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ABOUT WILLIAMS LIVERPOOL.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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Williams Liverpool BMW 7 Series Launch

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Williams Liverpool BMW ‘Serves’ Liverpool Hope University International Tennis Tournament

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Williams Liverpool BMW Win Motability Award.

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Williams Sponsor Liverpool One Ice Festival

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BMW APPROVED USED CARS.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service wasn't great at the start. A lot of messing round actually booking my appointment over the phone. Walked in to the service centre and Stephen Hill was his name I think. Helped out a lot

Service

From booking the car in to picking it up everything was excellentCustomer service and cleanliness of the car need a special mention

Service

First rate service

Service

The staff were friendly and couldn't be more helpful.

Service

The service you receive at Williams is first class

Service

Service from all at Williams is always excellent

Service

Waiting time and not all faults rectified

Service

Excellent service.

Service

Put car in for a service as part of my service plan. its done approx 14000 miles since my last oil change and you only changed the brake fluid. i'm now going to have to change the oil myself because bmws aren't capable.

Service

Service reception excellent. The steering wheel was covered with a sticky white substance that was exceptionally difficult to remove.Also the nearside rear alloy has been scratched over 50% of the circumference and paint dust was still present.

Service

Because the service was carried exactly to my requirements and expectations.

Service

Efficient, pleasant, clean, accommodating. A nice Company to interact with.

Service

Decent value and service

Service

Everything was complete as said.

Service

The politeness and professionalism of the staff was excellent an dthe job itself was carried out on time.

Service

Upon arrival I had to wait over half an hour for a courtesy car which was booked for me to be found and cleaned as was left in a mess by previous customer even when I received a call to remind me that I had a planned Booking for this service ????

Service

The lady who looked after us in the service centre was fantastic, she is an absolute credit to your company

Service

You guys were focused on keeping me on the road and accurately informed on the state of my vehicle

Service

my car came in for three jobs two where completed, the third job to replace the headlights due to moisture, was not carried out I was told that they just needed drying out. when I got home the headlights where full of condensation

Service

staff courteous and professional

Service

Everything was great easy and quick with no issues what so ever.

Service

After Bmw having the car for 3 weeks, ( 3rd time) the car hadn't been cleaned.I drive home, car was revving on its own. Emergency took it back the next morning. I'm still waiting for parts again, for another problem. I've had 5 courtesy cars

Service

My car was recalled and felt very satisfied with the outcome when I received the car back as it had a software update which improved the car in more ways than I thought.

Service

From the moment I went in I was helped by the ever polite Stephen who was meticulous as always. What he told me would happen did and the car was ready at the time agreed.

Service

extremely helpful and prompt

Service

Very good service

Service

Appointment was straightforward within a reasonable time scale. Reception to usual high standard and work necessary identified and carried out expertly with completion carried out in the time agreed. Cleaning and valetting thereafter appreciated.

Service

Standing in queue to wait for service personnel to be free is not in keeping with the overall impression of BMW. Not a patch on systems operated by Mercedes, Jaguar and Audi.

Service

The staff kept me informed at all times,and i was looked after very well in the waiting area.

Service

Eric Pursglove and all other staff were courteous and helpful. I live in Chester but decided to go to Williams in Liverpool because I have never had a good experience at Halliwell Jones who have the monopoly in that area. It proved most beneficial.

Service

Fantastic customer service from Gregg, he made sure my car arrived quickly and kept me posted throughout the whole process.

Service

When they cleaned the car they didn't hoover the back of the GT which was surprising as last time they did.

Service

Quick and easy log in, I requested t0 the car be ready by 1430hrs, it was readying on time.

Service

Usually 5 stars for everything but unfortunately this one was not so perfect. I wasn't informed of the cost of the diagnosis charge at booking. No update calls, I had to ring. Due to so close to warranty gentleman has arranged discount for part

Service

the problem that i went in with was not resolved on my first visit ,i had to make a second appointment .

Service

Efficient, friendly staff. Comfortable waiting area.

Service

Well looked after, professional customer assistants that make you feel important.

Service

the problem I went in with was not resolved - due to the staff member not asking the correct questions re the colour of the warning light - he assumed yellow - whereas the warning light was red.

Service

Service done in a speedy manner with the minimum of fuss

Service

Upon arrival I was told I would have to garantee £130 of diagnostics even though the car has a approved used warrenty. When car was purchased all we got told was the car has a inclusive 12 month warrenty. No mention about covering this fee.

Service

I dealt with Sam who was easy to talk to, new his job. Was willing to offer me an upgrade to an x3 or X4 courtesy car next time as I'm thinking of buying one next year. Overall a very excellent and very satisfied first experience of BMW service.

Service

no problems, serviced on time, transport offered, kept fully informed.100% service

Service

fitted in within my timescales , and completed effectively

Service

The treatment and pleasant manner in which the service experience was carried out plus the resultant work was excellent.Very pleased.

Service

My car has been in for repair 3 times only for it to be delivered back to me faulty

Service

From start to finish Williams gave me the most professional service, very welcoming and supportive.

Service

The service team were excellent and even arranged a taxi for me.

Service

Satisfied with this visit, but this was the second visit as all the parts had not been ordered for the first time I booked the vehicle in despite sending pictures of the parts required.

Service

Asked for fault to be checked under warranty. Told sensor had to fail 4x it only failed x2. The moment I drove the car off the fault happened and then again and again. Rebooked it for the sensor to be replaced a week later, part not in! X3 visit.

Service

the total experience from entering the service building, and being dealt with polite staff.

Service

The work took a little longer that I was led to believe, but it wasn't too much of an issue.

Service

Would have been more customer efficient had a hire car or dealership car beeen available on site particularly as this was a recall problem. The hire car cost me £20.

Service

I have been putting my car in for service at Williams BMW Liverpool, for some years now and I am always treated with courtesy and have never had an issue.I am greeted by friendly staff. The process is always a positive experience. No issues.

Service

Because you have Joelle Rogansky working at Williams in Liverpool. Nothing is too much trouble her, she is the personification of a professional. As soon as you arrive and let her know what you need, she 'owns' your issue or problem, takes complete

Service

My new 320isport has a fault with the clock which loses several minutes an hour? This requires technical checks and monitoring for some days afterwards. It will be checked tomorrow 15 02 17 . The work was undertaken with normall BMW efficiency.

Service

Took more than 90 minutes to do the serviceAlso never have courtesy cars to book looking at 2-3 weeks to get one does not fit into our daily busy lives when we have to work around the garage, they should have more c/cars available to book.

Service

The warranty on my Wife's car has recently expired and she's suddenly developed issues with her rear light cluster and alloys. I spoke to Stephen Hill and as always he was very helpful and asked that we leave the issues to him to take up with BMW.

Service

Service wasn't completed. Had told up front that needed wipers changing but didn't have in stock. Poor. Means I have to waste time coming back again when you'd been informed that was what I needed.

Service

Fast response from web enquiry, easy to book appointment, timescale for completing service set out (but done faster), I was able to work comfortably in the building whilst I waited.

Service

No delays, car cleaned, brake pads found not to need changing, damaged tire spotted and changed

Service

Staff made me welcome while I waited.

Service

Excellent service

Service

Great service as usual. Guy that picked up / dropped off car was friendly and explained what works had been completed. All required works were undertaken and car was cleaned when returned.

Service

Professional , attitude nod performance

Service

Efficient, friendly and helpful service from Eric Pursglove). Also attentive - offered (by the Receptionist) a cup of coffee which was brought to me when I accepted the offer.

Service

Great service from your staff, fitted in my service when it was convenient to myself and rang me when my car was ready to be picked up. excellent customer service

Service

The member of stafff I was dealing with was fantastic car was ready on time

Service

I had previously received mediocre service from Williams Liverpool. The purchase of a 3 month old car in 2014 had been full of issues. When the connected drive services stopped working Steve McCormick went out of his way to resolve the matter. Thanks

Service

The work was completed but there was slight damage to the bodywork on collection. This has been rectified at no charge and the service has been brilliant during this process.

Service

Fantastic friendly and efficient service I have ever received, the agent who I dealt with was so kind but at the same time professional. I have had numerous cars and this was by far the best place I have been to. Plenty of refreshments to. FAB

Service

Easy to book, convenient & ready on time

Service

Helpful front of house staff

Service

I have always used williams service team,they always go out of there way to help and advise.i feel I can trust the work being done is to the highest standard.

Service

I booked the car in for work and the car ended up not being completed due to no parts being ordered. The vehicle then had to go back before being sorted. Also I asked for a quote for a repair and it's still not been passed to me.

Service

The service was fantastic but the issue is still there.

Service

Third time my car had been in for what appeared to be a simple fix of a problem you were aware of from previous models. Each time asked to pay £15 for insurance to cover the courtesy car. So would have been £45 to fix an existing problem

Service

on time, all commitments met to my satisfaction

Service

It would have been five stars but I had to stand in a que for 5 mins before I was offered a seat.

Service

Liked how they could fit me in on a Saturday.

Service

Everything ran smoothly from the MOT reminder call through to collecting my car. The team were pro-active without making me feel any hassle.

Service

We had booked both cars in for a service, though only one was due. It would have been good to have had this pointed out when booking both cars in for service.

Service

Friendly welcome. Space and power to work. Regular updates on progress. Completed on time

Service

Service reception ( Steve Hill ) was efficient, friendly and generally took an interest.

Service

Speedy, kept informed and very professional

Service

Mike Jones who sold the car didn't take advantage of my age (19) and helped me through the process and throughly explained the PCP offer and provided a good deal.

Service

Swift service. Car washed and cleaned on return. Courtesy car provided.

Service

Excellent servuce from the service centre staff couldnt do anymore to be helpful and speed the process.

Service

Mot & service completed on time. No waiting . Good communication of timescales etc

Service

Even though i had not booked in, joelle was extremely accomodating, an the technician kept her upto date so i knew exactly were my car was up to.

Service

Friendly and helpful staff.

Service

Was informed car would be ready by 4pm but i had to wait around 50 minutes when i arrived to collet

Service

Really helpful staff. Nice environment. Great refreshments. Problem with car resolved quickly

Service

Great customer service and a very quick service all round.

Service

I was given really good service ,made to feel welcome and I was offered a coffee and cake , also my car came back to me gleaming very good service

Service

As since my last service vist, I found to arriving at the service desk, bringing my car in to repair a radio defect under warranty, within the car, The same high standard, that the problem on the radio will be resolved as quick as possible,

Service

Every carried out as stated

Service

Everything was carried out as planned somethings are missed though, for example, dust caps not put back on tyre valves

Service

Everything done with the quality expected.

Service

Issue dealt with quickly and efficiently

Service

Efficient as always

Service

In my experience they always underestimate how long it will take for the car to be ready. I was waiting for 45 mins over last time. They hardly ever have courtesy cars available either.

Service

Very limited appointment diary, which was blamed on Christmas and New Year and because the centre was 'busy'

Service

Very professional and courteous.Very impressed at the attention paid to detail also. At BMW the staff are always prepared to listen carefully.

Service

friendly and helpful staff

Service

very quick service turn-around - car cleaned - people friendly - top marks

Service

Excellent service

Service

Good overall service - car was booked in for a fault but had to wait 2 weeks to be scene but luckily when it got brought in by recovery it was fixed within a few days. Car had been cleaned upon pick up which made me happy.

Service

Everything was fine

Service

Service performed on time and courteously. Loan car made available at very short notice

Service

We were welcomed by the staff who were excellent. Lower mark because I had to wait 5hrs for a tyre to be delivered, before being fitted.

Service

everything completed on time

Service

They made it convenient for me and completed the work on time and to my expectation.

Service

Nothing to do with the staff, I have no complaints other than the fault has not been fixed.

Service

When I came to collect my car I had to wait over half an hour for service desk to deal with me.

Service

The problem i had with my car was dealt with in a professional and speedy way.

Service

Parts not in stock no hire car or car through hire company available

Service

I would like to personally thank Stephen Hill for his exceptional customer service during my last visit. He always goes the extra mile to ensure my BMW is maintained to the highest standard.

Service

Unable to resolve problem of DAB radio cutting out when heated rear screen switched on in my 2016 X1, despite my living on the Wirral only nine miles from a major DAB transmitter in Liverpool.

Service

I enjoyed the experience off purchasing my new car,i was treated very well by the salesman john ferguson . I was looked after and advised about the the different models , I was offered tea coffee and cake as well fantastic service all around

Sales

Dave Farrell was very informative and kept me updated through out the whole process.

Sales

As soon as you enter the show room you are greeted in a special way and treated like royalty throughout in such lovely surroundings. Everyone at BMW made sure you were cared for and looked after giving excellent advice in a non-pressured manner.

Sales

The whole process of buying the car was seamless. Nothing was too much trouble for Martin Farrell. The children were also made to feel welcome in the showroom and given lots of juice and attention. I loved the grand unveil when I picked my car up.

Sales

Some issues with the new car although sorted very quickly, gap insurance selling very unclear and was £600 more expensive

Sales

Great all round service

Sales

Great service from start to finish!

Sales

Fantastic customer service from my salesperson Lydia Connell,a credit to the company ,friendly,professional,knowledgeable and kept me updated at all times from ordering to collection

Sales

Marcus Crocker was very helpful, patient and professional.

Sales

Treated like a VIP, nothing was too much trouble and Lydia stayed late on numerous occasions to fit in with our timescales

Sales

There were some small issues during the purchase process, but the communication from BMW Williams was good and matters were ultimately resolved to my satisfaction

Sales

I was provided with updates each step of the process. All staff were polite, courteous and friendly. Especially the Salesperson, John Ferguson, who went above and beyond, and accommodated me when it was not always convenient for him.

Sales

Would have been full but was told would receive car on 1st but was 21st

Sales

would recommend going to lydia she was really helpful was amazing.

Sales

The Salesman Dave was very confident and answered all our questions and doubts so as we new exactly what we were doing

Sales

Professional staff. Credit to your company

Sales

Overall the service was very good

Sales

Cannot fault anything. Excellent service

Sales

Excellent service. Friendly salesman.

Sales

Conor was helpful, efficient and communicative throughout the process

Sales

From start to finish a very professional, friendly experience

Sales

Prompt efficient attention and service

Sales

Quick, efficient and great customer service

Sales

This is 3rd bmw on the trot and the service I had from your service staff member big Dave how gave me service second to none and still keeps in touch it's great to feel that there's still someone dedicated to the job

Sales

Fast efficient service very prompt and profecinal.

Sales

It was my pleasure to have business with Williams BMW, very good customer service and the dealer who I delt with was very helpful and a very nice guy to have business with (john)

Sales

Great customer service was made to feel really special the sales person ash was really engaging

Sales

Very satisfied

Sales

A calm understanding of needs as well as patience shown whilst deliberations of make, model etc occurred! Consider antly have an 11yr in tow. Anyone or company welcoming and demonstrating friendliness and kindness to my child always gets my business.

Sales

friendly service, smooth process and paperwork, nice touch unveiling the car when I picked it up.

Sales

Completely satisfied with the service john Ferguson makes it really easy from start to finish

Sales

Very professional

Sales

Service was excellent and very helpful in breakdown of my deal

Sales

Happy with the car,Happy with the salesman he was doing his job,thought you could be a bit more flexible mileage allowance/monthly payments both a bit too loaded in the garages favour especially for a returning customer.

Sales

It was a pleasure doing business with Williams BMW and the salesman Marcus was first class

Sales

When I first came to inquire about the car there was a family day on so the dealer I spoke to was a iSpecialist however he took the time to help me, he then passed me over to another dealer who was quick to get deal with my car.

Sales

Totally amazing experience, this is my 3rd BMW from Williams Liverpool and this was the best experience yet, although the the two were good too.

Sales

John was really helpful and knowledgable

Sales

From start to finish from the moment we where greeted. It was an excellent service throughout the customer care was brilliant. I felt at ease and really comfortable with all questions and information I could ask nothing was too silly

Sales

I was made to feel comfortable and all questions where answered with respect

Sales

Got a great car and a very good deal.

Sales

Great experience with Conor, couldn't have been happier.

Sales

From the moment of entering the stylish showroom, we were treated as valued customers. Everything was explained to us and we were not pressured or pushed into making a decision. Williams Liverpool and David was a great experience to deal with.