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The work took a little longer that I was led to believe, but it wasn't too much of an issue.
the total experience from entering the service building, and being dealt with polite staff.
Asked for fault to be checked under warranty. Told sensor had to fail 4x it only failed x2. The moment I drove the car off the fault happened and then again and again. Rebooked it for the sensor to be replaced a week later, part not in! X3 visit.
Would have been more customer efficient had a hire car or dealership car beeen available on site particularly as this was a recall problem. The hire car cost me £20.
Because you have Joelle Rogansky working at Williams in Liverpool. Nothing is too much trouble her, she is the personification of a professional. As soon as you arrive and let her know what you need, she 'owns' your issue or problem, takes complete
I have been putting my car in for service at Williams BMW Liverpool, for some years now and I am always treated with courtesy and have never had an issue.I am greeted by friendly staff. The process is always a positive experience. No issues.
Fast response from web enquiry, easy to book appointment, timescale for completing service set out (but done faster), I was able to work comfortably in the building whilst I waited.
My new 320isport has a fault with the clock which loses several minutes an hour? This requires technical checks and monitoring for some days afterwards. It will be checked tomorrow 15 02 17 . The work was undertaken with normall BMW efficiency.
No delays, car cleaned, brake pads found not to need changing, damaged tire spotted and changed
The warranty on my Wife's car has recently expired and she's suddenly developed issues with her rear light cluster and alloys. I spoke to Stephen Hill and as always he was very helpful and asked that we leave the issues to him to take up with BMW.
Service wasn't completed. Had told up front that needed wipers changing but didn't have in stock. Poor. Means I have to waste time coming back again when you'd been informed that was what I needed.
Took more than 90 minutes to do the serviceAlso never have courtesy cars to book looking at 2-3 weeks to get one does not fit into our daily busy lives when we have to work around the garage, they should have more c/cars available to book.
Staff made me welcome while I waited.
Great service as usual. Guy that picked up / dropped off car was friendly and explained what works had been completed. All required works were undertaken and car was cleaned when returned.
Efficient, friendly and helpful service from Eric Pursglove). Also attentive - offered (by the Receptionist) a cup of coffee which was brought to me when I accepted the offer.
I had previously received mediocre service from Williams Liverpool. The purchase of a 3 month old car in 2014 had been full of issues. When the connected drive services stopped working Steve McCormick went out of his way to resolve the matter. Thanks
The member of stafff I was dealing with was fantastic car was ready on time
Professional , attitude nod performance
Great service from your staff, fitted in my service when it was convenient to myself and rang me when my car was ready to be picked up. excellent customer service
The work was completed but there was slight damage to the bodywork on collection. This has been rectified at no charge and the service has been brilliant during this process.
Fantastic friendly and efficient service I have ever received, the agent who I dealt with was so kind but at the same time professional. I have had numerous cars and this was by far the best place I have been to. Plenty of refreshments to. FAB
Easy to book, convenient & ready on time
I have always used williams service team,they always go out of there way to help and advise.i feel I can trust the work being done is to the highest standard.
Helpful front of house staff
I booked the car in for work and the car ended up not being completed due to no parts being ordered. The vehicle then had to go back before being sorted. Also I asked for a quote for a repair and it's still not been passed to me.
The service was fantastic but the issue is still there.
Third time my car had been in for what appeared to be a simple fix of a problem you were aware of from previous models. Each time asked to pay £15 for insurance to cover the courtesy car. So would have been £45 to fix an existing problem
on time, all commitments met to my satisfaction
Liked how they could fit me in on a Saturday.
It would have been five stars but I had to stand in a que for 5 mins before I was offered a seat.
Everything ran smoothly from the MOT reminder call through to collecting my car. The team were pro-active without making me feel any hassle.
Speedy, kept informed and very professional
We had booked both cars in for a service, though only one was due. It would have been good to have had this pointed out when booking both cars in for service.
Friendly welcome. Space and power to work. Regular updates on progress. Completed on time
Service reception ( Steve Hill ) was efficient, friendly and generally took an interest.
Mike Jones who sold the car didn't take advantage of my age (19) and helped me through the process and throughly explained the PCP offer and provided a good deal.
Swift service. Car washed and cleaned on return. Courtesy car provided.
Excellent servuce from the service centre staff couldnt do anymore to be helpful and speed the process.
Mot & service completed on time. No waiting . Good communication of timescales etc
Even though i had not booked in, joelle was extremely accomodating, an the technician kept her upto date so i knew exactly were my car was up to.
Friendly and helpful staff.
Was informed car would be ready by 4pm but i had to wait around 50 minutes when i arrived to collet
Great customer service and a very quick service all round.
Really helpful staff. Nice environment. Great refreshments. Problem with car resolved quickly
I was given really good service ,made to feel welcome and I was offered a coffee and cake , also my car came back to me gleaming very good service
Everything was carried out as planned somethings are missed though, for example, dust caps not put back on tyre valves
As since my last service vist, I found to arriving at the service desk, bringing my car in to repair a radio defect under warranty, within the car, The same high standard, that the problem on the radio will be resolved as quick as possible,
Every carried out as stated
Everything done with the quality expected.
Efficient as always
Issue dealt with quickly and efficiently
In my experience they always underestimate how long it will take for the car to be ready. I was waiting for 45 mins over last time. They hardly ever have courtesy cars available either.
Very professional and courteous.Very impressed at the attention paid to detail also. At BMW the staff are always prepared to listen carefully.
Very limited appointment diary, which was blamed on Christmas and New Year and because the centre was 'busy'
friendly and helpful staff
very quick service turn-around - car cleaned - people friendly - top marks
Everything was fine
Service performed on time and courteously. Loan car made available at very short notice
Good overall service - car was booked in for a fault but had to wait 2 weeks to be scene but luckily when it got brought in by recovery it was fixed within a few days. Car had been cleaned upon pick up which made me happy.
We were welcomed by the staff who were excellent. Lower mark because I had to wait 5hrs for a tyre to be delivered, before being fitted.
everything completed on time
They made it convenient for me and completed the work on time and to my expectation.
Nothing to do with the staff, I have no complaints other than the fault has not been fixed.
When I came to collect my car I had to wait over half an hour for service desk to deal with me.
The problem i had with my car was dealt with in a professional and speedy way.
Parts not in stock no hire car or car through hire company available
Unable to resolve problem of DAB radio cutting out when heated rear screen switched on in my 2016 X1, despite my living on the Wirral only nine miles from a major DAB transmitter in Liverpool.
I would like to personally thank Stephen Hill for his exceptional customer service during my last visit. He always goes the extra mile to ensure my BMW is maintained to the highest standard.
It was difficult to make initial contact with the service centre - i was cut off three times over a period of two days. I am guessing the first time was because it was 4:55pm and you were about to close
Impeccable service by staff.
Very pleased with the information provided beforehand, at completion and at pick-up.A much improved service.
Did something but didn't repair the problem - need to bring the car back again. M
My car was booked in for a recall on the diver airbag.On arrival at the appointed time, I was able to book the car in without any delay.When I collected the car it had been washed and valeted as well.
Not finished on time. No communication to inform me of this so ended up sitting in waiting area for over an hour.
The loan car provided had so little fuel in it that by the time I got to the nearest garage the car stated a range of 1 mile. This is not acceptable - I put much more fuel in than I actually used. Parts unavailable so I have to book the car in again
My problem was sorted quickly and everything was explained clearly
Eric give a great job of coordinating the team and keeping me informed or the progress.
Everything happened when and how they said it would. Perfection!
Overall it was a hassle free service experience. I booked a "fast lane" service so I could wait while the car was having the brake fluid changed. I was able to sit and use the facilities while I waited. Car could have been cleaned better for the 5.
A warm welcome at centre and car serviced in allocated time.
My car was supposed to be and ready for lunchtime. It then had to stay in over night. I desperatly needed it the folowing day, told it would be ready about 11am. Got a text saying it was ready at 4:25 it wasnt! Delays cause great inconveniance.
Professional, and on time
Service good in the right time frame but did not sort a specific request
Great service and nice touch with complimentary taxi - only downside is the location is so far away from my hou on the Wirral
The lady who booked service over the phone couldn't of been anymore helpful. She was patient and worked around me and my disabled dad with the appointments and gave a variety to choose from unlike the lad from booking the 1st visit some months ago.
Score would have been higher if fault rectified on first visit
Staff were very pleasant
Great service from booking in to completion
From the moment I first rang up the customer service I received was amazing, when I then went into the service again the service I received was brilliant.
The service was excellent. Appears to have fixed the problem and I wasn't expecting the car to be cleaned at the same time - nice surprise. The guy at the desk (I'm afraid I've forgotten his name) was very friendly and very professional
I would have given 5 stars but the incomplete paperwork/final invoice meant I had an extended wait before I could take my car.
Completed on time.
Always have to wait for a while to be seen when you first come in. Never a courtesy car available to use.
From start to finish I was very impressed with the service centre and the car was cleaned by Karl, Eric took care of the car during the visit
Always a good service the only down side is sometimes its very busy at pick up time and takes a while.
Yet again the lady member of staff on the front desk was rude. She ignored me for 10 mins whilst she chatted and laughed with another member of staff in the coffee area. She is not a welcoming meet and greater!!!
Despite 4 attempts by me to speak on the phone to someone who could update me, I was unable to speak to anyone other than the receptionist. No one ever called me back or sent me an email.
on time friendly and professional staff, job completed!
Once booking in and arriving at the liverpool service branch, I was told there would be no car provided for me to return home (a good 20 min drive) baring in mind I was not notified that there wouldn't be a courtesy car.
No issues from start to finish with excellent customer service at reception
It was completed on time and at the cost quoted.
The service experience in terms of the Reception, the handling of my booking in/booking out, etc, was all first class.
Extremely helpful, engaging and friendly receptionist. Taxi paid for to get to Liverpool shopping centre while service done. Payment fully explained. No additional costs incurred. Clean, comfy waiting area in showroom (nice hot chocolate drink!).
Polite, professional staff. Everything a customer could need was catered for.
Fantastic service by all of the staff. You are treated like a visitor to a top hotel rather than a servicing garage. The surroundings and facilities are amazing. You are kept updated at all times and when your car is returned to you it is spotless.
Quick, efficient and great customer service
This is 3rd bmw on the trot and the service I had from your service staff member big Dave how gave me service second to none and still keeps in touch it's great to feel that there's still someone dedicated to the job
Fast efficient service very prompt and profecinal.
It was my pleasure to have business with Williams BMW, very good customer service and the dealer who I delt with was very helpful and a very nice guy to have business with (john)
Great customer service was made to feel really special the sales person ash was really engaging
A calm understanding of needs as well as patience shown whilst deliberations of make, model etc occurred! Consider antly have an 11yr in tow. Anyone or company welcoming and demonstrating friendliness and kindness to my child always gets my business.
friendly service, smooth process and paperwork, nice touch unveiling the car when I picked it up.
Completely satisfied with the service john Ferguson makes it really easy from start to finish
Service was excellent and very helpful in breakdown of my deal
Happy with the car,Happy with the salesman he was doing his job,thought you could be a bit more flexible mileage allowance/monthly payments both a bit too loaded in the garages favour especially for a returning customer.
It was a pleasure doing business with Williams BMW and the salesman Marcus was first class
When I first came to inquire about the car there was a family day on so the dealer I spoke to was a iSpecialist however he took the time to help me, he then passed me over to another dealer who was quick to get deal with my car.
John was really helpful and knowledgable
Totally amazing experience, this is my 3rd BMW from Williams Liverpool and this was the best experience yet, although the the two were good too.
From start to finish from the moment we where greeted. It was an excellent service throughout the customer care was brilliant. I felt at ease and really comfortable with all questions and information I could ask nothing was too silly
Got a great car and a very good deal.
I was made to feel comfortable and all questions where answered with respect
Great experience with Conor, couldn't have been happier.
From the moment of entering the stylish showroom, we were treated as valued customers. Everything was explained to us and we were not pressured or pushed into making a decision. Williams Liverpool and David was a great experience to deal with.
John Ferguson was fantastic during the whole process. He was very patient and ensured that we were completely happy before initiating each step. Exceptionally happy with the commitment and service John provided.
Very happy with the whole experience from bmw we were seen to by John Fergerson and what a lovely guy he is , always smiling and made me and my family feel really comfortable , it has been a pleasure thank you
Greg at Williams BMW liverpool was fantastic. He offered just enough information which meant there was no information overload but also no unanswered questions. He kept me informed through the whole process and secured me the perfect car.
Clear, welcoming discussion. Answered all the questions I had. Good communication over when the new car was arriving and what needed to be done.
It was quick, easy and I felt looked after.
I have found the service excellent from when first arrived . It was quick efficient and enabled me toBe able toTake possession of my car very quickly .
The staff were very pleasant and we felt well looked after. The showroom and the new technology i.e. screens were very impressive. Phil Bush listened to what I wanted and offered great service.
I've never ever experienced such hospitality and professionalism in any other car show room before , "outstanding ". We would like to thank Shaun , David, John and Tom and the rest of the nice people we met at the Williams BMW car show room . Thanks
I was told I would get called back on a certain day to be told when I would pick the car up but never heard anything. I had to eventually chase up the dealer. Didn't make me feel cared for as a customer. Everything else excellent!
Greg was a pleasure to deal with from start to finish.
Really good customer service
Was kept waiting in the showroom for over an hour and a half whilst everyone thought I was being seen by another salesperson I had only come in to sign paperwork
The salesperson was not pushy in any way towards me and my decision to purchase the car
Phil was fantastic. Didn't try and give me the hard sell which I hate. Car was ordered and delivered within a week of my first visit. The personal touch of the car waiting behind the screen with flowers was especially nice.
Attentive, polite & knowledgable staff. Clean, premium surroundings.
Sincere friendly staff , jon ferguson was courteous and straightforward.
The salesman promised to ring us and didn't. He didn't return our calls. He didn't deliver on a single promise and just before we collected the car we were told he had left but we had to ring to find out nobody contacted us to tell us.
All the staff at the centre are really friendly and come across as professional. The unveiling with the music and sliding doors was a nice touch. Car looked lovely. Our salesman Gregg looked after us.
Fantastic deal. Salesman delivered within a week which enabled to drive it to Scotlsnd for family party.
Brilliant Service. Phil Bush looked after the deal and his Service was fantastic.
John ferguson at BMW Liverpool was fantastic,bent over back words for me and my family. All the girls and staff were very welcoming and I loved the coffee!!!!! So overall top service. May I add very classie too.
Because the weather was absolutely terrible the car was in an inside viewing area so we could walk round and be shown the car in perfect comfort
Firstly, Mr Ferguson was very professional and very informative about the range of cars we were looking at. He was very honest which we appreciated.
Amazing service and always kept updated by Mr John Fergusson. Spectacular customer service. Very helpful and approachable
We were attended to both promptly and with kindness during all of our visits to Williams BMW in Liverpool.Especial appreciation goes to the sales executive John Ferguson whose assistance was exemplary and whose professional courtesy was outstanding
The service was excellent well explained in detail about the car and the options available to you all round. Professional service I'll definitely be staying with bmw
My customer service/sales advisor John Ferguson was absolutely fantastic and made the whole buying experience extra special .
Excellent service. Sales man was professional efficient and very welcoming. A pleasure to deal with. Conor Moran was very professional. Kept me updated at all times. Provided excellent service. Best car sales person I have dealt with. A pleasure.