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Good customer facing services. They went the extra mile to investigate a battery issue, and hopefully resolve it. They also gracefully accepted they had to work much harder than expected to complete a maps update.
Excellent service throughout process
The level of service, customer support, assurance and outcome was outstanding.
Staff are very friendly and offered refreshments & my car was cleaned...However the sevice did take 2 hours and not 90min, this is why I have given 4 star rating. Overall I made my appointment afterwards on time so I'm happy.
Work on the car was exemplary. Was sometimes difficult to get hold of the body shop on the phone though. Had to resort to Facebook to contact for updates.
I was dealt with professionally and felt like I was valued as a customer.
Because I had mine and my wife's car booked in for 8am, and I didn't get mine back till after 5pm. The wife's car didn't turn up till late the following afternoon, and that was after her calling to chase it up
Customer service being outstanding
Very disappointed. Catalogue of disasters. This survey was sent to my ex partner incorrectly! Wrong price quoted over phone and not notified until the day leaving me over budget. Advised replacement tyre incorrectly. Car not even cleaned this time.
Friendly, quick and comprehensive service. Staff were excellent from reception through to servicing.
attention to detail
Staff in the Liverpool branch were very helpful and friendly
Service was very good , staff were very helpful .
Good fast service start to finish
Service took longer than planned as an incorrect part had been delivered.Staff very pleasant and helpful.
The way your representative dealt with me.
I was stranded away from home and although you ware booked up you carried out the repairs for me within 36 hours which was appreciated especially as it consisted if new discs, pads, callipers and handbrake due to damage
Service carried out and ready for collection when they told me it would be. However, I have a small problem regarding my car sounding like it is not going to start for which they were unable to diagnose.
As per MINI Cooper serviced on same day.
This will be the 5th time my car has been returned for the same fault i also had some bulbs there were not working that on the advise note said they had been replace but were still not working to after having my car all day it came back the same
Staff excellent and dealt with my issue very quickly as I was about to go on holiday. Lost a start because the cost for installing two headlight bulbs was very high - even with a downward revision on the original estimate!
Very professional service, and courteous, helpful staff. Reception area very smart and provision of hot drinks and snacks most welcome.
I was looked after very well.
Efficient service & great customer service
Car due a service in May for one item. I asked if this could be done as part of the current service but told no. So I'll now have to bring the car in again, just 2 months later. I can't believe 2 months makes any difference to a service schedule
Your Liverpool service centre , service consultant , Joelle was extremely helpful at every step. She kept me informed about the service process and worked around my schedule. She was not too pushy . The car felt like new when it was returned to me.
Mr Steve Hill could not do enough a credit to BMW
Service was quick, efficient and completed to s the high standard you come to expect from BMW
Car was delivered clean but returned with dirty interior
Excellent customer service.
problem was dealt with quickly, friendly staff (J Rogansky)
All staff very helpful and friendly.
Because everything went according to plan on the day
On return to collect my car, the lady was not at the greet desk and myself and 2 others behind stood waiting for longer than necessary whilst people walked past without speaking to us
Service was great and I had no problems at all
Smooth customer service, no problems
Quick and efficient
Efficient check in, pleasant, friendly staff. Returned phone calls readily. Car ready and valet end on return.
Car ready on time with valet
During each of my visits, whether it be to service or sales room, I have been received with the utmost courtesy & my 'perceived' problems have been addressed in a similar manner
the car was picked up on time and brought back cleaner than it went in
It was an MOT, car was collected & delivered back. No problems
Car was in and out quickly with no hassle
Booking was a little unsatisfactory as suggested six weeks before available to collect car (only one mile away) but experience on the day was great
Because they did what they said they would do on time and in price. Eric in service reception kept me up to date on progress and car was ready on time.
Because of a good service provided. I would recommend more staff on the desks though as I had quite a long wait to be seen.
Considerate service from a professional team
As usual I found BMW's efficiency and friendliness in equal quantities and would not hesitate to use Williams in the future. - Dave Dempsey
Friendly staff and very comfortable sorroundings.
Everything went smoothly and without problems
The service was great and the staff was so helpful in providing a service.
i need higher number of characters. on accident claim you claimed for new wheel arch trim but put the repaired accident one on instead. set of 4 alloys corroded for the second time. will my warranty be extended because of this... hmm I doubt i
I was expecting an issue with an oil leak to be at least reported back with a degree of confidence. I was informed a new oil filler cap would be needed which cost me over £40.00 to be told but a new one was not available nor sadly ordered at £10.0
Swift solution for small problem. Free of charge.
The staff were very polite and efficient
I was disappointed to discover while booking my appointment that a curtesy car was not available for a least four weeks and the only option was to have to pay for a vehicle through a hire company.
En route home tyre pressure warning came on. All 4 tyres had been changed. Needed to stop and reset system. Otherwise would have been completely satisfied.
Work completed quickly and with constant communication. Very helpful at every stage.
I would give a higher overall rating if it were not for the initial handling of my call to make the appointment and complaintto BMW UK.
You expect excellent service from a dealer supporting a prestige product , but it's still nice when it happens - personal and efficient service - special thanks to Paul Gerrard and the rest of the Williams staff
It was straightforward and professional
a fair assessement of an exceptable service level. Not exceptional but extremely professional and expected at BMW.
Polite and welcoming staff. Comfortable surroundings, but some waiting time experienced.
Because I thought I would have had a big bill I was told by another garage that my oil sensor was gone but your garage just took 0.5 ltr of oil out and only charged me a small amount. This says to me you are honest people. Thank you
Friendly efficient staff. Prompt and pleasant greeting at Reception. Comfortable and well-appointed waiting area.
I was kept informed of progress as the technicians worked through a series of related electrical issues with the information and communications equipment.
The welcome and service advisor were excellent. The service engineer was also excellent. Unfortunately my car required warranty work and the part sent to the dealer was damaged so I had to return for a third day.
Service level I expected was reached
I received a letter stating my car was due a service, I called and asked if I could book in to a 90 minute fast track, I was told No as it needed a 3 hour service so I booked the afternoon off work, I turned up to be told, your car is not needed
The dealership were helpful, polite and keen to resolve the issue.
Had to wait 40 minutes for car to be available
It was excellent, no complaints.
Very friendly, helpful and professional.
I've been satisfied in the past but after paying £78 for 30 mins work (grinding metal noise and dull brakes) the problem only seems to be slightly better. The noise is still there and the brakes don't seem as sharp as they did.
Seen straight away; no waiting about. Greeted with a smile and a handshake and offered a drink. The process of handing back was explained, was not time consuming st all. The equipment in the new car was thoroughly explained.
I found purchasing the car very different this time - not impressed with the casual approach as it gave out an air of inefficiency as paperwork was not to hand and I was left sitting around whilst the salesman gathered information.
Good customer service
As a result of the way I was dealt with by Marcus and Mike who explained the car layout to me. I would have rated it completely satisfied however when I spoke with the manager to thank him and give feedback he appeared disinterested. Disappointing!
I was pleased with the whole experience.
Excellent hand over procedure of new car with dedicated room to be able to view the car which was great. The BMW Guru was very informative about the features on the car.
No movement on the price of the car. No information given on the status of when our vehicle would be ready, until the day it arrived at the dealership. More communication & a personalised experience would have improved this rating.
The sales man Gregg Leatherbarrow was very helpful and knowledgeable and it was a pleasure to do business with him
only one criticism was the handover of the car was very late on in the afternoon which meant I had to wait all day. When I've purchased new BMW before big fuss was made and flowers received this time no flowers no unveiling of new car
Gregg the salesman was helpful throughout the whole sale excellent service
BMW Williams know how to sell BMW. The dealership just seemed to get everything right and have the right approach to customers providing all the necessary information for making that all important decision. I was very happy with my choice and service
The level of service received from John Ferguson and his team at Williams Liverpool during the purchase and delivery of my new car was outstanding. John's professional approach and expert knowledge about BMW and Motability was excellent.
Andy was amazing and made the experience special.
Smooth transaction by a competent sales man
It was brilliant how the car was presented by Andy and the young lady for the advice about the controls of the car . Never seen a car presented that way told all my family how good it was please pass thanks on to Andy and young lady
From the moment we first walked through the door to when we left with the keys in Our hand we were treated perfectly by John Ferguson he was amazing
The whole experience was delivered impeccably from meeting Marcus who was professional and organised everything to delivery of my car excellent from state to finish I will be back to see Marcus for future purchases thanks
Friendly approach. Not pushy and very professional
I had a first rate experience during which John Ferguson went out of his way to provide a highly professional and personal service in which his attention to detail and ability to answer all my questions was most impressive. He is to be congratulated.
Very professional great staff especially Gregg
John Ferguson was very helpful in explaining Scheme and options available.
Very good service, the other brand can't provid this fantastic customer service at all
Given a good price and were kept up to date with the progress of our new car. We were also loaned a car when our previous car was sold.
Beautiful showroom, nothing too much trouble. So well looked after by Gregg
My experience with bmw was outstanding. The staff sorted me out straight away and John looked after me all the way through, couldn't of been more helpful. Absolutely fabulous.
Not original car as this came earlier was told only had missing heated seats. No tinted glass at the back either have questioned it but never heard back from dealer
Overall experience has been smooth mainly because the help and guidance of the salesman that dealt with our new car was fabulous.
The gentleman we dealt with, Gregg Leatherbarrow provided excellent service and I actually really enjoyed buying the car. It really was a good experience and I normally have felt under pressure when buying previous cars from other car dealers.
Start to finish deal done 1 week and car collected as promised.I always do business with this dealership as I feel comfortable
The experience was fine up to the point of handover, the car had damage to the bodywork, and a rear sealing strip to the rear quarter light window was substandard, this item was confirmed to me just before I was presented with the car.
the whole process was seamless, the sales guy was excellent, fully understanding my needs and desires and responded promptly to all email communications keeping me in the loop every step of the way, including from Germany to the UK which was ace
John was brilliant. From the moment we walked in until I drove away in my new car. He made the whole purchase an absolute pleasure.
Car was damaged when delivered
Excellent Service start to finish
My wife and I were very well looked after by Jon Ferguson who seemed to know all our requirements all the staff were very curtiouse to myself and my wife the hand over was very good nothink was left unexplained
Jamie our salesman couldn't do enough to assist us. He really went the extra mile in ensuring we made the right choice.
This is the second car I have bought from Williams Liverpool. On both occasions they have been attentive, informative, friendly, courteous and just nice to deal with.
Whilst delivery time was quicker than originally anticipated, weekly updates that were promised at time of order did not occur. I was not particularly bothered about weekly updates, sales personnel should not promise what they can't deliver
The initial dealings with the salesman was not very good and failed to understand my needs
From the moment we came into the BMW Centre we were asked if we needed any help but then left to have a wander around - there was no pressure at all - but staff willing to help us when asked. Phil Bush was very knowledgeable and we soon trusted him.
I am an existing customer to Williams Liverpool and BMW and there really isn't another dealer I would buy a car from. They're extremely friendly, treat me and my family with the upmost respect and never fail to disappoint.
Regular contact throughout the purchase and car well demonstrated
on negotiating the purchase of a new car I found john ferguson flexible and understanding of my requirements, also kept me informed of progress and delivery
The person we dealt with was excellent
Everything went very smoothly
Made to feel welcome as you walked through the door. All staff very courteous & will to supply the best deal for a quality product without overselling.
Was given 5 different days the car would be ready.
Very easy process salesman had good personality
It was completely painless and very attentive
the way my wife and I were treated at the showroom, Jamie Harding the salesman dealing with us was caring and thoughtful. The ladies in the showroom were also very pleasant and gave us tea and coffee.
Excellent service especially from the sales person Mark Bibby
phil was great help, offered me plenty of test drives, only thing I can complain about is the car had a few problems with it
Excellant service, polite and the handover was a great.
Good communications, sensible deal, listened and understood what I was looking for.
Very professional outfit made us feel comfortable
Friendly staff and professional approach in a nice pleasant surroundings.
No delay or problems Sales person (Scott Snowden) was totally competent, friendly and professional. His knowledge of the specification of the vehicle was extensive and his advice was open and honest.
Once our car was shipped I was pleased with how Gregg Leatherbarrow kept us informed. After an initial issue when Shaun Bimpson left after we had ordered our car, Gregg picked our account up and all went smoothly. Loved the new car delivery suite!