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ABOUT US Williams Liverpool.

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BMW XDRIVE.

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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Williams Liverpool BMW 7 Series Launch

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Williams Liverpool BMW ‘Serves’ Liverpool Hope University International Tennis Tournament

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Williams Support Red Nose Day.

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Meet the New 2 Series Convertible.

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Williams Liverpool BMW Win Motability Award.

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Williams Sponsor Liverpool One Ice Festival

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Williams' MacMillan Bake Off

Williams' Macmillan Charity Bake Off.

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David Mellor Celebrates 50 years at Williams.

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BMW APPROVED USED CARS.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional and businesslike

Service

Work carried out. .courtesy car available as well.

Service

Everything fine but error message re failed rear camera re-occurred 1 day after service. Minor fault; will wait until next visit.

Service

Excellent service - complete package.

Service

Welcomed in the service dept by a professional helpful member of staff. Excellent facilities while waiting.

Service

There was a delay in picking our new car up which was annoying as I do believe it was unnecessary. But other than that the service was great.

Service

Very professional service

Service

Prices are a bit on the expensive side.

Service

Firstly I appreciated the taxi from my home to pick collect my car, staff very friendly made me fell like a valued customer.Overall great service a massive improvement.

Service

Communication was excellent and my service advisor worked out the best way possible for me to have my car repaired and also a recall upgrade completed at the same time. Car also came back fully Valeted Excellant!

Service

Amazing experience.friendly and helpful staff.great refreshments and impeccable first class service tailored to my needs

Service

I was supposed to receive a call the next day and never received the call

Service

Always a great experience at Williams with friendly and helpful staff. A great waiting area superior to others!

Service

Easy experience from start to finish staff most helpful especially Steve Hill

Service

The car had been booked in the week before but due to an error had not. We waited in expecting the car to be picked up, we rang Williams querying it took 3 phone calls to establish the car had never been booked in.

Service

I was dealt with promptly and with courtesy.The cost of the work was agreed prior to the appointment and I also asked if an additional task could be carried out on the day.This was done accordingly.Also offered tea and cake which is always a bonus.

Service

problem was ironed out for in good time and a job well done

Service

Would have been 5 except for the comment in answer 3

Service

Timely service' good, clear advice' lifts provided.

Service

Very quick and professional

Service

As always treatment by staff particularly Joelle was excellent.

Service

no problems what soever

Service

The time for car collection was optimistic to say the least and my service had to be rearranged as the replacement hire vehicle procedure was not adequately explained

Service

All done on time ,reception staff courteous and helpful

Service

Great level of service and always kept informed of any updates on progress.

Service

Personal attention given and first class service

Service

Prompt response. Good customer service. Kept well informed with the progress.

Service

Price far too inflated. I purchase wing mirrors for my company.

Service

Staff at service centre rude and uninterested in customer. Left waiting 6 hrs for my car and was not even called to say it was ready and upon collection told it needed further work that could of been done then if the bothered to call me!! Not happy

Service

i am deaf i ask them to put the air up in the tyre and they did it on lower the tyre i had to put the tyre up on my own i don't know why??

Service

excellent service from start to finish - brilliant staff and customer care completely satisfied 5*

Service

I trust Williams to give an honest opinion of work needed on my car

Service

From booking to completion went without bother, treatment by Steve Hill was second to none a fine ambassador for BMW

Service

Excellent smooth service and lovely staff

Service

Got to the Root of the Problem quickly-and resolved it

Service

Very helpful staff and easy booking in process. I really appreciated a time slot appointment which works very well.

Service

Got a maps upgrade in April, but there was a problem. The solution required a new part costing over £1000. So a £200 maps upgrade cost me £1,200 - so I'm not happy. However, the service experience at Williams Liverpool was good as always.

Service

The works carried out where fine but on the day of collection we had agreed to collect the car between 10.30 & 11.00. We arrived at 10.30 and had to wait well over 45 minutes to collect the vehicle. We were advised that everyone was in a meeting.

Service

very pleasant and engaging staff, fast turnaround and, of course good value for money

Service

Kept waiting to pay and collect my vehicle in the evening, even though I was contacted just after lunch to say it was completed. I was then informed that the key to my locking wheel nuts was damaged and I have have to pay for a replacement.

Service

welcoming friendly surroundings proffesional service

Service

Service was done expertly and Williams catered for my request to leave the car overnight as i couldn't pick it up on the same day.

Service

Part that was identified and ordered came in but only to be found it was the incorrect item delivered and this caused a days delay.

Service

Having booked in for a speedy, while I wait service over a lunch time & in between meetings, I was not greeted at the door, I was not expected even though I had telephoned to rearrange my appointment a week earlier & I had to make my own hot drink.

Service

This was our first experience at Williams Liverpool.After arriving on time to drop off the car , weeerekept waiting for 40 minutes . We had travelled more than 100 miles , and this was the last thing we needed.

Service

Service was excellent however the Enterprise courtesy car experience was poor. They were late, slow and did not make me feel valued. The courtesy was an Aygo when they had promised a Corsa class car

Service

Efficient & effective

Service

7days after the service I found out wind screen washer has not been filledAlso when I checked oil 1 wk after the service found that oil level was low and oil looked dirty

Service

Quick and efficient made very well come .

Service

The car was in for it's first service and I was concerned that there was a booming noise which occurred when the car had been driven for about half an hour or so, and sounded similar to a blowing exhaust. Then after a short while the noise stopped.

Service

Whilst the initial front facing customer service was good, as we drive off in our car we heard a horrible crunching sound from underneath the car. We pulled over to look underneath and a clamp had been left attached to the car holding a flap open.

Service

Very helpful on the initial enquiry & work carried out quickly & efficiently while I waited. Waiting facilities comfortable

Service

Everything was operated quite smoothly within the williams side of things. However, when it came to the hire car side, things where a bit different, once I contacted Williams about this the matter was resolved a lot quicker that's to the staff.

Service

My wife collected car, she had to wait to be seen even though there was no other customers With a BMW rep. The mini operative finished with his customer then helped her. No security to check she was my wife, she gave a name and was given the keys.

Service

Car was delivered back on time and job done. It did have to come back a second time for a part to be ordered which was a minor irritation since the garage knew what it was booked in for.

Service

I booked my car in for investigation of a grinding noise from the front . They had it for 2days & spent over £1000 replacing a suspension pump when I got the car back it made same noise. Booked it in again they had it for 4 days & said it was normal!

Service

Great service from staff. Everything is taken care of efficiently

Service

The nice reception, how quickly I was dealt with.

Service

Outstanding service generally particularly from the valeting team who helped immensely with a problem on the beige soft-top. Everything handled well - only negative is a rattle now when idling and cold - can live with it to be fixed next time.

Service

GOOD AS ALWAYS

Service

Excellent customer services

Service

Excellent service from Joelle. So professional, efficient & helpful

Service

Damaged run flat losing pressure. Turned up in the morning - no tyres in stock. Ordered compatible tyre and fitted 16:30 same day. Courteous and well pitched customer service from the reception and service staff.

Service

My car was booked in for a service and an MOT at 1030. The service indicator on the dash has not been reset and shows up as a reminder every time I start the car. The MOT was not competed and I was informed at 1645 that the car needed a new tyre.

Service

Quick and good service

Service

I arranged the booking online for the service and MOT. The time stated it would be 2 hours 50 mins for the for the work to be completed.I arrived at the garage 10am with my 10 month to be told it would not be ready till 5pm. I was stuck in liverpool

Service

I have never had any issues with Williams Liverpool.My last services I have been served by Eric, what a gentleman

Service

Courtesy car provided whilst my car was being repaired. My car was returned in a clean well valeted condition.

Service

The friendliness and professionalism of the staff and the problem was attended to and resolved in a timely and efficient manner.

Service

Excellent customer service and support throughout..did all that was promised and car returned valeted too

Service

Fantastic customer service. Sales just went out of their way - I felt everyone respected that I was spending a significant sum and went out of their way to make the experience special.

Service

The service is the best I have ever received fantastic staff with excellent customer service

Service

There was some confusion over what date my appointment was so when I arrived at BMW there was no courtesy car available for me. No big deal though as my car was fixed whilst I waited and enjoyed the lovely free coffee machine :-)

Service

Because despite numerous visits to the service department it has taken 9 months to sort out so rating justified in our opinion

Service

Excellent customer service as usual.

Service

Great experience, helpful team and excellent facilities as I needed to work whilst waiting.

Service

Car soft ware reset not completed same day.Next day phoned at 1750 hrs where's my car."Mechanic had taken a half day and not completed the job card".Manager checked and informed me all functioning again.Next day at 11am where's my car.Returned 1158.

Service

Hi initially had to visit to have my passenger window fixed however this resulted in a further issue with the door. I had to return to get this fixed however a part was then needed. I now need to return a third time.

Service

I was very satisfied, but there was a very minor issue that required me to return to Williams. The matter was resolved very efficiently.

Service

It was a fuss free, professional service

Service

Warm welcome when I arrived and my car was serviced quickly.

Service

I was only having tyres fitted

Service

The service from start to finish was fantastic. Attentive customer service personalised by John Ferguson who went above and beyond to make sure every last detail of my car was looked into. All staff very welcoming on each visit also

Sales

I was giving the best customer service I couldn't of asked for more John Ferguson and Lydia was so kind and helpful nothing was to much they, this was my first car and the customer service I received was brilliant.

Sales

i absolutely love my new car met all my expectations and more. staff were very friendly and helpfull. will definatly deal with them angain in the future and recommend them to friends and family. x

Sales

All the Staff at the BMW Centre were very helpful and welcoming. The Sales Executive was extremely helpful, especially in arranging for me to have my car registered with a 66 plate as it had arrived earlier than anticipated.

Sales

Excellent customer focus

Sales

Enjoyed it, good attention to detail

Sales

I would have given a higher rating if the salesman had of explained the equipment which was fitted as standard. In stead of asking what I wanted. I miss not having front parking sensors, which I thought would have been stardard.

Sales

John Ferguson was really helpful always keeping upto date and explaining everything gave us the full BMW experience can't thank him enough

Sales

Great help and advice from start of process to pick up! Really enjoyed the presentation of the car at collection.

Sales

From start to finish the team looked after my every need.John was knowledgeable efficient and very courteous. I was updated with the progress of the order, and was treated like a VIP.

Sales

Amazing top quality service

Sales

Andy Bowen was superb and took care of our every need

Sales

Having purchased my first brand new BMW I am very experienced in buying new from numerous centres and brand Andy and John were both exceptional in both expirence and comfortable as the cars they were selling

Sales

Very help full sales man .

Sales

Great advice and customer service from Andy Bowen.

Sales

Got the car I wanted at the price I wanted. Process was trouble free and happy with the car.

Sales

Very friendly service it was like attending a upmarket hotel lobby but with cars in ! John made us feel very welcome in a environment me or my mother wasn't use to. Purchasing a brand new vehicle from the bmw centre was a enjoyable experience.

Sales

The sales rep was very helpful in every aspect keeping in touch and explaining everything in detail right up to and beyond the collection of car

Sales

David was fantastic, very friendly and attentive and actually listened to what we wanted. The only thing that let BMW down was both of the rooms being full when I picked my car up so it was just sat outside, not David's fault

Sales

Made you feel at home and relaxedEnough to make you want to come back again. Reception was great , presentation at it's best , and salesman John & Andy were the best I've ever dealt with. ( Brilliant. )

Sales

The sales person I delt with was Conor Moran all calls emails returned almost straight away nothing was too much trouble o felt I was the only customer Conar had to deal with. All staff at BMW Lpool were a pleasure

Sales

A pleasant experience dealing with professional staff in a relaxed environment

Sales

No troubles; a smooth and efficient buying experience.

Sales

It was a smooth and hassle free experience

Sales

John from motorbility was very helpful

Sales

Phil Bush was extremely helpful and polite when selling me a car and also really understanding about my work schedule too, he was a great help and pleasure to deal with.

Sales

Highly efficient process from start to finish. Solutions suggested when a production slot was very difficult to find for the vehicle l was originally planning to buy.New car was delivered when l was told it would be.

Sales

It was overall a fairly quick process, conducted in a professional manner. Special thanks to Conor Moran for his assistance from initial conversation to the final delivery of the car.

Sales

Firstly i would love to comment on how John Fergusson dealt with me.. I suffer with severe anxiety and agoraphobia. Aswell as walking disabilities.. He made me feel relaxed an comfortable in the surroundings.. He was very professional at what he does

Sales

Great service by the sales staff at Williams. Expert advice and ease of dealing with John Ferguson . Very helpful people to deal with and no pressure sales technique meaning that the whole experience was pleasurable and stress free.

Sales

I was taken care of tremendously. Your staff are a real credit to the company at the Liverpool Williams.

Sales

Marcus Crocker was very good and thorough with his service. He made the experience of buying a new BMW enjoyable.

Sales

Very helpful

Sales

My experience from start to finish with BMW in Liverpool was fantastic ! After a bad experience at the Southport show room I was really impressed. Conor Moran who dealt with me was brilliant as was all the staff I came across there ! Will recomemd !

Sales

The dealership made a real occasion of the collection.

Sales

John , who dealt with us was very professional , from start to finish , firstly making phone calls to tell us what was available ,making time to come in and test drive the car , going through the type of car that suited us the best

Sales

John the salesman was a pleasure to deal with who went out of his way to make the experience special

Sales

The sales service was excellent but the thing that lets BMW down is the poor quality of the printed user manual. It is incomplete, not covering communication, navigation and entertainment. Attempts to obtain a printed copy have not been successful.

Sales

The way John Ferguson went about everything with the process of choosing, waiting and receiving the car was top draw. I could not of asked for it to be any better.

Sales

Very friendly and competent sales man together with brilliant staff. Fantastic showroom.