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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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Williams Liverpool BMW 7 Series Launch

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Williams Liverpool BMW ‘Serves’ Liverpool Hope University International Tennis Tournament

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Williams Support Red Nose Day.

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Meet the New 2 Series Convertible.

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Williams Liverpool BMW Win Motability Award.

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Williams Sponsor Liverpool One Ice Festival

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Williams' MacMillan Bake Off

Williams' Macmillan Charity Bake Off.

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David Mellor Celebrates 50 years at Williams.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lady I. Reception was lovely as was Steve !

Service

After a booked in service, it was discovered a replacement part and software upgraded required. Booked back in two weeks later. Had to take a day off work. Took the car in, the part was NOT ordered. Meant car off road two days. Disappointed!

Service

Friendliness of staff. Service completed on time

Service

Normally the car is cleaned inside and out but this time it wasn't

Service

Excellent service from enquiry to collection

Service

Mr Steven Hill was my point of contact, your service advisor, he is a credit to your company , he kept me informed on the work progress,when picked up my car later it had been cleaned and valeted, when I dropped of the car , he arranged a taxi. 10/10

Service

took much longer than told and therefore had to miss a business meeting

Service

Worked carried out quicker than originally allowed

Service

Great service

Service

Generally satisfied although I think the issue with my car was more to do with a design fault that should have been covered within the warranty.

Service

From the initial phone call to the actual service itself, staff were both friendly and professional and the service overall was very good. I did not award completely satisfied because, whilst the exterior of the car was cleaned, the inside was not.

Service

Steve was very helpfull

Service

Communication could be improved as to when the vehicle was ready. Consultant mentioned a target time and stated it should be ready but didn't confirm. relied on me chasing up to assess the situation.

Service

As always, staff were not only helpful and courteous, but were genuinely friendly.

Service

Seen to promptly on arrival, staff very courteous, service carried out within 2hrs and received a call to notify me my car was ready for collection.

Service

I was well looked after by your receptionist Joelle Rogansky who made sure that the service was started and finished on time and to my satisfaction. She also had to sort a new tyre out which was under a wheel and tyre damage cover.

Service

Completed service in time specified.Car running well.Car returned extremely well valeted.

Service

Very helpfull staff

Service

Friendly staff greeting on arrival, dealt with pretty quickly, whilst waiting for car collection was offered coffee and cake

Service

Good friendly service from the service advisor (Stephen Hall, I think), but car was not very well cleaned inside when I collected it

Service

Great staff, nice place to relax while waiting and plenty of amenities.

Service

Quick prompt informative and polite service

Service

Everything progressed as expected.

Service

The staff were very helpful and the service was completed ner the time I asked to collect. The items I asked for were attended to and valeleted.

Service

Excellent service from friendly staff

Service

Work was completed on time and car had been given a valet and washed.

Service

Complete hassle free day... dropped car off and was there for 5 minutes. On pick up car was ready and has been valeted as well :)

Service

Car booked in, with a courtesy car, arrived and was expected, everything was well explained and the car kept a second day just in case, texted at end of first day to explain progress. Car ready and waiting and completed on second day.

Service

My car was returned and no-one waited to explain what had been carried out just a piece of paper left.It was also returned late. Although nice to have a clean car it was returned with the child window blinds broken.

Service

From booking in ,to communication through the service it was so easy

Service

Stephen was very helpful and made sure everything got sorted for me as soon as it could. The lady on reception was very nice and made me a few coffees why I was waiting. Very happy with the experience.

Service

Actually their BOLTON branch who phoned me re this Re-Call when it should have been the Liverpool branch, so I had to phone Liverpool to arrange the work, but they collected the car did the work as said and delivered it back as arranged.

Service

Joel dealt with us on the day. Joel was very good, she greeted us with a smile and made us feel welcome.Joel advised what the service team would be doing and I would get a call back later to advise, i got this call as promised. Excellent cust.serv

Service

The level I recieved from Stephen Hill

Service

excellent and professional is the best way i can describe my experience with your team at liverpool bmw,johanne couldnt have been more helpful.thanks for her input.

Service

Bmw helped with getting my new tyre for my x1

Service

Excellent desk service car given beck on time in pristine condition

Service

From booking to car being seen professional

Service

Booking in with Paul was fast, easy and efficient, collecting my car later was just as easy and Paul went through the findings of the end of warranty results, the brake fluid change and MOT results.

Service

Had to wait in a line to hand keys in.

Service

The overall service was outstanding to be honest and I will definitely use BMW again for my motor needs. The only reason it is a 4 out of 5 is the tyres which were fitted were a different make to my ones on the front. They did ask as not in stock.

Service

You diagnosed and repaired faults while the car was with you faults I never knew were there

Service

Cat not clean, not given price until I arrived and very expensive.

Service

Car was booked in at 10.30am and was told to bring it down 15 mins early however car did not get looked at untill 11 am.This would have been fine if i was leaving it with them but i was waiting.

Service

Great service. Car park was busy though!

Service

All the staff were excellent and a easy and comfortable experience no messing about

Service

The lady who dealt with me in the office was lovely.

Service

Work was completed on time.Courtesy car (pre booked) was satisfactoryCould be 5 stars if more explanation could be given about the actual problem - brake discs needed changing but did not flag up on the cars computer

Service

Di did not like he date being changed at he last minute and then being kept waiting two hours for work I was advised would take twenty mnutes

Service

Efficient courteous on time taxi to the city ,overall top service

Service

I was able to drop my car off at a convenient time and collect it after I finished work with all work completed and my car valeted for which credit goes to Joelle Rogansky and Alan Corish.

Service

Went out of there way to resolve a problem updating my maps

Service

Courteous reception staff. Service completed on time.

Service

Joelle (I think that was the lady's name in Liverpool) was amazing. Everything worked to plan and I was made to feel like a valued customer.

Service

Problem not solved

Service

Find Mr. Eric Purseglove most helpful in all aspects of his knowledge and dealings with regards to the vehicle and services rendered.

Service

'Drivetrain' message has returned despite being assured that nothing amiss could be found

Service

Professional service from dropping the Car off with the agent Mark Stockbridge to when I picked it up, was phoned to advise car was ready.

Service

Good customer service

Service

Always had wonderful customer service from Joelle Rogansky.She always takes care of everything in the most efficient way.I always prefer to be dealt with by her.

Service

From booking the car in to picking it up everything was excellentCustomer service and cleanliness of the car need a special mention

Service

Service wasn't great at the start. A lot of messing round actually booking my appointment over the phone. Walked in to the service centre and Stephen Hill was his name I think. Helped out a lot

Service

First rate service

Service

The staff were friendly and couldn't be more helpful.

Service

The service you receive at Williams is first class

Service

Service from all at Williams is always excellent

Service

Waiting time and not all faults rectified

Service

Excellent service.

Service

Put car in for a service as part of my service plan. its done approx 14000 miles since my last oil change and you only changed the brake fluid. i'm now going to have to change the oil myself because bmws aren't capable.

Service

Service reception excellent. The steering wheel was covered with a sticky white substance that was exceptionally difficult to remove.Also the nearside rear alloy has been scratched over 50% of the circumference and paint dust was still present.

Service

Because the service was carried exactly to my requirements and expectations.

Service

Efficient, pleasant, clean, accommodating. A nice Company to interact with.

Service

Decent value and service

Service

Upon arrival I had to wait over half an hour for a courtesy car which was booked for me to be found and cleaned as was left in a mess by previous customer even when I received a call to remind me that I had a planned Booking for this service ????

Service

Everything was complete as said.

Service

The politeness and professionalism of the staff was excellent an dthe job itself was carried out on time.

Service

The lady who looked after us in the service centre was fantastic, she is an absolute credit to your company

Service

You guys were focused on keeping me on the road and accurately informed on the state of my vehicle

Service

my car came in for three jobs two where completed, the third job to replace the headlights due to moisture, was not carried out I was told that they just needed drying out. when I got home the headlights where full of condensation

Service

staff courteous and professional

Service

Everything was great easy and quick with no issues what so ever.

Service

My car was recalled and felt very satisfied with the outcome when I received the car back as it had a software update which improved the car in more ways than I thought.

Service

extremely helpful and prompt

Service

Appointment was straightforward within a reasonable time scale. Reception to usual high standard and work necessary identified and carried out expertly with completion carried out in the time agreed. Cleaning and valetting thereafter appreciated.

Service

From the moment I went in I was helped by the ever polite Stephen who was meticulous as always. What he told me would happen did and the car was ready at the time agreed.

Service

Very good service

Service

The staff kept me informed at all times,and i was looked after very well in the waiting area.

Service

Standing in queue to wait for service personnel to be free is not in keeping with the overall impression of BMW. Not a patch on systems operated by Mercedes, Jaguar and Audi.

Service

When they cleaned the car they didn't hoover the back of the GT which was surprising as last time they did.

Service

Fantastic customer service from Gregg, he made sure my car arrived quickly and kept me posted throughout the whole process.

Service

Eric Pursglove and all other staff were courteous and helpful. I live in Chester but decided to go to Williams in Liverpool because I have never had a good experience at Halliwell Jones who have the monopoly in that area. It proved most beneficial.

Service

Efficient, friendly staff. Comfortable waiting area.

Service

the problem that i went in with was not resolved on my first visit ,i had to make a second appointment .

Service

Usually 5 stars for everything but unfortunately this one was not so perfect. I wasn't informed of the cost of the diagnosis charge at booking. No update calls, I had to ring. Due to so close to warranty gentleman has arranged discount for part

Service

Quick and easy log in, I requested t0 the car be ready by 1430hrs, it was readying on time.

Service

Well looked after, professional customer assistants that make you feel important.

Service

Service done in a speedy manner with the minimum of fuss

Service

I dealt with Sam who was easy to talk to, new his job. Was willing to offer me an upgrade to an x3 or X4 courtesy car next time as I'm thinking of buying one next year. Overall a very excellent and very satisfied first experience of BMW service.

Service

Upon arrival I was told I would have to garantee £130 of diagnostics even though the car has a approved used warrenty. When car was purchased all we got told was the car has a inclusive 12 month warrenty. No mention about covering this fee.

Service

no problems, serviced on time, transport offered, kept fully informed.100% service

Service

I had a great experience with BMW Williams this is my 2nd purchase from here , Customer service is excellent, salesperson covered everything I needed to know ,answered all questions,kept me updated at every stage,

Sales

Excellent service from start to finish.

Sales

Gregg was very helpful throughout the process. Explaining and able to answer all questions I had relating to the purchase. As well as being able to complete the process in a short period of time which I needed

Sales

Polite, professional and attentive. The dealership was clean bright and comfortable. The showroom was well laid out and easy to walk around. Although it was a busy Saturday we only waited a short time for a sales executive to attend to us .

Sales

When the car was fully purchased which was a BMW F 20 118i Sport 5 door Sports Hatch B38 1.5i with Mud Flaps fitted FOC. it was delivered without mud flaps. The car was returned to BMW L/pool by salesman. No mudflaps made for this model.

Sales

Good and helpful service

Sales

Conor, the sales assistant was very helpful, he showed me a range of different cars that might suit me need, talked me through the details of them all, and then when I had settled on the model that I liked, he talked me through all the options

Sales

I LOVE my new BMW and had great customer service from Ash our sales manager.

Sales

Great service from start to finish.

Sales

My new car and adaptions have been ready for hand over before the anticipated hand over day... the car sales assistant John has been one step ahead at all times. as a Motability customer it is reassuring to see the same standards count for us too.

Sales

Marcus and the staff made the whole service really exciting and pleasant. You get that personal touch.

Sales

Very helpful sales representative

Sales

Very helpful and friendly

Sales

From the outset, very informative, obliging, helpful and courteous. This includes from the reception staff to the salesman, John Ferguson.

Sales

having bought several bmw,s at Liverpool I was always looked after at visit and my sales man john Ferguson is first class

Sales

Ash ali who dealt with us was really relaxed didnt pressurise us but did give a good overview of the car and payment methods

Sales

Four different salesmen dealing with me and errors.

Sales

Very slick but friendly service. Made me feel very special. Genuinely came across as being proud of BMW brand - and jealous of me owning a new 5 series!

Sales

John furguson did a fantastic job and the car was delivered swiftly

Sales

Communication dipped when the young lady went off sick, she was excellent

Sales

BMW made the whole experience both relaxing and exciting.

Sales

All the staff excellent from first walking in and collecting my new car! All a credit to BMW, especially Phil Bush explained everything I needed to know!

Sales

Excellent service, salesman was brilliant

Sales

I was very satisfied with the service I received, I don't think there are many people my age with the same budget as myself so I was fobbed off by most dealerships including Halliwell Jones, Chester so I went to Williams Liverpool.

Sales

The salesman Leigh kept me informed at all times and worked hard to get me the deal I wanted

Sales

Absolutely amazing treated like royalty from when we walked through the doot

Sales

This is the 4th vehicle I have purchased from Williams Liverpool. Sales staff very professional and helpful. Handover of the vehicle was excellent.

Sales

Polite, efficient and very professional

Sales

nothing was a problem the salesman was helpful and pleasant

Sales

My sales rep Mr Ferguson was friendly, professional and knowledgeable.The way in which the car was presented to me was novel, and this along with the flowers was a nice touch and made me feel special.

Sales

Excellent service, can't fault the whole process. From the sales to collection of car, very pleased. Helpful to have good coffee throughout.

Sales

I had a few issues on my first visit after agreeing a monthly payment they then increased the payment as my sat nav was different than they thought on my PX . I was told the car I had ordered was in the country next day I had a call to say it wasn't

Sales

Excellent attention to detail from Dave Farrell

Sales

Greg was very helpful

Sales

From my very first visit to BMW i was given what i can only describe as outstanding service from John Fergusan and the rest of the customer service team

Sales

I enjoyed the experience off purchasing my new car,i was treated very well by the salesman john ferguson . I was looked after and advised about the the different models , I was offered tea coffee and cake as well fantastic service all around

Sales

Dave Farrell was very informative and kept me updated through out the whole process.

Sales

As soon as you enter the show room you are greeted in a special way and treated like royalty throughout in such lovely surroundings. Everyone at BMW made sure you were cared for and looked after giving excellent advice in a non-pressured manner.

Sales

The whole process of buying the car was seamless. Nothing was too much trouble for Martin Farrell. The children were also made to feel welcome in the showroom and given lots of juice and attention. I loved the grand unveil when I picked my car up.

Sales

Great all round service

Sales

Some issues with the new car although sorted very quickly, gap insurance selling very unclear and was £600 more expensive

Sales

Fantastic customer service from my salesperson Lydia Connell,a credit to the company ,friendly,professional,knowledgeable and kept me updated at all times from ordering to collection

Sales

Great service from start to finish!

Sales

I was provided with updates each step of the process. All staff were polite, courteous and friendly. Especially the Salesperson, John Ferguson, who went above and beyond, and accommodated me when it was not always convenient for him.

Sales

There were some small issues during the purchase process, but the communication from BMW Williams was good and matters were ultimately resolved to my satisfaction

Sales

Treated like a VIP, nothing was too much trouble and Lydia stayed late on numerous occasions to fit in with our timescales

Sales

Marcus Crocker was very helpful, patient and professional.

Sales

Would have been full but was told would receive car on 1st but was 21st

Sales

would recommend going to lydia she was really helpful was amazing.

Sales

The Salesman Dave was very confident and answered all our questions and doubts so as we new exactly what we were doing

Sales

Professional staff. Credit to your company

Sales

Overall the service was very good

Sales

Cannot fault anything. Excellent service

Sales

Conor was helpful, efficient and communicative throughout the process

Sales

Excellent service. Friendly salesman.