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Friendly and efficient staff worked quickly to resolve my issue
All work carried out as specified
Fantastic service, in quick time
They go the extra mile, providing regular updates on progress and were extremely helpful from start to finish.
Straight forward process. Staff were very friendly upon arrival. Facilities enabled you to work utilising the wifi if required. Offered to take me to work if I wished which was also a nice touch.
All jobs completed as expected. Car was ready and clean on collection
Excellent - would recommend to anyone!
All undertaken and completed as promised.
Paul Gerard dealt with me very professionaly
I had three services I had no troubles to complain.
as above you did exactly what you said you would
The customer service was truly exceptional
Prompt, efficient and friendly service from Eric Pursglove.
The service and MOT were completed on time and the cost was as estimated before the work was undertaken.
Took 3 visits to correct the problem.
The car failed it's first MOT due to a brake caliper clip being missing. This cannot just fall out as they're very difficult to both fit & remove. So I have been driving my family around the country through winter with the risk of losing my brakes.
BMW have always provided me with quality service.
Pleasant and courteous
Rather slow. I visited for an MOT and they said they would change the brake fluid as well but I never got any written confirmation they had done anything to the brake fluid.
Theyre not doung their job properly as i for my assumption theyre just apprentice doing the job.
Paul kept me informed every step of the way from parts to prices the first phone to the reception was warmly received and presented with choices.
Slow check in, and repetitive requests for information are annoying
Last free service
Very helpful and honest from the moment I stepped into the showroom. Made to feel welcome and treated with respect. Also honesty which I appreciated.
On arrival for my service, I was informed my appointment was not for another week which was not true. I arrived at the time and date stated via my phone call appointment. I was unhappy and had to leave. I was recalled later that day and informed it
Once again clare and jack were very nice and helpfull.
great service very friendly and the coffee and home made cake is a bonus.the guy who dealt with me in the service department went out of his way to sort everything out I as always was very impressed.
I was booked in for 8.30, I was told it would take 4/5 hours. I returned at 2.00pm and was told the work was not yet completed. I had to leave it overnight. It seems that although booked in early it was started late with no reason given (female?)
Professional, helpful and courteous service provided
Yet again something that was meant to be done was not done, despite checking before it went in a part was not fitted. the agent was going to look into it for me and come back to me after speaking to the service manager but nobody has rang me.
No courtesy car available
The car was serviced with the time promised and return washed and cleaned inside.
The only problem was that they serviced the car but didn't put the correct time on the clock back.
Did a good professional job on the car on time. Downsides are difficult to get through by phone to book in and had to wait 15 minutes on collection as advisor was having lunch. In the end I asked to see someone else but should have been offered that?
Eric Pursglove was very good at communicating. The video link was useful too.
I would have given five stars but for the fact that when I took the car in they couldn't find the booking on their records. They lent me a courtesy car and fitted me in!
I was told the car had been washed and vacuumed but it hadn't. The inside of the car wasn't that dirty but the debris on the mats was there on my return. The car never saw a sponge so i'm guessing it was just blasted with a pressure washer.
Wasnt very impressed having to wait over 10 weeks for headrest replacement but once again staff were very friendly and helpful
I booked my car in at 8:00am for a brake fluid replacement, returned to pick the cat up at 16:30, the job was not completed. I had to return the following day for the job to be completed. First time in over 10 years of being a customer.
Efficient service and problem resolved
Car booked in at a convenient time for myself, taxi offered for journey home, special mention to Eric Pursglove the service advisor, when warranty work overran slightly he contacted me and arranged a courtesy car and kept in touch throughout
From an original email offering a headlight upgrade which was something I did not know was possible, to the service centre saying there was a software upgrade to install. The whole process , including collection and delivery, was handled efficiently.
Although my issue was not completely resolved, every effort was made to do so.
Very happy with the service
I was very satisfied with the service provided by Sam (the advisor assigned to my car). He provided excellent service and kept me up to speed with progress through to completion. I was disappointed with the cost of replacing a bulb.
It was a pleasant experience from booking the service to ollecting the car.
The service plan was clearly explained; what would be done and how long it would take. I was contacted once the work was completed and received a short video a visual check on my car.
Picked up and returned service complete
Easy to book. Pleasant reception staff. Kept in touch throughout and listened to my reports of problems on the car.
Everytime my car is due for a service Ive always felt welcome in youre service centers and the service advisors are verry helpful. And the service they provide is always 100%. all in all, great Experiance when my car is due for service.
Friendly helpful service. However I was given the wrong information about the appropriate booking day. Which means I now have to give up another day for the remaining part of the work. I was also not informed about what was different to the vehicle
Your service advisor Paul Gerrard makes bringing in my car's a stress free experience.
SAME GREAT SERVICE AS ALWAYS, PAUL O'LEARY ALSO THE SAME EFFICIENT AND FRIENDLY SALESMAN AS ALWAYS, WOULD HATE TO DEAL WITH ANYONE ELSE!!
I was first in at the service desk, the morning of the service, arrived early ,met a gentleman called Sam, at the service desk, he assured me it is not a problem,and quickly after the initial paperwork aspassing the keys to him,arranged service start
I was very pleased with the prompt appointment that I was offered and the car was ready at the promised time.
Problem rectified within an hour
Service Adviser, Mark Stocksborough, was very friendly, flexible and helpful and readily gave me the time to ask a few questions about my car, which he answered to my complete satisfaction. The cleaning of my car was absolutely first class.
The work was carried out to my satisfaction,and my car was returned clean and tidy.
Car was serviced efficiently and the overall satisfaction from booking my car in until picking it up was excellent
Because the work was carried out very quickly
Just brilliant service
Sue Cooke was very professional but also friendly and helpful
Took nearly 15 mins to drop off car and almost as long picking it up. A faster drop off service should be provided.
The service I received was really professional and nothing was too much trouble.
Very thorough and professional Service
Excellent service, convenient location.Would benefit from a business suite with Wi-Fi and without music playing to enable customers to work while waiting for work to be completed.
I was very well served by Eric Pursglove during my most recent visit in December (end of warranty check and first MoT).
still have washer fluid escaping through the vent tube!
Customer service was OK, but cost wasnt.
Great customer service, We were looked after by Sue Cooke she made us very welcome at the centre and even arranged a lift into Liverpool so we could do our Christmas shopping !!
service excellent but getting through on the phone is difficult at any time of the day
Booking the service was straight forward. The price quoted over the phone was the price I paid. They also advised me when I booked the car in that there would be an update on the EGR valve.Friendly staff, prompt service ane kept me informed.
Met my expectations for my first time at BMW having recently purchasing my first BMW
No issues experienced following the service
The work carried out was first class. Efficient staff. Facilities were amazing and the coffee worth paying for!
Quick and efficient
Friendly service, everything was explained fully in relationship to the service needs of the car and the service video was a nice touch.
carried out what i needed
Never have a problem when dealing with the Liverpool Williams depot. Always keen & wiiling to help.
They did what they said they would do in the estimated time. The car was given back in perfect condition.
Friendly helpful people.
Excellent from start to finish
Took advantage of the 90 minute sevice option and it was completed exactly on schedule.
Actual service was fine, but had to wait to collect car when I was told to come as it was ready. Software upgrade reset all my personal settings with no warning.Pricing issue as detailed question 1.
An indication that work carried out had been entered into service booklet would have been appreciated
Speaks for itself??? Everything that was expected and required has always been carried out to a great standard
Told them about a problem with the car and it wasn't looked at.
I don't have anything to complain about.
Lady at reception didnt have a computer system to look me up, and to find who I was her to see, hence leaving me standing around for 10 min waiting for someone else to help me
staff very helpful and friendly
Cant give answer did not have a service
Great feedback an happy with the work carried out
No issues arose everything ran smoothly
My experience with Williams has been very satisfactory, no problems dealing with them
Excellent service undertaken within requested time limits. Useful video for complimentary check
Service was quick and efficient and my car was ready on time. Person in Williams was polite, helpful and able to answer my questions
Excellent as always
On time and prompt
Customer service and vehicle knowledge, even though they knew my car was under warranty with the garage I bought it from.
Slow service (30mins to be dealt with), unable to find faults poor communications.
Mistake in my booked in date but service adviser fitted me in and made me feel very welcome despite the mistake
Vehicle serviced on time, with no issues resulting from the service..
Completely satisfied with Paul in the service department
The service was perfect. The only minor letdown was that I was advised to collect the car at 4pm but it wasn't ready until closer to 5 so I had to wait around as I had been dropped off at the garage with shopping.
As above. Also, called when BMW sent the Health check video and asked if the car was ready for pick up. Was told yes. Arrived at BMW and had to wait another 60 minutes for the car to be ready.
Sam Cooklyn was extremely helpful - ensuring he was there to greet me at 7.00am and arranging a taxi to the station so I could travel to work on time. He kept me fully informed of progress during the day - a credit to the company.
I have never owned a BMW before this but i doubt now that I would drive any other car. The car is beautiful and so lovely to drive.
No problems and they make the experience of buying a new enjoyable and hassle free.
Everything was dealt with in the best possible way for me to get my car at the time I needed it, and the staff made all that possible.
I would just like to say Leigh my sales person at BMW Williams Liverpool was brilliant and took care of everything for me in buying my new car. Very professional and excellent customer service.
My salesman Dave Farrell was brilliant very helpful keeping me updated
I have the car I have always wanted and am very happy
Everyone is polite and helpful.
I couldnt fault it.
Professional and helpful/friendly service.
Martin farrel excellent highly recommend whole experience
Very good service was given.
Professiona, friendly and very kind
We were satisfied with our experience of purchasing the car as John explained everything to us and questions were answered fully. The delivery of the car was a fabulous experience and a lifetime memory.
quoted one price and then when I confirmed my wish to proceed the following morning I was told the price quoted had changed. The sales rep Connor Moran was rude and spiteful as I did not pay a deposit when in the showroom. Never buying from williams
The Car was as expected without any disappointments or regrets
Lots of waiting prevents five full stars
The salesman was great, did all he could to do a deal which we were happy with,
Again very professional and friendly service from our salesman Leigh Dacosta Greaves
Treated very well nice surroundings
Not actually taken delivery yet as I have been away. But everything arranged to meet my needs.
Ash Ali was the man. Very patient to get there in the end with the car and finance I wanted
Everything went very smoothly
well looked after
Simply the best car buying experience I've ever had. Martin was extremely helpful and diligent in finding me the car that I wanted, coupled with an attractive deal.
Excellent customer service
Customer service was great, gregg the salesman was very helpful and did a great job