No news found with your current search criteria.
You for what you get which is the best
Service has been done fine but a minor fault with the car that I reported prior to the service wasn't sorted out due to the relevant parts needing to be ordered. From the nature of the reported issue surely parts could have been preordered.
Williams offers excellent service with very informative technical personnel on hand to answer all of my questions.
service included repair to alloy wheel.had to speak to service and body shop to arrange.phoned spoke and then had to be put on hold to arrange wheel repair.felt a bit disjointed between service and body and felt it should have been easier.
Treated with respect and advised of everything that was done.
Defective air con unit replacement under warranty - my car was returned with looked like aircon oil splashed all over the engine - The plastic undertray was full of fluid dripping out. The dust cap from aircon top up was missing, found on headlight
Very satisfied, friendly helpful staff
As per my comments above. When my car was returned to me it had been cleaned to a very high standard and when driving away the engine sounded much smoother than when I arrived. Obviously the mechanic had done an excellent job.
satisfied would have been my selection, but it was not an option.
all work is explained and and I feel the car is getting looked after properly
everything carried out in detail, as usual.
Because we were attended to promptly, was offered transport into the City Centre whilst we waited for the service to be completed, and the car was serviced washed and ready for when we returned. All within the time given.
all looks good but not much comes from it
No issues on the day.
The service agent sent me an email that was supposed to have a video of the health check on my car. Great idea but the video was not my car.
Would be completely satisfied but problems getting Vehivle Health Check report Had email with attachment but when opened stated already been submitted and sent back to the dealer Took a long time to get through on phone - resent with same result
Excellent quality service
Even though i was booked in for the reported fault i was in the reception at Williams from 09.00. until 15.10 on the day.
Service completed on time with al my queries about the functioning of the vehicle answered
Video was very detailed
The service process was smooth and went without issues.
Red service light on dashboard was missed when carrying out the vehicle inspection.
Duration of the service was very punctual.
The staff in both the showroom and service centre always strive to be helpful and approachable and nothing generally seems to be too much trouble
Staff. Keeping you well informed
Eric was very helpful
Work was completed in quoted time. Quality of service was excellent and was kept informed throughout the morning.
Again excellent customer care and car booked in quickly and ready for collection earlier than I thought.
again excellent customer services couldn't fault them
Car dropped off and was ready when I came back in all on time no waiting around
I have had nothing but superb service from the moment I bought my car.
poor service car not washed difficulty in organizing the service
The relationship between myself and Liverpool broke down years ago and they have never tried to repair it or make changes to get me to be satisfied from there
Excellent customer service
Very helpful & very professional staff
Service very good but I did not receive a copy of the service report via email as promised.
A friendly professional service.
Great team, always very helpful and friendly. Nothing is too much trouble and there is no way I would want or could pick flaws.
Everything went very smoothly, check in, hospitality, surroundings, frequent updates, video of servicing of my car, time it took to service my vehicle.
Couldn't fault the process
Always top customer service
Each time i go in they are very polite and nothing is too much trouble. I feel that they are genuinely treating me as a top priority.
Excellent customer service always keeping me informed on the status of my car when it's being serviced.
Great service, timing to suit me, booking brought forward to assist the planning of my week and the contact by Paul Gerrard when vehicle ready
I was extremely satisfied with Brian who offered a high level of customer service both on dropping my vehicle off and picking up. Whilst the lady who greeted me was both friendly and polite she wasnt decisive hence the 4.8.
I received complete customer care, in a friendly and polite manner. I was kept informed on the status of my car and it was dealt with above what it required.
I was broadly satisfied but had quite a long wait when I went to pick the car up.
I am a widow. I manage my own life, including my car. I really appreciate the health check . I am able to undertake long journeys with confidence. The service is excellent. Friendly greeting, refreshments, taxi to town if required.
The team are always professional and efficient
My car was seen to quite promptly and a courtesy car was arranged quickly for me to be back on the road again
It was an accelerated first service, which did not require leaving the car. The car was returned valeted. K. Slattery was at the desk, and Ben Ford carried out the work, all satisfactorily.
Again warm welcome coffee chatted to service adviser PAUL taxi ordered !
Very good service
Because you deserve it
Only problem I had was I had too wait just over 2 hours for my car to be serviced after being told only an hour.
Arrived one day late for my MOT! After a quick check with the workshop manager my car was squeezed into the days schedule so I was able to collect my car the same afternoon
Great customer service
Booked a fast lane service appointment for the first time - very efficient and lovely coffee!!
again, listened to me couldntget car to williams and suggested to pick it up for me and suitable day and time. Felt like they went out the way to help me
Great customer service
Although it was a simple MOT and check/charge of battery, the staff were professional and easy to deal with.
Very supportive Informative. Friendly
The car was in for a warranty job. It would of been nice to have been given some paperwork stating what had been done.I also have a 5 year service pack with the car, I was also told I will not be given any paperwork/record come service time.
Kept up to date and customer service at Liverpool is excellent
Extremely helpful staff.
Everything was completed on the estimated time for collection and valeted.
I have had 3 BMW's and I have always had all the servicing and maintenance done at BMW. I have always been provided with a thorough account of what has been done and if there are any further works to be done they are always documented and costed.
when car was brought for a warranty check and mot i requested that additionally something be checked. explained and discussed twice.On collecting car this had not been recorded so the check not done. had to return the car a week later.
My dealings with Williams Liverpool are always of the highest quality and this time was no exception.
The work com pleated on time, nd friendly staff.
My car was booked in without fuss, the MOT was carried out efficiently, with a feedback video of a free health check emailed to me. Keith rang me when the car was ready to collect and he went through the MOT results on the hand over
I was very well looked after even for a simple MOT service
Other than the fact that the service handler arranged to have my vehicle dropped off for me the following morning (unable to collect due to the time for when the car was finally serviced) I would have rated the experience as completely dissatisfied
The service manager was very friendly, helpful and carried out his role in a very professional manner.
Appointment arrange and all proceeded as planned from drop-off to pick up
very professional service and staff makes you feel like the brand BMW is one of professional and luxury which it is .
The interior wasnt very clean after I picked up the car! Wasnt vacuumed very well nor was the dash as there was dust all over the hard plastics. The leather seats werent very clean either. The back door shuts were very dirty as well.
Job was done to great quality and even cleaned the vehicle
Everything was simple and efficient
Again excellent. Kept informed of work being carried out. Follow up phone call also received
the sales team was good, but the services team were not good
The only slight problem was The car park was full when I arrived.
Staff where very pleasant, and knowledgable
t proved difficult to contact the service advisor to check progress with the work. .
Everything that was asked and agreed was done
Brilliant. Car now running perfectly.
Brian the service advisor did his best to reassure me and was extremely helpful.
Would of been 5 but had to wait 45 for car to be washed
car was in for an end of warranty inspection and first MOT, i was not informed before MOT that front tyres were wearing low, had I been informed I would have requested new tyres to be fitted before the MOT, I now have an advise on my MOT history!!
Currently have a problem which BMW are attempting to solve and they looked at it at short notice. First attempt failed but I am in the process of rebooking.
Dealt with quickly and efficiently.
a.) Car was booked in for a 90 minute fast lane oil/ filter change. I noticed the car was back on the forecourt at 120 minutes. It then took a further 20 minutes before I was able to tell "Jamie" that the car was available. 140 minutes in all !!!
Did what they said they would within the timescales quoted
I was quite happy with the service
From visiting the showroom to collecting tge new car 5 star treatment every step
All in all a good experience
Since my car had been fixed its come back making a rattling sound in third, fourth and six gear. It will need to go back in again as it never made this sound before the injector was fixed. I have had non stop problems with this car I am not happy
Nice friendly Service Center we were ale to wait while service is carried out
As above. The car did not need a service just a programme update but still car was washed which appreciated
Overall score would sit at two stars based on the complete service over the past two years on the current car, but would be one star from the initial sales to aftersales within the first 12 months.
Went in for a fault but also fitted in a service which saved me another visit.
Advised to replace two tyres on the day even though they were not actually required just yet.
Staff were very helpful.
at the bmw centre in Liverpool, the sales team were so helpful they explained everything about the car, went out on test drive which was very good, we had a coffee in centre sales team explained everything with a video, showed me all the colours, yes
The sales advisor was great. His communication/sales skill are excellent. He deserves an award
really quick service
Very disappointed with sales rep Riz. Not very professional nor attentive to customer unlike other sales reps at Williams Liverpool. Manager was very helpful. Aftercare is just as important as selling cars!
Generally, very good. One reservation is that the car does not contain some of the features that I would expect on a car of this quality, and it is disappointing that some of these were not drawn to our attention... (cont in box 4)
smooth , excellent service and kept fully informed of delivery date
The whole process was quick, easy and uncomplicated.
Lydia was great!
By far the best customer experience in collecting new car.
Aaron kept me informed every step of the way, good communication
Completely satisfied in every aspect, both personal service and within the car itself.
John Ferguson was brilliant and his customer service was five star. Anall round fantastic experience
Friendly and informative staff. Pleasant surroundings and attentive front door assistants.
professional sales team who were not pushy. They listened to what i wanted and did their best to work with me to get the right deal for both parties.
Since 2013 I have had your ultimate drive machine I used it for 5years now I got the 2series I am very pleased.
Every step was clear, well managed and the team was efficient in returning calls and answering queries. Gregg Leatherbarrow was excellent, very friendly and not a-typical sales merchant (unlike my experience at two other well known manufacturers...)
Outstanding service from first enquiry to delivery. Nothing was too much trouble - everything was explained in detail. We were made to feel 'valued' from the very beginning. I can't see us going to a different dealer in future for our cars.
Staff were very couteous and helpful
Great service and friendly staff on reception
Excellent service from John
The staff were helpful and very communicative. The transaction was very easy to move from one car to the other. The show room had a great range to look at.
The service was great.I was kept well informed throughout the process until delivery
I felt like a valued customer, nothing was too much trouble. All staff were very polite .
Courteous staff, clean and appealing centre.
Very welcoming and professional
From first introduction to final visit John Ferguson answered absolutely every question and query with excellent customer satisfaction each time we visited the BMW centre.
Courteous staff and professional.
We were treated really well by the staff who explained our options, and different models to us in a way that was easy to understand and make a decision on which model to go for.
Perfect dealership. Very clean and today. Great staff and a pleasure to deal with
the whole thing was done very good
The sales staff were excellent - they worked hard to make sure my car was delivered quickly and delivered on their promises.
Always informed me at what stage the car was at through the delivery and was completely blown away with the delivery and how special it was made for me was absolutely impressed and was a great surprise how they handed the car over to me 10/10 ??
The Car speaks for itself it is stunning, and the salesperson went out of his way to facilitate a very quick transaction, he was great!
Sale person was very helpful and nothing was any trouble to him. He was always on the end of the phone if we had any questions.
Salesman Anthony Inman went above and beyond. Made us feel special,and was the main reason why we chose the BMW over the VW.
Collecting the car was a disaster. I felt like I was being rushed as it was 5.00pm on a Friday and they wanted to go home. Fault on the dash. Drove off and had to return three times. It had a nail through the tyre. All checks had missed it.