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ABOUT WILLIAMS LIVERPOOL.

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW XDRIVE.

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Liverpool BMW announced as sponsor of Liverpool Hope University International Tennis Tournament

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Williams Liverpool BMW 7 Series Launch

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Williams Liverpool BMW ‘Serves’ Liverpool Hope University International Tennis Tournament

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Williams Support Red Nose Day.

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Meet the New 2 Series Convertible.

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Williams Liverpool BMW Win Motability Award.

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Williams Sponsor Liverpool One Ice Festival

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Williams' MacMillan Bake Off

Williams' Macmillan Charity Bake Off.

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David Mellor Celebrates 50 years at Williams.

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BMW APPROVED USED CARS.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We had a planned appointment and the arrangements worked very well.

Service

always a good service with steve on reception

Service

Excellent service by Joelle. I was looked after from start to finish.

Service

What can i say? The lady who arranged coffee was very nice! I waited 2.5 hours. Then I was told it was being cleaned. it arrived wet and dirty in&out. At fords, they clean in&out of the car and leave sweets. The small things.

Service

Prompt, personable, successful, pleasant environment to wait with great coffee and cake

Service

No quibbles

Service

Only BMW that told us about service plan when trying to book 1st service

Service

No queuing, car ready at time indicated, no surprises in bill, car washed.

Service

Customer Service is always first class

Service

Was quick, easy and the service from staff was excellent.

Service

Good and efficient

Service

Joelle managed to fit my car in at short notice which I really appreciated given the break pads & discs needed replacing. She is an absolute asset & goes over & above in making sure the client is happy. She even stayed behind as my taxi was delayed.

Service

excellent from Joelle

Service

Did exactly what I asked for

Service

Excellent service and excellent staff. Very helpful

Service

Very professional and friendly the gentleman who took care of me on my Mot

Service

A quick & hassle free service. Joelle was excellent, professional & extremely helpful.

Service

Called in without an appointment as car had a puncture on the way in. Tyre was ordered and fitted the same day. Car was cleaned and valeted prior to collection.

Service

It would have been a 5 but it took a little too long for someone to contact me when the car first went in. Apart from that, everything went like clockwork.

Service

Able to work easily and car ready on time with no issues.

Service

Not only was the squeak in the door corrected and the tires checked, my car was also unexpectedly valeted.

Service

The whole experience was completely satisfactory conducted very professionally and I was particularly impressed with the me,bears of staff I spoke to and the quality of the job done.

Service

The service was arranged at a convenient time and carried out whilst I waited. A space to work with coffee and wi-fi was available and all was carried out painlessly. Could not fault the approach.

Service

It was simple and easy. Bit awkward sometimes

Service

Didn't expect to have to stand in a queue on showroom floor to wait for a service salesman to be free. Queue getting longer all the time. Also rather resented being asked was my car a mini.

Service

Excellent reception area. Professional staff who dealt with me. Inviting waiting area with comfortable chairs, including hot and cold drinks and snacks. Overall an enjoyable experience.

Service

Very friendly service and good overall quality

Service

The premises were clean and tidy, the staff were well presented, displayed a professional yet friendly attitude and were efficient. The car was serviced and returned clean and within the time I was quoted.

Service

Service is always very good.

Service

Happy customer

Service

The staff are friendly,helpful and informative.

Service

My whole experience was done with complete ease, from 1St call, to collection

Service

The service from start to finish was exemplary. This started with the first encounter with the body shop, through my requirements, the options, the extra's i wanted performed, and back through to the output, and receiving my car. All fantastic.

Service

Problem diagnosed as sorted in same day. Oustanding service pried by Eric.

Service

Excellent customer service from Eric Pursglove who was my point of contact

Service

I was completely satisfied with the service. Dropped car off in the morning. Was offered a taxi to the station. Told to return at 4pm, which I did and the car was ready.

Service

Great personal service from stephen hill

Service

Everything completed, car cleaned and ready to collect at agreed time

Service

Excellent service

Service

Great interaction with staff and great service.

Service

Always happy with the service provided

Service

The women that dealt with me was very helpful and always had a smile on her face.

Service

Would have higher if they refilled the screen wash

Service

I was due 1 tyre change and that there was only 1 tyre suitable for my car in stock - when I bought my car in (15 minutes before close) I was informed I needed 2 and that there were now magically 2 tyres in stock. Inconsistent information

Service

First experience of using Williams always previously used Halliwell Jones- requested car be ready for 130 arrived back around 1.50 to be told car was serviced but not cleaned - needed to get back to work so had to take car without it being Valleted

Service

Excellent communication and service

Service

staff & service where perfect in every way

Service

The staff been very honest and helpful

Service

On arrival I did not like having to stand in a queue to check in for service

Service

Very good customer services. Explained the details and car was finished as the time stated.

Service

Prompt service with a minimum of fuss

Service

I was completely satisfied from the moment I got got there till the time I left. Very friendly staff.

Service

Polite, efficient, knowledgeable and helpful staff.Work undertaken to the stated budget and car delivered back to me on schedule

Service

Booking in, service, reception staff & couresty car were great. Complimentary valet lost 5th star as car was not clean despite a sign in the car saying it had been Valeted.

Service

Everything was carried out as explained and my car was ready for collection, washed and vacuumed when they said it would be.

Service

The lady at reception was excellent. Customer Service. Updating me on the status of the car service. Overall exceptional

Service

Excellent Service from booking service to collecting car.

Service

Every thing fine from start to finish.

Service

Everything went as promised, no problems, efficient friendly professional .

Service

Customer care was second to none by the BMW staff.Got a call when car was ready and had been given a clean by staff.

Service

Prompt and courteous service from start to finish

Service

Car was finished and ready before time stated and was lovely and clean

Service

Prompt and courteous service, car fixed without any issues.

Service

Technically all well. Free taxi to town center. Vehicle service took six hour. Drivers mat left dirty.

Service

Top quality service from every member of staff involved. I was especially impressed by Valet staff - Barrie who helped me remove a very annoying crayon out of the back of my car which was lodged in a very awkward place and causing noise frustration.

Service

Good communication Taxi service to liverpool

Service

Work was done quickly

Service

staff unaware of service package included with my car, tried to charge me £17.00 for an oil top up! excessive quote for repair of wash/wipe. Car not cleaned on pick up, which it usually is.

Service

My car was picked up and returned from/to my work place. What a good service.

Service

Efficient service provided, only reason for noy giving a 5 was I was advised after dropping off my car a software update was required

Service

Salesman Mike Jones very helpful, with no pressure.

Service

excellent customer service

Service

A real pleasure to deal with, the gentleman who we booked into on arrival was a total credit to your organisation

Service

The service and attention I got from Paul Gerrard was excellent. Nothing was too much trouble, and he even gave me a quick lesson as to how to use and get the best from my sat nav.

Service

Fast efficient service and a nice clean car to collect.

Service

Customer service, staff helpfulness, knowledge and ,manner was outstanding. The required work was identified quickly and I was informed quickly.Once given the go ahead for the work it was carried out as expected.

Service

I was made to feel very welcome and nothing was too much trouble. Joelle Rogansky is a credit to Willams. Well done!

Service

Courteous, knowledgable sales executive

Service

I was made very welcome by all the staff, a specially Eric pursglove in service dapartment, I think he is a very big asset to ur company. Staff r all very friendly.

Service

communication was great, you fixed the issue with the AC, however the bill says the car was cleaned - it wasn't.

Service

My car was shoddily cleaned by an outside contracting company after its modification or replacement A/C unit. I have pointed this out with the service to BMW staff - they agreed and ask me to come back the following week - for a free clean -

Service

Work done on time and appropriately

Service

Generally completely satisfied - though a tad disappointed that I had to replace a Tyre as a result of a faulty valve that was covered by the warentee.

Service

Very good customer service Person name call Eric

Service

Very efficient and friendly

Service

Polite staff

Service

I had a timing emergency due to a flat tyre and also check on vehicle which resulted in two new tyres/two new wheels.Driving to you I was hoping that Joelle Rogansky would be on reception as her work/customer service ethos is spot on/ faultless.

Service

Service was as I would expect from BMW, efficient and courteous. Although my car was dropped off at 9am it was not ready until after 4.30 an hour after originally stated, other would have scored top marks

Service

Professional and businesslike

Service

Work carried out. .courtesy car available as well.

Service

Everything fine but error message re failed rear camera re-occurred 1 day after service. Minor fault; will wait until next visit.

Service

Excellent service - complete package.

Service

Welcomed in the service dept by a professional helpful member of staff. Excellent facilities while waiting.

Service

There was a delay in picking our new car up which was annoying as I do believe it was unnecessary. But other than that the service was great.

Service

Communication was excellent and my service advisor worked out the best way possible for me to have my car repaired and also a recall upgrade completed at the same time. Car also came back fully Valeted Excellant!

Service

Firstly I appreciated the taxi from my home to pick collect my car, staff very friendly made me fell like a valued customer.Overall great service a massive improvement.

Service

Amazing experience.friendly and helpful staff.great refreshments and impeccable first class service tailored to my needs

Service

Prices are a bit on the expensive side.

Service

Very professional service

Service

Excellent customer service, attention and communications from Conor Moran, Williams Liverpool

Sales

Phi was very accommodating from start to finish and listened to what I wanted.

Sales

The sales assistant Conor was very receptive to my enquiries, concerns and wishes. He dealt with me in a speedy fashion and organised all subsequent paper work efficiently. Car delivery was prompt.

Sales

Salesman made the experience totally relaxed

Sales

The sales man is very friendly I've been a customer since 2008

Sales

From the day I selected my x1 everything went smoothly my dealer kept to their word on the delivery date

Sales

Beautiful showroom, welcoming reception, refreshments whilst I waited a short while and lovely relaxing environment

Sales

Excellent customer service from all staff. Very knowledgeable

Sales

Phil Bush was very professional and strive to get the best deal on the car I wanted

Sales

Liverpool Williams were very very good.

Sales

Liverpool BMW could secure me an M2 sooner than any other dealership I spoke with and then they still managed to deliver the car two months earlier!

Sales

Excellent customer service fully informed throughout the whole process

Sales

Kept up to date with regards to the order.The service on the day I picked my car up was fantastic! Very nice touch with how the car was presented (my friend bought a new BMW from a different garage in Manchester and did not receive the same service)

Sales

The initial purchase was fine however after sales was poor in terms of addressing issues. I constantly had to contact in order to get the issues addressed. I had multiple calls and e mails not returned

Sales

Efficiency of customer service.

Sales

Efficient & all very pleasant

Sales

all the staff at BMW Liverpool and Jay our salesman could not do enoughfor you.l

Sales

I was seen quickly initiallyOffered coffeeNo pressure just informative by Anthony in SalesAlways welcomed

Sales

The personal service I received from the Williams Salesperson was excellent. I was kept updated during the purchase experience and the Salesperson went out of his way to arrange the vehicle handover on a date that was convenient for me.

Sales

Sales representative was very helpful in supporting me to decide the type of car to choose

Sales

Very well looked after by Marcus and the team at Williams Liverpool

Sales

Dave was very professional, not pushy felt comfortable .

Sales

I was given all the information I needed to make sure the car was the right choice for me I never felt hurried and I was made to feel at ease when I asked questions my sales man was only to happy to explain anything I was not sure of

Sales

Very nice surroundings, attentive staff who looked after me, nice process for the actual unveiling of my new vehicle.

Sales

Very easy to deal with

Sales

Highly personal service with continuos timely updates regarding my new cars delivery.

Sales

I was very happy with the staff, Gregg and Connor were informative and kept me up to date with all the information throughout the process.

Sales

Excellent service from Marcus Crocker at BMW Liverpool. Really nice welcoming showroom. Asked if we wanted coffee and cakes on arrival even before purchase. All staff, from salesmen to reception, excellent.

Sales

Great service from all concerned this is now my 3rd BMW from the centre. Phil Bush was brilliant all the way through.

Sales

I found Gregg to be professional and articulate and also very knowledgable. He made the process very straightforward.

Sales

Conor Moran the salesman excellent

Sales

John ferguson who dealt with us all throughout our experience with bmw was very helpful and professional and made the experience enjoyable and nothing was any bother to him even when we had a crying baby & a messy toddler with us.

Sales

Great customer service from Gregg and the most perfect car found for me!

Sales

From purchase to delivery, dealt with in professional manner with excellent service delivery by sales man Conor in new car sales Liverpool pleasure to do business with a credit to BMW.

Sales

Because of the overall friendliness and professionalism of everyone involved.

Sales

Excellent deal on the car I wanted

Sales

Very satisfied , very well organised and presented

Sales

A blip over part ex price was dealt with quickly and professionally.

Sales

I was given very good advice when purchasing and Richard always promptly answered my emails with subsequent queries. Nothing was too much trouble for Richard and he even came to my house to fit my personalized number plates after a busy day at work.

Sales

Sales rep excellent and follow up service acknowledge

Sales

10/10 effort made delivering the car

Sales

Professional and curteous service

Sales

Phil Bush top drawer, great reception team, spotless venue

Sales

Fantastic customer service both before and after purchase. Nothing was too much bother and Phil even brought cars to us that we could test drive rather than us travelling to Liverpool.

Sales

Customer service at its very best. The friendly welcoming receptionists. Conor Moran who dealt with the initial purchase and Gregg Leatherbarrow who dealt with processing the actual delivery of the car, couldn't have been more helpful.

Sales

John who dealt with us was very helpful and explained everythin to me, step by step

Sales

Marcus was efficiently informative, kept in touch and did what he said he would do.

Sales

No reason not to

Sales

The service from start to finish was fantastic. Attentive customer service personalised by John Ferguson who went above and beyond to make sure every last detail of my car was looked into. All staff very welcoming on each visit also

Sales

i absolutely love my new car met all my expectations and more. staff were very friendly and helpfull. will definatly deal with them angain in the future and recommend them to friends and family. x

Sales

I was giving the best customer service I couldn't of asked for more John Ferguson and Lydia was so kind and helpful nothing was to much they, this was my first car and the customer service I received was brilliant.

Sales

Excellent customer focus

Sales

All the Staff at the BMW Centre were very helpful and welcoming. The Sales Executive was extremely helpful, especially in arranging for me to have my car registered with a 66 plate as it had arrived earlier than anticipated.

Sales

Enjoyed it, good attention to detail