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ABOUT US Williams Liverpool.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.7
    • 82 ratings
    • 15 comments
  • Service

    4.3
    • 149 ratings
    • 42 comments

I was surprised at the length of the delay between order and delivery.

Sales

Really good service, very impressed with them.

Service

Excellent, very customer service orientated and proactive.

Service

Different unique experience at BMW compared to any other car showroom. Could not thank all the staff at BMW Liverpool enough :)

Sales

Very helpful.

Service

The service was very good.

Service

The team at Liverpool are amazing they exceeded every expectation of a prestige dealership. A special mention to Matt Clarke & Greg Leatherbarrow - these guys are a credit to Williams and the BMW franchise, nothing was to much for them!

Sales

This is the third time the vehicle has been in for the same faults.

Service

The service person was not customer friendly.

Service

had to chase them.

Service

Sales executive ( Mark Bibby ) very courteous and helpful at all stages.There appears to be some failing in pre delivery inspection as evidenced by incorrect tyre pressures, lack of any warranty documentation and a very annoying small chip on door.

Sales

High standards

Service

Dropped car off for mot at 15.00, i received no contact on outcome of mot i got back to garage at 515 only to be told that work I knew needed doing would take until 18. 00. Taking car elsewhere to have tyres replace.

Service

Very satisfied.

Service

The centre is very slow in processing people when you go to pick the car.

Service

Tony Craney was very good.

Sales

The sales person, Gregg, was very professional and kept us informed of progress on the vehicle delivery throughout.

Sales

Very good service.

Service

It took longer than qouted

Service

This is my fifth purchase of a BMW car from Williams and as always they are very efficient and look after me very well. I wouldn't go anywhere else.

Sales

The waiting time is long and there is no courtesy car.

Service

My past experience with motability has been poor , BMW at Williams has the right approach , again John is super he should be promoted payed more , I would repeat my business's again with BMW , thanks John .

Sales

The business manager who we dealt with, Ian Harvey with was excellent throughout the process and indeed was very helpful with a slight problem I incurred after the sale making the procedure seamlesss and took total ownership of the issue. Excellent !

Sales

Great service.

Service

I had a few issue with the delivery date, it was delayed for over 40 days, I kept ringing up but I was getting mixed messages.

Sales

The salesperson was very good they are very professional.

Sales

The guys were excellent

Sales

Poor recognition at reception. Had to wait 30 minutes plus to be seen. When was told to arrive early . No cups for coffee; staff where not interested

Service

Really pleased with the service.

Service

Professional service and the front desk staff are very friendly.

Service

The service was very good.

Service

Very professional and good service.

Service

They are brilliant, always are.

Service

The only problem was that it was difficult to get to and the wait of three weeks for a courtesy car.

Service

It took ages to book the appointment.

Service

Service while I waited took nearly 2.5 hrs for an oil change Not what I was expecting - 45 min I was advisedWill be taking to Warrington next time - further away but far quicker

Service

The service was very good.

Sales

Very polite staff

Service

Very happy with the service. Very helpful staff.

Service

Very helpful

Service

I advised the representative on handing over keys that apart from brake warning light I also had front dip light warning message showing. He told me that it would also be dealt with but I noticed later that the fault with light not resolved.

Service

The vehicle went in on the Wednesday, I agreed for the repair to be done, I tried to call them on the Friday morning to see if the vehicle was ready to collect but there was no answer. I did not get a call until 5.00pm so I had to then travel in rush

Service

There was a little bit of a waiting time for the vehicle.

Sales

John Ferguson was really professional

Sales

It was picked up and dropped off, excellent.

Service

I only brought the car in for a service, however it now stinks of petrol. I returned 2 days later as the smell had still not gone. It was taken in & looked at again, and I was advised the smell would go soon. It's now been 2 weeks & still smells.

Service

Really good service.

Service

Though I had no prior appointment with the centre I had to wait for a longer time for the work to be completed but the centre told me it would be complete in an hour. The centre did not keep me upto date with the work.

Service

Very good service and professional.

Service

Happy with the centre.

Service

The service was good.

Service

Everything was pretty straightforward but a bit slower than in the past. Several times they have tried to sell me extra services, I do not like this aspect of the visit.

Service
During any service we are duty bound to report to the customer any items that our Technician reports as yellow, advisory or red, required today in our opinion, when we report this work it is entirely the decision of the customer if the work is carried out, we are acting in the best interest of the customer and the car.

They were really helpful.

Service
Mr Roberts, Thank you for taking the time with our survey and for the positive comments regarding the staff at Williams.

The staff were very helpful and assisted in dropping me off whilst the work was being carried out on my car.

Service
Thank you, I'm really pleased that you could take advantage of our drop off service, we often give customers a ride into Liverpool city centre whilst the car is being serviced.

The booking was for an MOT. We were offered a special rate but then no-one seemed to know about it (despite speaking to several people). The car was not ready on time and my wife was only given 20 minutes notice to collect it before the garage closed

Service
I'm sorry for any confusion the cost of the MOT is £54.85 and on the day you paid the Williams Loyalty rate of £40.00,the car was delayed longer than planned and we hope this did not cause too much inconvenience.

Really satisfied this time. I really felt like a valued customer, this has not happened since I handed the cheque over for the vehicle. Williams now seem to value the non corporate customer.

Service
Mr Smith, Thanks for the comments, at Williams we do value every customer that visits the service centre for service or repair

car was in for a service & to get the pedestrian protection sensor chgd, we collected the car & was told the sensor had been replaced.car also in for minor body work we visited the agent to collect the paperwork to be told the sensor needed changed!