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The staff were very polite and helpful, the work was carried out quickly and conveniently while I waited. Excellent service.
Very polite, efficient and professional
Booking the service was easy, the person I dealt with on the day of the service told me exactly what would happen and when to come back to collect my vehicle, he was very helpful and a credit to Williams bmw.
From making the appointment to having the car back, everything was performed effortlessly and on or before the time promised.While waiting there were excellent refreshments and attention from the staff. To achieve 110% I'd prefer The Telegraph !
Service first class
My tire was changed the same day and getting a complimentary taxi ride into town was very much appreciated.
The procedure took far longer than indicated on the telephone whilst booking in, which necessitated an additional journey home and back again by train.
First class service from start to finish, Steve Hill at the service centre was fantastic and couldn't do enough
I was told my accessories would be available in 10 days. They took 33 days to arrive !
Very comprehensive service from booking in, communication, and satisfaction of completion.
Prompt and excellent service, car had end of warranty check, a service and a BMW recommended part replacement. The car was valeted and ready for collection at the agreed time.
Efficient, quick turn around. Good contact to update me about the service.
THE SERVICE WAS EXCELLENT, STAFF WERE VERY HELPFUL AND I WAS KEPT INFORMED OF PROGRESS AT ALL TIMES.
I initially called in to the service centre as my parking light bulb had blown and the service centre identified that my car was now due for a service and both jobs were completed while I was at work.The car washed and hoovered before I collected it.
tyre pressure warning the day I got the car, nail in the tyre (340£), then I got the car and they said it was the cause of the warning. Drive home and warning on again. Back to change a part, wrong part nb... Nobody contacted me as promised.
I turned up on a Monday morning without an appointment hoping Williams would help. They did, without hesitation and in an extremely welcoming manner. Outstanding in my view.
Everyone was polite, courteous and most importantly efficient. I was offered coffee, and someone came to ask me periodically if I needed anything. I simply could not have been treated better if I had paid them!
Excellent service. Polite and friendly but extremely professional. Very impressed with Joelle.
Very good service
Excellent Customer Service
Excellent service . Quick and efficient and thoroughly pleased with my welcome . Always has been for the last 30 years.
Went in for its MOT, told it would be cleaned and hadn,t.
Vehicle booked in for third time to have air conditioning repaired under warranty. Williams re set service indicator for no reason .Spent several weeks re calling to get answer on how they would rectify their error. Specialists seemed not to know how
Had a puncture on my way into work so called in without an appointment. The tyre I wanted was not in stock but the centre gave the option of ordering it to be fitted the next day or a different brand they had in stock that could be fitted immediately
They were really nice and professional
I feel that BMW UK could have been contacted earlier in the process.
It took Three visits to get the car fixed. 1 You looked but needed parts. 2 You ordered the wrong parts 3 Car eventually fixed. Each visit effectively takes the whole day from us.
I was unhappy with the wait for a courtesy car.
It was that there was just a bit of palaver with the courtesy car, there was hardly any fuel in it.
I took my car in for a repair but had to take it back the next day for the MOT to be done, it would have saved me time for them to be done together.
It was fine.
The paintwork was not handled very well by the centre.
The centre kept leaving me on hold. This happened three times. Then the parts weren't in stock. The service was atrocious.
Very fast & efficient, I also got help sourcing some accessories for the car. The only disappointment was finding the bike rack that bolts into the tow eyelets is not yet available in the UK for the F15 model.
Looked after me well
The service was very good.
The problem with my sound system has not been resolved and I was kept waiting for 40 minutes to pick up my car.
They are always exceptionally helpfull there and explain everything, and I have no complaints at all.
I was dealt with very well.
The service was very good.
Mainly due to the friendliness of the staff and the openes of working the price out in front of you on the TVs.
Just very good service and attention
Good communication. Car was delivered before scheduled.
All staff I dealt with were all very pleasant and helpful
attentive sales person
Nothing was too much trouble
I was made to feel valued and special
Fantastic experience from start to finish
The deal was good. The salesperson (Martin Simon) worked hard and really wanted my business (in competition with your Chester BMW centre) without being too pushy. Felt like a mutually beneficial deal without the "hard sell" that everybody hates.
Sales exec Mark Bibby at Williams Liverpool very helpful and kept me informed regularly as to progress of order.
Nice Garage, good service and great understanding re providing a courtesy car to bridge the time gap between my old car being sold and collecting my new one due to it being delayed - was a big help.
Love the car I discover a new gadget or button everyday, love the way it drives and the looks I get for people passing.
I was given the help and advice I wanted in choosing my BMW 5 series
As my mother is an existing customer with Williams Liverpool, I was warmly welcomed and felt as though I too myself was an existing customer. Throughout purchase and delivery Lydia has been most attentive to my needs and questions.
Gregg Leatherbarrow was very helpful and patient throughout the sales process
Marcus went out of his way to ensure a satisafactory deal for all concerned, and kept me in the loop all the way through the process.In addition, the handover to the product specialist Lydia, to run through all features that is a great touch.
Very satisfied. The sales manager went out of his way to help, he was called Greg Leatherbarrow.
Mark was very good
The service was very good.