obtain a printed copy have not been successful.
Very friendly and competent sales man together with brilliant staff. Fantastic showroom.
Very good sales advice and customer orientated
The staff where polite very well informed and very helpful.
Helpful and courteous
We received a very professional service from Greg both when choosing our new BMW and taking ownership. Very impressed with information received and updates whilst waiting for the car to be delivered to Williams. Phone calls were returned promptly.
Very good customer service from Phil Bush who looked after us from the start to the delivery of our new car
Salesman Conor Moran very informative not pushy but patient courteous and supportive. Kept me informed of progress and all dealings were pleasant and relaxed
Overall, it was a good experience. However, the salesperson lacked to rudimentary product knowledge.
No pressure sale, was able to take things in at my own pace. Very, quick, car was available, so took less than 7 days from enquiry to sale.
Conor who sold us the car was extremely helpful and friendly and kept us updated throughout the whole process, best sales person we have ever had when purchasing a car.
I have bought 6 cars from new in the past this was the first time The sales person (Connor ) took the time to sit and actually talk to find out what was the right choice for me . And then help me through the whole process with no pressure .
Very happy with sevice I have received from williams liverpool.
John and Lydia were brilliant, never received such a great service anywhere, they are extremely helpful and polite, it was a pleasure
Every member of staff were so helpful and polite.
Absolutely brilliant really dealt with my needs very quicky i was very impressed
Staff were very friendly and attentive and the ambiance of the showroom was so relaxed
Modern clean, welcoming centre. No problems at all
From initial telephone call, through conversations and email exchanges right through to actual delivery the service from the sales executive (John Ferguson) was first class and made the process a delight. The flowers for my wife was a lovely touch
The car did not have a USB stick with it and I had to await a week for that. Also the car was telling me that the tyre pressures were not right so I had to visit Williams again the following day . It would appear that something went wrong
Very good and professional service from Coner.
Marcus looked after us every step, went the extra mile for me when arranging collection. Was much appreciated.
Gregg Leatherbarrow was attentive, professional and ethical throughout the entire process. He made the process smooth and easy and offered a level of customer service synonymous with a premium product!
John was very helpful and always there when contacted