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ABOUT WILLIAMS LIVERPOOL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service

Service

Staff all very helpful as always

Service

All work completed, car valeted and delivered exactly on time.

Service

Friendly staff and timely service. The video health check is a nice touch

Service

Job done when they said they would do it

Service

My car was booked if for a servicing and MOT on a Friday. The car was dropped off on Thursday, but because I arranged to collect the car on Saturday the service centre decided not to complete the work until Saturday. Not what we agreed.

Service

Everything ran smoothly and as expected

Service

Very difficult to find somewhere to park and wasn’t informed the car was ready.

Service

Everything went as smooth as possible

Service

The service was in fact a MOT but all went well and smoothly. I was contacted personally, as usual, to say the car was ready for collection at the agreed time.

Service

Very professional service team

Service

Everything was dealt with in a professional & friendly manner. Everything was explained in detail. Excellent. Thank you.

Service

Dealt with efficiently, courteously and whilst service costs are quite expensive, you get what you pay for. I like to use BMW services to maintain the value of the car when I come to re-negotiate for a new vehicle.

Service

90 minute express service, took 3 hours. Was not impressed I had to wait for that long however service was good, staff very friendly and apologetic.

Service

Very helpful staff and car was ready when they said it would be

Service

Attentive and informative staff

Service

As stated above everything was completed as required and on time.

Service

the service team did what they said they would and the customer service was fautless

Service

Excellent professional service from Eric

Service

great client approach and fast and accurate servicing

Service

Eric owned all issues and gave me the confidence that the car was being suitably looked after.

Service

Service very good but took a while

Service

Not as relaxing experience as usual due to refurbishment of reception.

Service

313M 19" diamond cut alloy was damaged whilst tyres changed. Williams Liverpool need to improve quality of tyre changing equipment and staff training in this regard I have never had a wheel damaged at another franchise dealer. Hugely disappointed.

Service

Excellent service from initial contact, through to return of vehicle. Kept informed of progress throughout and the contact person noticed an error on the invoice and immediately sorted it out at point of sale, honesty is a virtue rarely seen nowadays

Service

Great courtesy car. The job on my vehicle was completed on time. Nick Milton was very helpful kept me fully informed. As the courtesy car was a lot newer he came out and made sure I was comfortable before I left. Fantastic customer service

Service

Service has been done fine but a minor fault with the car that I reported prior to the service wasn't sorted out due to the relevant parts needing to be ordered. From the nature of the reported issue surely parts could have been preordered.

Service

You for what you get which is the best

Service

Treated with respect and advised of everything that was done.

Service

Williams offers excellent service with very informative technical personnel on hand to answer all of my questions.

Service

service included repair to alloy wheel.had to speak to service and body shop to arrange.phoned spoke and then had to be put on hold to arrange wheel repair.felt a bit disjointed between service and body and felt it should have been easier.

Service

As per my comments above. When my car was returned to me it had been cleaned to a very high standard and when driving away the engine sounded much smoother than when I arrived. Obviously the mechanic had done an excellent job.

Service

Very satisfied, friendly helpful staff

Service

Defective air con unit replacement under warranty - my car was returned with looked like aircon oil splashed all over the engine - The plastic undertray was full of fluid dripping out. The dust cap from aircon top up was missing, found on headlight

Service

all work is explained and and I feel the car is getting looked after properly

Service

satisfied would have been my selection, but it was not an option.

Service

all looks good but not much comes from it

Service

Because we were attended to promptly, was offered transport into the City Centre whilst we waited for the service to be completed, and the car was serviced washed and ready for when we returned. All within the time given.

Service

everything carried out in detail, as usual.

Service

No issues on the day.

Service

Even though i was booked in for the reported fault i was in the reception at Williams from 09.00. until 15.10 on the day.

Service

The service agent sent me an email that was supposed to have a video of the health check on my car. Great idea but the video was not my car.

Service

Would be completely satisfied but problems getting Vehivle Health Check report Had email with attachment but when opened stated “ already been submitted and sent back to the dealer” Took a long time to get through on phone - resent with same result

Service

Excellent quality service

Service

No comment

Service

Video was very detailed

Service

Service completed on time with al my queries about the functioning of the vehicle answered

Service

The service process was smooth and went without issues.

Service

No problem

Service

Red service light on dashboard was missed when carrying out the vehicle inspection.

Service

Duration of the service was very punctual.

Service

The staff in both the showroom and service centre always strive to be helpful and approachable and nothing generally seems to be too much trouble

Service

Work was completed in quoted time. Quality of service was excellent and was kept informed throughout the morning.

Service

Staff. Keeping you well informed

Service

Eric was very helpful

Service

Easy process

Service

Car dropped off and was ready when I came back in all on time no waiting around

Service

again excellent customer services couldn't fault them

Service

Again excellent customer care and car booked in quickly and ready for collection earlier than I thought.

Service

I have had nothing but superb service from the moment I bought my car.

Service

Experienced, well mannered and non pushy salesman - Martin Farrell (Liverpool)

Sales

Staff were very helpful.

Sales

at the bmw centre in Liverpool, the sales team were so helpful they explained everything about the car, went out on test drive which was very good, we had a coffee in centre sales team explained everything with a video, showed me all the colours, yes

Sales

The sales advisor was great. His communication/sales skill are excellent. He deserves an award

Sales

really quick service

Sales

Very disappointed with sales rep Riz. Not very professional nor attentive to customer unlike other sales reps at Williams Liverpool. Manager was very helpful. Aftercare is just as important as selling cars!

Sales

Generally, very good. One reservation is that the car does not contain some of the features that I would expect on a car of this quality, and it is disappointing that some of these were not drawn to our attention... (cont in box 4)