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We had a planned appointment and the arrangements worked very well.
always a good service with steve on reception
Excellent service by Joelle. I was looked after from start to finish.
What can i say? The lady who arranged coffee was very nice! I waited 2.5 hours. Then I was told it was being cleaned. it arrived wet and dirty in&out. At fords, they clean in&out of the car and leave sweets. The small things.
Prompt, personable, successful, pleasant environment to wait with great coffee and cake
Only BMW that told us about service plan when trying to book 1st service
No queuing, car ready at time indicated, no surprises in bill, car washed.
Customer Service is always first class
Was quick, easy and the service from staff was excellent.
Good and efficient
Joelle managed to fit my car in at short notice which I really appreciated given the break pads & discs needed replacing. She is an absolute asset & goes over & above in making sure the client is happy. She even stayed behind as my taxi was delayed.
excellent from Joelle
Did exactly what I asked for
Excellent service and excellent staff. Very helpful
Very professional and friendly the gentleman who took care of me on my Mot
A quick & hassle free service. Joelle was excellent, professional & extremely helpful.
Called in without an appointment as car had a puncture on the way in. Tyre was ordered and fitted the same day. Car was cleaned and valeted prior to collection.
It would have been a 5 but it took a little too long for someone to contact me when the car first went in. Apart from that, everything went like clockwork.
Able to work easily and car ready on time with no issues.
Not only was the squeak in the door corrected and the tires checked, my car was also unexpectedly valeted.
The whole experience was completely satisfactory conducted very professionally and I was particularly impressed with the me,bears of staff I spoke to and the quality of the job done.
The service was arranged at a convenient time and carried out whilst I waited. A space to work with coffee and wi-fi was available and all was carried out painlessly. Could not fault the approach.
It was simple and easy. Bit awkward sometimes
Didn't expect to have to stand in a queue on showroom floor to wait for a service salesman to be free. Queue getting longer all the time. Also rather resented being asked was my car a mini.
Excellent reception area. Professional staff who dealt with me. Inviting waiting area with comfortable chairs, including hot and cold drinks and snacks. Overall an enjoyable experience.
Very friendly service and good overall quality
The premises were clean and tidy, the staff were well presented, displayed a professional yet friendly attitude and were efficient. The car was serviced and returned clean and within the time I was quoted.
Service is always very good.
The staff are friendly,helpful and informative.
My whole experience was done with complete ease, from 1St call, to collection
The service from start to finish was exemplary. This started with the first encounter with the body shop, through my requirements, the options, the extra's i wanted performed, and back through to the output, and receiving my car. All fantastic.
Problem diagnosed as sorted in same day. Oustanding service pried by Eric.
Excellent customer service from Eric Pursglove who was my point of contact
I was completely satisfied with the service. Dropped car off in the morning. Was offered a taxi to the station. Told to return at 4pm, which I did and the car was ready.
Great personal service from stephen hill
Everything completed, car cleaned and ready to collect at agreed time
Great interaction with staff and great service.
Always happy with the service provided
The women that dealt with me was very helpful and always had a smile on her face.
Would have higher if they refilled the screen wash
I was due 1 tyre change and that there was only 1 tyre suitable for my car in stock - when I bought my car in (15 minutes before close) I was informed I needed 2 and that there were now magically 2 tyres in stock. Inconsistent information
First experience of using Williams always previously used Halliwell Jones- requested car be ready for 130 arrived back around 1.50 to be told car was serviced but not cleaned - needed to get back to work so had to take car without it being Valleted
Excellent communication and service
staff & service where perfect in every way
The staff been very honest and helpful
On arrival I did not like having to stand in a queue to check in for service
Very good customer services. Explained the details and car was finished as the time stated.
Prompt service with a minimum of fuss
I was completely satisfied from the moment I got got there till the time I left. Very friendly staff.
Polite, efficient, knowledgeable and helpful staff.Work undertaken to the stated budget and car delivered back to me on schedule
Booking in, service, reception staff & couresty car were great. Complimentary valet lost 5th star as car was not clean despite a sign in the car saying it had been Valeted.
Everything was carried out as explained and my car was ready for collection, washed and vacuumed when they said it would be.
The lady at reception was excellent. Customer Service. Updating me on the status of the car service. Overall exceptional
Excellent Service from booking service to collecting car.
Every thing fine from start to finish.
Everything went as promised, no problems, efficient friendly professional .
Customer care was second to none by the BMW staff.Got a call when car was ready and had been given a clean by staff.
Prompt and courteous service from start to finish
Car was finished and ready before time stated and was lovely and clean
Prompt and courteous service, car fixed without any issues.
Technically all well. Free taxi to town center. Vehicle service took six hour. Drivers mat left dirty.
Top quality service from every member of staff involved. I was especially impressed by Valet staff - Barrie who helped me remove a very annoying crayon out of the back of my car which was lodged in a very awkward place and causing noise frustration.
Good communication Taxi service to liverpool
Work was done quickly
staff unaware of service package included with my car, tried to charge me £17.00 for an oil top up! excessive quote for repair of wash/wipe. Car not cleaned on pick up, which it usually is.
My car was picked up and returned from/to my work place. What a good service.
Efficient service provided, only reason for noy giving a 5 was I was advised after dropping off my car a software update was required
Salesman Mike Jones very helpful, with no pressure.
excellent customer service
A real pleasure to deal with, the gentleman who we booked into on arrival was a total credit to your organisation
The service and attention I got from Paul Gerrard was excellent. Nothing was too much trouble, and he even gave me a quick lesson as to how to use and get the best from my sat nav.
Fast efficient service and a nice clean car to collect.
Customer service, staff helpfulness, knowledge and ,manner was outstanding. The required work was identified quickly and I was informed quickly.Once given the go ahead for the work it was carried out as expected.
I was made to feel very welcome and nothing was too much trouble. Joelle Rogansky is a credit to Willams. Well done!
Courteous, knowledgable sales executive
I was made very welcome by all the staff, a specially Eric pursglove in service dapartment, I think he is a very big asset to ur company. Staff r all very friendly.
communication was great, you fixed the issue with the AC, however the bill says the car was cleaned - it wasn't.
My car was shoddily cleaned by an outside contracting company after its modification or replacement A/C unit. I have pointed this out with the service to BMW staff - they agreed and ask me to come back the following week - for a free clean -
Work done on time and appropriately
Generally completely satisfied - though a tad disappointed that I had to replace a Tyre as a result of a faulty valve that was covered by the warentee.
Very good customer service Person name call Eric
Very efficient and friendly
I had a timing emergency due to a flat tyre and also check on vehicle which resulted in two new tyres/two new wheels.Driving to you I was hoping that Joelle Rogansky would be on reception as her work/customer service ethos is spot on/ faultless.
Service was as I would expect from BMW, efficient and courteous. Although my car was dropped off at 9am it was not ready until after 4.30 an hour after originally stated, other would have scored top marks
Professional and businesslike
Work carried out. .courtesy car available as well.
Everything fine but error message re failed rear camera re-occurred 1 day after service. Minor fault; will wait until next visit.
Excellent service - complete package.
Welcomed in the service dept by a professional helpful member of staff. Excellent facilities while waiting.
There was a delay in picking our new car up which was annoying as I do believe it was unnecessary. But other than that the service was great.
Communication was excellent and my service advisor worked out the best way possible for me to have my car repaired and also a recall upgrade completed at the same time. Car also came back fully Valeted Excellant!
Firstly I appreciated the taxi from my home to pick collect my car, staff very friendly made me fell like a valued customer.Overall great service a massive improvement.
Amazing experience.friendly and helpful staff.great refreshments and impeccable first class service tailored to my needs
Prices are a bit on the expensive side.
Very professional service
Excellent customer service, attention and communications from Conor Moran, Williams Liverpool
Phi was very accommodating from start to finish and listened to what I wanted.
The sales assistant Conor was very receptive to my enquiries, concerns and wishes. He dealt with me in a speedy fashion and organised all subsequent paper work efficiently. Car delivery was prompt.
Salesman made the experience totally relaxed
The sales man is very friendly I've been a customer since 2008
From the day I selected my x1 everything went smoothly my dealer kept to their word on the delivery date
Beautiful showroom, welcoming reception, refreshments whilst I waited a short while and lovely relaxing environment
Excellent customer service from all staff. Very knowledgeable
Phil Bush was very professional and strive to get the best deal on the car I wanted
Liverpool Williams were very very good.
Liverpool BMW could secure me an M2 sooner than any other dealership I spoke with and then they still managed to deliver the car two months earlier!
Excellent customer service fully informed throughout the whole process
Kept up to date with regards to the order.The service on the day I picked my car up was fantastic! Very nice touch with how the car was presented (my friend bought a new BMW from a different garage in Manchester and did not receive the same service)
The initial purchase was fine however after sales was poor in terms of addressing issues. I constantly had to contact in order to get the issues addressed. I had multiple calls and e mails not returned
Efficiency of customer service.
Efficient & all very pleasant
all the staff at BMW Liverpool and Jay our salesman could not do enoughfor you.l
I was seen quickly initiallyOffered coffeeNo pressure just informative by Anthony in SalesAlways welcomed
The personal service I received from the Williams Salesperson was excellent. I was kept updated during the purchase experience and the Salesperson went out of his way to arrange the vehicle handover on a date that was convenient for me.
Sales representative was very helpful in supporting me to decide the type of car to choose
Very well looked after by Marcus and the team at Williams Liverpool
Dave was very professional, not pushy felt comfortable .
I was given all the information I needed to make sure the car was the right choice for me I never felt hurried and I was made to feel at ease when I asked questions my sales man was only to happy to explain anything I was not sure of
Very nice surroundings, attentive staff who looked after me, nice process for the actual unveiling of my new vehicle.
Very easy to deal with
Highly personal service with continuos timely updates regarding my new cars delivery.
I was very happy with the staff, Gregg and Connor were informative and kept me up to date with all the information throughout the process.
Excellent service from Marcus Crocker at BMW Liverpool. Really nice welcoming showroom. Asked if we wanted coffee and cakes on arrival even before purchase. All staff, from salesmen to reception, excellent.
Great service from all concerned this is now my 3rd BMW from the centre. Phil Bush was brilliant all the way through.
I found Gregg to be professional and articulate and also very knowledgable. He made the process very straightforward.
Conor Moran the salesman excellent
John ferguson who dealt with us all throughout our experience with bmw was very helpful and professional and made the experience enjoyable and nothing was any bother to him even when we had a crying baby & a messy toddler with us.
Great customer service from Gregg and the most perfect car found for me!
From purchase to delivery, dealt with in professional manner with excellent service delivery by sales man Conor in new car sales Liverpool pleasure to do business with a credit to BMW.
Because of the overall friendliness and professionalism of everyone involved.
Excellent deal on the car I wanted
Very satisfied , very well organised and presented
A blip over part ex price was dealt with quickly and professionally.
I was given very good advice when purchasing and Richard always promptly answered my emails with subsequent queries. Nothing was too much trouble for Richard and he even came to my house to fit my personalized number plates after a busy day at work.
Sales rep excellent and follow up service acknowledge
10/10 effort made delivering the car
Professional and curteous service
Phil Bush top drawer, great reception team, spotless venue
Fantastic customer service both before and after purchase. Nothing was too much bother and Phil even brought cars to us that we could test drive rather than us travelling to Liverpool.
Customer service at its very best. The friendly welcoming receptionists. Conor Moran who dealt with the initial purchase and Gregg Leatherbarrow who dealt with processing the actual delivery of the car, couldn't have been more helpful.
John who dealt with us was very helpful and explained everythin to me, step by step
Marcus was efficiently informative, kept in touch and did what he said he would do.
No reason not to
The service from start to finish was fantastic. Attentive customer service personalised by John Ferguson who went above and beyond to make sure every last detail of my car was looked into. All staff very welcoming on each visit also
i absolutely love my new car met all my expectations and more. staff were very friendly and helpfull. will definatly deal with them angain in the future and recommend them to friends and family. x
I was giving the best customer service I couldn't of asked for more John Ferguson and Lydia was so kind and helpful nothing was to much they, this was my first car and the customer service I received was brilliant.
Excellent customer focus
All the Staff at the BMW Centre were very helpful and welcoming. The Sales Executive was extremely helpful, especially in arranging for me to have my car registered with a 66 plate as it had arrived earlier than anticipated.
Enjoyed it, good attention to detail