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very easy hassle free process. everything was done to high standard
No reply to email query after service carried out
I find prices for service are at competitive rates and it is peace of mind when leaving the car in their hands.
Friendly and prompt
Car serviced , no problems, I bought the 3 yr service pack at the same time.Car was cleaned.
I had to change plans last minute and Kai Tottey was able to move plans and accommodate my service
Everything necessary done, and process was speeded up at end, as requested
communication was very good before ,during and after the servicing
The organisation is excellent and the availability of WiFi/paper and drinks whilst waiting is really convenient.
Excellent experience. Couldnt be any better. They even offered me a lift home or to anywhere I wanted to go. Amazing.
Brilliant all round service
Eric took into consideration that I had just finished a night shift so didn't call to early to let me know the car was ready to be picked up.
Friendly reception and good explanation of service from Eric. Prompt text to tell me when the car was ready. No queues or hanging about waiting.
What I was there for was looked at and no work was needed.but I think the service centre try and find work
The car wasn't ready when expected otherwise you would have got 5*
For the reasons stated in the first answer
My vehicle notified me that I had a problem with a tyre. I called into the Service Dep't to enquire if the vehicle could be checked and was dealt with very quickly.
The whole experience was very smooth, well organised and efficient
I took out a service plan when my car was last in the garage which proved to be very beneficial
Communication to the customer is poor!
Communication on the first visit was not great. I drove 40 minutes to collect my car when it hadn't even been looked at. The colleague at the repair shop did say he had left voicemails and tried to call. I've not received those messages at all!
They were very helpful . We have had a few problems and parts replaced on both cars.
Everything was well organised and our vehicle ready ahead of time which we had asked for if possible
I had a problem with my boot lock and the service rep Eric made a note of this and a new lock was fitted.
Excellent service every time I go in
Reliable prompt and courteous service
6.5 hours for a service without a courtesy car. What a waste of a day.
The quality of service from start to finish was excellent thanks to Eric Pursglove and the service technician.
After collecting my car from service I discovered a further fault whereby the near side D R L lights had not been activated, had to take my car back yet again on another day after a night shift, Why the car was not Q A after being in for upgrade?
They were informative and gave me options to think about
Its the second time its happened, the car was not valeted inside or out, although on the invoice its says it had. Everything else about the service was faultless. You would have the top mark.
Very impressed with the service. Cannot thank Clare Hill enough for keeping me up-to-date with the progress, the cars faults and sorting out a rental. Found the video very informative
The valet of the car was not 100%
for the reasons above very un happy i am self employed and use my car to carry out my buisness and have lost 3 full days work plus 2 extra visits which has cost me a considerable amount of lost buisness and money i have had a refund of my initial £99
The video was a nice touch
Fantastic approach to customer and good value for money
I have a service package so there was no charge, except for the refilling of the Adblue, which was £60.00 !!! which I wasnt happy with
When I came back 2nd time, on a Monday I was greeted by didn't someone ring you on Friday. When I sat down with someone I was booked as planned the second time.Had to chase on the day as couldn' find out when my car was ready.
service receptionist very professional and all went smoothly
excellent customer service, effortless process from beginning to end
Everything done as stated with no dramas.
I was kept waiting 30 minutes from my appointed time when I dropped the car off, and I also waited over an hour and a quarter when picking the car up. One of the rubber fittings under the bonnet hadn't been replaced and was under the windscreen wiper
Great communication, friendly staff,
Excellent overall customer service. Specifically my service advisor Eric Pursglove was excellent and I would definitely recommend him.
Service staff excellent, just a shame all repairs couldn't be completed on the day.
I telephoned Mark Stocksborough to advise a warning light had appeared on my car he arranged to have my car booked in next day phoned me to advise what the problem was & how much it would cost to repair, he is an excellent ambassador for BMW.
looking after there customers says it all.
Service advisor Paul Gerard was excellent
See above.This is no reflection on the staff. However, having received a call that the car was ready and then waiting to see the representative I did have to wait further for him to retrieve the keys and paperwork. Why? Another unnecessary process.
Waited 30 minutes for taxi - ended up walking as was quicker. Advised that windscreen wiper was smearing - still the same after service. Software update erased historic mpg data and radio stations.
Did mot test passed with flying colours no work needed and cleaned car afterwards
my car has been in twice now and both times a plastic roof trim has not been fitted to the roof despite being requested. both times my car has not been washed.
As above, from booking in, loan car, work results achieved, pleasant staff (reception, service desk and paint shop desk) all there to help, it was a confidence inspiring in the brand.
The service experience was exceptional. The service advisor Clare was courteousand informative and went out of her way to let me know the service was ready. The video was innovative and Nick the Technician explained what he had done. Very impressed
Not quick. Not reliable. Dont alter diagnostic/alert read out after service. Dont call you back. Not impressed. Mercedes dealers are better.
As above plus waited longer on picking up my car and never got any feed back as was hand my keys back off the welcome representive.Customer service poor
E-mailed Paul Gerrard (who I had dealt with before) at 7.30am re tyre problem,he phoned me at 8.30, checked if tyre in stock,booked car in for that morning - problem solved.
I was in hospital when my car was due for service/MOT Williams collected the vehicle undertook the works and delivered it back home. They sent me a video of the vehicle inspection. As an Engineer I found this extremely interesting.
Problem was resolved and explained clearly
No courtesy car available even after booking weeks in advance, would expect more from a loyal customer.
Attention to customer care second to none.
Car ready when promised and all work carried out.
Because you rectify the problem
Prompt and courteous service with family/friends discount.Customer service advisor Sam Cooklynn and Technician Tony Kavanagh were outstanding and friendly welcome from the receptionist.
I was kept informed and everything was explained through the day
Please see above
After a Filter Service the mechanic left an underside inspection cover hanging under the car . i only noticed it when i arrived home , 22 miles ! i think it was access panel for oil change on engine )!
Much improved on the previous visit - very attentive and efficient
Service was good and fast in at 8am out at 12/30 .
The process was highly efficient and accommodating to my schedule. I was stuck in traffic and running late for a train on the morning I was due to drop my car off for its service; the staff were so helpful arranging a taxi so I made the train.
Original service booked in as required on computer. On arrival told too early as not available until the next month. Wasted a day of my time, apology only offered who I I consider poor customer service.
Everything was perfect
Car needed update and service completed in time frame given.
On arrival I was kept waiting for 1/2 hour before someone was free to book me in. On collecting my car I was again kept waiting despite phone call telling me it was ready. Car was dirty. Tyre pressure warning light was still on so pressures low.
90 minute express service took over 2 hours. Complimentary valet was very poor, outside was sparkling, inside was barely touched.
Not too happy about the delay but as I have said this was not due to BMW
Brilliant all round great service
Customer focused from reception to car return
Prompt and on time
see comment above great staff and pleasant etc
All members of staff we encountered are just so helpful and friendly.
Flexible in responding to issues arising and did everything possible to meet my needs
Prompt and pleasant experience and all work carried out to our total satisfaction
Eric Purseglove was very helpful and kept me up to date throughout.
The X6 went in for first service. The car was not valleted follow the service.
They replaced the part they needed in my car very quickly and well, my car was back to normal. Although my car wasn't completely ready as they hadn't given it a complementary wash and hover.
I cannot fault the service department in any way,may i mention nick milton who i saw on the 5/9/2017,also clare hill who i saw on the 13/9/2017.Both where very helpful when dealing with me.
Dropped car off Monday am, collected courtesy car, advised ready for Wednesday, no phone call received, phoned Thursday, told customer advisers were busy and they would call me back, no phone call recived in 90 mins, decided to call there personally,
Booked in at a time convient to myself and managed to get an express service
Pleasure deal with helpful and courtesy and knowledgeable
The service I had was quick and done professionally. The staff are also very courteous.
The service was carried out promptly and finished early. My car was immaculate when I collected it and everything was explained to me.
Service advisor explained everything and service manager made sure I was completely satisfied
I did have a few problems with my car but Steve was so helpful, he sorted it for me and even brought the vehicle to my workplace for me, he was really helpful and professional.
see above, final lack of attention to detail
I was notified by text my car was ready at 3.45 arrived in service centre at 4.10 did not get the car back until 5.10.I was told it also had been washed and cleaned and it wasn't but I could not go back in and get them to do it because I could not wa
I was well informed & looked after by Eric who even escorted me to my car.
I have not checked yet what has been done to my car
Same as above. Awful service and customer attitude for such an apparent prestige company. They had the car for 2 days for 2 faults and when I collected the vehicle the faults were still present.
was not informed car would be ready. Was not given the option to change work to another day.
Bought a brand new car in March 2017 and it didn't have the most up to date sat nav in. Poor communication between different departments when trying to arrange a suitable time for me to have my sat nav upgraded which meant I had to rearrange for the
Highly skilled servicing team, give me a lot of confidence in their reliability.
Everything aspect is designed to put you at ease and make the experience enjoyable
Work seems to have been carried out to a high standard in order to get my car back on the road.
IT problems delayed my service but these things happen. Otherwise 5 stars
completed tasks in their specified time frame and were quick to spot all the defects
Not sure why I only have 250 characters in this section when all others have 800 so my answers are covered elsewhere
Friendly staff very accommodating
I dropped the car off at 10am for annual service and was told it would take 5hrs. I returned at 1530hrs (5.5hrs) and was told it wasn't quite ready so i took a seat. I finally received my keys at 1740 after very few updates as to why it was so long
All according to schedule well organised and efficient
Excellent, I drop the car off, they get me a taxi into the city centre and then call or message me when it is ready. There are drinks and snacks available if you want to wait.
Friendly and personal attention.
Explanation given as to what work had been carried out and no problems have arisen with vehicle.
No issues with the quality of the work undertaken but the service desk experience was not ideal. It took 3-4 calls to speak to an advisor to book my car in and, on delivering my car, was told that I could not collect at the agreed time.
It was a very seamless experience, car dropped off, car worked on, car cleaned and returned. no hassle whatsoever.
Very satisfied........ Dave and the other team members were very welcoming.
Sales person gregg was very good in understanding what I wanted in a car and offering me the best deal, too making a fuss of my son showing him around the showroom
Very happy with staff.
Very friendly, polite
good sales man
I can't find faults where there are none. Warm friendly welcome coffees and fruit shoot for my little girl. Along with the odd baby sit while she ran off to explore!
Your professionalism is top notch
I was made to feel welcome and valued
the show room is fantastic, relaxed and comfortable - little extras like coffee, flowers and the presentation bays add extra wow
Teething problems resolving spec issues and some of the financial details after I had left the dealership, lack of awareness between members of staff when issues were passed between them
Happy with the overall care, only issue was regarding price as I saw a similar vehicle advertised one week later and our deposits were more with the same monthly payments.
Polite staff always helpful and courteous. Knowlexgeable sales team.
The personal service provided, including being offered a test drive prior to purchasing the car and given a demonstration of the professional media system in the car upon purchase.
Leigh was highly attentive, gave a great service and finished it with a great touch.
Great facility in Liverpool
Unbelievably satisfied With the service, the car revel with the music and the gifts was just extremely outstanding, I liked how Nath played z cars because he noticed that my email address had EFC in it, was very observant.
Good salesman, knowledgeable and followed up on his statements. I thought the delivery area is excellent with the electronic doors.
Happy with vehicle and service.
BMW williams liverpool far exceeded my expectations. I love my new car.
After ordering our car we were kept informed as to the progress and delivery date of our choice , the special room provided for us to take delivery of our new car was again a moment to remember.
Feel completely confident that the dealership is trying its best to put me in car I want
Again staff were brilliant , David was keeping me up to date by phone on a regular basis.
Delivered on time excellent t presentation and Martin Farrell is a nice man who tried very hard throughout.
He went the extra mile evening getting me flowers. Couldnt of asked for anything else
Everyone in the garage was extremely welcoming and made our visits as quick and comfortable as possible
As said above couldn't do enough for you.
Connor was great and manager Shaun excellent in sourcing vehicle just how I wanted
Amazing! Nice touch the button on the wall to reveal the car. My 8year old Daughter loved pressing it.
As in answer one
I have given my answer , because it is true, I dealt with John Ferguson, who really had all the time in the world to ensure I was making the right choice for me, I was given regular up dates throughout and therefore totally satisfied.
Efficient and friendly service, got car I wanted , felt like I was given a good deal, got car quickly
again personal attention was second to none
Excellent customer service from Martin Farrell, always made to feel special and he answered all my concerns truthfully
We were made to feel special not just another customer here and gone
I had to wait a long time for the car but when I picked it up I was delighted
Very happy with car
Reasons as above.
John looked after us well and really made us feel very special.
Mr Martin Farrell,the new car sales executive looked after us ,and explained in detail our new car and fully answered all our questions,we have had several new cars but the purchase of our bmw was made extra special by Martin presentation and flowers
Everything went to plan car arrived earlier than expected which was great. And when picked the car up it was waiting for me in the show room.
Chris looked after me really well keeping me well informed throughout the experiance
The service at this dealer was very good and everything went smoothly
Got exactly what was wanted
Nothing was too much trouble
Phil Bush went above and beyond.
Service was fantastic and also the attention to detail at all times